Super useful - was getting confused just looking at the website. Thanks for the great overview and in giving me confidence with using the app!
@ONEGOODDREAM
Жыл бұрын
Thank you so much!🙏
@ONEGOODDREAM
Жыл бұрын
hey friends! an update from JR for this SmartEX app: " The “smartEX APP” and “Express Ride App” can be updated from September 16th (Sat.). You will not be able to use the previous version of the “smartEX App” and “Express Ride App” after Saturday, September 16th (Sat). To use the App after Sunday, September 16th (Sat), please make sure to update the App when an update guidance dialogue is displayed at a startup of the App. " Also, from Oct 1 2023, you will be able to book shinkansen tickets 1 year in advance on SmartEX. Please check out their official website for details: smart-ex.jp/en/topics/detail/?id=720
@catalinacurio
Жыл бұрын
Thank you for this valuable information. 😊
@ONEGOODDREAM
Жыл бұрын
thank you^^
@heyfromhawaii5892
4 ай бұрын
This is so helpful, thank you so much for sharing!
@ONEGOODDREAM
4 ай бұрын
Thank you so much!🙏
@ONEGOODDREAM
Жыл бұрын
hey friends! i post a photo about linking a ticket with an IC card in Community tab. so check it out for your reference. thanks!
@Lucy670
Жыл бұрын
Thank you SO much! I was able to save money after seeing this video on time!
@ONEGOODDREAM
Жыл бұрын
Glad it was useful! Thank you so much for watching!^^
@bryanredrico9548
Жыл бұрын
Thank you very much for making this video! It is very helpful, we just purchased our tickets using the app.👍🏼👍🏼
@ONEGOODDREAM
Жыл бұрын
so glad it was helpful! thank you so much!🙏
@linyi281
Жыл бұрын
Thank you for sharing this video. I've heard that if you use IC card to go through the gate and you have reserved seat, you have to pick up the seat information ticket at the end of the gate. It this correct? Thank you in advanced for answers.
@ONEGOODDREAM
Жыл бұрын
Thanks! yes, i read that on their website too but it was not the case for us. there was no seat info printed at the gate. but we did received a confirmation email right after we passed the gate.
@JimMendenhall
Жыл бұрын
So incredibly helpful!
@ONEGOODDREAM
Жыл бұрын
thank you so much!
@Intdbtaddhshs
Жыл бұрын
Thank you for this, very useful information/explanation and how to do 👍
@ONEGOODDREAM
Жыл бұрын
Thank you so much!🙏
@LimAudrey
Жыл бұрын
Thank you for the information. 😊
@ONEGOODDREAM
Жыл бұрын
thank you!
@donfoo342
7 ай бұрын
Thanks for the video. Why do we need to tap the IC card after inserting the physical ticket?
@stcleung8875
7 ай бұрын
Appreciated you quick response ❤❤❤
@ONEGOODDREAM
7 ай бұрын
You are welcome!🥰
@susanagonzalez2424
Жыл бұрын
Thank you so much for this amazing video! - I can't see an option/dropdown menu to choose one way ticket/round. How this works? - Thanks!
@ONEGOODDREAM
Жыл бұрын
Thank you so much for watching! it only allows number of tickets, not round ticket. so there's no option to select round ticket at the moment. to buy the return ticket, you'll have to buy it like a separate ticket.
@uk7769
Жыл бұрын
thank you very helpful.
@ONEGOODDREAM
Жыл бұрын
thank you so much!🙏
@hehezhang8517
Жыл бұрын
quite useful for me, many many thanks
@ONEGOODDREAM
Жыл бұрын
glad it was useful! Thank you so much!🙏
@SergiDG
8 ай бұрын
Hello, thank you so so much for this very informative and detailed video, it's really helpful and solves a lot of my questions. However, I do have one think to ask: can I change the time of my reservations up to the departure day? Is there any difference in case I make the reservations 28 days prior departure? I'm confused about that. Thanks again!
@ONEGOODDREAM
8 ай бұрын
Thank you so much for watching!🙏 you can change the time of your reservation if your ticket is not a discounted one, and if the train you want to change to has available seats. if you reserve early, you can get cheaper tickets. please check out the latest discounts on their website: smart-ex.jp/en/product/hayatoku/ex_28/
@SergiDG
8 ай бұрын
@@ONEGOODDREAM Thank you! Have a nice day!
@jayjaytan84
10 ай бұрын
I was unable to reserve a back seat for more luggage. I'm traveling in a big group with about 7 big and 2 small luggages. Should I declare at the JR station and pay the fee up front?
@clases8216
7 ай бұрын
I love your videos! great work! I'm considering buying the Hayatoku-28 Wide, but it says: "After purchase, you cannot change your reservation". Does it mean, that if I miss my train for any reason, or plans change, I can not change at all? Would I lose my money then? Would you recommend it? Or should I buy the Hayatoku-21 Wide ?
@ONEGOODDREAM
7 ай бұрын
Thank you so much for watching!🙏 yeah, I'd buy the Hayatoku 21 instead. the price is not that much different, and I have the flexibility with my travel plan.
@clases8216
7 ай бұрын
thank you! very important! @@ONEGOODDREAM
@oetamis
21 күн бұрын
Hello, thank you for all of your helpful videos! It is possible that there no discount for Hiroshima-Kyoto or Osaka Can find the 21 Day discount on other line but not for the mentioned one
@АлександраАбасова-с9д
5 ай бұрын
Hi! Thanks for your video! I have a question, do I need to bring my credit card to get tickets or QR code and 4digit code is enough?
@ONEGOODDREAM
5 ай бұрын
Hi! no you won't need your credit card when getting the tickets at a machine. You just need to pick up QR code and your SmartEX account password. Thank you so much for watching!🙏
@Alicia-ye3py
Жыл бұрын
Thanks so much for this video! I’m trying to reserve a ticket for Tokyo to Kyoto, but the app only shows ticket to Shin-Osaka :( Anyone knows how to fix this?
