We've uploaded a new installation video for you. It's clearer and more detailed. Click here to check out ➡ kzitem.info/news/bejne/0Itmq4N9bHd1Zpg
@Evilerspartan
Жыл бұрын
Everything works well and blows air but no cold air in any setting. Am i supposed to loosen those allen key screws like in the video at 6:20?
@chronicjohn1978
Жыл бұрын
Yes, it releases the refrigerant into the system
@Milo30066
5 ай бұрын
Be sure to vacuum the line as shown!!!
@OrlandopeJayWay
4 ай бұрын
@Milo30066 when I vacuum the line my gauge reads around the 100 mark and starts going down. Is that ok?
@mykec187
Жыл бұрын
To vacuum out the line is it just the standard 5/16 Inch Female Coupler to 1/4 Inch Male Flare to be able to hook up the vacuum?
@costway
Жыл бұрын
We consulted the technical personnel and the approximate situation is as follows: 7/16 "-20UNF, 1/2" -20UNF.
@eosme
Жыл бұрын
anyway to hide the hose behind the indoor unit? like can you cut the hole behind the indoor unit mount and route it through and still be flush to the wall and the hose hidden from plain sight?
@costway
Жыл бұрын
Dear, you can try to cover the hole with an indoor unit. The hose that comes with the product is designed to be bent at 90 degrees, so you can adjust the installation according to your needs.
@jamesnoord6295
3 ай бұрын
that is what I am doing, they showed the line being bent 180 degrees, I'm just going straight out the back.
@andrewjun9869
6 ай бұрын
For the US, can the 12k BTU 208V-230V-60HZ be used on a residential building with a 2-pole 15A breaker? Nominal rating is 115V+115V = 240V, but most people know it as 120V+120V = 240V. Will this still operate? Or do you need to purchase the 115V-60HZ model for the US?
@dalauder
5 ай бұрын
I really want to know that bit. Right now I'm probably going to get two 12k BTU 115V units.
@actitud
Ай бұрын
Did you have gas coming out of the inside unit while pulling the caps?
@costway
Ай бұрын
Hello, if you encounter any problems, you can contact our customer service at service@costway.com, thank you.
@GaryHarmel
3 ай бұрын
This wiring front the non fuse box to the unit is that the 2nd cable and what are the 3 screws on the left so we don't need a wip cable
@costway
3 ай бұрын
We recommend checking out our new installation video for detailed guidance: kzitem.info/news/bejne/0Itmq4N9bHd1Zpg
@KcS-v4f
Жыл бұрын
I have to install on an inside wall and I’m going to have to run my line set up and through the attic. Will condensate line still drain if it’s run upward about a foot? I didn’t know if there was a pump inside the unit that pushes it out. I’m also going to have to buy a longer line set of 25ft. Will it still have enough refrigerant? I have looked around and I can’t find r32 anywhere if I do need it
@costway
Жыл бұрын
The drainage pipe is a separate water pipe that is discharged outdoors and is not the same pipe as the connecting pipe. If the length of the pipe exceeds 5 meters, add 30 grams of liquid for every additional meter. If you can't buy r32, buy r410.
@KcS-v4f
Жыл бұрын
@@costway Yes but I’m still going to have to run the drain line through the attic too. Will the drain line still drain if it is run upwards
@David-fg7ko
11 ай бұрын
No it will not drain
@dalauder
5 ай бұрын
@@KcS-v4f It will fill up until the water can head downwards. So if the drain goes down at the end, it will drain. But you might have issues with standing water/algae build up.
@Skywalkah
2 ай бұрын
Keep getting a E5 error. Not sure why. I noticed that it came with 2 different power cords and a communication cord. 1 for inside and outside unit, but not sure what that second power cord is for. I purchased a 208 volt 9000 btu costway. I need help troubleshooting
@costway
2 ай бұрын
Please forward your question or concern as well as the order number to our customer support at service@costway.com. After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
@reneerazo9625
3 ай бұрын
I bought the same mini Split but I'm a little confused with the proper torque what torque did you give it?
