Watch Ep. 1 Here ➡️ kzitem.info/news/bejne/uqaMz4F_kIN_a4Isi=Wwe5GHKnbdbvwvg9
@Jonnyboyyy
3 ай бұрын
That's great you got a 6500$ refund. He mentioned you're a KZitem. Will everyone get this treatment or only special people?
@thecurtisfamily3810
3 ай бұрын
@@Jonnyboyyyonly special people.
@kennethpreston9813
2 ай бұрын
I think the Disney representative on the phone represents what’s wrong with Disney. Bureaucratic, self-serving, disjointed internal communication, shallow empathy but refuses to take substantive change unless challenged by the power of public opinion. I think the more this rep talks the less he really says….. hopelessly bureaucratic
@SusanCatherine
2 ай бұрын
I felt the same way...the more he talks the less he says. He's spending all his time trying to appear empathetic but not really DOING anything.
@JasonWasTHERE
2 ай бұрын
In my opinion, you are correct, but the whole purpose of the phone call was to get my point across and to provide my feedback about the VIP tour, which I am hoping they will change for everyone in the near future in order to improve their experience.
@SammieDee.
2 ай бұрын
@@SusanCatherine I agree to a point but they are educated in how to handle consumers and no doubt has a cheat sheet in front of him to follow but I have to give him credit, he could have just gave back 1,000, not called at all, or sent a bs email. So I am still impressed he went above and beyond to make certain they left happy customers.
@batshtcrazy5293
2 ай бұрын
@@JasonWasTHERESadly, that's highly doubtful. They dont care. They got your money. End of story.
@digitalportraitist
2 ай бұрын
Yupp it’s a glorified Genie Pass, do the math Disney does about 300M a year just at WDW on VIP Tours. He keeps harping on “Business Owner” and trying desperately to connect at a personal level. We did the tour at WDW on a holiday and it was great we did 17 rides in 12 hours but that’s all we did. No real behind the scenes other than cast member entrances. We spent about 12k and would not do it again.
@heidigatzmeyer6809
3 ай бұрын
His comment on TRON and the fact he didn’t want this to sound like a bunch of excuses validated his genuine concern on issues. The fact that he knew you were a you tuber / influencer still put a little doubt in my mind that “ regular” people’s concerns or letters would be handled with as much priority and as effectively . You asked what I thought, I obliged, I more than likely will never have expendable $ to go and experience things you do. I am neither mad or jealous of that, I am simply grateful that you have chosen to share and I have the ability to join in the experience that way. 😊 TY
@JasonWasTHERE
3 ай бұрын
I agree! As a VIP tour participant, I felt it was important to state the facts about the tour as well as what I thought of it
@heidigatzmeyer6809
3 ай бұрын
@@JasonWasTHERE I feel you were very professional and kind as to how you expressed your experience.
@dianeprescott6386
3 ай бұрын
A vip means exactly that. VERY IMPORTANT PERSON. THEY SHOULD BE TOP priority that’s what they are paying for. To be considered first. Front of lines on all rides , beverages to be offered during tour if needed, lunch, snack, priority seating . Disney needs to put everything in writing on what is to be expected on a VIP tour and deliver just that. Even things like offering an umbrella if needed for sun or rain or offering scooters if needed for people who want the vip but are u able to walk the entire time little things like that should all be included in a vip experience as services that could be rendered if needed I could go on and on but Jason you did the right thing by reaching out. How are things going to get better unless people like you and me and others don’t show them what they can improve on without being nasty or mean. That’s how you improve businesses let them know what they could do better if you see things that weren’t delivered or listed. Thanks Jason I’m behind you 100%
@gregdrivesdriver5104
3 ай бұрын
I agree. You clearly understand the meaning of VIP
@JasonWasTHERE
3 ай бұрын
This is absolutely why I reached out to them, so they can understand my disappointment with the VIP tour and have the opportunity to make things right
@guadalupeortiz721
3 ай бұрын
Mr. Jasone, it's so true when you pay for extra services or VIP ect ect they need to provide everything.
@antoniawe
2 ай бұрын
( you get what you pay for) In this case you didn't get what you paid for. You will help make things better for everyone.🤩
@Misbehavedcollection
2 ай бұрын
Agree! Also planning Jason's day! The VIP shouldn't be doing all the thinking.
@williammccarthy5248
2 ай бұрын
Based on similar Disney Customer Service stories on YT, I firmly believe that had you not been a burgeoning KZitemr/influencer, not only would you not have received a dime back in refunds, but not even a phonecall.
@JasonWasTHERE
2 ай бұрын
That is why I felt disappointed with the tour and I had to make sure that I provided feedback and the frustrations I experienced in order to make sure that the tour could be fixed in the near future.
@BAKER22-l4u
2 ай бұрын
STOP SMOKING CRACK
@williammccarthy5248
2 ай бұрын
@@BAKER22-l4u Says the person whom comments in all caps LOL.
@jjjurgensen454
Ай бұрын
This part right hear I was going to comment had he not been a person of influence and trust me they checked you out for sure , and I’m sure your tour guide was very specific to mention that. But had you not been in the public eye like you are I feel like your customer service experience would have been vastly ! Different ,
@philipmonds1584
7 сағат бұрын
I agree
@Thetaylorsonthego
2 ай бұрын
As a long time WDW goer, and who has a daughter who works at MK, I’m glad you spoke up BUT I think they gave you the “Disney” response. They are taught to make you feel heard, but nothing will change!
@JasonWasTHERE
2 ай бұрын
I felt that way too. So sad…
@CabFamilyAdventures
Ай бұрын
Sometimes they don't even make you feel heard! At least at Disneyland. You can even see it in the little things. We have decided we need to just go above them and email anyone we can when we can.
@adamp2384
3 ай бұрын
I am so glad you did a video about this, I am passholders and a local to both WDW and universal Orlando, I see VIP tours everyday and just shake my head because I knew everything you just explained a long time ago, it is absolutely ridiculous what they charge and what you get, I had a VIP tour wait behind me on guardians the other day in lightning lane, it took us 45 minutes from walking in the door to walking out the door, it was 700$ an hour that day you do the math, they didn’t get anything more than I did, Disney VIP tours are a joke unless you are a celebrity……now if you are a celebrity they will take you to front of the line and whisk you in and out side doors and everything else, Universal on the other hand gives you everything a celebrity gets but you can just be a normal Joe (front of the line access, behind the scenes access, food and drinks) for slightly less an hour (around 450-500$ hour) so Universal has their VIP tours dialed in and Disney is just abysmal on it, DO NOT EVER PAY FOR A DISNEY VIP TOUR
@JasonWasTHERE
3 ай бұрын
It's important for theme parks to ensure that their VIP tour experiences offer genuine value and unique benefits to guests who choose to pay for them. Your comparison between Disney's VIP tours and Universal's VIP tours highlights the differences in pricing, experiences, and overall satisfaction for guests.
@BAKER22-l4u
2 ай бұрын
Lol..Jealous and angry much
@adamp2384
2 ай бұрын
@@BAKER22-l4u ??? Where did you get jealous or angry from, my whole comment was how much of a waste of money it is because you get marginal benefits for the price you pay
@Mopar-zp6rf
2 ай бұрын
Jeff knew you were a content creator and that this would end up on youtube. Im willing to bet that if a family that wasnt involved in social media had the same experience and sent them a email explaining their disappointment in the vip tour they would have got some canned email saying were sorry and thats it.
@JasonWasTHERE
2 ай бұрын
No matter what the case may be, I would like Disney to correct their mistakes and I hope everyone can benefit as a result
@LaurieLaurie-sf3nc
2 ай бұрын
💯
@shteebo
2 ай бұрын
It's the Jenny Nicholson syndrome. She drops thousands of dollars, Disney fails to deliver as promised, she requests refund through the standard channels, and gets crickets. Days later, after Disney finds out she has over a million followers, she gets a call back with a refund. This story is too common to be an outlier. This is the way modern Disney operates.
@Margiesmagicaladventures
Ай бұрын
I agree. I feel you got the response back that you got because you have social media behind you. I think a normal person wouldn’t get their VIP tour refunded.
@misterzero8667
3 ай бұрын
Lots of waffling and business speak not much substance
@eldridge201
3 ай бұрын
Exactly. Basically a waste of time. The other person on the phone really didn't say anything at all. Other than for claiming that they "heard" Jason which was a given and obvious since they are both communicating orrally to each other, nothing at all is really said as far as what's going to be done or anything else. I think this is a ridiculous phone call in my opinion. And honestly, they were some things said during the phone call that we're just confusing and didn't make any sense. When they were talking about the Tron ride and it being handled by a third party or other business, I was really odd. At least that's the way that I interpreted what he was saying. Maybe I was completely wrong but that doesn't help anything anyway because to me, there wasn't anything that was discussed in the phone call that took care of anything. Nothing really got addressed directly.
@TFORD-wc1nu
3 ай бұрын
yeah what a bunch of BS
@mikefigures5075
3 ай бұрын
Holy...listening to him drone on and on was exhausting.
@JasonWasTHERE
3 ай бұрын
Frustrating for sure!
@markreynolds9135
3 ай бұрын
At the end of the day, he offered a full refund and another VIP opportunity. I don’t see that as a waste of time even if he was using certain jargon.
