Update: Anne from Tikiland Trading Co. did respond and advised they are sending me a new mug (hopefully faster than the first) and to send the cracked one back. She added that they thought they threw out all of the bad patch jobs and that this one must have slipped through. Links 👇🏼 Chico the Chimpanzee: amzn.to/3rVJlPr Tiki Face torches: amzn.to/31c77eQ 12 pack of original tiki torches: amzn.to/2PSsShQ Moai/Easter Island tiki planter (better color than mine): amzn.to/3dcdbe0 Tiki Face planter: amzn.to/3e0Bqem Other Tiki, gardening and greenhouse items I use: www.amazon.com/shop/tiki71 🍹 We have a recommended product page on Amazon & it’s filled with the things we use and like & it’s a convenient way to check out what you see on our channel & it adds ABSOLUTELY no cost to your purchase: www.amazon.com/shop/tiki71 If you click through and buy something, we receive a small a very small commission (as little as 1%) that costs you NOTHING extra, but it helps us with the costs of delivering content, so Mahalo (thank you)! 🤟🏼 🌴 🥃 🍷 🍸 🌴 Subscribe: kzitem.info 🌺Join our Facebook Page: facebook.com/thetiki71 🥥Instagram: Instagram.com/TheTiki71 🗿 Twitter: twitter.com/thetiki71 🦜 Email: tiki71@yahoo.com 📭 Send me letters, pics, and stuff (I might open it on camera and give you a shoutout}: Tiki71 c/o Jungle Jerry 205 Wilburn Heights Central City, AR 72941 🌴 Tiki Gardener Bumper Stickers! Show your love for tropical plants AND tiki at the same time. Just $5.00 in the lower 48 states, $6.00 everywhere else with SHIPPING INCLUDED. Go to www.paypal.com/paypalme/tiki71 and be sure to include your address at checkout. I’m using a direct link to PayPal, in order to keep costs down and I’d rather pay for shipping it to you than some corporation to host a website that does the exact same thing as the PayPal link. 😉🤙🏽 👎🏼 I DO NOT buy, nor recommend plant SEEDS on Amazon, only live plants & cuttings from sellers well rated. I've had too many bogus experiences. 👍🏼 I absolutely DO recommend Amazon on live plants that you can’t get locally. Several of our multi-year tropicals have come from good suppliers on Amazon (like (Logee’s, American Plant Exchange, Cold Hardy Farms, Costa Farms, Old Oaks Nursery, Hirts, etc.) and arrived alive and well. 🌴 🍷 Okule Maluna! 🥂 🌴 Time Stamp: 0:00 I got my Mug! 0:32 Other Mugs to Come 0:59 Unboxing 1:47 Extra Goodies 2:45 Damaged Box 3:57 First crack 5:35 Bad crack 6:26 Checking for Leaks 6:45 Leaking! 7:12 Messaged TIkiland 8:33 Tikiland Response 10:14 Upcoming Mug Review & Thanks
@vintagegal7376
3 жыл бұрын
And are they making you pay out of pocket to ship back? Scammers for sure
@beachcombertikitony
3 жыл бұрын
@@vintagegal7376 nope, we pay for shipping. We’re just trying to make cool mugs at a better price than my previous mugs that were double this price bc they were made in home workshops. This mug and all my mugs the last 4 years or so were pre orders that took 9 months usually to finish. Ceramics are slow and Covid shut downs make it slower. Hope that makes sense.
@harrisonhightower84
3 жыл бұрын
@@beachcombertikitony So it’s true that these mugs are cheaper but they are also cheaper. I think the people complaining would much rather have your older mugs for twice the money that were made by reputable makers.
@beachcombertikitony
3 жыл бұрын
@@harrisonhightower84 I have those made in CA mugs also. Negative reviews seem to be amplified on the internet but in reality we have far fewer percentage wise exchanges with these mugs than my made in small workshop mugs. So in reality, more people are getting a cool mug for much less. I also have more mugs coming soon from small workshops but if you know ceramics, they’re labor intensive and can only make a small amount of them. I’m just trying to do my best, feed my family and make a living. Just 3 years ago I was cleaning pools and a teacher prior, and you gotta get creative to make a living as an artist these days if you really wanna support a family. Do you have any of my small batch mugs of mine Harrison? Just curious. Hope that answers why I just don’t have small run mugs made.
