How you answer difficult questions after a presentation is important. It's easy to lose your composure when you face tough questions during Q&A.
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Most importantly, do not use any of the hostile, aggressive, prickly language in the question itself.
Instead, use a cost-benefit-analysis style answer.
Step one: Acknowledge the real COSTS (or other issues) that the question brings up.
Step 2: Pivot to your own answer.
Step 3: Explain the BENEFITS and build an affirmative case for the solution you are suggesting.
Responding to challenging questions takes both mindset and skills. These steps will get you started.
Here’s the Full Series:
Direct Questions (Part 1): • How to Answer Question...
Hostile Questions (Part 2): • How to Answer Difficul...
Multi-Part Question (Part 3): • How to Answer a Two-Pa...
Question Flood: (Part 4): • How to Answer A Long-W...
“Good Question” (Part 5): • Should You Say "Good Q...
Should you say, “I don’t know”? (Part 6): • How to Say "I Don't Kn...
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Get to know Alex (video): • Get to know Alex, the ...
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