@melianatamsuli2114
Жыл бұрын
Just now i checked from the web version and there's kyoto right above shin-osaka in drop down menu, is the issue still persist on your side?
@KeelanShores
Жыл бұрын
Hello, Thank you for the video, it's very informative. I just wanted to ask, If I buy a ticket in advanced and I don't have a Suica card yet. Am I able add the ticket I bought to a suica card when I do get one?
@ONEGOODDREAM
Жыл бұрын
Thank you! 🙏 that's totally fine. you can link the ticket to an IC card later on. a Suica or even a Welcome Suica will do just fine.
@BeamPeet
Жыл бұрын
@@ONEGOODDREAM If you make a mistake in linking the wrong suica card can you change it at anytime?
@ONEGOODDREAM
Жыл бұрын
@@BeamPeet yes, you can change it anytime before you use it. very simple, just scanning the number in the back of the card.
@shoutproject
Жыл бұрын
Thank you for your info about buying tickets,but have a question about this service. Going to Japan next month, will be staying few days in Tokyo than Kyoto and back Tokyo(thinking about Osaka for a day trip from Kyoto) and in my case will be better to buy JRpass or smart ex? I can't download the app in my country, so only by website. If i do that will get qr code too ,do i have to print/screenshot from web to collect ticket from the vending machine or coming any code with numbers and letters that i have to tap out onto the vending machninei s that right? Thank you
@ONEGOODDREAM
Жыл бұрын
Thanks for watching! in your case, the JR pass can save you some money because it covers bullet trains, JR trains/buses and airport trains. (can't be used on subways). you can use the website version of smartex on your phone. it works the same way. when you get the ticket at the machine, you need to enter your login name and password of smartex account, then scan the qr code to print out the ticket.
@alvintjong8153
Жыл бұрын
Hi ONE GOOD DREAM ! Can you please make the video explaining the trip from Osaka To Mt Fuji or Kawaguchiko in fastest and easier way, thanks!....
@ONEGOODDREAM
Жыл бұрын
Hi, thank you so much for the idea!^^
@sh3rt4n87
Жыл бұрын
Could you make a video on the best method of getting a sim card or mobile wifi for tourists? Thank you very much
@ONEGOODDREAM
Жыл бұрын
Thank you so much for the idea! will try my best!^^
@shivshanker6567
8 ай бұрын
Very helpful🙏🏽 Arigato!
@ONEGOODDREAM
8 ай бұрын
Glad it was helpful! Thank you so much!🙏
@TheMabiNerd
Жыл бұрын
Damn, I misread the title as "How to buy SHINKANSEN online" now I'll never have a cool bullet train shipped right to my front door :' (
@sonnycook6485
11 ай бұрын
I do also tried from my PC but it still shown credit card authentication failed, I read some messages said needed 3D secure code , but I could not find any where to input my secure code! Thank you so much
@ONEGOODDREAM
11 ай бұрын
in that case the issue might be the compatibility of your card with the app, or might be the settings of your card. you may try calling your card company/bank to ask them to allow payment on the app. check out this Q&A: smart-ex.jp/en/faq/category/detail/?id=449
@sonnycook6485
11 ай бұрын
I have called the card centre in Hong Kong, they said that deal with order is okay, also my card is under good condition, with no any problems. The smartEX app under registration no any money transition as required. I never meet such problems before, anyway thanks a lot you given help to me
@bsd107
9 ай бұрын
None of my Credit Cards can authorize with the web site or app, so I can’t use this
@giuliasoro
Жыл бұрын
Hello! Thank you so much for this video, very helpful. But, without the app seems like I am only able to book a one way tiket. How can I book a return tiket? I can't get the App cause I am in the UK! Many thanks, Giulia.
@ONEGOODDREAM
Жыл бұрын
hi, thanks for watching! i think it's the same on the app that you have to book the return ticket separately, as a different ticket.
@giuliasoro
Жыл бұрын
@@ONEGOODDREAM thank for your answer, mmh if it is the same on the app then yes, I will have to book the return separately. I was thinking maybe I can save money booking a return but not possible! Thank you again for your video!
@ONEGOODDREAM
Жыл бұрын
@@giuliasoro thank you so much^^
@ceritaazkaa
3 ай бұрын
halo, if i buy ticket shinkansen from tokyo to osaka i have to print the ticket in tokyo station , if i want to back to tokyo and by ticket from osaka tokyo, can i print the ticket in tokyo too?
@ONEGOODDREAM
3 ай бұрын
yes you can print all the tickets in Tokyo.
@vmphunter
3 ай бұрын
Is it a similar process on the web page? I don't live in a country that has the app. Can I still link my Suica even if it's on the web?
@ONEGOODDREAM
3 ай бұрын
yes the process is similar on the web page and you can link you Suica on the web page too.
@vmphunter
3 ай бұрын
@@ONEGOODDREAM Thank you!! 😊
@ONEGOODDREAM
3 ай бұрын
@@vmphunter you're welcome^^
@anisad6040
10 ай бұрын
When using IC card to go through Shinkansen gate - where do we pick up "Seat Information" from the Shinkansen ticket gate?
@ONEGOODDREAM
10 ай бұрын
it's right at the shinkansen ticket gate. you scan the card on one end, and pick up the seat info on the other end of the ticket gate.
@martimuswong
Жыл бұрын
In your video, when you search it says discount and then you show the discount fares such as Hayatoku-21. However, when I search, I see no discounts :( Why? I am trying to find discount Kyoto to Tokyo on Nozomi, Hayatoku-Family Nozomi for next week. Please help, thank you.
@ONEGOODDREAM
Жыл бұрын
did you set number of tickets to 2 or more? according to their website, there's a limit to these discounts. so maybe discounts for next week are already sold out. if it's not shown, it means that discounts are not available for those slots.