@freewaybaby
3 жыл бұрын
Replacement or not, that is inexcusable!
@Tiki71
3 жыл бұрын
Poor QC, for sure.
@beachcombertikitony
3 жыл бұрын
Unfortunately a few we put in the wrong location after quality checking them so a few accidentally went out. Honest mistake.
@santivaca
3 жыл бұрын
@@beachcombertikitony 7 months, man
@beachcombertikitony
3 жыл бұрын
@@santivaca yeah! Definitely a long time. It was a presale of 6 months estimated arrival though... that was on the listing. Every time one person got Covid at the ceramics studio, the whole place was shut down for a week. I do understand 7 months is crazy long wait. We shipped good replacements out! Just trying out best. Ceramics are already a slow process even before a pandemic that slowed every aspect from getting glaze ingredients to the color boxes etc. totally understand though, waiting so long isn’t for most and I am truly sorry.
@gilbatzri
3 жыл бұрын
I have seen mugs from this company (based on artist) selling for less than I would expect on the secondary market. That indicated they may not be selling product that justifies the cost to me. I have dealt with Munktiki Imports and Tikifarm as well as various small run mugs from Tiki Diablo, Ventiki, and Eekum Bookum and others and have never seen quality control issues like this, particularly on small run "Artist Crafted" mugs which is what an $80 mug counts as. If this was a $20 tikifarm mug and something were a bit janky, ok, $20 isn't going to make me that mad, but these mugs are often over $100 direct, and the idea they are using inferior manufacturing and presenting it as high quality art level pieces is frankly pretty offensive, as someone who has been involved in the community for over a decade. I was seriously thinking about getting this when they presold it, and I did the research I mentioned above, and I thought there might be something shifty going on, and this review is a confirmation of that unfortunate fact. @Tiki71 I would cancel all of my orders with them over this. They are probably paying almost nothing for these mugs, and upcharging them like they are hand-made artisan ceramics. Won't be doing business with them.
@chrisbarretto5898
3 жыл бұрын
Hey fellow tiki aficionado! Just found your channel from a post in a Tiki mug FB group. I’m just starting to get into mugs outside of the ones from trader sams and grogs grotto. Your unfiltered reviews are incredibly helpful to those who are unaware of quality, shipping speed, and accuracy to pictures. Thanks a lot and looking forward to future content! (Sorry about this mug)
@Tiki71
3 жыл бұрын
Thanks Chris. I really appreciate that.
@doctorpepper1801
3 жыл бұрын
This is not how the mug buying experience should be. Absolutely upsetting and puts a bad taste in my mouth. I’m cancelling all my orders from them today and steering clear of future work from them.
@Tiki71
3 жыл бұрын
And I hate that. Having custom vendors for tiki is a great thing. I love the concepts and intent. I just wish they could fix their process and the reality of what we're getting. Or maybe hold of on non stop advertising on FB for mugs that won't ship for a year and when they do, make double sure it's all good?
@glxie63
3 жыл бұрын
@@Tiki71 Agree, their advertising is top notch. Mugs should match. I'm also waiting on the Bombardier mug. Hope they get their sh#& together.
@beachcombertikitony
3 жыл бұрын
Hey sorry about that. Just so you know, we had about 20 bad ones slip through but hundreds of good ones ended up with happy people. Unfortunately it seems the bad experiences get amplified. I’m sorry you felt this way. We try our best and the pre sale on this scale was new but we will always make it right! And to be honest, we had far less percentage wise go out as mess ups than when I was making all the mugs in our garage. Mistakes happen unfortunately. Thanks for giving us a shot.