@brooklyngirl230
2 ай бұрын
Disney is a thing of the past. They've made it almost impossible for families to afford to go unless they go into debt.
@JasonWasTHERE
2 ай бұрын
So many things are expensive these days..
@kcr1969
2 ай бұрын
We visit WDw 4 times a year. We bought DVC and it was worth every penny. Rent points from a broker and save a ton.
@batshtcrazy5293
2 ай бұрын
@@JasonWasTHEREThat by no means excuses their lack of substance for what you paid.
@buster5661
2 ай бұрын
_"McDonalds is a thing of the past. They've made it almost impossible for families to afford to go unless they go into debt."_
@BAKER22-l4u
2 ай бұрын
Lol..WTF are you smoking?
@ltaylorkramer2871
3 ай бұрын
I’m NOT a world class gambler (I’m a school teacher), but if I’m paying any company hundreds of extra dollars for a VIP experience, I would expect magic-and in this case, DISNEY magic. As a 43 year old woman who has visited Disney World dozens of times over the years, I always feel like I’ve had a magical experience, and that’s at the general admission level. So, given that, in my book, your VIP experience should have had my mouth hanging open for the duration of the video. In the end, I was underwhelmed. The most magical part of that tour video is your relationship with and dedication to your daughter. The world needs more devoted dads like yourself. Thanks for sharing.
@JasonWasTHERE
2 ай бұрын
Well said! So that’s why I had to share a little bit of the feedback I had regarding the VIP tour and how dissatisfied I was with it. Appreciate it. Thank you!
@kristibrannon8169
3 ай бұрын
You are not expecting too much. My family of eight 5 adults and 3 kids went in 2012 and paid 5200.00. We bought the fast passes, meal plan, hop pass, 2 handicap scooters, and we stayed at the Disney resort. We had more food and snacks daily than we could eat, unlimited water from any concession. We had princesses and characters and every sit down meal that came and interacted with the kids. We were shuttled to and from each park including the scooters. The kids got to ride as many times as they wanted on the fast passes where they got to skip the lines. Only one ride was shut down the day we were at one particular park but open the next day so with the hop pass we were able to go ride it the next day and then go to our other park for the rest of the day. We had the best time. We had no issues. No lines except the fast pass lines. We did have to schedule our sit down meal times in advance but, that was ok. We were able to have a vip experience we thought. I do realize it was 11 yrs before your trip. But, it seema as Disney has declined in customer experience. We didnt have a guide, but for the money you paid the only guide i would have accepted would have been my childs favorite princess or character to guide us around all day or multiple ones. I know that 11 yrs ago the prices were different, but still 2 people that was a huge chunk of money for a giant let down of experience in my opinion. So, the call back, when he started speaking of flying first Class and not being jealous of people who do, I seen red lol. Because that seemed like a horrible disrespect to you. You weren't questioning anything more that the terms and agreements stated. You were expressing you paid more for the terms and agreements that were not honored. He did a lot of technical B.S. dodging of the points of your concerns in my opinion. Stating numerous times he was a business owner as well. Well, that is great, but what about some hospitality and some portion of refund because you didn't recieve the VIP experience and the terms and statement s were false or misleading. His entire conversation got me heated. Lol. I guess I am a little more hot headed. I am a business owner of 50+ yrs in construction and if we have any issues we handle them immediately. Disney however is too big to worry about the little people anymore. My brother and his family just got back froma Disney Cruise this week he said the cruise was nice. He said that the days they went to the islands that it was 200.00 to shuttle back and forth to the island. He said when you got there it really wasnt setup for like a cruise departure island you had to get taxis to town and nothing had to do with Disney when you got there. Which I would think if they took you there they would have some kind of Disney something set up. So, really your review leaves a bad taste in my mouth on how they treat people these days. They made a ton of money off of you for the day and it appears you got less than our family of 8 in 2012. Do better Disney
@JasonWasTHERE
3 ай бұрын
Well said. Thank you for the support! I couldn’t agree with you more! The VIP tour at Disney could use a little improvement, especially when it came to some of the hospitality aspects!
@SammieDee.
2 ай бұрын
@@JasonWasTHERE I agree and scooters or a cart to drive, that is so much walking in that heat, I would have been done after 3hrs lol Plus it soaks up so much of your time.
@faithconlon363
2 ай бұрын
You experience 12 YEARS ago has no bearing on this situation.
@Teryxfun.
2 ай бұрын
@@faithconlon363exactly. Totally different park and management structure.
@bodyloverz30
Ай бұрын
@@JasonWasTHERE You purchased "Private Aviation Level or Private Yacht Charter with Crew" type of experience at Disney. Your Well beyond Domestic First Class! Your at the "Golden Oak" Level, which demands much more, that what Disney provided!
@slotcrush
3 ай бұрын
Not only was he good, I think the tone of your email and phone call has a lot to do with it. You were very respectful in both, while still getting across your disappointment. I feel like that has a huge impact on the end result. I'm glad it was a very positive conversation!
@JasonWasTHERE
3 ай бұрын
Hey! I agree. It was the fact of getting my point across and informing them what needs to be done that made it so disappointing for me. In general, I found the VIP experience to be disappointing!
@scottburris9015
5 күн бұрын
I feel like his response was super wishy washy. He repeated the same things a lot, and skirted around the truth. You were very patient, me, not so much, I would have been ticked off.
@maddercat
2 ай бұрын
He offered a full refund!?? LUL He should have lead with that, and told you we're not changing shit, VIP isn't a value thing, it's there for famous people that need someone to hold their hands and take photos for them that don't have any real friends. LOL End of call. The business speak blowing smoke up your ass is just insane. lol
@buster5661
2 ай бұрын
people like him are easily impressed and wonder why nothing works. you see it for what it is which means youre one of the few with eyeballs
@JasonWasTHERE
2 ай бұрын
It is frustrating, and I understand, but I felt it was my responsibility to reach out to Disney and let them know how disappointed I am and perhaps they can resolve the issue.
@luckygirl1192
3 ай бұрын
I've been waiting for part 2 and looking forward to psrt 3. I think you had valid points and youvwere concise and to the point. I feel jeff exemplified customer service by listening and validating your grievances. The reimbursement and offer to retour was 10/10. I went to universal in cali on a vip tour and never waited in line once, rode as many times as we wanted, were given water snacks and juice etc as often as we wanted and even dined in a hidden restuarant behind a storefron that served a gourmet buffet. I did not even pay as much because we only did it for 6 hrs . So ling story short kudos to you for advocating not only for you and your daughter but for future guests. Im so happy for the resolution you received. Wtg, jason!
@JasonWasTHERE
3 ай бұрын
Now that’s what I call an experience. Good for you.! Thank you for your feedback.👍
@brianjenness4289
3 ай бұрын
😮 was he AI?
@JasonWasTHERE
3 ай бұрын
Huh?
@jkhegarty857
2 ай бұрын
After watching this video and listening to the customer service phone conversation, I have lost faith in Disney. The costs for a family of 4 - 6 are exorbitant, and you need to take out a 2nd mortgage just to go. Airfare costs, possibly the need to rent a car, hotel/motel costs, hotel parking fee costs, park ticket costs, and extra park ticket costs should you opt for Genie or Lightning passes, parking fee costs at the actual parks. Then there are the OVER priced park food costs. And of course, daily eating out for breakfast, lunch, and dinner. Almost forgot, the Disney souvenir as a keepsake. With the average American concerned about inflation, how do tourists save & for how many years to save for a family Disney World vacation? Is it really worth it? Remember, you are saving for your kids' college education. All the best, America! 🇺🇸
@JasonWasTHERE
2 ай бұрын
These vacations are so expensive. People need to save for years to go on them..
@highwaycodeencounters
3 ай бұрын
I worked at Disney in management. He said he wanted to listen, but he never stopped talking. The bit about the first class at the airport??? What did this have to do with your feedback. Just apologise, change the program, and offer compensation. The service clearly didn't meet your expectations.
@JasonWasTHERE
3 ай бұрын
Well said. I agree
@brandonhuang4414
2 ай бұрын
Sometimes when you become a VP you learn to use buzz words. They seem to sound like they care but sometimes it’s just a bunch of mumbo jumbo
@Elizabeth-lj1vm
Ай бұрын
I hated you hassling the guide who had no control over what you got for what you paid. A little entitled…
@IceColdKilax
2 ай бұрын
I just Got Back From Disney KZitem must have used it's AI to push this Video to me. $650 an hour was denied Tron and Guardians back to back. Sent the video to my attorneys which sent that to Disney with a breach of contract letter. $7,000+ refunded plus over $6,000 in hotel rates refunded. You had an amazing outcome and I've learned alot from this video I'm just not so nice.
@JasonWasTHERE
2 ай бұрын
They did not let you go on the rides at all? What was the reasoning? Have you read some of the comments I’ve received? Some people are very critical saying that I should not have complained.
@IceColdKilax
2 ай бұрын
Back to backs were denied once each was allowed. I didn't want to blow a gasket on the spot. The only thing we didn't get in 72 hours was a signed apology letter from Bob Iger which we requested. I feel the team at Disney was like we can't let Bob Iger know. And within 72 hours I was refunded and then some.