@martimuswong
Жыл бұрын
@@ONEGOODDREAM thank you! I guess the discounts are no longer available. Your videos are very helpful, keep up the great work!
@ONEGOODDREAM
Жыл бұрын
@@martimuswong thank you so much too! have a great trip!^^
@JessleinF
Жыл бұрын
as far as I know the Hayatoku-Family Nozomi Tickets are only offered on the weekend too
@DCSWCCkingpin1
Жыл бұрын
Can we use the QR code to print the ticket at a station other than the one we're traveling from? I.e. go to any other shinkansen station and print the ticket a few days before the day of the ticket
@ONEGOODDREAM
Жыл бұрын
sure thing! after you scan your pickup QR code at the ticket machines, you will be asked to enter your password for your online account. after you logged in your account, you'll be able to select and print out all the tickets you booked online.
@michyeosseo
11 ай бұрын
just wanted to say that your video is incredibly helpful! however, I'll like to ask: if I'm traveling with a friend (total of 2 people), and bought 2 shinkansen tickets via the app, can I link two IC cards? will the app know it'll be 1 ticket for each IC card? or can I only link 1 card? or must I assign which ticket goes to which card? I'm so confused, so I'm trying to plan in advance. thank you to whoever who can provide an answer!
@ONEGOODDREAM
11 ай бұрын
hi, thank you so much for watching!🙏 on the app, each of the ticket can be linked to 1 IC card. if there are 2 of you, you need 2 tickets and 2 IC cards, then assign 1 ticket to 1 card separately. it's shown on the app very clearly under each of the ticket.
@michyeosseo
11 ай бұрын
@@ONEGOODDREAM I see, thank you so much for replying and making my planning easier!! I will attempt that in a few weeks' time. 😊
@fano1th
11 ай бұрын
Thanks for this! I wanted to know it too (before I bought the tickets and made a terrible mistake!)
@rovenwan9700
9 ай бұрын
@@ONEGOODDREAM Does this mean you can only starting linking IC cards after your tickets are issued? The option is not available for presale tickets right?
@ONEGOODDREAM
9 ай бұрын
@@rovenwan9700 correct. you can link after your tickets are issued.
@keiji6078
7 ай бұрын
Hi, I'm going to buy 2 tickets through the website and I would like to use the suica card. My account only accepts 1 IC number. How to include the second IC number?
@ONEGOODDREAM
7 ай бұрын
Hi, there's "My IC card list" under "My Account" menu where you can add up to 5 IC cards to your account.
@neraPH1996
6 ай бұрын
@@ONEGOODDREAM hello can you tell me where is the my account section can be found? im using the websitr through smartphone and can find it thank you much!
@ksbma
Жыл бұрын
thank you for this video! Would I be able to print out the ticket I bought from Smartex at Haneda Airport?
@ONEGOODDREAM
Жыл бұрын
Thank you so much!🙏 you'll need to take the Keikyu train to Shinagawa station and print out the ticket before getting on the shinkansen there. make sure you buy Shinawaga-Kyoto, instead of Tokyo-Kyoto.
@ksbma
Жыл бұрын
@@ONEGOODDREAM awesome. Would I be able to print it out at any ticketing machine in other locations like the Shibuya station?
@ONEGOODDREAM
Жыл бұрын
sure thing. they have shinkansen machines at most JR stations now.
@ksbma
Жыл бұрын
@@ONEGOODDREAMhello again. I had another question concerning the Ordinary reserved seating ticket via smartEX. What would happen I miss my scheduled time? Would I be able to go on to the next train, without paying extra, even though I missed my scheduled time?
@ONEGOODDREAM
Жыл бұрын
@@ksbma hi, I don't think that's possible though. you need to change/cancel the tickets before the departure time. it's best to check the details on their website.
@marcellowitzki4991
8 ай бұрын
Hi and thank you very much for this helpful video! I have two questions tho and hope you can help me. 1. We are from Germany, so i cant download the app in advance. we have to be in Japan for that, right? 2. Me and my wife will visit Japan in June and travel between cities with shinkansen. I want to use smart Ex App on my phone to buy tickets for the both of us. Both of us will have a IC Card. On the smart Ex Website i can only register one IC Card. Can i link the second IC Card to the second shinkansen ticket of the reservation after purchase? Thank you very much!
@ONEGOODDREAM
8 ай бұрын
Thank you so much for watching!🙏 1) did you try downloading it? yes you can download it in Japan. you can use its website to reserve tickets early. 2) you can add up to 5 ic cards in SmartEX. I have 3 cards in my account for my family, we use all time, no problem. in your Smartex account, go to the "My Account" menu, select "My IC card list" and add your cards there. then when you buy tickets, just select a registered ic card to link to a ticket. fyi, you can get an IC card on your phone too: kzitem.info/news/bejne/1Z6NqYaHonhpp4Y
@marcellowitzki4991
8 ай бұрын
@@ONEGOODDREAM thank you very much! ❤
@zaphod4245
8 ай бұрын
@@ONEGOODDREAM Don't think point 1 is correct. I think you can only download the app if your phone's app store is set to one of the countries it is available in. Your phone is on the Japanese app store, so can download the app, but a German iPhone will always be connected to the German app store, even when in Japan (I think this can be changed but not easily). So people from countries where the Smart-Ex app is not on their app store will have to collect the tickets in Japan, they cannot use the app. I'm from the UK and cannot download the app here either.
@LolaChu-e3e
Жыл бұрын
Hello…it looks like adding a child instead of an adult changes the discount selection. For example… only Kodama is available if I select a child fare in stead of an adult. Is the discount not available for child rate? Thanks!
@ONEGOODDREAM
Жыл бұрын
hi, thanks for watching! i think the Hayatoku 21 is not available for kids. if you're traveling with kids, you can choose the Hayatoku Family instead?
