How do you say I don't know when you don't know an answer without looking incompetent? This skill can make or break a presentation or meeting.
Yes, however, you'd better give some good follow up content if you want to maintain credibility.
How to handle questions when you don't know the answer right then:
1. "I don't know but here's what I do know . . ."
2. "I don't know but I'll find out and follow up with you"
3. "I don't know but let me refer you to somebody who does now"
I would like to credit Allen Weiner with this tip, especially the "I don't know but here's what I do know" aspect of it. This particular tip is not in his book but I highly recommend his "So Smart But . . ." book. It is a fun read and a valuable resource for any professional. Here's a link to his book:
www.amazon.com/...
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What are some other ways you've heard people handle a situation like this well? Post your comments, question, etc. below.
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