With the launch of TheraFace by Therabody, learn how to maximize your Hot & Cold Rings. Visit Therabody.com to learn more about this revolutionary new product.
yeah I just got mine too and was all excited to use. it worked on the 1 and 2 setting and then when I tried to get colder it at level three it felt warm and then the base felt HOT/ really hot like it was going to start a fire....... I think mine is broken? seems like maybe a glitch or maybe wasn't designed well. sucks cause this function would be awesome
@danielletdinh
2 жыл бұрын
My cold ring got hot after a few minutes. Is there a way to troubleshoot this?
@MC-143
2 жыл бұрын
Mine did the same thing. At one point, it even stopped working altogether 😩
@fairytale143
2 жыл бұрын
Mine too.. mostly the base, but to the point that my ring wasn’t getting as cold. I turned it off. Any response from therabody??
@mholme5
Жыл бұрын
Mines literally doing the same thing. I set at power level 3 and it MAY last 2 minutes at best. Base of ring gets hot, eventually making the ring hot as well…. Within my 30 days and seriously considering returning. Cold therapy was main reason for purchasing the Theraface Pro…. 😢
@Therabody
Жыл бұрын
Hi Danielle, it is normal for the base of the ring attachment to warm up but the tip should remain cold. If you are still experiencing issues, please connect with our support team through this link: www.therabody.com/us/en-us/support/support.html
@minhanh0604
10 ай бұрын
Same here. Seems like it’s a huge disappointment for something costs $100 and over.
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