@LolaChu-e3e
Жыл бұрын
The family rate looks only available on the Kodama and not the Nozomi… is that right or maybe those are sold out?
@ONEGOODDREAM
Жыл бұрын
@@LolaChu-e3e they have the Hayatoku Family for both Nozomi & Kodama. maybe those are sold out..
@LolaChu-e3e
Жыл бұрын
@@ONEGOODDREAM Thanks - that is very helpful. Are there discounts between Shin Osaka and Kyoto or only regular fare? Thank you!
@ONEGOODDREAM
Жыл бұрын
@@LolaChu-e3e Osaka & Kyoto are so close you can just take a normal commuter train anytime..
@nelinjapan1951
Жыл бұрын
HELLO. iS THE QR CODE DIFFERENT FROM THE QR TICKET? WHERE CAN I SEE THE QR CODE TO HAVE MY TICKET PRINTOUT IN VENDING MACHINE?
@ad.li9934
Жыл бұрын
Hi, I would like to ask a question. Could you explain how to purchase shinkansen ticket using the Hayatoku Fares Service ? I could not find the Hayatoku fares in the app. Also, your video is so detail ! Thank you for the informations ^_^
@ONEGOODDREAM
Жыл бұрын
thank you! the example i showed in the video is buying the Hayatoku 21 fare. if you can't see it in the app, it means that it's not available for that day/train. so maybe check out the day at least 21 days away from now?..
@ad.li9934
Жыл бұрын
@@ONEGOODDREAM aahhh I see. Thank you for answering!! >
@VeereshchinttuNayak
4 ай бұрын
Hi I'm From India❤❤😊😊
@ElephantWhisperer222
Жыл бұрын
The app is rated 2 stars lol
@ONEGOODDREAM
Жыл бұрын
lol interesting! it's by far the best app ever in JP for me :))
@jonathansakura
Жыл бұрын
Greetings from korea 🇰🇷 💕 I had the Jr pass
@ivanlai4611
Жыл бұрын
Very helpful video, thank you for sharing!
@ONEGOODDREAM
Жыл бұрын
thank you so much! 🙏
@helent9349
Жыл бұрын
Thank you for your helpful video.
@ONEGOODDREAM
Жыл бұрын
thank you!
@gazsnets
Ай бұрын
Thank you,, very clear step by step. I do have a question,,,, we are a party of 4,, do you know,, if I buy the tickets thru the app, does it provide 4 QR codes? Thanks in advance
@ONEGOODDREAM
Ай бұрын
Thank you so much for watching!🙏 to print out the tickets at a machine, in our case, we got 1 QR code to print out all tickets for our family at the same time.
@etherdog
Жыл бұрын
Your videos are thoughtfully written and full of useful information! Thank you for your good work.
@ONEGOODDREAM
Жыл бұрын
So glad you think so! Thank you so much!
@qfan8852
Жыл бұрын
I'm confused at 10:39. Why did you put in the paper ticket AND also tap the phone (IC card)?
@ccpc7
Жыл бұрын
I had the same question and here's the response from @ONE GOOD DREAM... "hi, thank you so much for watching! so i took a commuter train to tokyo station and switched to shinkansen line there. scanning my phone at the gate was to pay for the commuter train (actually i had a suica card in the phone cover so i was actually scanning the suica card). so ticket was for getting on the shinkansen, phone was for getting off the commuter train."
@colinlim3380
8 ай бұрын
Hi, this is the most informative guide I have seen to date. Thank you so much. I have one question, 10:38 shows inserting the printed ticket followed by tapping the phone on entry. I thought only the printed ticket was required to enter the station?
@ONEGOODDREAM
8 ай бұрын
Hi, thank you so much for watching!🙏 you're right! you only need a ticket (printed or digital) to enter the shinkansen station. however, there are 2 types of gate, a direct gate and a transfer gate. if you enter through a direct gate, you just need the shinkansen ticket at the gate. I was entering the shinkansen station through a transfer gate (from a JR train to a shinkansen) so I need a shinkansen ticket and I also need to pay for the JR train that I was on (the phone tapping was to pay for the JR train). hope this answers your question.. it's confusing :)
@alessandroantonini8246
Жыл бұрын
Hello guys, perhaps you have some tips on how to use the Hakone + Fuji pass, like train/buses schedules and so on. Thank you!
@Cherryontop10
4 ай бұрын
Looks like the site doesn’t process international cards. I have tried every card and AMEX alone was successful when it came to registering for an account.. however none were successful when it came to purchasing the ticket. And I don’t need to tell my bank anything ahead of time. The site doesn’t seem to work well.
@ONEGOODDREAM
4 ай бұрын
they have system maintenance between 23:30 and 5:30 Japan time. so maybe try again avoiding that time??
@mims2582
5 ай бұрын
I read that certain times of day each day system shuts down something like Midnight to 5am Japan time so That’s why you cannot buy tickets
@aggedor2
Жыл бұрын
Is there a similar app for JR East Tohoku?
@ONEGOODDREAM
Жыл бұрын
you can use Ekinet website for Tohoku. they have the Ekinet app but it didn't let me log in :)
@tanyacornejo3116
Жыл бұрын
Ty for all your very informational videos! You are making our travel planning to Japan less stressful! Question: if you use the IC Card and buy tickets for your entire family (6), can we al go through the gate with the tickets on one IC card? Sorry if the question sounds silly.🙈
@ONEGOODDREAM
Жыл бұрын
thank you! if you use the ic card, you need 1 card per person. same for ticket, 1 ticket per person ^^
@mishunot
9 сағат бұрын
You mentioned that we can use the QR code to enter the gates given that these gates have QR codes, what if I put 4 passengers, can I pass my QR code to the. Or does everyone need to have QR code which means w3 have to print them one by one!
@thesuifan
Жыл бұрын
This is by far the most informative video I’m seen on the topic of Shinkansen ticket reservations and I’ve watch over a dozen in preparation for my upcoming trip. Thank you so much!