@JasonWasTHERE
2 ай бұрын
@@IceColdKilax We cannot be the only two with an issue like this. They must have a lot of people disputing their experience. Don’t get me wrong, Aaron was great. they just don’t let the tour guides do enough. We basically just have a chaperone. Even the second tour was not VIP.
@IceColdKilax
2 ай бұрын
@@JasonWasTHERE watching Kyle Pallo video on his VIP experience.
@misshippi971
3 ай бұрын
I won a Disney World vacation thru McDonald’s when they had the Monopoly Game. It stated that we would receive Park Hopper tickets for each day. I planned my stay around the park hopper tickets going to more than one park per day. Making reservations at numerous restaurants in the different parks. When we got to the hotel our packet was there waiting for us. We received regular one park per day tickets which completely messed up my plan. I tried talking to management but it fell on deaf Mickey ears. When I got home I complained to McDonalds and Disney management. I never heard anything from Disney and mcDonalds sent me coupons for $30. Too many people dropped the ball.
@gregdrivesdriver5104
3 ай бұрын
When it comes to McDonalds, they were generous. You do know the scandal with the Monopoly game. Unless you have a media outlet, customer service in most cases doesn't exist. I'm thinking we all need to walk around with cameras and post.
@JasonWasTHERE
3 ай бұрын
Thanks for your feedback! Interesting
@Wickedlaughter2222
3 ай бұрын
Jason you are so coy in so many ways. People ask you all the time if the other two girls that are always with you are your daughters, but you never answer. Now in this video you are offered a refund or a do over but you don't say which one you picked. You have left your subscribers hanging once again😂
@JasonWasTHERE
3 ай бұрын
Keep watching to find out! 😜
@Barbarabarrick-sq2qe
3 ай бұрын
As a business operator myself Jeff did a tremendous job! You had every right to be disappointed..Your daughter and yourself should of even had a great meal during that VIP Experience!...Good job reaching out Jason and especially on the topic of the Employees wage....They should do better their employees should be their best customer!❤❤
@JasonWasTHERE
3 ай бұрын
As a matter of fact, I am glad I had the opportunity to provide my opinion about the employees and the experience I had
@xavierminchello8431
3 ай бұрын
@@JasonWasTHEREI AGREE ABOUT THE VIP TOUR! AS A PAST CAST MEMBER I HAVE ALWAYS THOUGHT THE VIP TOURS ARE A TOTAL DISNEY RIP OFF! THEY SHOULD BE TOTAL VIP! BACK STAGE EXPERIENCE, INSTANT ATTRACTION ACCESS, ETC. FOOD INCLUDED.
@xavierminchello8431
3 ай бұрын
YOU WERE SPOT ON ABOUT THE VIP!
@xavierminchello8431
3 ай бұрын
I KNOW FOR A FACT THEY GET A LOT OF COMPLAINTS FROM VIP TOURS AFTER THE GUESTS HAVE EXPERIENCED IT! ITS NOT AT ALL WHAT EVERYONE IS EXPECTING WHEN THEY GO ON A VIP TOUR! WALT DISNEY WOULD NOT HAVE THAT BS POOR EXCUSE FOR A VIP TOUR. LIKE YOU SAID ITS A GLORIFY GENNIE FAST PASS!
@xavierminchello8431
3 ай бұрын
DIANE DISNEY HAVE SCREAMED ABOUT THE OUTRAGEOUS LOW PAY FOR CAST MEMBERS! THIS WAS A GREAT EXAMPLE WHAT DISNEY PULLS IN AT THE EXPENSE OF THE CAST MEMBER BEING PAID PENNYS
@jlwii2000
Ай бұрын
Disney is give us your money and kiss our butts no matter what amount. I'm never doing VIP tours after seeing this video.
@JasonWasTHERE
Ай бұрын
I think it’s better spent going on a Disney cruise.
@mrmister385
3 ай бұрын
J Dawg, let me give you my experience with Disney and going there 10 years ago when I was still Active Duty. My ex and I took a trip down, the week after school started, sometime around the 10th of September or so. Its still HOT as shit, all the water parks, amusement parks, etc. ......they're ALL open. Except, ZERO CROWDS. I'm not joking. We rode so many water park rides that we were exhausted and just ending up leaving early because it was just so easy to walk up and ride 1st in line every time. Same was true at Universal. Go 1 or 2 weeks after school opening, and those parks are yours! P.S. --- You still owe me the Front Camo PACK ! 😁
@melissamajors4925
3 ай бұрын
Coming from someone who lives in Florida and has been there many, many times, your experience is not the norm with regards to lines at any time of the year.
@JasonWasTHERE
3 ай бұрын
Good to know! Thanks for the advice!👍
@advocate0426
3 ай бұрын
Thank you JASON!!!! Customer Service should be trained to make you feel important, and your concerns should be validated (check out the book "I Hear You", I know you know this already). The reality is he offered you a few things.. 1. A refund on something you should have never paid for in the first place (you said it yourself you could have just fast-passed things etc.) 2. To do it again and make it right (we don't know what "right" is and we don't know if it's comped). And finally (no. 3) he offered to "work" with you... Now, that if anything it is the golden ticket given your affinity to WDW, your following, and your personality - top shelf next step... I love your content and I think WDW took you for a ride and you called them out on it... Now lean on them and get that endorsement... You deserve it, brother! Thank you for all of the content, I know you already know what to do, But it's very cool that you share this with us, thank you.
@gregdrivesdriver5104
3 ай бұрын
Hearing the conversation, I couldn't believe how Jeff failed to value Jason's time. Get to the point. Who has the time to listen to Jeff use adages and ramble on using the basics business grad school? I wasn't impressed. Fact is that the VIP tour was a 2 out of 10. Think Jason turned the conversation immediately clarifying that the experience may have been a fraud and that lawsuits are common these days. A refund was the least that you should expect. Your time is a valuable commodity and shouldn't be wasted being told no on a VIP tour.
@eldridge201
3 ай бұрын
@@gregdrivesdriver5104 I agree wholeheartedly with your comment. I don't know if you care to go and see mine but I wrote a couple long comments pretty much saying the same thing you did. In short, I don't think that Jeff really did anything or said anything that was a substance. I agree with you that it was a lot of gibberish in just word rambling they didn't really mean anything. The fact that he made the statement that he heard Jason was laughable in my opinion. Nobody needs to hear that you have been heard when you're both speaking to each other orally so it's obviously a given that you both are hearing each other. If you're not, then you're going to say that you can't hear one another because of a problem with the connection with the phone or whatever. But that's a completely different subject that has to do with the communication of the device itself. So, it's really stupid to say that you heard one another. Of course you did. You're talking to one another. What matters is that you actually understand what happened and what was going on and why there were problems and what you need to do going forward to correct them. In the phone conversation I didn't really hear anything that addressed what the problems were specifically at least on Jeff's part and how they are going to make changes going forward. I understand that maybe this is something that he cannot immediately in that moment say as far as what can be changed because he may need to talk to his other managers or higher ups or other owners of Disney and that's fair. But, I don't think Jeff grasped what was actually the issue and really didn't say anything. Basically and nothing phone call in my opinion other than getting a refund which was obviously a great thing. I will give them credit that giving the refund was great but if you think about it, if they can just randomly give out a $6,500 refund like this, then what does that tell you about how much their service is really worth? As a business owner, I would be hard-pressed to just fully refund that amount given that they obviously still had to pay the tour guide as well. I'm not saying that that is the cost that Disney cannot eat but that is irrelevant.
@JasonWasTHERE
3 ай бұрын
Firstly, I would like to thank you for taking the time to give me your feedback. It is much appreciated! Yes, I agree with what you have said. In my opinion, I just had to make my point about the experience I had during my VIP tour and was very disappointed with what I experienced
@LifeisGood_LetsHaveFun
3 ай бұрын
Disney is milking the parks in order to prop up other failing ventures ESPN, streaming, etc. Over the last four years they have done little to no investment in their parks as compared to Universal. This comes from someone who has visited Disney many times and is an owner with DVC. I am not surprised by your experience, around the same time frame my nephew took his family to Disney and did the VIP experience. Although we did not have a detailed discussion about their experience he told me we was suprirsed about how run down the parks appeared to be. Your experience highlights that Disney has a long way to go to return to the quailty product they delivered to their customers in the past.
@gregdrivesdriver5104
3 ай бұрын
Yeah, reports indicate that the money is coming from the parks because of the failed movies, streaming services, and leadership expenses, etc.
@JasonWasTHERE
3 ай бұрын
So you have noticed a decline in the quality of Disney parks and services based on your own experiences and those of your nephew. It's important for companies to maintain high standards and products and services to keep customers satisfied. Providing feedback directly to Disney, whether through customer service channels or online reviews, can help them understand areas where improvements are needed.
@DevinSiebold
3 ай бұрын
Tron, EPCOT overhaul, Moana, Guardians, Remy, Star Wars/Toy Story, three new hotels, Avatar, Runaway Railway, Disney Springs, drone show, two new nighttime shows… the investment is there and larger than Universal over the same 10 year span, it’s just spread out so you don’t notice it as much. And currently they allocated $40 billion for expansion, 30x’s the cost of Epic Universe.
