Zoom Phone Power Pack is a new add-on for Zoom Phone that currently provides two new features:
● Enhanced call queue analytics for real-time and historical insights
● A desktop user experience that streamlines call handling with an expanded contacts window for users with a steady
call volume
Zoom Phone now provides CQ real-time analytics and historical reporting dashboards for CQ administrators and members.
CQ real-time analytics dashboard provides critical details like service level, average call handling times, call volume counts, average/longest wait time, completed/abandoned/missed call counts, and more with the ability to drill down further into specific sites and call queues.
CQ historical reports provide values and trendlines on service levels, call handling and wait times, call volume, queue statistics, and more.
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