@ONEGOODDREAM
Жыл бұрын
Glad you enjoyed it! thank you so much for watching!^^
@whenyouwish7217
7 ай бұрын
Smart-Ex will not register my Mastercard or Visa. My bank said we do not use 3-D secure. They said we use verified by visa in USA, which they said is more secure. How do I purchase tickets?
@ONEGOODDREAM
7 ай бұрын
I guess you have to buy them after arriving in Japan..
@v.n.4276
7 ай бұрын
I have the same problem. Smart-Ex will take an AMEX card. I don't have one. You can also book your train tickets on a 3rd party site like Klook. They do charge a transaction fee. Klook seems to be the lowest I've found -- about 1000 yen.
@harimakenji7608
6 ай бұрын
I bought mine on klook. More convenient. Only cost an extra 1000 yen
@alexou1233
6 ай бұрын
I had the same thing so I ordered a no fee American Express card and it works
@weronikaniemczyk5233
6 ай бұрын
If I will buy shinkansen tickets online on klook website , must I pick up tickets in vending machine ? And what if I will miss the train ( which i booked for exact hour with reserved places and luggage ) ? Can I wait for next one ? Weronika
@jannyc8650
Жыл бұрын
Hello! I came across your videos and am finding them very informative- thank you! Quick question: @10:40, after you printed the ticket and inserted it, you also scanned your phone - why and what is this step? I assumed the ticket was already purchased, so no additional payment is required. Thanks.
@ONEGOODDREAM
Жыл бұрын
hi, thanks for watching! so i took a commuter train to tokyo station and switched to shinkansen line there. scanning my phone at the gate was to pay for the commuter train (actually i had a suica card in the phone cover so i was actually scanning the suica card). so ticket was for shinkansen, phone was for commuter train.
@jannyc8650
Жыл бұрын
@@ONEGOODDREAM Got it - thank you for clarifying!
@nof7864
8 ай бұрын
when you buy a ticket from Tokyo to Kyoto does it matter what station you get on in Tokyo?
@ONEGOODDREAM
8 ай бұрын
yes, you have to select a departure station in Tokyo (either Tokyo Station or Shinagawa Station for Tokaido shinkansen)
@HHlee-bp4vc
Жыл бұрын
Hi Yoko, may i know if the discount for the Hayatoku 21 applies for tickets booked at least 21days in advance or any number of days in advance up to 21 says? Thanks!
@HHlee-bp4vc
Жыл бұрын
To add on, if i book 10days in advance, do i still get the same % of discount?
@ONEGOODDREAM
Жыл бұрын
Hi, if you buy 1 ticket, you need to book at least 21 days before your departure day to get the discount for Hayatoko 21. If you buy more than 2 tickets, you can get the Family discount, which only needs 3 days advance booking.
@hoatruong2613
7 ай бұрын
Thanks s very much very clear explained
@ONEGOODDREAM
7 ай бұрын
Thank you so much!🙏
@amyslaughter395
8 ай бұрын
If coming into NRT airport, do I need JR ticket to get to hotel in Roppongi or can I just use the Welcome Suica card?
@anonymouslycute7801
Жыл бұрын
i dont like this app. it requires credit card information when i only want to check and compare prices.
@elpatron762
5 ай бұрын
Do you have any experience with booking tickets via klook?
@davidrona
24 күн бұрын
i heard you should get the jr pass and THEN add shinkansen for a discount for welcome suica or visitors - is this true? trying to save money on my shinkansen
@ONEGOODDREAM
24 күн бұрын
haven't heard of that! the jr pass is too pricey now after the 69% hike! if you try to save money, check out the Hokuriku Arch Pass. I explained about it here: kzitem.info/news/bejne/p3elz2GubXhlh5g it'll take more time from Tokyo-Osaka-Kyoto, but it's a lot cheaper! else, just buy a discount ticket for early birds on SmartEX. or even a normal shinkansen ticket is cheaper than the jr pass. of course if you have a plan to travel A LOT, the jr pass may be an option. also, check out the q&a about the Suica card here: kzitem.info/news/bejne/uKunr3ytrpefnpg
@ccpc7
Жыл бұрын
Hello, thank you so very much for this very informative and helpful video, and others such as the Japan BULLET TRAIN tips and Japan Rail Pass! Thank you! I have a question for you, please. At 10:38, you insert the Shinkansen paper ticket followed by scanning your IC card (?) on the reader. What does that 2nd step do? Thank you!
@ONEGOODDREAM
Жыл бұрын
hi, thank you so much for watching! so i took a commuter train to tokyo station and switched to shinkansen line there. scanning my phone at the gate was to pay for the commuter train (actually i had a suica card in the phone cover so i was actually scanning the suica card). so ticket was for getting on the shinkansen, phone was for getting off the commuter train.
@ccpc7
Жыл бұрын
@@ONEGOODDREAM Oh, I see! I got it now! Thank you so much!
@ccpc7
Жыл бұрын
@@ONEGOODDREAM Sorry, may I ask a couple of more questions, please. Say I have registered my SUICA card, then do I simply scan my SUICA card once to (1) pay for the commuter train, and (2) get on the Shinkansen? Another question... If my SUICA card is my Shinkansen ticket, how do I show my seat reservation without a paper ticket when the conductor asks to see it? Thank you so very much!
@ONEGOODDREAM
Жыл бұрын
thanks for helping out!^^ so when you register your suica card to a shinkansen ticket, you only scan once at the gate, and the card will do (1) and (2) altogether. according to the smartex website, there will be a "seat information" printed out at the other end of the gate. we didn't get any of that "seat info" in our case (and the reason i presume is that we use the app for Japanese). even if you don't have the seat info printed out for you at the gate, you know the seat info via the confirmation email. you can show the suica card and email to the conductor. but you won't be asked by the conductor unless you sit in the wrong seat.