@LifeisGood_LetsHaveFun
3 ай бұрын
@@DevinSiebold Saying you are going to invest and doing it are two completely different things. Disney came out with their latest announcement of up to $40B in February 2024. It was a move to "right the ship" given the +$1B investment in Epic Universe (schedule to open in 2025). I have been a big Disney supporter in the past but what I experienced last year was a over-priced, run-down non-investing Disney. Disney has always been able to command top dollar form their product as the value for price was equal. However, when Disney went on it's failed attempt to change the political landscape in Florida they stopped investing in the parks. A rather short sided financial move. The result is exactly what Jason experienced, little value for the money piad.
@renniedavis8698
3 ай бұрын
I firmly believe your utube affiliation made the difference in your resolution. I am sure they were made aware of the fact you were filming. No hate just trith.
@JasonWasTHERE
3 ай бұрын
Regardless of the situation, it's always a good idea to provide your feedback on things that you don't like about a service so that they can make any necessary improvements to the service
@jamesmcmann2719
2 ай бұрын
They may have given you a refund but it sounds like they won’t do anything to solve the problems they make.
@buster5661
2 ай бұрын
well they got a well spoken customer service representative that didnt actually help the customer but made them feel good so the problem is solved 🙄
@JasonWasTHERE
2 ай бұрын
Ideally, I would hope so, but regardless, I am glad that I provided feedback. It is always important to provide feedback when you are dissatisfied in order for the Disney to correct the issue
@CLIFFLIX
2 ай бұрын
Yeah,....Disney is trying DESPERATELY to squeeze every single penny of profit from every park guest that they can. That profit is then sucked away from the parks division and thrown into the failing divisions of the company...like D+. This is what happens when Disney needs It's parks to float the entire company. Disney is leaning WAY too hard into it's best money-making business division....and it's DAMAGING it for everybody.
@JasonWasTHERE
2 ай бұрын
Overall, I'm glad I had the opportunity to express my opinion about my disappointments that I had at Disney that I hope they will take steps to correct.
@Walls120973
2 ай бұрын
We had a bad experience with three kids several years ago and they are not like this with everyone Jason, they pretty much said sorry and NEVER made it right or us happy, that’s why we will never spend another dime there!!!!! I’m glad he made it right for you sir. Thanks for the video. Funny how famous 1% of people are treated verses the rest of us that make up 99% of their revenue!!! They are pathetic. That was no disrespect to you either Jason.
@JasonWasTHERE
2 ай бұрын
I know that things have changed recently there since Iger came back.
@maddercat
2 ай бұрын
Holy shit the smoke blowing of this guy. LOL He basically said, VIP tours aren't a value thing, they're basically there for people that need security and someone to handhold them and have someone official looking with them for show, and if you're worried about the $, you shouldn't be on the vip tour. LOL
@buster5661
2 ай бұрын
ei, a baby sitter
@JasonWasTHERE
2 ай бұрын
Some people may see it as worthwhile and great experiences, while others may view it as unnecessary. No matter what the case maybe, it was just a disagreement, and I had to express my opinion on it. What are your thoughts?
@Steverino70
3 ай бұрын
Good grief YOU ARE NOT EXPECTING TOO MUCH! Thanks for standing up what is what is right.
@JasonWasTHERE
3 ай бұрын
Thank you for the support!
@disstevefan1668
2 ай бұрын
This video series is informative as it shows the details of the VIP experience, but the only reason you got refunded and got most of your 2nd tour free is because you are an influencer and have KZitem channels, even Disney knows this but they really had no choice because if they didn’t refund you for the first one and give you a 2nd tour mostly for free, it would have been worse for them. You win bigly here. Regular folks would have lost as they are not influencers and do not have KZitem channels. Let’s hope going forward Disney communicates clearly what folks get in their VIP experience. As I said, this series was informative and it does help the guest but I cannot see it helping Disney in any way no matter how much positive spin is put on. It seems to me, a regular person who really learns how to maximize the Disney Lighting Lane system could experience MORE attractions they folks on the VIP tour.
@JasonWasTHERE
2 ай бұрын
So I don’t agree that I got this because of being an influencer. I hadn’t started this channel yet at this point. Also, other people have commented that they complained and got their money back too!
@Dadatdisneyworld
3 ай бұрын
So as someone who has been on several VIP tours. Finally someone is putting out content actually about a VIP tour. I feel like so many content creator’s out there or just kissing ass. Or just giving facts about a VIP tour that you can find on the website. I agree I did find it strange that we never went to the front of the line. We just went in the lightning Lane. So if there are 20 people on the lightning lane, I now have to stand there and wait rather than go to the front. When we met our VIP tour guide, we were given a VIP lanyard with a VIP pin and button. I asked my tour guide about the VIP tour, Mickey ear hat… and apparently you only get that on days where the tour is $900 an hour. I feel regardless of what the hourly charge is. We should get that anyway. I did like the fact that we got parade, seating, and fireworks seating, which was really nice. I would’ve liked the VIP meal. But we decided that we were going to eat before the VIP tour that way we could just focus on going on rides. However, the free water and the snacks is nice to. I definitely feel like there’s more that they could give us , because when we go, it’s someone who is getting us lightning Lane essentially. Like you’re paying $6000 to have lightning lane for all the rides. I feel like they could include a Bibbidi Bobbidi Boutique appointment , or even a haircut appointment, or my kids get a free outfit, or some kind of VIP backpack. But I like that you’re putting out stuff that gives people the real information.
@JasonWasTHERE
3 ай бұрын
Thank you. I appreciate the support. It is absolutely true that if there is an issue there is always the option to speak with customer service in order to get it resolved. However, how are they going to be able to resolve it if you do not contact them with a complaint
@Dadatdisneyworld
3 ай бұрын
@@JasonWasTHERE absolutely. As someone in hospitality they only way to improve on something is to say something about it. I hope they improve it more. I’m going on one in August so let’s see how it goes.
@lukecat3825
2 ай бұрын
If they violated the terms as advertised it’s crazy you didn’t file a small claims action in court. Disney would have to pay their attorney to defend and you would have the right to demand documents and depose the people who stiffed you. Likely to get some or all of your money back also. Small claims court can do more than you imagine if you try.
@JasonWasTHERE
Ай бұрын
There was no reason to file suit as they rectified the situation for me.
@GamblinGranny
3 ай бұрын
Hey Jason. Wow. What a conversation that was. Glad to hear they have offered to refund you and also give you another chance at the VIP experience again. Very impressed with the conversation that you had. Very professional for sure. 🎉🎉
@JasonWasTHERE
3 ай бұрын
Thank you! 👊
@bodyloverz30
Ай бұрын
@@JasonWasTHERE So I waonder how they treat those, who spent millions to live at Golden Oak?
@philipmonds1584
7 сағат бұрын
Disney don't give a f about us anymore. The last 4 trip's weve went, while staying on property. !! We've had 3 bad experiences, tried to settle our issues at the front desk and got no where and called corporate. And long story short corporate said to het over it and be happy with the magic that we received. We've been going once a month for the last 6 years, and have stayed at every resort with 7 ap holders that spend a pile of hard earned money while we are there. From eating at all the restaurants buying merch. I informed them our passes end in January and we will not be renewing our passes if disney stays the course they're on. And the lady named Jessica from corporate told me to get lost so after all the crap i disagree with with disney I've kept going etc. But my boycott is officially started and wont be back nor renewing our passes
@sferrugia
3 ай бұрын
We also did a VIP tour. It's been almost 2 years ago. For us, it was a real stretch financially to do the tour and we were quite disappointed. It absolutely pained me to email them with a complaint. If I remember correctly I sat and cried while I typed it. Disney is my happy place and they had let me down in a big way. I NEVER HEARD BACK.... nothing. No email, no phone call. I wish I would have had the opportunity to speak to someone about our experience. I am so glad that you were able to give feedback. It's the only way a company can learn and grow.
@JasonWasTHERE
3 ай бұрын
As I read this comment, I am very disappointed that nobody has contacted you regarding your feedback. If you attended the VIP tour, they should have reached out to you regarding your feedback and how disappointed you were as a result.
@markreynolds9135
3 ай бұрын
@@JasonWasTHEREDo you think that you received a prompt response because of your channel or do you think that others would receive the same level of attention as non-business owners?
@running-with-scissors664
2 ай бұрын
They didn’t reach back to you because you don’t have a KZitem channel. I’m sure that had a lot to do with why they did call Jason. I’m sorry this happened to you!
@tarazieminek1947
2 ай бұрын
@@markreynolds9135 100% because of his channel.
@247dano
2 ай бұрын
@@markreynolds9135that would be my assumption. That’s why, though this type of content is insightful, it’s not always what you as a every day customer will receive. This goes for any type of establishment, not just Disney vip tour
@jay-dubb.dubb.68
2 ай бұрын
This Jeff representative is HORRIBLE!!! Shut up and quit your b.s. pandering and give me my money back!!! 😮🎉
@JasonWasTHERE
2 ай бұрын
Have you seen part 3 yet?
@JamesGreenier
3 ай бұрын
Says so much nothing.