@gilbatzri
3 жыл бұрын
@@beachcombertikitony Wait Tony, You were manufacturing yourself, and making the mugs and you shipped bad mugs? I find that hard to believe. As mentioned elsewhere, I have bought a bunch of ltd edition mugs, and watched Ventiki's series on creating them on here, and a hand produced mug is touched so many times in its creation process I find it hard to believe that a defect would be shipped.
@aaroneaton583
2 жыл бұрын
nice design too bad it had cracks in a leak and paint that didn't match but cool design
@mtbjekyll1
3 жыл бұрын
Why would they want the defective mug back? All mug companies usually let you trash it yourself, let them pay for shipping.
@Tiki71
3 жыл бұрын
If they send me a paid label, I dont mind mailing it back. I know Lost Temple Traders and Josh O'Neil didn't require it once.
@Lexy-O
3 жыл бұрын
They must be sending repaired ones out as new.
@gilbatzri
3 жыл бұрын
@@Lexy-O EXACTLY
@Alisa8903
3 жыл бұрын
I have canceled all my orders with them as several of their mugs have had issues as well. They were very kind and refunded my credit card
@Tiki71
3 жыл бұрын
That stinks. They come up with great concepts too. They need to balance the concepts with production realities though.
@gilbatzri
3 жыл бұрын
@@Tiki71 They need to spend the money to get proper product manufactured. Tikifarm and Munktiki have been doing this for a long time and they manage to make beautiful ceramics for 20ish dollars for imported open series mug. Have a look at the octopus mug from Munktiki, I have several, it's quality manufactured, and nicely designed.
@fxeditor1138
3 жыл бұрын
That sucks! I was extremely excited for you at the beginning of the video and shared your disappointment as the vid progressed and you started seeing all the issues. I hope they send you a perfect looking replacement and that they don't make you return the defective mug. Thanks for doing all your vids. They're terrific!
@Tiki71
3 жыл бұрын
Thanks Michael. I'm definitely naming my bar the "Leaky Tiki" now. 🤣
@kamaesmith56
2 жыл бұрын
I bought the same Cannibal of Doom mug, I did wait an extra few months till it arrived Bought from TLT.... Mine seems to be in perfect shape also the color of mine looks like nice shiny Gold, I really love the mug! Sorry yours got pretty messed up, I would have been so disappointed... Hope you get it straightened out TLT seem to be decent folks I'm sure you already have a new one by now! 😎🤙💯
@brianneperez4091
3 жыл бұрын
Sounds like I got a better deal than some as my mug isn’t cracked. It is shiny-ish, though I wish it was as shiny as the Tiki Tony stamp on the bottom. My worry is that the gold glaze does not totally coat the inside of the mug. Feeling the uncoated half it is rough like it hasn’t been sealed. I would definitely not trust the safety of the mug to drink out of. Real bummer after such a long wait. I’ll be able to display it and it is a great sculpt but no drinking out of this guy.
@Tiki71
3 жыл бұрын
There's a gent in one of the Facebook tiki groups that is going to send one for testing to see if it's safe. That's a BIG issue for safety. If its rough, I would think mould could easily set up in it too. Not good.
@DarlaKendrick
3 жыл бұрын
I just did a thorough check on mine, noticed two small cracks on the bottom, but it doesn't leak. Also my gold glaze is the shiny shiny gold, consistent throughout. So sorry yours isn't usable, but glad to see that TLT is sending you a new one.
@Tiki71
3 жыл бұрын
Glad yours is good! I hope I haven't started a new 7 month wait. 🤣
@beachcombertikitony
3 жыл бұрын
So sorry you got one of the bad ones that slipped through. An honest mistake. It was a disappointing year with all the Covid shut downs, we had to stop production a number of times early on when anyone got sick. This was a pre order that was supposed to be 6 month wait but because of all the Covid related stops in production, there were delays. Then the factory tried “fixing” some of them. 🤦🏻♂️💥. I’ve seen others say they had to wait x amount of time for the mug... I’m curious, did you know it was presale for a mug going into production? I’m wondering if that wasn’t clear? I should know... I hardly read a full description myself. Sorry again about the bad mug, unfortunately mistakes happen. Even when it was just me and my wife making mugs in our garage, I’d send out a mug with a crack or glaze flaw on accident.