@ccpc7
Жыл бұрын
@@ONEGOODDREAM I see! I got it now! Amazing system! :) Thank you so very much for taking the time to answer my questions! Really appreciate it! Looking forward to more videos from your channel! :)
@davemuir9423
Жыл бұрын
Hi. Really enjoy your videos which ate very informative. Am I able to link a Shinkansen ticket to a digital Suica card on my iPhone Wallet?
@ONEGOODDREAM
Жыл бұрын
Thank you! per instruction on suica website, it's possible to do so. but unfortunately i'm not so sure how it actually works since i don't use a digital suica..
@KhairulFromPortCities
Жыл бұрын
I bought a shinkansen ticket (combined to my suica card) via Smart Ex. Since its my first time, I get so worry if my IC card not working at the gate on that day... thanks for your video!
@ONEGOODDREAM
Жыл бұрын
thank you so much! if you already linked the ticket to the ic card, it'd be fine. don't worry!^^
@fishingphill
Жыл бұрын
You do great informative videos. Just one question. If I buy tickets for my family all on my app. What is the process of getting their tickets linked to their IC card on their phone? Is it a simple process? Thanks again 👍🇦🇺
@ONEGOODDREAM
Жыл бұрын
thanks for watching! i showed the process of adding an ic card at 11:22 in the video. you can add up to 5 IC cards to the app, and you can name each card to easily assign a card to a ticket by name. when you open the tickets you bought, there's a option to link it with an ic card and you can choose an ic card from the list of cards that you registered. i should have included that process in my vid :D
@fishingphill
Жыл бұрын
Thank you, thank you, thank you. All the best on your KZitem channel 👍🇦🇺
@fishingphill
Жыл бұрын
Actually, from a foreigners perspective a video on just doing that process would be very popular 👍
@ONEGOODDREAM
Жыл бұрын
@@fishingphill thank you for sharing! btw, i just put a photo in a post in Community about that (since i can't up photo here)
@ONEGOODDREAM
Жыл бұрын
thank you so much too!
@JulyLili894
Жыл бұрын
Hi, thank you for making this video, can i ask a question? Can i get the ticket 3 days before the boarding? Bought one from Kyoto to tokyo
@ONEGOODDREAM
Жыл бұрын
thank you so much! yes, you can get the ticket anytime after you buy it.
@monicapetras8227
7 ай бұрын
Hello again, How do you use the QR code as a ticket I have a QR code for a pick up code only does this mean my family will have to print out tickets at the machine?
@ONEGOODDREAM
7 ай бұрын
Hi, no I didn't use the QR code as a ticket. I used it as a pick up code. you will need to use it to pick up the tickets at a machine.
@dearmyshrimp
Жыл бұрын
thank you so much for this video, i have just bought my first tickets through this website.
@ONEGOODDREAM
Жыл бұрын
Glad to hear that! Thank you!^^
@nonadeguzman8555
Жыл бұрын
Thank you for the detailed and valuable information. I’m learning a lot from your videos. I hope to visit Japan someday.😊
@ONEGOODDREAM
Жыл бұрын
thank you so much^^
@thesweetcandy12
Жыл бұрын
Hello! I was wondering if it is possible to book a ticket to Osaka? I don't see it on the list and we don't need the JR pass, we are only doing a round trip from Tokyo to Osaka
@ONEGOODDREAM
Жыл бұрын
hi, sure you can, the shinkansen station for Osaka is Shin-Osaka. it should be right next to Kyoto station.
@upondlite
5 ай бұрын
why did you scan your ic card after you put the ticket in? shouldn't the ticket alone let you pass the gate?
@ONEGOODDREAM
5 ай бұрын
if you enter through a direct gate, you just need the shinkansen ticket at the gate. I was entering the shinkansen station through a transfer gate (from a JR train to a shinkansen) so I need a shinkansen ticket and I also need to pay for the JR train that I was on (the phone tapping was to pay for the JR train). hope this answers your question.
@snpro21
5 ай бұрын
@@ONEGOODDREAM that is soooo confusing
@tanggu9510
5 ай бұрын
@@snpro21 I think what she did was Enter Shinkansen and Exited the JR line at the same time.
@elpatron762
5 ай бұрын
Do you have any experience booking tickets via klook?
@emilyhislop4878
Жыл бұрын
Thank you for such an easy video to follow! I had one question... I am going to book tickets using smart-ex for next month, and I have already made an account that is linked to my Suica card (I am returning to japan after visiting in 2018). I am going to make a reservation for myself and one other on my account/Suica card. So when we approach the gate do we scan once and both go through? Or scan twice? I hope that makes sense. :) Thank you!
@ONEGOODDREAM
Жыл бұрын
hi, thank you so much for watching 🙏 so glad it was helpful :) so your case, your friend will need to have a separate Suica card and link it with the ticket you buy. you can multiple cards to the app and link each of the card with one ticket. One person needs 1 card. you can't share 1 card to go through the gate. only scan once for one person at the gate. hope this answers your question :)
@tonytjangdra2094
Жыл бұрын
@@ONEGOODDREAM Great job on the video. LOVE IT!!!! Just to be clear; If I book 1 trip for 4 people (seat A, B, C, D), then I can link each seat to different IC card? All these activities can be done via SmartEx app? Tapping IC card is very appealing to me and for sure convenience to me without worrying which card/paper ticket I need to print.
@ONEGOODDREAM
Жыл бұрын
@@tonytjangdra2094 hi, you're right. you can buy 4 tickets in one time, and then connect each seat to 1 IC card. and all of these can be done within SmartEx app. then you tap the IC card at the gate to get on the bullet train.
@tonytjangdra2094
Жыл бұрын
@@ONEGOODDREAM Thank you so much. Arigato!!!
@emilyhislop4878
Жыл бұрын
Thanks so much for replying! Does that mean I can buy the two tickets before I go with the one linked IC card. Then when we arrive in Japan and get the second IC card sorted, we can then link it to the SmartEX ticket?
