When working with groups, conflict is inevitable. Even though we may experience uncomfortable emotions in the lead up to potential confrontation, conflict is necessary for team development, innovation and success. In this video, I share practical tips to manage conflict between team members.
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⌚️Timestamps:
0:00 Why conflict is difficult
0:37 Fear of conflict as a dysfunction
0:59 Tip 1 - Not all conflict is bad
2:09 Tip 2 - Common causes of conflict in teams
4:44 Tip 3 - Your Role as a Leader
6:13 Tip 4 - Understand the underlying sources of the conflict
6:57 Tip 5 - Bring the parties together
7:59 Important ground rules
9:00 Define a solution
10:18 Manage emotions
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