@JasonWasTHERE
3 ай бұрын
As long as I managed to convey my message, that's all that matters
@heatheryoutube1506
2 ай бұрын
I can’t help wondering if Jeff would have been as helpful if you were not a business owner OR more importantly a KZitemr, cause he did mention that a few times 😂😂😂 I think they just dodged a few law suits.
@JasonWasTHERE
2 ай бұрын
Other people have complained and got their money back too. Read the comments in these 3 videos.
@ElizabethKenny-y2b
3 ай бұрын
You were impressive in relaying your message Jason. Jeff’s was great in listening to your concerns and great response from him. He did the right thing in reimbursing you and taking your concerns to hopefully make good changes. Nice constructive messages, great job and awesome outcome. I’m going to share this with my son being a Disney lover also. Thank you for sharing 😊❤
@JasonWasTHERE
3 ай бұрын
Glad you enjoyed it! Yes!
@paullee3996
2 ай бұрын
Man I'm really considering canceling my trip in September cause of this I'm paying 4500 this time I can't go on a cruise for 2000 grand
@JasonWasTHERE
2 ай бұрын
If I were to spend money with Disney in the future, I would definitely put the money towards a longer cruise than a one day VIP experience at the parks. Just my opinion.
@Misbehavedcollection
2 ай бұрын
Honestly from the conversation. He never got to the point of concern or look for a solution... just going around blabbering and explaining about his point of view and history events. Who cares? Find the solution and get to the point. The only good thing about this was that towards the end, he was going to refund you and make it right.... after the fact, he blabbered throughout his conversation.
@JasonWasTHERE
2 ай бұрын
I wish there would have been real change.
@Misbehavedcollection
2 ай бұрын
@JasonWasTHERE i feel that this time around, they provided additional rides and upgraded snacks.. lol another suggestion for a private luncheon or dinner with disney characters would be a better option than snacks and hotdogs 🌭 😆
@MrHandPay
2 ай бұрын
@@Misbehavedcollection they did not even provide hotdogs.
@Misbehavedcollection
2 ай бұрын
@MrHandPay on the 3rd video when Disney invited them back to make up for it.. they did, but true originally, they don't provide even hotdogs.
@tomjones648
2 ай бұрын
I thought that Jeff did a great job taking care of your concerns. I know that when I feel let down and feel that I need to push up my concern, the two things that I am looking for is that companies take my concern seriously and and in some way, make their wrong or shortfall right in one way or another. I think Jeff did just that! . . . . However, I would say this just like others here that have left comments . . . . if you were not a KZitemr would it have been handled different. If I would have sent the same email a s just a regular guest working hard for my money and spent the same amount, had the same experience and sending the same email would I have gotten the same attention and some outcome or was this a way to use your channel as a publicity marketing opportunity
@JasonWasTHERE
2 ай бұрын
Thanks for the feedback! Whatever the case may be, I am just happy that I gave my feedback about the VIP tour and that hopefully Disney will find a way to make it better
@jeannejohnson7229
2 ай бұрын
My problem with customer service is so many employees are not trained properly. But I still don't understand how so many people these days are not raised with proper manners and knowledge of their jobs. But yes u were taken advantage of on ur trip. Think of the elderly that pay for grandkids and get screwed. Sorry it's too long of comment.
@JasonWasTHERE
2 ай бұрын
That would be terrible!
@Max-million
2 ай бұрын
This is Disney not Caesar’s…they’ve capped your price on your VIP entrance fee, you’re not going to lose anymore money. Why would they roll out more of a red carpet? 🤣
@JasonWasTHERE
2 ай бұрын
In light of that, I thought that it was important for me to express my disappointment regarding the Tour in order for Disney to be able to correct it for others in the future as well.
@verolly22
3 ай бұрын
Disney doesn’t give out anything extra anymore. 6500 for a VIP tour and you don’t get a lunch or dinner. Why does anyone go there. I stopped giving my money to Disney when I realized they raised the price of churros.25 cents four times the summer of Disneyland’s 60th. Everyone else can enjoy what Disney is becoming and continue to pay more for less.
@JasonWasTHERE
3 ай бұрын
Disappointing for sure.
@seaotters1
2 ай бұрын
So I agree with what y on are saying but I must be nice to be able to pay for VIP when people a scrimping and saving just to go to Disney.
@JasonWasTHERE
2 ай бұрын
I get it. This was so expensive and I wanted to experience it first hand!
@Elaine211
3 ай бұрын
Walt is turning in his grave seeing what Disney Land has become. So sad
@JasonWasTHERE
3 ай бұрын
🫣
@marleneotwell8839
3 ай бұрын
What a word salad this guy gave you.
@JasonWasTHERE
3 ай бұрын
Not at all! Jeff and I both stated our opinions, and I believe that I did as well
@leequalls
2 ай бұрын
Not sure I believe what he said about Guardians not being able to ride due to health and wellness. I rode it 8 times in a row during a D23 event.
@JasonWasTHERE
2 ай бұрын
How were you able to do that??? I felt sick after riding twice!
@AltairEgoX
2 ай бұрын
😮😢 I'm just a bit confused what was the outcome?! You can't just leave it there 😞 lol wth
@JasonWasTHERE
2 ай бұрын
Did you watch the 3rd episode??
@maddercat
2 ай бұрын
I'm surprised how the attractions are all separate from the plaids?? ...why is he calling the tron attraction "partners" wtf.
@JasonWasTHERE
2 ай бұрын
A plaid doesn't change the way the attractions function or their availability, it just enhances the guest's experience by giving personalized service and shorter wait times!
@Scott_T_
2 ай бұрын
Did you let Jeff know the call was being recorded and will be played publicly on KZitem???
@JasonWasTHERE
2 ай бұрын
No worries! Thanks for your concern!
@tonytee2467
3 ай бұрын
Thank god•ness at the end he offered to refund your experience. Because I was like this conversation not going anywhere based on the questions you asked in the letter/beginning of the call. Like I said in the previous video a pendent, wizard hat or heck special ears for the kiddo would have been a huge acknowledgment of a VIP costumer. Golf cart between rides something out of the ordinary. Me personally I would want people to know VIP is coming through heck even put the tour guide in a standout outfit. It would make other park customers at least look into becoming a VIP customer.
@JasonWasTHERE
3 ай бұрын
Absolutely, couldn't agree with you more! It was a pleasure to have the opportunity to express my opinion and bring it to their attention.
@glenda1631
3 ай бұрын
April 2023? I thought it was this year.
@JasonWasTHERE
3 ай бұрын
We waited to post until we did the second tour.
@pokerstar18
2 ай бұрын
he makes a great point as a fellow gambler myself completely agree with. vip treatment means vip!! for the price disney charges you should get way more for vip tour! you spend 7k at even a local off strip casino in vegas ur gonna get free shows, rooms, dinners etc especially as an out of town guest. the guy on the other line did a whole bunch of talking and said nothing !
@JasonWasTHERE
2 ай бұрын
Thank you for your support! Appreciate it! 👊
@TermitesRGood1
2 ай бұрын
Jason, Disney got Caught they should be offering a VIP Package above and Beyond what NO CUSTOMER SHOULD SEE... Paying 6-9,000 More How about behind the Scenes Tour.... Excuses excuses Blah Blah
@JasonWasTHERE
2 ай бұрын
I would have liked to see so much more.
@TermitesRGood1
2 ай бұрын
@@JasonWasTHERE Yup agreed 100% Maybe behind the scenes movie studio at Disney and other areas....Trust me if i had a Customer pay 6-9K they would have got treated like Royals...
@buster5661
2 ай бұрын
Recording others over the phone without their consent is illegal?
@JasonWasTHERE
2 ай бұрын
Thanks for your concern! No worries.
@v8mom
2 ай бұрын
Great that you got what you wanted, but would an ordinary person who can’t afford the finer things be treated the same? I highly doubt it. This is the problem I have with Disney.
@JasonWasTHERE
2 ай бұрын
Clearly I understand, but since I have the opportunity to express my disappointment, perhaps Disney can resolve the VIP tour issue
@v8mom
2 ай бұрын
@@JasonWasTHERE I’m not blaming you at all. This is all on Disney. If you pay a huge amount for something special, it should really BE something special. I only wish they would listen to everyone because they really aren’t fooling anyone. Thanks for holding them accountable.
@donttouchmysilver8202
2 ай бұрын
That would be funny if Disney wrote you back, saying none of our richer Asian customers ever complain about their experience. 😂
@JasonWasTHERE
2 ай бұрын
😳
@wdwbakerboy
2 ай бұрын
Oh let’s talk about entitlement.
@JasonWasTHERE
2 ай бұрын
Get a life.
@buster5661
2 ай бұрын
@@JasonWasTHERE dont ask for his opinion if you cant handle it
@Phatsmoker
2 ай бұрын
I wonder what programming took place during tron that it would be dangerous to ride it back to back? People aren’t the same, one time on the ride could damage someone just as easily if riding it two times in a row can.
@JasonWasTHERE
2 ай бұрын
According to Disney!