@philliphwang709
Жыл бұрын
Can I buy a Shinkansen ticket from Shinjuku station to Kyoto station using this APP? Thanks.
@ONEGOODDREAM
Жыл бұрын
hi, Shinjuku station does not have a shinkansen line. so if you want to go to Kyoto from Tokyo, you can depart from either Tokyo station or Shinagawa station. and you can buy that ticket from this app. so you will need to take a normal commuter train to get to either of those 2 stations.
@fionali6418
Жыл бұрын
Hi! Thank you for the video! just wanted to ask how do you book a round trip on the app for same day? :)
@ONEGOODDREAM
Жыл бұрын
Thanks! for round trip, you'll have to book them separately.
@machado5765
Жыл бұрын
Fantastic video. Only one doubt what is the difference between Reserved seats inside and outside cabin?
@ONEGOODDREAM
Жыл бұрын
Thank you so much!🙏 I'm not sure what you mean by inside and outside cabin??
@sachinmehta3017
5 ай бұрын
Hello, for the 28 days advance ticket, i see that buying the tickets individually is working out cheaper than buying as a family. But as you mentioned, reservation for advance tickets open up later, so do i risk all of us not going on the same train if i buy them individually?
@ONEGOODDREAM
5 ай бұрын
Hi, the risk that all of you not going on the same train is really low, or even no such risk. because you reserve so long in advance, plus you can choose the train you want. the "worst case" scenario is that you don't get the most discounted tickets.
@cinnabom
Жыл бұрын
I used SmartEX app instead of the JR pass because of your video. It was very simple and easy to use. Our trip went well. Thank you so much!
@ONEGOODDREAM
Жыл бұрын
glad it was of some help! thank you so much! 🙏
@spydude38
Жыл бұрын
Excellent video with detailed and easy to follow instructions. Thank you!
@ONEGOODDREAM
Жыл бұрын
Glad you enjoyed it! Thank you!^^
@l.walter2344
Жыл бұрын
I`ll be traveling to Japan by the end of the month and your videos are crazy helpful. Thank you for creating such valuable content!
@ONEGOODDREAM
Жыл бұрын
Happy to hear that! Thank you so much!🙏
@wandersavvy
Жыл бұрын
SO good to know. Can't wait to go back to Japan!
@ONEGOODDREAM
Жыл бұрын
thanks!
@shizaya3
11 ай бұрын
Hi I hear some people who buy tickets on the machine get 2 separate tickets to put through the gate. Will we only get one if we buy it on the app?
@ONEGOODDREAM
11 ай бұрын
Hi, the ticket is the same format regardless of where you buy it, and it's only 1 ticket (1 piece of paper). the ticket can be a Total ticket, which combines basic fare and express/bullet train fare. or, it can be just express/bullet train fare ticket. sometimes you see people getting 2 pieces of paper coming out of the ticket vending machine, one of those is actually the receipt. if you buy on the app, you will get 1 ticket (1 Total ticket).
@prrylin1
Ай бұрын
Such a well-made video with very clear instructions. Can't thank you enough ;)
@ONEGOODDREAM
Ай бұрын
Glad you enjoyed it! Thank you so much!🙏
@c7ronaldo0o
11 ай бұрын
I booked a ticket through the smartex app from Tokyo to Shin Osaka, I want to know is Tokyo station the starting station or is there another starting station in Tokyo?
@ONEGOODDREAM
11 ай бұрын
to go to Shin Osaka, you can go to either Tokyo Station or Shinagawa Station in Tokyo, which ever is closer to where you stay at in Tokyo.
@Slanara
8 ай бұрын
Thank you but not working in uk...How can I buy a ticket ondine?
@ONEGOODDREAM
7 ай бұрын
you can try buying through their website, instead of the app.
@Slanara
7 ай бұрын
@@ONEGOODDREAM hi, super thank you. I just did it
@ONEGOODDREAM
7 ай бұрын
@@Slanara glad to hear! thanks so much for sharing^^ you can try linking your shinkansen ticket to an IC card for ticketless travel. it's really cool and smooth too^^
@helent9349
Жыл бұрын
I have now downloaded the smartex app and have gone through a trial ticket purchase. Easy. I just have one question. I plan on buying my Shinkansen ticket in the US before I leave for Japan. I don't have an IC card but plan on buying one when I arrive in Osaka. When I then enter my IC card number jnto my Smartex account, will my purchased ticket be automatically linked to the IC card? Cheers.
@ONEGOODDREAM
Жыл бұрын
hi, after you register your ic card to the app you need to link it to the ticket. it's only 2 taps away! but it's not automatically linked cuz you register the ic card after you buy the ticket. you can see the linking status clear on your e-ticket as well as receiving confirmation email.
@ONEGOODDREAM
Жыл бұрын
fyi, i just put a photo about this linking in the Community tab.
@caue1612
Жыл бұрын
Your video was great and very informative, thank you! Could you help me with a doubt, please? with the increase in the value of the JRPass maybe I will buy the tickets separately, in this case can I pay for the tickets through this app with Suica or just with a credit card?
@ONEGOODDREAM
Жыл бұрын
thank you so much for watching! the payment through this app is only by credit card. after you buy the ticket, you can link it to a Suica card like we did. the price increase of the jr pass is really... out of words! i hope they won't raise the price of the shinkansen! but the new terms of the pricey jr pass are not clear yet. let's see how they go :)
@caue1612
Жыл бұрын
@@ONEGOODDREAM thank you!
@morgan_sanguedolce
Жыл бұрын
This video is so informative!! I sent to all my travel friends for the info since we won't be purchasing the JR ticket after the price goes up. I downloaded the app and tested purchasing a seat Tokyo->Osaka for 1 adult with an inside cabin oversized baggage area 1 month in advance. All went well up until I selected the train time and car (non-smoking), no matter which car I selected, the next page "Select a Seat" only showed the option "No Preference" rather than the seat map in your video. Can you advise why I might not be able to select a seat? I want to be able to select the seat on the side where I will be able to see Mt. Fuiji~ Thank you!