@jamesnoord6295
3 ай бұрын
can the compressor sit outside on a slab, or does it have to be mounted same height as the indoor unit on L brackets? the installation instructions were a bit "vague"
@alexfunk2047
11 ай бұрын
Can anyone supply a link to the installation manual? I am particularly interested in finding out the mounting bolt hole patterns.
@David-fg7ko
11 ай бұрын
I called Costway. Emailed it
@carlosv4312
3 ай бұрын
Installed this unit and works great, but cant figure out how to remove inside unit face cover to clean coils. Im getting black grit from the outside water line which means water is mixing with the dust in there. This unit doesn't have bottom screws like in the other brands videos show.
@costway
3 ай бұрын
The inside unit face can be opened directly. We've never encountered grit in the drain pipe before, so we'll need to confirm the situation with our technical team first.
@carlosv4312
2 ай бұрын
@@costway I'm trying to take the whole cover off similar to other brands to expose the fan and entirely of coils to clean and flush drain pan in the off season or does the "self clean" take care of coil cleaning at least. Still want to flush drain pan to prevent a blockage
@jamesnoord6295
3 ай бұрын
can the compressor sit outside on a slab, or does it have to be mounted same height as the indoor unit on L brackets?
@carlwellman3623
3 ай бұрын
Mine is on a slab outside.
@jamesnoord6295
3 ай бұрын
@@carlwellman3623 thanks Carl!
@yiannibgood20
4 ай бұрын
Does this come with the refrigerant already in the outside unit?
@danthegreat7590
4 ай бұрын
yep I've installed this exact unit myself it comes with refrigerant in the outside part which you release with Alan screws on the outside units plugins but make sure to have a vacuum pump to install they don't tell you that oddly as for a concrete platform 4 flat no hole concrete blocks worked good for me
@donjohn924
Жыл бұрын
Isn't it supposed to be a precharged DIY system? If so why need to vacuum the lines? Aren't you removing all the prefilled/charged refrigerant? Where do you get R32 here in the US?
@costway
Жыл бұрын
Vacuuming is done after connection, and the refrigerant is pre filled. Even if there is a leak later, it is not easy to buy R32 locally, so you can add some R410 to it.
@BigDapper
Жыл бұрын
@@costwayno.
@jseanperry
3 ай бұрын
You have to vacuum the line system before firing it up because when you take the caps off of the lines they are subsequently exposed and can become compromised by dirt or dust or moisture, all of which are detrimental to the operation of the unit.
@backtothe80s4ever
5 ай бұрын
I'm not an AC guy. When the vacuum pump is hooked up in the video, the screw/bolt on the side is all the way in. How does the vacuum work with it screwed all the way in? Is this the correct way to do this? At the end it shows both screws/bolts being turned all the way out.
@josepina180
5 ай бұрын
My guess is he is checking for no leaks on the Air handler only an the copper line high pressure an return ?
@tigrantiraturyan3295
4 ай бұрын
Yes he sucks air out just in case before releasing refrigerant into system
@DanielHershey-dt8lk
5 ай бұрын
You should probably let all these Diy guys know you will need a vacuum pump and proper tools to install this unit and any other unit out there that doesn't come pre sealed system any open lines any space that air sits in in the freon lines has to be vacuumed out before properly works
@gilandre71
4 ай бұрын
Oui exactement. C'est comme si on veut faire paraître l'installation tellement facile qu'on n'explique pas cette étape importante et dont la plupart des gens ne possède pas cette pompe à air (vacuum) ce qui complique davantage l'installation de cet appareil. Alors pas aussi simple que la publicité raconte.
@Wind4air
Жыл бұрын
Including the diameter size of the outdoor unit's leg bolts/concrete anchors would have been nice. Not in the User Manuel either
@batman979
3 ай бұрын
Agreed, I'm having these same thoughts now. I bought some 1/4" x 1 3/4" Tapcon concrete screw anchors. But I'm not sure that diameter is big enough. What did you end up using?
