Selling to friends is doing you no favours chops . you need to treat them like any other customer and tell them 6 months is the limit of your liability . Like the content every day, keep it up 👍
@damiansmith5536
2 күн бұрын
a friend in need is a friend you dont.....
@Lexusman65
Күн бұрын
We are only here waiting for Mr Mokka to return James haha.
@ronpalmer1371
2 күн бұрын
Your business model is great and it’s working for you, I don’t know how many other car sales operate in your catchment area but I know from experience how valuable it is to build a good reputation, keep doing what you do and you’ll always have repeat customers through recommendations 👍🏻
@damianleah6744
2 күн бұрын
I used to run a business (recently retired). At first I used to be soft touch, especially for family and friends. Then I had my fingers burnt by a family member. It always comes back to bite you. You are trying to run a business and make a living. You have to treat people including family the same in business transactions. If they don’t understand then it’s their problem . It always somehow becomes your fault if it goes pear shaped.
@kevinmoffatt
2 күн бұрын
When I worked at a main dealer I was limited on how many of the trade ins I was allowed to buy; they said I wasn't allowed to run a 'business'. When my brother divorced his wife she was without a car and so I used my 'allocation' to get her a very nice, if boring, runabout, serviced it and did all the small jobs and MOT. She moaned about it non stop and sold it soon afterwards. My brother certainly made a good call with her.
@Finglesham
2 күн бұрын
@@kevinmoffatt Very wise of wise to divorce a 'moaner'.
@shus5787
2 күн бұрын
Enjoying the daily updates 😊
@ChopsGarage
2 күн бұрын
So glad!
@harvo351
2 күн бұрын
I've said it before & I'll say it again . . . You're a Prince amongst Men Chops !!
@Lizzard-t
2 күн бұрын
You should be proud of your achievement.that you sell over 200 cars a year and your re-call rate is 5% .but also you are willing to help anyone even if the car is nearly a year since sale . It proves you practice what you preach .I wouldn't hesitate purchasing a car from you James. And the new format is bang on.thank you for all the updates wether good.or bad .
@ChopsGarage
2 күн бұрын
Very much appreciated
@roystonvehicles9129
2 күн бұрын
I don't think we have a patron saint of car dealers, but I'm putting you forward bud, Saint James!!
@GuyM-hp6in
2 күн бұрын
Love this short, sharp and punchy format. 'Core' Chops.
@ChopsGarage
2 күн бұрын
Cheers mate
@Nicknofish
2 күн бұрын
Nice one, chops. Love the updates. Cheers.
@ChopsGarage
2 күн бұрын
Much appreciated
@michaelevans2975
2 күн бұрын
Like the mechanical troubleshooting aspect of these regular updates👍
@zzhughesd
2 күн бұрын
Yup. Very much. We can learn all the time.
@markfoden765
Күн бұрын
Love any format you put out james as watch because of you as much as the content🙂👍
@tomoreilly9932
Күн бұрын
It's really honest of you to tell people to note any problems early on in a deal,so if that escalates into a more serious problem,the dealer would be obliged to repair the issue.
@motoringmemories6825
Күн бұрын
Great vlog James. Glen.
@alexanderrobertson7744
2 күн бұрын
Hi James I me and your costumer of the month have something in common lol. When I bought my c max from a dealer I noticed that the windscreen washers weren't working no water coming going to the windscreen. I decided to do my research online and soon found a common problem it was quite an easy fix I just had to remove the washer bottle attached inside the front wing then clean out the filter at the pump which was blocked. The washers worked straight away so no need to hassle the dealer it's always nice when working on cars and you get something working again 😉. 🏴🏴
@1005musichugger
2 күн бұрын
If the plugs crack, cylinder will be bore washed, put a very small amount of oil in cylinder, run for a few miles and re check compression.
@peterfox6256
Күн бұрын
Spot on
@graham3282
2 күн бұрын
🦉 Wise words ~ Chops daily 🦉 Wise words indeed .. ❤ the 10 min ish daily format , thank you .. J.📽🎞👏👏👏.
@ChopsGarage
2 күн бұрын
You are so welcome
@dennisphoenix1
Күн бұрын
James as long as you factor the No claims discount into the price I think it's a winner . Insurance companies have been doing it for years . Lots of people don't make minor claims for bumps and dents because they will lose their No claims bonus.