@Phatsmoker
2 ай бұрын
@JasonWasTHERE save your god money and do something wholesome next time. Shadypast
@justinh2694
3 ай бұрын
If Disney advertises a VIP experience, it truly should be VIP meaning you can ride whatever rides you want, eat whatever food you want (within reason of course) , have access to behind the scenes, have access to the front of the line etc. 450 to 900 dollars extra per hour on top of admission is a massive amount of money and to me, the value isn’t there. Yeah it’s cool to have transportation and a tour guide, but there should be so much more for the money you are paying. There should be swag bags for each guest, a list of restaurants where your meal will be comped, unlimited access on whatever rides you want to go on. How much does it really cost Disney to put a bag together with some Mickey Ears and t-shirt to each paying VIP guest? How much does it cost Disney to have lunch, dinner and snacks included? Not much at all. These are smalls things Disney could include in VIP that would make the product so much more enticing.
@JasonWasTHERE
3 ай бұрын
Absolutely, Justin! I agree
@23pinkpear
2 ай бұрын
are you recording people without their knowledge? Not cool
@JasonWasTHERE
2 ай бұрын
Like who? We are in a public place. Do you understand how this works?
@albertfausnaught4828
3 ай бұрын
With what I understand you could have had 10 people in your group so paying 6,500 for 10 hours breaks down to 650 for each person in that group for 10 hours which then breaks down to 65 an hour for each guest the reason it sounds so outrageous is because you chose to only have two people in your group and I do understand that you still had to pay for the park ticket in a park hopper and I'm not taking Disney side because they will nickel and dime you whenever they get the chance we have been to Disney many times taking our kids and our grandkids I don't like the fact that I'm paying for a ticket and I can't get on all the rides because we all pay the same price for a ticket the paying extra for rides is what I mean by Disney nickel and diming you we will go to Disney one more time and take my youngest granddaughter because we took all the other grandkids but then we're done with Disney me and my wife enjoy your content on both channels
@JasonWasTHERE
3 ай бұрын
My overall impression was that I was disappointed with the VIP tour experience in many ways. Besides the amount of money that I spent on it, it was mostly the experience I wanted from it.
@GinaDob70
2 ай бұрын
Well I’m glad they choose to refund you and to reach out so quickly. You were right on how they didn’t detail what was and wasn’t included.
@JasonWasTHERE
2 ай бұрын
Thank you for the support!👍
@leonhaley5920
3 ай бұрын
not most people would even get a call back
@JasonWasTHERE
3 ай бұрын
I agree
@provenoperator6382
2 ай бұрын
Maybe they know you do $1000 spins..? So $6500 is chump change to you. Just saying
@JasonWasTHERE
2 ай бұрын
No matter what the case might be, I wanted to get in touch not only for myself, but also to ensure that it was fixed for those who would like to have a great VIP experience as well. Just saying! 😜
@provenoperator6382
2 ай бұрын
@@JasonWasTHERE my girlfriend and I have annual passes at Disneyland. We go every month. In 12 park hours, we do 24 rides and attractions. I call it Maximum Attractions. We begin our day with rope drop. I'm better than the Disneyland guides, using an evolving dynamic strategy of Lightning Lane, single rider, park hopping and multiple experience passes. We walk half a marathon. Next time you come to California and are going to Disneyland, I'll be your guide, and I'll do it for free because I like your KZitem videos.
@CLTGeek
2 ай бұрын
Whooo, listening to the call with Jeff... I have never heard someone say in so many ways, in such a short time that they have no real power to affect change. He heard you and was interested in the call but in like 7 ways he told you he's not the decision maker and has little power to sway the other managers/directors. Even more, it sounds like some of the other managers/directors resent his department earning money off of them that doesn't come back to their own budgets.
@JasonWasTHERE
2 ай бұрын
Yes, I could not agree more with you. It was very disappointing not only for the VIP tour but also for the rest of the visit. As long as I got my point across and my feedback to Disney was expressed, I was satisfied
@JW_MD
2 ай бұрын
Jason doesn’t care so much about the refund. He just wanted to get heard and get some response. Which he got plenty.
@JasonWasTHERE
2 ай бұрын
It was about how disappointing it was that individuals like me who had spent a great deal of money on a VIP tour did not get the experience that they deserved when they spent their hard-earned money on it! For that reason, I thought it was important for me to provide my feedback on this as well
@Darlene315
3 ай бұрын
Your feedback was only a great advantage to Jeff and the Disney operation. If you don’t give feedback, people don’t know. Constructive criticism is important. Disney has a lot to lose. You’re a very influential Social Media Influencer. The fact that they responded quickly and heard your valid points shows that he did his job to the fullest.
@JasonWasTHERE
3 ай бұрын
Absolutely, I agree. It was very crucial for me to give my opinion and give the facts about the VIP tour, as well as providing feedback, in order for them to rectify the mistakes that they made regarding the VIP tour.
@glennblaue9487
3 ай бұрын
Problem with this that they resolved it because of who you are. Anybody else without a platform, they would have dismissed it. That is really just Disney.
@JasonWasTHERE
3 ай бұрын
It would be great if they could resolve this issue. I believe it is very important that everyone state the facts and provide feedback on anything that they are dissatisfied with.
@phillosophy3925
2 ай бұрын
You aren’t even paying with your own money. Stop acting like you’re the voice of the people. Stick to gambling and getting money from viewers
@JasonWasTHERE
2 ай бұрын
Seems like you’re lost! You have no idea what you’re talking about! My own money is spent and risked!
@phillosophy3925
2 ай бұрын
@@JasonWasTHERE you get no money from you tube ? yeah ok..
@buster5661
2 ай бұрын
@@phillosophy3925 i mean at that point he getting paid regardless of what he does is a problem
@lindawirag9962
2 ай бұрын
Sounds like a word salad, seems condescending
@JasonWasTHERE
2 ай бұрын
As long as I was able to convey my message regarding the VIP tour
@jeffreygeorge219
3 ай бұрын
The park host deserves 5% of the fee for all that work
@JasonWasTHERE
3 ай бұрын
I agree!
@mikiebass
2 ай бұрын
Tipicle disney ansure blada blada blada with nothing fixed.
@JasonWasTHERE
2 ай бұрын
Have you watched the video for part 3 yet?
@buster5661
2 ай бұрын
@@JasonWasTHERE meaning it took 3 videos to get a simple issue fixed?
@kyleshowalter3945
2 ай бұрын
VIP tour is not meant for the normal guests. We compare things and $$ that mean nothing to "VIP" that just want to get it all in and not be bothered by other people because of who they are. $10k has no effect on their life. They are just happy to get it done with their $10k fast past and front of every line. To us that's not VIP, because in the past we could essentially do this for ourselves. Yes, you called out the contact and that is all good BUT how many of these tours happened and how many people complained? They have also increased prices substantially with no added services. They also know you are sharing this experience with the world. If I did this and wasn't an influencer, how would they have responded?
@JasonWasTHERE
2 ай бұрын
I hadn’t started my channel at this point yet. Also, other people have complained, but how many? How many read the contact like I do?
@kyleshowalter3945
2 ай бұрын
@@JasonWasTHERE I believe seeing when he replied to you there was conversation about your other channel and how you were going to post your experience, maybe I have something out of order. Honestly, I believe people who are doing this aren't complaining because they just want to bang out the rides ASAP, they feel that is the value. They have no clue how rides use to be structured and how you could essentially do that all on your own. I believe what you did was necessary, and you are highlighting that a VIP tour is not that. There is nothing special beyond front of the line and personal assistant to put you there. I think what you have done will sway people on the fence to look for other tours to really get the inside look or behind the scenes. Enjoy both of your channels and including your family. Wish you continued success!
@denipod554
2 ай бұрын
WOW the VIP tour should definitely provide detailed description of what is included. The tour guides also need to be provided latitude/discretion when it comes to what may be provided the day of the tour, above the description. As you stated Jason, this was you and your daughter not a group which should've allowed more personalized attention that day. A meal definitely could have been offered in addition to snacks throughout the day. Disney should also be providing complimentary tshirts/memento referencing participation in the VIP tour. Disney definitely dropped the ball with the lack of detail and attention they normally provide with their services & goods. However, Disney has the most incredible team of customer service representatives. Jeff was professional, relatable, understanding and genuine. I felt not only did he (Disney) want to provide another opportunity to get it right by offering a VIP tour for future but he also wanted to hear your feedback so he could share with others to make improvements to the tour experience. He valued your opinions. I am returning to Disney World next month and I'm hoping our 7 day trip with our special needs son, our daughter and her family is beyond magical! We aren't able to afford such a luxury of a VIP experience however I'm hoping our park experiences are stellar! Jason I hope you and your daughter will be able to have an extraordinary VIP experience when you return to Disney. Best wishes!
@JasonWasTHERE
2 ай бұрын
Thank you for your feedback! I really appreciate it. I'm glad you understand why I was pretty disappointed with the VIP tour. However, I'm glad I got to explain and give feedback about it, and hopefully they'll fix it for others. Have fun on your Disney trip!
@yvonneost12
2 ай бұрын
Am I the only one that was listening to that phone call from Disney and it started to sound like blah blah blah ? or is that just me LOL
@JasonWasTHERE
2 ай бұрын
As long as I provide my feedback and hope Disney makes some changes in the future!
@r.bentley62
3 ай бұрын
Great video, Have you checked on Aaron to see if he is first, still has his job or got switched out of his VIP tour guide job? The head staff does some slimy things to their employees whom they think may caused a disruptions. I worked for them in the far past and I seen it first hand. I’m glad you held them accountable for the money you were spending.