@pavangiduthuri4617
Жыл бұрын
who makes Della and costway AC units. I do not see the webpage for Della. I need to reachout to them about an error that I see on my unit
@costway
Жыл бұрын
Sorry, do you mean by there is something wrong with costway's AC unit? If so feel free to contact us via: Service@costway.com
@Excuse_The_Hebrew
3 ай бұрын
This thing don’t plug into a socket?
@costway
3 ай бұрын
This isn't designed to plug into a socket. It connects directly to the breaker box.
@ivanmatala
4 ай бұрын
Why does he vaccuum only on one line? Why not the other line?
@busch46
4 ай бұрын
Because it’s one system. Running a vacuum pump there, evacuates the whole system.
@Chels1990j
Жыл бұрын
so the outdoor unit plugs into what? 220v?
@costway
Жыл бұрын
Yes.
@spiderman0863
Жыл бұрын
@@costwayThat’s correct.
@veteraninmississippi580
5 ай бұрын
Assuming you purchased the 208-230v system, yes. For US installs this requires a disconnect outside near the unit. Main reason for this is for servicing of the unit.
@77Patriot
5 ай бұрын
so no part for the actual wiring for power? awesome
@tigrantiraturyan3295
4 ай бұрын
Just get a 12 gauge extension cord cut the end you need and use wire nuts to connect to the 3 cords on the outside unit you have. And plug it into an outlet
@jseanperry
3 ай бұрын
Black on the far left, then white, skip the 3rd one and your ground on the far right.
@kirkbeverley4768
Жыл бұрын
Where does that dang signal cable go??
@charger1369
Жыл бұрын
Same
@veteraninmississippi580
5 ай бұрын
Communication cable runs from the indoor unit along the refrigerant lines to the control board connection at the outside unit.
@BionMorning
4 ай бұрын
Having problem with remote on how to program on auto
@meghanjames5777
6 ай бұрын
Can I run my power to the Indoor unit? How?
@robertocruz4506
5 ай бұрын
Were you able to get this figured out? Have same question
@amytsai2177
5 ай бұрын
What kind of vacuum pump is needed for this unit?
@gbaum8272
2 ай бұрын
You can borrow one from O'Reilly auto parts for 150 bucks for 48 hours. Refunded when you return it.
@MB-ec1cb
Жыл бұрын
Why you need to vacuum the lines after connection , not every one is gonna have a pump ,does it come with system?
@costway
Жыл бұрын
Hello! Vacuum pumping is because it is pre charged with refrigerant.
@gilandre71
4 ай бұрын
@@costway Et alors & Pourquoi la pompe, c'est là la vraie question. Faudrait-il faire le vide dans les tuyaux avant que le gaz soit introduit. Pourquoi êtes-vous aussi vague sur cette question et que ce n'est pas mieux expliqué dans votre vidéo ? Serait-ce que cela nuirait à vos arguments de vente ?
@abdooechikh8662
2 ай бұрын
Thank you very much ❤
@kevinnguyen9974
Жыл бұрын
missing the part where other end of 3 wires cable one goes to inverter and where the other end goes? Please help
@costway
Жыл бұрын
Confirming, will get back to you asap.
@costway
Жыл бұрын
Sorry, since the schematic diagram cannot be uploaded in the comment area, if you have purchased this product, please kindly check the manual from page 20 to page 22. If you still got any further questions, please contact via Service@costway.com. Thank u for your support.
@gilandre71
4 ай бұрын
@@costway Mauvaise réponse; si on veut l'information avant d'acheter cet appareil ? Avant d'acheter il faut savoir dans quoi on s'embarque car cet appareil est dispendieux.
@gilandre71
4 ай бұрын
@@theoriginalscottmalkinson6161 OK mais croyez-vous vraiment que c'est pour cette raison d'économie que Costway n'explique pas clairement pourquoi et surtout comment on doit faire le vide du système avant de le remplir ? Cela demande de l'équipement spécial et rend plus compliqué l'installation, isnt'it ?
@chefkarimassaf268
Жыл бұрын
I just bought the AC, followed the instructions, wired everything and it won't start. Have you guys ever met with this problem before and what is the solution?