@Tiki71
3 жыл бұрын
Thanks for the reply Tony. When I ordered, the status said it would be shipping in November. I had been seeing FB ads for it for months, so I figured that timeline was accurate. As far as mistakes, yeah. You can hardly control what's happening at a factory in China. I surely get that. But the painting over cracks with non matching paint was a pretty glaring QC issue with them. Again, thanks for the response. I'm looking forward to the replacement and really do appreciate your designs. I just wish the factory wouldn't screw up your vison. LOL
@beachcombertikitony
3 жыл бұрын
@@Tiki71oh yeah, status updates on delivery are on the mug listing on our website. Funny enough, we did quality check each mug but it looks like a few got moved or accidentally put in the wrong location for good vs bad, so, unfortunately yours was one of I think of 20 now that went out that weren’t supposed to. Thanks for understanding. It’s been a heck of a year to start up a mug operation even though I’ve been doing small batch mugs for almost 20 years. Live and learn. Thanks for hanging in there. Appreciate your business.
@Tiki71
3 жыл бұрын
@@beachcombertikitony Thank you for responding. That's a very stand up thing to do.
@robertsteer9260
3 жыл бұрын
80$ better spent elsewhere
@Tiki71
3 жыл бұрын
Yep.
@tolleyb
3 жыл бұрын
Tiki Tony has some cool designs but everything after it leaves his bench with TikiLand, no thank you.
@Tiki71
3 жыл бұрын
A few tweaks of their process and setting expectations could do wonders too. That's sad.
@Lexy-O
3 жыл бұрын
My friend sent theirs back and after waiting 10 days got a note that they would not replace or refund
@Tiki71
3 жыл бұрын
Really? That's odd. Once I contacted, they had my replacement to me in two weeks. Of course I opened on camera so it was irrefutable the damage was not my fault.
@Lexy-O
3 жыл бұрын
After having the returned mug for about 10 days they said they would not replace or refund because a dispute was opened. The defects looked like big pits and bad paint like it was repainted after being patched. My friend said the dispute would be dropped if they sent a good replacement but they stopped replying. Also the price was $90
@Tiki71
3 жыл бұрын
Oh a credit card dispute? Yeah, that's like not paying for it, so I get that.
@Lexy-O
3 жыл бұрын
They had 10 days to ship the replacement after waiting 7 months with $90. I wonder why they only responded after the dispute and didn’t mail a replacement. It’s as if they weren’t going to replace it. They said. They won’t refund or replace it and stopped replying even though my friend told the bank and tikiland they would happily drop the dispute when they had a good replacement. I suspect they took care of you because of your video. They took many days to reply and had the mug returned to them but after it was returned they did not do anything for about 10 days and only replied because of the dispute. I have all the emails and photos. But it’s looking like they were either not going to replace it or refund it.or they were waiting to patch up a returned one. It was nice sculpting but the factory made it look like a $1 defective mug. Unfortunately the company seems tempomental if saying they will keep the mug and the money in the final email and then became unresponsive to the promise to drop the dispute if they sent a good one. Perhaps they don’t have any good ones left. They should have had the factory replace them instead of blaming the customer.
@warthree3
3 жыл бұрын
🤔 NOT GOOD
@AngelaHoffmann
3 жыл бұрын
well you can't complain too much if they are willing to replace it. I have one on order, this is good to know, so I can test mine out when it arrives!
@Tiki71
3 жыл бұрын
The lack of QC at the plant in China and trying to paint over the cracks with non matching paint is pretty bad and worthy of complaint. I'm hopeful that the replacement will be up to snuff. 😉
@JimmyBurns
3 жыл бұрын
That looks like you got one of the bad ones that were cancelled. The paint isn't even the same. Mine is a chrome gold finish, reflective shiny. There are no cracks. The inside looks properly sealed as well. There is the gold on the outside and most of the inside, but the rest is a smooth off-white finish. It is almost like a base coat of white and then the gold over it. I've had nothing but good experiences with TikiLand Trading myself.
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