@stepheng8779
2 күн бұрын
I remember seeing a case somewhere it was a 'sold as seen' type, buyer had agreed to do the necessary work & no come backs. Realised it was beyond him so went back to the garage, whilst the judge had sympathy for the garage he had no option but to find against them, they simply couldn't get out of it however honourable in the first place.
@haydenellie
2 күн бұрын
Glad there are honest dealers out their keep it up
@ChopsGarage
2 күн бұрын
Cheers
@paramedicchrisbookseries
2 күн бұрын
I really love watching your video's, they are really good. Remember, be firm.
@johnelbro127
Сағат бұрын
Still the most trusted car dealer. 👍👍👍👍
@RobbieJohn-k5i
Күн бұрын
They do say you shouldn't have friends or family when you are running a business James 😊 But 10 faulty cars out of 200 is not high is it so well done on you James
@garymorris801
Күн бұрын
Great video very honest you are and very fair so massive credit to you
@roystonvehicles9129
2 күн бұрын
In future mate, no friends, no picky crazy locals, 1 mths warranty on cheapies, 3 mths on better stuff, stop buying everything that's offered to you, even when you know they're c*ap engines or transmission, oh and buy a compression gauge (!)
@watchanything-c7r
2 күн бұрын
Warranty don't mean anything even if he sold without warranty you can use 6 months consumer rights act law
@roystonvehicles9129
2 күн бұрын
@@watchanything-c7r yes that's right
@yunneqfeeds4152
Күн бұрын
I’ll be honest with you I trade a couple of cars myself. It’s so frustrating when people of the public have a conception “he’s getting warranty claims” the cars he sells must be nails. Like they are used cars!! So frustrating but keep smashing it your customer service is second to none!
@ChopsGarage
Күн бұрын
Cheers mate. Yes winds me up. Especially as it's the public that px the cars in first place so who sold the nail?
@Scorchzzz
2 күн бұрын
Gas Guy's car wants a heat camera to the cylinders to see if it's over fuelling, I suspect a drippy injector on that one - there is never any beef for being fair and nice it's just when people turn around and take the P out of it 👍
@chelseaboyuk75
Күн бұрын
One of my fav channels chops 😊
@ChopsGarage
Күн бұрын
Appreciate that
@jo_clarke1960
2 күн бұрын
Now I'd be the guy which goes for that type of discount deal, you can't expect every little small petty problem to be solved for you, unless you want to buy really young motors with top notch warranties.
@FugitiveRazor
2 күн бұрын
Thats a good agreement 3 months no claims for silly little wear and tear items anything a customer can spanner himslef get a discount nice idea 😂
@FugitiveRazor
2 күн бұрын
@ChrisPatrick-q6k Thank you, Amended darn predictive text.Also, me not proofreading it. Must do better, sorry, sir 😅
@zzhughesd
2 күн бұрын
RE: Intro. Unless you regularly watch the channel. You bet Chops. Love the trade sagas. Which all in trade suffer whatever level we sell at. And have to work out/through. Mental job. If we didn’t love it we’d just cry every week !!!!! Beats us with a right stick these used cars.
@roystonvehicles9129
2 күн бұрын
Official tolerance is about 10 %bud on compression so if it's a bit down it's not too bad, should have made a note of compressions after previous (semi) rebuild.
@roystonvehicles9129
2 күн бұрын
Trouble is with friends is a cheap price at the start then it's moans for years, I've totally stopped local sales or friends, couldn't even go to the supermarket without someone pulling me for some car related moan, autotrader now for everything and hopefully a 100 miles away.
@GregPodster133
2 күн бұрын
A Woman 'Running out of fuel' Surely not 🤦♂️
@michaelgoode9555
Күн бұрын
Bit sexist mate. Not cool. Around 2,000 drivers run out of fuel every day in the UK. I am pretty certain that there are many many men amongst those numbers although the gender stats are not recorded.
