This video explains how to recover your psn account if your psn account has been hacked, if you've forgot your psn account password, forgotten the date of birth linked to your psn account sign-in ID or if your psn account has been compromised.
Reset your PSN password
Go to the Account Management sign-in page and select Trouble Signing in? Reset your password and enter your sign-in ID (email address).
Account Management
You'll be sent an email containing a secure link. The verification email can take a few minutes to arrive. If you don't receive it within 24 hours, please click here for more help. Follow the secure link, fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.
Didn't receive a password reset email?
The email may be in your spam folder. Check your email inbox by making sure to search for "PlayStation" in all mailboxes, including any spam or junk folders. Your email address may have been misspelt. Repeat the password reset steps and make sure the email address shown on the "Forgot Your Password?" page is the email address you use to sign in to your account. Do you have a child account? Only the family manager can reset the password for your account.
There may be an issue with Account Management. Sometimes network issues can delay password change emails. Please check the network status page.
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