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Welcome to episode 24 of the Why Didn’t You Test That? Podcast. In this episode, Rich Jordan and Huw Price are joined by Marcel Mersie, Technical Lead and Executive Advisor to the Dutch Tax Administration. Together, they discuss why effective communication, collaboration, documentation, and modelling are crucial for managing IT technical debt and knowledge transfer.
Marcel Mersie highlights a key challenge the Dutch Tax Administration and other large organisations are facing when key employees retire; the loss and leakage of system and operations knowledge.
To mitigate this loss, Rich explains how modelling and documentation can effectively capture and transfer critical knowledge before it’s lost. Additionally, effective communication and collaboration between teams is also crucial for seamless knowledge sharing, and addressing challenges systematically.
Marcel continues to describe the challenges he's seen in government organisations, implementing AI and modernising technology can be particularly difficult due to the complexity of legacy systems. Refactoring and addressing technical debt are therefore important strategies to maintain efficiency and prevent future problems.
The team conclude the conversation by highlighting how adopting a systematic approach and fostering an environment of open communication and collaboration, organisations can better manage knowledge transfer and technological advancement. This ensures that critical knowledge is retained, efficiency is maintained, and future challenges are proactively addressed.
The Curiosity Software Podcast, hosted by Rich Jordan, Huw Price and the Curiosity team! Together with guests, they share their insight and expertise in driving software design and development in test. Learn how you can improve your journey to quality software delivery, by considering how much do you really understand about your systems, and when things inevitably go wrong, why didn’t you test that?
Time Stamps:
03:49 The Challenge of Knowledge Leakage
06:22 The Role of Modelling and Documentation
09:16 Importance of Communication and Collaboration
12:26 Capturing Data and Understanding Systems
18:48 Challenges in Addressing Knowledge Leakage
19:51 Overcoming the Fear of Making Large Decisions
23:02 Navigating the Technical Depth and Complexity of Legacy Systems
25:20 Addressing the Lack of Resources and Skilled Personnel
29:05 Breaking Through Resistance to Change
30:02 Improving Communication and Collaboration Between Teams
34:22 The Importance of Refactoring and Paying Off Technical Debt
37:33 Using Technology to Improve Efficiency and Testing
40:48 The Role of Visionary Leaders in Driving Change
Негізгі бет How to Manage IT Technical Debt with Marcel Mersie | Why Didn't You Test That? #24
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