I tried for about 3 hours today to complete the setup of a new Wiser 3 system. The connection is first made to the HUB component as you show in video. But when returning to my WiFi connection for internet service to phone it all goes pearshaped. I updated HUB firmware to 4.22.4 but no solution. After each failed attempt I noticed that the device SSID name "Wiser88_xxxxxC" changes to a different SSID - the number 88 to something 77, 66, 55 for example. This looks wrong to me. Why does the SSID change after every "failed to connect"? Where do I get help or do I have to return the complete system?
@draytonhome
5 ай бұрын
Sorry you are having problems, chat with our customer services who will be able to check if the system has been set up properly - 0333 6000 622.
@barrygreen9918
5 ай бұрын
@@draytonhome I followed your advice but with no success. Luckily I bought from City Plumbing and I received a full refund within 3 days.
@RedwolfDogrocket
5 ай бұрын
I can answer this. You need to contact customer service and they will allocate you a new I.D. I got this and the p.o.s had been fitted to someone else's house and put back in the box
@emmacrabbe7440
8 ай бұрын
I installed my drayton wiser conventional kit 2, with smart thermostats in all rooms (5 in total, including the bathroom) on the 3/12/2023. I have several problems 1. I have set different room temperatures as required and at different start and end times. 2. All heating kicks in and starts warming up all rooms as soon as the earliest time set kicks in even though they have different start and finish times. I work shifts, so I don't need my room heated as and when is not in use. 3. When I chose to boost 1 room as needed, all other rooms heating kicks in even though they have different start times and temperature times. 4. Even if I reduce the temperatures to between 10 and 12 degrees to stop rooms from warming up as they're not required, they heat and warm up anyway. These problems do not help with the idea of the drayton smart heating efficiency of the heating system ideas. Eg. I needed to boost only my bedroom at night after work, but the whole heating system kicked in while other people were sleeping, which is not required. These problems have rather caused my bills to increase instead of decreasing for efficiency and cost. Please, I would appreciate it if you could help rectify all these inefficiency problems. Now, I can't boost a single room without all other heating kicking.
@draytonhome
8 ай бұрын
I'm sorry to hear your experiencing issues with the system. We have a dedicated customer service team for Wiser that will be able to do some remote diagnostics to make sure the system is set up correctly. Give them a call on 0333 6000 622.
@alanproctor9316
8 ай бұрын
If i installed a Wiser kit 1 and then decided to add another room stat later on, do i need to upgrade the hub for a different zone?
@draytonhome
8 ай бұрын
You can add up to 16 room thermostats on your kit one but if you want individual room control you will need to use them with Wiser Radiator Thermostats to control your heating in each room. You will only need to change your hub type if you were making wiring / plumbing changes to your system.
@linasrakauskaseuexport8264
2 ай бұрын
An absolutely useless system. Installed throughout the entire house 2 years ago, 6 radiators, extra thermostat controler, and signal extenders. This system is very inaccurate in result you have too cold or too hot house, resulting in a waste of money on extra heating costs in addition to the system itself. It's worth mentioning that it was installed by a certified plumber. The batteries run out very quickly; you'll need to replace them 3-4 times a year. The app is glitchy all the time. I deeply regret purchasing it; it's a waste of money and time. Now I have a completely useless system that I HAVE TO REMOVE and RETURN BACK TO THE OLD FASHIONED THERMOSTAT. I'VE LOST THOUSANDS OF POUNDS.
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