They dont show on the app. I have the essential indoor camera 2nd generation. It is not on the list in the app. I already sent you an email on what to do to make it work.
@drako197344
6 ай бұрын
Hello I bought a essential indoor camera 2nd generation, but they are no working, in the app doesnt appear the option to connect to 2nd generation
@ArloSmartHome
6 ай бұрын
Hi -Thank you for reaching out to us. We need to update your app's user interface to the latest version for you to onboard our Essentials 2 devices. Please go to "add device" -> Select the Pro 5s camera -> When you get to the QR code step, cancel the add device (since you don't own it). That process should migrate your app to the newest interface if our latest user interface is already available in your country. For further assistance, you can access and view your available support options (phone, email and/or chat) via the Support Center within the Arlo Secure app. For full instructions on accessing the Support Center, please see: kb.arlo.com/000062461 ^AM
@drako197344
6 ай бұрын
@@ArloSmartHome hello the app in cameras pro series dont show the 5s only until 4
@ArloSmartHome
6 ай бұрын
Thank you for getting back to us. Please send us an e-mail at askarlo@arlo.com by including screenshots of your posts, your case number (if there is any), the email address associated with your Arlo account, your phone number, and your country so that our team can follow up with you. We appreciate your understanding. ^AM
@drako197344
4 ай бұрын
@@ArloSmartHome i still having problem to set up the cameras please i need help thank you
@ArloSmartHome
4 ай бұрын
Hi - Please send us an e-mail at askarlo@arlo.com by including screenshots of your posts, your case number (if there is any), the email address associated with your Arlo account, your phone number, and your country so that our team can follow up with you. We appreciate your understanding. ^AM
@griffithandy2950
10 ай бұрын
There’s a reason these are half off for Black Friday. Two cameras unable to connect
@94ranger92
10 ай бұрын
I’m having the same issue
@ArloSmartHome
10 ай бұрын
Hi Griffith, we want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this post, your camera model, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding. ^MM
@ArloSmartHome
10 ай бұрын
Hi 94ranger92, we want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this post, your camera model, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding. ^MM
@ArloSmartHome
10 ай бұрын
Hi - We just want to follow up on your issue. We had an outage yesterday related to your issue and upon further checking, this has been resolved already. For more information and updates, see here: status.arlo.com/ Thank you for your patience. ^AM
@elbrujofx
10 ай бұрын
my app doesn't show 2nd generation camera as well
@WYSzeto-py8xe
9 ай бұрын
My Arlo App doesn't have the option of the Essential Indoor Camera (2nd Generation). The sync button is on the top rather than on the bottom. There was no beep sound when I showed the QR code in front of the camera during the installation. How to fix it?
@ArloSmartHome
9 ай бұрын
Hi - Thank you for reaching out to us. We apologize for the inconvenience that this may have caused you. Please try re-installing your Arlo app and see if that will fix your issue. If not, you may contact our support via our Support Center within the app. For full instructions on accessing the Support Center, please see: kb.arlo.com/000062461 ^AM
@bryanjoshuaavila3828
Күн бұрын
We all agree that there is not that option we don't find that model in the app
@user-vx5yf9rv8z
9 ай бұрын
Can not connect 2nd Generation essential indoor camera. The Arlo Secure Home Security has not been updated. Very weak on the part of Arlo.
@ArloSmartHome
9 ай бұрын
Hi Patrick - We want to follow up with you on the status of the reports. Our team has worked to resolve those issues, and you should now be able to proceed with onboarding and live-streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process. If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly. We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused. Thank you ^CW
@maik5105
4 ай бұрын
How do you adjust the angle of the camera? Mine point out straight which is ridiculous. Seriously regretting "upgrading" to the new essentials. The old pro mount options are far superior
@danieldennis6313
9 ай бұрын
There is no option to pair the camera with a Smart/Base Station (Hub), contradictory to what they have on their website. Neither the camera nor the Hub gives users the option to pair or sync with each other and if it's meant to auto sync/pair while on the same network, it just doesn't work. So whenever your network goes down, you lose all ability to have recordings locally. I sense this was willfully done by Arlo. Time to return these stupid cameras to the store while I have the opportunity.
@ArloSmartHome
9 ай бұрын
Hi Daniel, thank you for reaching out! Base Station/SmartHub support will not be available for Arlo Video Doorbell 2nd Generation and Arlo Essential 2nd Generation camera models at launch. We expect Base Station/SmartHub support to be made available in a future firmware release. We will announce once support for these features is available. You may also refer to this link to our Arlo Community for any updates: community.arlo.com/t5/Arlo-Video-Doorbell-2nd-Gen/Introducing-Arlo-Video-Doorbell-2nd-Generation/m-p/1928916 For future reference, the best way to access the Arlo Support Center is to navigate to Settings > Support within the Arlo app for your available Support options. ^MM
@pablogrijalba7267
6 ай бұрын
The VMC 3060 (Arlo Essential Indoor 2 GEN) doesnt appear in the app menu to pair. The version app is 4.12 (7365), i unistalled it and installed it again but didnt work.