@JasonWasTHERE
3 ай бұрын
As you can see from my video, I did state about what I was referring to. In fact, he was extremely knowledgeable about the subject matter. It was just the VIP tour in general that left me disappointed
@lisalisameyer1077
3 ай бұрын
For $6500 dollars Blair should’ve been dressed up - by disneys imaginarium - like her very own Disney princess or whoever her favorite character was and driven to any ride she wanted to go to - either by golf cart or suv behind the scenes. You spent 75% of your time walking to and from everything so over 5k just for that. There should’ve been access to snacks and lunch plus water whenever you wanted it because, it is California and it’s hot. Since they can’t, with reasonable explanation, tell you what you paid for I suggest you get a full refund. They gave you nothing except your guides version of how the world is. Blair doesn’t want to hear you guys talking about that the entire visit!! The man who called you has the power to correct this and make you “whole”. Do not settle for anything less.
@gregdrivesdriver5104
3 ай бұрын
I agree. Disney has the ability to bring magic. All throughout the day, she should have had a cookie prepared with her name on it, a magic moment face painting, Disney ears...on and on. A true VIP experience!
@JasonWasTHERE
3 ай бұрын
Well said!
@eldridge201
3 ай бұрын
Jason, second comment and you can try and find the other one if you want. I disagree with your take on how this call was handled and I'll give you my thoughts based on the fact that I actually do call quite a few different companies and I'm extremely disappointed on how various larger corporations or companies have their customer service set up. Point blank, when you contact most major companies or corporations, there really isn't anything that gets done to be honest and it's extremely difficult to get anyone on the phone that can actually do something anymore because virtually all of the people that you speak with are just general customer service people that are not allowed to do anything but they are also not allowed to escalate the call to an actual manager so it makes it frustrating. However, to Disney's credit, I will say that I think it's great that they had someone reach out and it sounds like it was someone from higher level management or ownership. For this particular situation, I actually disagree that the person you spoke with on the phone took care of the issue (or is going to moving forward) other than actually giving your money back supposedly based on what they said. I will admit that getting your money back or refunded in and of itself is nice and that's obviously a great gesture and I'm sure that's very welcome. Nobody's going to disagree with that. However, the reality is, getting your money back doesn't take care of the issue that happened and more than likely is not any indication that something is going to change in the future. When you were speaking with them and I was watching the video and listening to what they were saying, quite frankly, they weren't really saying anything of substance that meant anything. The one thing that they were talking about regarding the Tron ride and the business people that they work with, that was actually confusing more than anything because it's almost as if they were saying that there is a completely separate third party that is in charge of the Tron ride and Disney themselves has to work with that separate third party and then at the same time there is the VIP crew or experience that is also somewhat separate so it's almost like there are three different organizations involved in the whole situation. The reality is, this ride is at Disney and Disney is in charge of the whole thing plain and simple. I don't want to hear any excuses that they have to work with somebody else and that somebody else is in charge of the ride and that this other third party might have the power to do X Y or Z. Huh? It doesn't matter. The ride is on Disney's property and Disney in and of itself is basically the whole entity so Disney needs to make sure that everything's working the way that it needs to and that you are going to be able to experience the ride that you need to be able to without worrying about having to figure out what this other third party and their involvement is. That is completely irrelevant. It's Disney as a whole so that's all that matters. The other thing I would say is that you being heard doesn't actually matter with the exception of a little bit because just saying that you are being heard and you feeling like you have been heard again doesn't change anything. It's maybe nice to make you feel good that he will tell you orally that he heard you and now you feel good because he is making that claim but you were having a conversation with him so OBVIOUSLY he "heard" you. That's a given. It's something that doesn't need to be stated. Obviously he was listening to your conversation because he was responding so of course you were heard. So what does that even mean? It doesn't mean anything. Again, what matters is what is actually going to be done about the situation. As far as the situation regarding being a VIP versus being typical general admission guests, I disagree that there's this sort of idea that in general most of the guests are the same and you don't necessarily want to single anyone out because the whole point of getting a VIP experience is to get what is completely different from a general admission experience and that in and of itself means that you are going to get the attention and experience of a completely different person than general admission guests. At least you "should". I know that people are trying to tiptoe around not trying to make other people feel bad anymore in life but the reality is is there's a reason why they call things VIP. It is supposed to be different. That's the whole point. So, you should be getting different treatments and whether it hurts other people's feelings or not, you are supposed to be a different person than the general admission guests. If they don't like that you are being called and treated like a VIP, then too bad. It is what it is. That's the whole point. Also, regarding the food, I will say that I understand that there probably needs to be a limit for how much food is allowed to be consumed while on the tour. If people are going to eat $500 to $1000 worth of food per person, then perhaps that's cutting into the profit margins quite a bit more than if somebody would be eating $50 or $100 worth of food per person so obviously there has to be some sort of limit. I get that. But, then that should probably be stated in the terms and conditions so that people know what to expect when they are going on the tour as a VIP guest. Along with this, the food options, menu, and pricing for all the available food options (during the tour) needs to be clearly stated in the terms and conditions. If it's as simple as stating that you can have up to $200 or $250 worth of "food value" for anything in the park based on current stated or presented (on a menu board or in a menu or whatever) food prices, then so be it. But at least have it stated somewhere. But, regardless, there needs to be more allowed or offered than just a few chips and snacks and a few bottles of water, juice, or soda here and there. Quite frankly, they need to not make it sound like there's a limit and make it "seem" like it's more unlimited than anything else. Especially if you're spending the money that you're spending which you said was around $6,500 to go on this experience. But again, they should just clearly spell out how much in food value you can consumer use during the tour whether it be full on high end entrees at one of their nicer restaurants or snacks at any of the local little snack shops along the way. We can talk all day long about whether or not the price for the VIP tour seems to be a reasonable amount of money but let's be real, there's no way that you're going to be able to even consume enough food to even remotely come close to cutting into their profits especially with just you and your daughter. You would get sick before you could consume enough food. So, to make it seem like you had to be limited on your food consumption was a bit bad taste in my opinion. Again, I'm not saying there can't be a limit but, there should have been more than what you seemed to be offered. Although you did show one time in your previous video where they were offering your snacks, I'm sure that you weren't offered snacks only that one time and you probably had snacks offered multiple times throughout the trip. So, I'm sure they weren't completely limiting you but it just seems like it was sort of limited for selections and the amount. Maybe you could clarify that for us just so we can have a better idea. You mentioned something about it being roughly $6,500 whether it was for you and your daughter Blair or even a family of let's say 5 or 6 people. Is the price for the VIP experience not based on a per person basis? If not, I guess I'm confused because how are they going to determine how many tour guides they need based on the amount of people you have but then also, how are they going to know how to determine how much food or snacks to bring along for each tour? Again, that's where there needs to be more clarification or details spelled out in the terms and conditions so people know what they are getting going into the tour. I know I'm going on about the food and obviously this is not even that big of a deal at all because the tour should not be about the food. Obviously it's not about the food. But, it just happens to be one thing that you touched on and it's something that probably needs to be spelled out a little clearer.
