In this Video our colleagues at the DHL Freight terminal in Bremen / Germany show us how they implemented and use First Choice tools in their daily business.
First Choice is DHL Group’s approach to drive service quality and simplify our customers’ lives. First Choice puts our customers’ experience at the center by enabling everyone to identify and drive process improvements.
At DHL Freight we use the First Choice toolkit with management techniques, methodologies and tools to drive customer centricity and continuous improvement activities on all levels of our organization.
Get more information here: group.dhl.com/...
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Негізгі бет How DHL Freight drives service quality and customer centricity
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