@costway
Жыл бұрын
Hello. Can you check the compressor work? Then measure whether there is electricity in the terminal board of the lower and outer machine.
@dappadan01
Жыл бұрын
Same
@chefkarimassaf268
Жыл бұрын
Problem solved. I brought a buddy of mine to help. He checked all of the wiring and found everything good, after that he checked the breaker on the electric panel and found that the 240 breaker was only giving me 110 so we went to the main breaker and found that the breaker from the meter was bad. I replaced it and it's working fine now.
@spudlover96
Жыл бұрын
@@chefkarimassaf268hi I’m currently installing mine. Can you tell me if I need two hot wires and no neutral from the breaker? It’s 240v so I would believe so but just want to make sure
@MB-ec1cb
Жыл бұрын
@@spudlover96 A 220 v circuit has 3 wires, two hot usually red & black and a white neutral and a copper bare wire as ground.
@craigmarkham6766
3 ай бұрын
I feel bad for the person having to response to some of these questions. 😂
@jonlevesquemusic
6 ай бұрын
Mine has no heat
@medardolazo3154
Жыл бұрын
Cuanto voltage es
@jonathanrubio5837
Жыл бұрын
220
@SplitProgram
5 ай бұрын
Awesome no power needed runs off air!
@jawharris
4 ай бұрын
There were two sets of black wires, I think one of those sets goes to the disconnect, it has 3 wires, he installed it on the outside unit first.
@michaeltaylor3745
7 ай бұрын
After about 10 seconds of that annoying music I had to go!😵💫
@marstedt
5 ай бұрын
I don't think the music is helping.
@gilandre71
4 ай бұрын
La musique est là pour nous endormir et montrer comment c'est facile à installer. Il aurait été préférable d'ajouter des textes explicatifs, ce qui en plus ne nécessitent pas des droits d'auteur et qui serait beaucoup plus utile pour les clients et même pour les amateurs de musique.
@FaustinoSrRios
4 ай бұрын
Getting a code 3
@FaustinoSrRios
4 ай бұрын
Getting a code 3
@costway
2 ай бұрын
Reason: The system liquid level is less than 30%, resulting in non cooling and a lack of liquid protection report Fault Explanation: Inspection path: whether the external valve components are open → whether the evaporator, condenser, and connecting pipes are damaged or cracked → whether the ambient temperature sensor and coil temperature sensor are both damaged Tools required for testing Hexagon, multimeter, pressure gauge Frequently problematic components: Stop valve, evaporator, condenser, connecting pipe. Detection steps and key points: 1. Check the shut-off valve and turn it counterclockwise with a hexagon to see if the valve is not open or not open enough 2. Check whether the connecting pipes of the evaporator and condenser are damaged or cracked, with a focus on checking whether there is refrigerant leakage at the welding parts and the joints of the connecting pipes. 3. Measure the ambient temperature sensor and coil temperature sensor with a multimeter at ambient temperature to see if their resistance values are abnormal at the same time.
@brett9860
3 ай бұрын
You purchased an A2L refrigerant mini split system. Which replaced 410a refrigerant. 410a is not flammable however A2L refrigerant is Flammable. All in the name of Global warning. Be careful what you wish for, now you have an explosive gas running in your appliance.
@costway
3 ай бұрын
1) Everything is flammable, including 410A. 2) Although classified as mildly flammable, A2L is hard to ignite and needs a higher concentration to become flammable. 3) The term "explosive gas" is misleading. Learn the difference between class 1 and class 2L ➡ kzitem.infoPCDe4gRr6eM?si=Re8cIbBaTY-j29Ol
@ACandWasherfan127
3 ай бұрын
this ac is AUX
@YoureaPOG
3 ай бұрын
That is an A2L refrigerant system. You need non-arch rated tools. I’ve watched several videos just to check on the performance of these units and the R-32 refrigerant. This is not really a DIY kit, if you want DIY go with Mr. Cool. I can get this done because I’m a technician and I have all of the specialty tools that altogether cost more than the whole system. If you decide to DIY buy an A2L approved vacuum, manifold with hoses, flaring tool, a core tool remover for a faster vacuum. These require a dedicated circuit so if you know electrical is self explanatory. As far as all of these dog water installs I’ve seen, avoid that sloppy slack on the line set, cut it down to length and cut off the factory flares. Factory flares are what causes most initial leaks in these new systems. PRACTICE YOUR FLARES! Got it down now? Good, proceed to flare and apply a liberal amount of nylog on your flare. Positive pressure test with nitrogen for 20 minutes, once no leaks are verified you can release the nitrogen. Proceed with a vacuum of at least 500 µm. From there release your charge and you’re good to go. Folks these things might be cheap and you’re probably here because you got what you thought was n outrageous quote but what most residential HVAC guys do is a lot more complicated than you think. If your system breaks immediately it’s not the manufacturer, IT IS YOU!