@eldridge201
3 ай бұрын
My thought is that they need to specifically state how many rides you are allowed to go on and if there are limitations regarding how often you could go on a ride or how frequently from the previous time you rode that same ride or the time that you need in between (if they are required there be time in between for health reasons), then they need to state that. The same thing goes for if you are allowed to go directly to the lightning Lanes or if you are actually going to be in front of the lightning lanes. My thought is that if you're paying for this VIP experience and it's costing the amount of money that it is, you get to be in front of the lightning Lane as well. Otherwise, as you mentioned in the video, you're not really gaining much more than anything else other than a lightning pass which obviously only probably costs a few hundred dollars more over general admission which is probably roughly 5 to 10% of whatever this VIP experience cost or maybe even a lot less. As far as what your tour guide was making, although I also disagree that they should be making more if they are providing a tour that is costing more, the reality is Jason, that's business and you know that that's what that is and it really doesn't matter. If the tour guide Is providing an experience that is roughly 10 or 12 hours long and they are going to be able to provide that same experience whether the tour is $1,000 or it's $10,000, why should the tour guide get more money just because it was $10,000? They shouldn't. If they are providing the experience that justifies that they get roughly $30 an hour or $40 an hour, then that's what they get because that's what Disney determined that they get paid and that's that. You should know this as a business owner yourself. I can't remember what business you were in or are in but I thought you mentioned it was asphalt and if somebody is shoveling asphalt for you and they're really good at it and you decide that you want to pay them $35 an hour compared to some of your other workers that only get $25 an hour, if they are going to do that day in and day out then how are you going to pay them $50 an hour or $70 an hour when you are not going to be able to increase the bid or overall price of the job to be able to accommodate that additional $15 or $35 an hour more that they would be making. It just doesn't work out. At some point, there is a limit to what you can charge for the job that the client is willing to pay so you can only pay your employees a certain amount to have a certain amount of profit that you want. The thing is, if the experience level that costs more includes more accommodations that would require more employees to help fulfill those accommodations, then basically, Disney needs to provide more employees to provide those accommodations. What I'm getting at is that one employee that's providing your experience as a host should pretty much be providing the same level of Hosting whether they're getting $300 that day or $3,000 that day. What are they really going to be able to do that is different just because the price of the VIP level went up? My guess is nothing and as such, they shouldn't necessarily get anything more either. Again, you should know this. I'm not against the host getting paid a fair and reasonable amount and I want them to make a good living and make decent money as well. I'm not saying that they shouldn't. But the pay has to be equal to the services they are providing and more than likely those services aren't changing regardless of the price and as such, the salary should not change either. Also, although you were able to convince them to disclose pay structure, I really don't think that's a good look on the employee at all and was completely inappropriate in my opinion and as a business owner myself, I frown upon empliyees discussing pay structure, salaries, or tips with clients/guests/patrons. Maybe you feel differently as a business owner but be honest, if you're employees were running around to every client that you had discussing pay, what would you think about that? You know it's not okay. In my opinion if you want to find that information out, that is something that you discuss with somebody that is higher up in Disney. I'm not against asking what an average tip is but, even that is something that I'm skeptical about because the problem is, you can have a host that might say they get $1,000 as a tip or they might say to you that they get $300 as a tip when the reality is, they might only get $50 or $100 as a tip and so, they're just telling you a little bit higher of amount so that they can get a higher tip. I don't like that at all. If you think that their service justifies giving them a $200 tip or a $500 tip or $1,000 tip, then give them whatever tip you think is reasonable. You should NOT be basing what you want to tip somebody on what other people are tipping. That goes for any industry and considering that you are going in and out of casinos and restaurants and hotels all the time and are involved in the hospitality industry directly day in and day out, you should know that it's a No-No to be trying to base your tipping amount on what others are tipping. In the end, although it was great that it sounds like you're going to get a refund, I don't think that is taking care of the issue at hand which is the fact that Disney needs to have a better structure and clearly state what is allowed and expected and some of the limitations that they're going to have for their VIP experience whether it be the amount of rides that a person can go on or if it's the same amount of rides or the amount of food or other things. And honestly, I don't think anything got accomplished in this phone call really other than you getting a refund. Something else that was discussed that I don't think really should be mentioned was that you are a content creator or I think it was referenced and honestly, that shouldn't matter. If people are buying the VIP experience, then they should be getting the VIP experience whether they are a content creator that is well known or not. Again, the price of the service needs to be based on what the service is going to provide. It shouldn't be based on whether or not you have 1 million followers on KZitem or Instagram or Tik Tok or whatever. At least not unless that's how they want to base their pricing. If that's how they want to base their pricing, then so be it. However, I don't think that they're going to get to that level right now. I know that some other people do that for marketing purposes with influencers going to certain businesses and doing reviews but I don't know that that's something they want to dive into for this particular situation.
@JasonWasTHERE
3 ай бұрын
Thanks for the comment!! Good stuff! The price is per group of 10 people.
@eldridge201
3 ай бұрын
@@JasonWasTHERE ok. Thanks for taking the time to respond even though my comments were lengthy. Well, $650 per person is not that bad really but still, there should be details specified so people know what to expect. Obviously, the one thing that is difficult to know is if a ride happens to break down that day or need maintenance that day so those are situations that are difficult to know prior to planning a trip there but still, outside of that they should be able to pretty much spell out everything that people are going to be getting with the package. Now, hurry up and get part 3 uploaded.
@mikimikemike1
2 ай бұрын
Jason they dont care about you.
@JasonWasTHERE
2 ай бұрын
In any case, as long as Disney is able to fix the experience and everyone gets to enjoy it!
@Teryxfun.
2 ай бұрын
We just went to California for vacation and did the Universal studios VIP tour. All I can say is DO IT if you get a chance. I could not find one negative thing about the entire tour. Unlimited water,breakfast and lunch at an actual restaurant with sushi,chicken breast unlimited drinks, brisket etc.. a separate VIP trolly and multiple off the trolly back lot tours. Than unlimited front of the line access for every ride including Mario cart. Family of four was $1900 but you actually got way more value.
@JasonWasTHERE
2 ай бұрын
So I’ve been told. Thank you.👍
@dandicristina1389
2 ай бұрын
Universal vip tours are way better and way less
@JasonWasTHERE
2 ай бұрын
So I've been told! Thank you! 👍
@dandicristina1389
2 ай бұрын
@@JasonWasTHERE if you get the premier pass you get express pass after 4 pm and free valet parking and free hhn ticket and a discount on vip tours I think call and ask be to be sure
@petrus666love
Ай бұрын
Just don’t give the guides tips , they’ll soon make sure Disney Customer services listen 😂😂😂
@donttouchmysilver8202
2 ай бұрын
I hope you Sue and get on the news
@JasonWasTHERE
2 ай бұрын
They took care of everything. This isn’t newsworthy. The media wouldn’t want to bring negative light to Disney with a single complaining customer.
@AltairEgoX
2 ай бұрын
Yea, annnnnd .???...😂
@JasonWasTHERE
2 ай бұрын
Watch part 3!
@Nicki.followingJesus4life
2 ай бұрын
When the media rode the ride prior to opening, they rode it over and over and over again. Molly from Mammoth club rode every row. She gave her opinion on the perspective from each row. When D23 did a paid private event prior to opening, people were able to ride it as many times as they wanted. Glad you got your money back. I didn’t expect to hear that. 👏
@JasonWasTHERE
2 ай бұрын
Really!? Good to know. Thanks
@Tracking825
2 ай бұрын
I don’t think they would do anything if you didn’t have clout. I appreciate where you are coming from, truly, Disney has lost its way and the sentences that were coming from this man, Jeff, were still propaganda about the value that didn’t exist. Understanding this, all of this is a glorified GENIE pass. Wish you well Jeff.
@JasonWasTHERE
2 ай бұрын
As a result of the call, I can only hope that things will be changed in the best interest of everyone so that everyone can enjoy the VIP tour in the best possible way
@dahc51
2 ай бұрын
Most people tip whatever the hourly rate is .
@JasonWasTHERE
2 ай бұрын
What do you mean?
@dahc51
2 ай бұрын
@@JasonWasTHERE so if you’re hourly rate was 850 you would tip 850.
@s550vert9
2 ай бұрын
I think this is an example of an unrealistic interaction with customer service even if its with another VIP guest. I'm sure they were aware they were on a recorded line and that their interaction with you was going to be made public. They will continue to take advantage of people with these absurdly over price experiences and get away with it because the little guy has no recourse and the folks with the wheel that can become very squeaky get treatment and resolutions like you received when you made the complaint.
@JasonWasTHERE
2 ай бұрын
I highly doubt he know about the recording. Also I hadn’t even started the channel yet when this happened.
@TheGoodLife88
3 ай бұрын
Very interesting. It can be a struggle to find good VIP services. Can't wait to see what happens when you go back.
@JasonWasTHERE
3 ай бұрын
Stay tuned! Thank you
@davidhaber5304
3 ай бұрын
Ridiculous. Throw out another 50,000 on blackjack Then this woke garbage company that clearly could care less about you and treats you like a sucker. Your money’s better spent
@JasonWasTHERE
3 ай бұрын
Thanks for clarifying your thoughts! 😳
@Chkulater
2 ай бұрын
So when D23 rented out part of Epcot for the GOTG we rode it got it off and got right back on for the three hours it was limited to just us D23 members. So the can’t ride it back to back etc is a little suspect to me.
@JasonWasTHERE
2 ай бұрын
Not sure what your question is!
@stevebonds4698
3 ай бұрын
Here is what I think (take it or leave it), every person that walks through that gate should be treated as VIP cause they are the ones spending a lot of money to have an enjoyable time with family and friends. Now as for you paying for the VIP experience, yes you should have been able to go on all the rides as many times as you want and also been able to eat at a multiple of Disney restaurants within reason. You are also right about spelling out what exactly you are getting with your package weather its general admission of VIP. My family and I had a great time at Disney a few times and we just did the general admission, which at the time was I think around $80.00. We couldn't afford to stay on site cause it was just to much for our budget. Luckily my wife's parents had a place in Davenport, Florida. We had some memorable moments and got some great pictures of my kids with the Disney characters. What Disney needs is someone to go undercover with a GoPro and go through the park checking to see how they are treated. 'm not just saying the rides either, I'm talking hotel, restaurants, businesses, employees, etc.. Then report that information with the higher ups. This can give them some idea on where they need to work on improving their service.
@JasonWasTHERE
3 ай бұрын
Well said!
@Huss417
3 ай бұрын
Respect begets Respect! I always try to treat people the way I also want to be treated. You handled the situation 100% the way I would have. No need to get rude but just state the facts. Documentation is the key. Know what you want to say prior to either calling or leaving an email.
@JasonWasTHERE
3 ай бұрын
Absolutely! I agree!👊
@ProjectConstitution
3 ай бұрын
It didn't sound like they really were going to change the experience for the better. it sounds like they will just provide more legaleze to protect themselves from liability. Also since he knew you were a youtuber with a big channel, im sure your customer service experience was way different than joe blow working class mans family who drained their bank account to fulfil their kids childhood dream. The only Jeff was good at was Placating you and inflating your ego in my opinion. .
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