@ONEGOODDREAM
Жыл бұрын
Thank you so much for watching!🙏 I'm not so sure what went wrong. have you tried the web version?? to see if the same issue happens..
@xRenxoo
Жыл бұрын
I just bought mine through the app and encountered this too but the difference is that on the window along with the "No Preference" line, there was a "Seats can be separated" option, we unchecked that box which should have meant that we wanted seats that were together and proceeded to payment. After purchasing our tickets (we chose reserved seats with baggage inside cabin for 2), we were notified that seats and train will be finalized by 2pm. We got the e-mail later at 2pm with the seating arrangement already set for our ride which meant we were not able to choose. But because we bought 2 seats with baggage + unchecked "seats can be separated", we were lucky to have been assigned two seats side by side, facing the Fuji mountain for our upcoming trip. I confirmed our seating through the JR railway page. I tested it out again shortly after getting the confirmation email, booking for the same day a month later and the "View Seat Map" tab was available for all the trains but the cheaper discounted tickets were all sold out or unavailable (cannot click it). Plus side is that there were more options like the first class green cars and more train options. So it could be that we're booking our tickets early OR because we booked it midnight (as soon as they released that day's ticket bookings) that we could not choose the seats. As they've said, usually there isn't a need to book shinkansen tickets so early as there are many running and you will often be able to book much closer to your travel date. But I loved planning and preparing so I went ahead and bought them early anyway haha. Perhaps if you're looking to secure your tickets early, booking in pairs seem to have helped me seeing as some car's seatings are 3-2 and the 2 seaters are on the side facing mount Fuji for ordinary cars/cars with 3-2 seatings when travelling to Kyoto/Osaka. Since you're travelling to Osaka, you'd want the sides with 2 seats. tldr; You likely cannot choose your seats if you book too early (like as soon as it's released kind of early e.g. buying on 1st Oct for 1st Nov) or MAYBE buying it during midnight (not sure). If you want to choose seats, wait a little after its been released maybe or try booking it during the day, may risk cheaper options being bought out much earlier. This may change in the future but currently this seems to be the case. Hope this helps!
@Xplorer_K
5 ай бұрын
You are a life saver. Thank you for this clip. 🤗
@ONEGOODDREAM
5 ай бұрын
Thank you so much for watching!🙏
@peterl9517
Жыл бұрын
Hi, as always thank you for another excellent and informative video. If I reserve seats and didn't make it due to flight delays or other unforeseen events, will my ticket be charged?
@ONEGOODDREAM
Жыл бұрын
hi, thanks for watching! in that case, you can change to a later train or cancel your ticket. if you don't do anything your ticket will be charged (actually it's already charged when your reservation is confirmed).
@julianashin
Жыл бұрын
Is there any charges on changing the train? And how soon before the scheduled time can we change. E.g. the Nozomi train leaves every 10 mins. Your videos are so well made. Information is so clear and useful. Thank you so much. It makes life much easier and the trip to Japan so much more enjoyable. 🙏🏻
@vicsagi
Жыл бұрын
Hi! I’m trying to buy 3 Shinkansen tickets for the route Mishima-Kyoto for late March but I don’t see the discount fares (Hayatoku 21 or Family). Am I doing something wrong?
@EresTremulent
Жыл бұрын
Got the same problem. I assume it's sold out already?
@vicsagi
Жыл бұрын
@@EresTremulent I think that the discount is only available on a few routes, like Tokyo-Kyoto, Tokyo-Nagoya, etc. I have selected the route Tokyo-Kyoto on the same day of the Mishima-Kyoto and there is a discount…
@sitinuridolla164
Жыл бұрын
hi so basically the apps did’nt sell like 7days pass?
@ONEGOODDREAM
Жыл бұрын
hi, yes, this app does not sell any passes.
@malvineamaro151
Жыл бұрын
Hello. Is the process the same if you only have access to the web version? Would you need to print the QR code so that you can scan it in the machine to get the actual ticket?
@ONEGOODDREAM
Жыл бұрын
hi, yes, the process is the same and you can print out the QR code so that you can scan it in the machine to get the actual ticket
@malvineamaro151
Жыл бұрын
@@ONEGOODDREAM thank you very much for your response. Really appreciate it.
@TasneemManee-mx2jm
Жыл бұрын
Hi, I’m going to take bullet train from Nagano back to Tokyo how can I buy online ticket if it’s not included in this app?
@ONEGOODDREAM
Жыл бұрын
hi, for Nagano, you can buy online using the website of JR East called Ekinet: www.eki-net.com/en/jreast-train-reservation/top/Index
@TasneemManee-mx2jm
Жыл бұрын
@@ONEGOODDREAM Wow this is helpful! Thanks again
@TasneemManee-mx2jm
Жыл бұрын
I have one more question, since we pay the ticket by credit card then why we need to touch with IC card again? I saw in the 1st way you show how to use the ticket..
@ONEGOODDREAM
Жыл бұрын
oh, in the 1st way, i was using the ticket for the shinkansen, and the ic card was to pay for the commuter train i used to get to that shinkansen station. so i paid for 2 tickets differently, twice at the gate. but if i link the shinkansen ticket to my ic card, like in the 3rd, i only touched the ic card once at the gate to pay for both tickets altogether.
@littledrummerboy9080
Жыл бұрын
@@ONEGOODDREAM Hi, great video. Just one question, I bought the Shinkansen ticket using cash at JR Office and the staff told me it is free to travel from my station (Ueno) to Tokyo Station to catch the Shinkansen to Kyoto Station. So bit confused why still need to pay for the commuter train ride using Suica Card.
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