@searchandfind753
Жыл бұрын
I regret buying this brand. The manual and this video doesn’t show all the steps that is really needed to install the mini split. If this is supposed to be a DIY then all the steps should be in there including the vacuum e electrical part as well.( I’m not sure if other brands has the same issue)
@Infamous187
Жыл бұрын
Same issue with costeay brand
@costway
Жыл бұрын
We really appreciate your valuable comments, and we will improve it in the future video production process. If you encounter any problems during installation, feel free to contact customer service: service@costway.com. Sorry to bring you an unpleasant shopping experience and thank you for supporting costway.
@Philadelphia19147
Жыл бұрын
Mine is working great. Great value
@chapothakid5080
5 ай бұрын
@@costwayhow much do u really care? If so send electrician to install propers wiring for power
@marvanbee
5 ай бұрын
Zero dimensions in the instructions or online for the bracket system (specificallyfor the inner unit, but dimensions are missing in tonnesof places throughout). Impossible to know for sure where to install back-framing unless the unit is already on site, which for me, is not the case. EVERYTHING needing to be installed needs this info!! Please update all your documents and post this info somewhere so contractors can find it easily. It's ridiculous that it can't be found.
@SOPM
4 ай бұрын
Notice when it came to the wiring part at the end. They hurried up and cut the screen. Then at the end, when plug 🔌 instructions were needed into an outlet. With the TWO wire cord in which they give you when you purchased this unit. Notice they showed you nothing 🤷🏼♂️in the video about that. These companies are crooks. ( this particular unit is not made for United States. It is sold at Home Depot. But it’s for use overseas.
@Chris_M1127
Жыл бұрын
I installed one today and I’m getting an E5 error code? Anyone know what that means?
@costway
Жыл бұрын
Hello! Firstly, check if the internal and external models match, then check if the wiring is correct, and finally check if the internal and external controllers are faulty.
@ivanvalencia8957
Жыл бұрын
Did you resolve the E5 issue?
@tommyduong2225
Жыл бұрын
I had same issue, fixed it by removing my Neutral wire from the S. Guess all it want was ground wire +_+
@gilandre71
4 ай бұрын
@@costway Et bien je trouve que vous dites n'importe quoi. Comment voulez-vous qu'un simple client puisse vérifier le contrôleur interne et externe de l'appareil ? Cela demande les équipements et les connaissances d'un technicien spécialisé dans ce domaine. Vous êtes ridicule et incompétent pour donner de l'information pertinente sur ce forum. Je n'achèterai jamais de vos produits et je conseille aux gens de faire pareil.
@gilandre71
4 ай бұрын
@@theoriginalscottmalkinson6161 À cause de moi ? Je devrais demander une commission sur les ventes de Costway. Si tout les étapes d'installation sont clairs pour vous, surtout la partie qu'on doit faire le vide du système, vous devriez nous faire un vidéo à ce sujet, ce serait grandement apprécié. En passant, je suis francophone mais pas Français tout comme vous êtes anglophone et probablement pas Anglais; il y a eu aussi autrefois des colonies françaises, et oui.
@Excuse_The_Hebrew
3 ай бұрын
This thing don’t plug into a socket?
@costway
2 ай бұрын
This isn't designed to plug into a socket. It connects directly to the breaker box.
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