@ArloSmartHome
6 ай бұрын
Hi - Thank you for your feedback. Please send us an e-mail at askarlo@arlo.com by including screenshots of your posts, your case number (if there is any), the email address associated with your Arlo account, your phone number, and your country so that our team can follow up with you. We appreciate your understanding. Thank you ^CW
@pablogrijalba7267
6 ай бұрын
@@ArloSmartHome Hello, i already did it, im waiting for an answer.
@manueljcmatos
3 күн бұрын
@@ArloSmartHome They could answer here a solution. I'm with the same problem. Was this sorted?
@chama84
8 ай бұрын
Can connect to 2nd generation, there is symple not that option on the app, Arlo support wants me to change them for the pro4.
@ArloSmartHome
8 ай бұрын
Hi - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concern, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^MM
@Superjavierarturo
10 ай бұрын
They don't work. Can't connect in the app. I'll have to return them, I think that's why they were on sale because they weren't good.
@ArloSmartHome
10 ай бұрын
Hi Javier, thank you for reaching out. We recommend visiting the link provided to help you install your Arlo camera: kb.arlo.com/000063196/ If you need further assistance, the best way to get support for your Arlo app/device is through the Support Center by navigating to Settings > Support within the Arlo Secure app. For detailed information, please see kb.arlo.com/000062610. ^MM
@hlgonza2264
10 ай бұрын
The ARLO walmart black Friday cameras, don’t connect to the app… the QR Code doesn’t work… it’s a Nightmare to connect
@ArloSmartHome
10 ай бұрын
Hi Hugo - Thank you for reaching out to us. We apologize for the inconvenience that this may have caused you. We're currently investigating reports from some users experiencing issues onboarding and streaming new devices. For more information and updates, see here: status.arlo.com/ ^AM
@ArloSmartHome
10 ай бұрын
Hi Hugo - We want to follow up with you on the status of the reports. Our team has worked to resolve those issues, and you should now be able to proceed with onboarding and live-streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process. If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly. We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused. Thank you ^CW
@dw-squared
10 ай бұрын
Walmart Black Friday specials that just showed up this morning. All 4 had 85% or greater charge on them which was nice. However, it took me 30 minutes to connect and update each one of them and I'm 4 for 4 on not being able to see any live video feeds. I know it's not a router problem because they all connected after I deleted and reinstalled them in the android app. All other wireless and wired devices are working in the house and these 4 Arlos are sitting 2.5 feet from the router, connected, and refusing to give a live feed. My first and last time at buying Arlo.
@ArloSmartHome
10 ай бұрын
Hi David - Thank you for reaching out to us. We apologize for the inconvenience that this may have caused you. We're currently investigating reports from some users experiencing issues onboarding and streaming new devices. For more information and updates, see here: status.arlo.com/ Thank you ^CW
@dw-squared
10 ай бұрын
@@ArloSmartHome Not really that much of an inconvenience. Walmart is 3 miles down the road. I just got back from returning them.
@ArloSmartHome
10 ай бұрын
Hi David - We want to follow up with you on the status of the reports. Our team has worked to resolve those issues, and you should now be able to proceed with onboarding and live-streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process. If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly. We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused. Thank you ^CW
@dw-squared
10 ай бұрын
@@ArloSmartHome Too late. I returned them to Walmart yesterday and ordered a different brand from Amazon even though they were a bit pricier. What had attracted me was that the Arlo cameras were battery powered and I wouldn't have to run POE cabling. I installed the POE cabling this morning and the other cameras will be here sometime between 2p and 5p according to Amazon. It'll probably be closer to 4p to 7p. Thanks for trying.
@ArloSmartHome
10 ай бұрын
Hi David - Thank you for the update. We respect and understand your decision regarding this matter. We apologize again for the inconvenience that this may have caused you. ^AM
@obelisk9999
9 ай бұрын
I couldn't connect to my base station smart hub.. what the hell
@ArloSmartHome
8 ай бұрын
Hi, thank you for reaching out and we're sorry to hear about the poor experience. If your Arlo base station and cameras are offline, we recommend trying the troubleshooting steps detailed here: kb.arlo.com/996 & kb.arlo.com/1133448. For future reference, the best way to access the Arlo Support Center is to navigate to Settings > Support within the Arlo app for your available Support options. ^MM
@obelisk9999
8 ай бұрын
@@ArloSmartHome no it's not offline. But these gen2 cameras are not compatible with any smart hub or base station. This really is not fair
@ArloSmartHome
8 ай бұрын
Hi, thanks for your reply. We want to work with you to address the concern you shared. Please reach out to through the Support Center by navigating to Settings > Support within the Arlo Secure app. For detailed information, please see kb.arlo.com/000062610. ^MM
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