How the Customer Feedback MANAGEMENT Process Works
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Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three.
In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program.
00:00 Why feedback management matters
03:31 Feedback Loop Part 1: Collecting customer feedback
05:16 Feedback Loop Part 2a: Closing the loop on individual feedback
11:50 Feedback Loop Part 2b: Closing the loop on aggregate feedback
18:51 Q&A with CX management experts
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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.
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Sign up for more PeopleMetrics LIVE! sessions:
www.peoplemetrics.com/en/events
Discover our award-winning Customer Experience (CX) blog:
www.peoplemetrics.com/blog
Explore our CX solutions, designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights:
www.peoplemetrics.com/solutio...
Read our CEO's book "Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold":
www.peoplemetrics.com/listen-...
Contact PeopleMetrics:
www.peoplemetrics.com/contact
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