@GregPodster133
Күн бұрын
@michaelgoode9555 Listen. Mate, it's a fact that women can pass a test but can't drive to save their lives They drive as a 'Nessesity ' they get no enjoyment out of driving, they can't reverse /parallel park, it takes them 3/4 times longer to start a car and drive away ( have you ever been behind a lady at a petrol station? ) they also ( fact ) have more accidents than men ( but at a lower speed with less damage ). I'm an old giffer ( 66 ) and have been driving since 1976 and had x2 accidents in all those years, and both times I was rear-ended ( one wrote my car off ) by women. My comment may be a bit sexist, but true. If you drive thousands of miles a year you can't help but notice the 'Silly' mistakes drivers make, and the ( ever increasing ) number of stupid things women get up to whilst behind the wheel. Also, out of the 2.000 drivers ( you say ) run out of fuel every year, I bet not one male driver doesn't know why the car has conked ( like the lady from Chops ). They have no interest in cars ( it's just a tool ), and when something goes wrong, they ring a bloke.
@johnmcmahon4364
Күн бұрын
Well your a decent and honest trader James
@tx41979
Күн бұрын
Business shouldn't be mixed with friends and family
@mikejackson1183
Күн бұрын
i run a flooring business and i have a golden rule i refuse to do any work for friends or family after i done a job a few years ago for a friend and it took weeks to get payment off him.
@ramsayellerton1426
2 күн бұрын
James, please don’t put things on the roof of the XJR (my prize in the raffle!)
@ChopsGarage
2 күн бұрын
Lol
@mrbigvanlife7130
Күн бұрын
Needs proper diagnosis. This would be a leak down test which will show if and where the compression is leaking to, ie exhaust, intake or crankcase (ie rings). Not hard to diagnose and then you have direction. Selling to friends is the root issue though - if you’re having for fix them 6 months plus later then that’s crayzeeee !
@Michael-v8x4y
2 күн бұрын
I have never dealt with any dealers who are willing to do any repairs once you have driven the car away, and if they do , they will tell you to claim on the warranty they have sold you.
@Hui9697
Күн бұрын
Try a leak-down test. It will pinpoint where the compression is going eg. out the exhaust or into the intake =(valve) Into the rocker = cover/sump =(rings) or even through the spark plug threads.
@cabottaxi
2 күн бұрын
I had a friend of mine had one of those i40 estates brand new . Had it 4 months and engine went caput. Fortunately it was replaced under warranty.
@davidgerrard8661
Күн бұрын
It's just the reality of used cars. Good dealers are peace of mind
@roystonvehicles9129
Күн бұрын
If new plug fixes missfire then it's back to how it was, even if compression is a bit down, as long as it runs ok(?) if its too low to fire that cylinder, well...
@extramild1
2 күн бұрын
I honestly don't understand how you make any money at this point. Those warrenty claims must kill you.
@brianjames3849
2 күн бұрын
I think james if that deal exceeded that negotiated discount your customer would challenge you in court under the cosumer rights , remember all these laws are minefields of grey areas ,all judges can interpret the law in a different direction??!! But worth checking this type of deal out ,but you must enquire to at least 3 different solicitors to find a cross party opinion .
@roystonvehicles9129
2 күн бұрын
Over fuel (rich) wouldnt burn a valve out, it would need to be lean to burn it, excess fuel tho bud would cause bore ware as it'll wash the oil off that pot, I bet when you did it last time it wasn't sorted, ie up to proper sec on compression and a bit more use has worn it a bit more, if it's say 130 psi but others are 180 psi it'll still combust the fuel, it's only when you get down to say 90 psi it won't combust it, another point is that if the ecu detects a cylinder imbalance it will switch that cylinder off, so unburnt fuel isn't going thru the cat. The dead easy way to check is a teaspoon off oil in the cylinder, if compression reading goes up, it's bore ware, if no difference it's the valve, if it's bore your as well getting a used engine tbh, if it runs half OK with a new plug come to some arrangement with your mate and sell it on before it gets worse, if it won't fire on that pot, we'll it's a big strip down or getting very little as a 3 cylinder, thank me later mate, ha, ha.
@duncan-ellison
2 күн бұрын
Yes, this. In the late '80's drove an XJ12 HE back from London to Yorkshire on 11 cylinders. ( just a plug lead not pushed on properly). 250 miles of bore wash. It didn't totally wreck it but it always had a bit of piston slap when it was cold on that cylinder.
@roystonvehicles9129
2 күн бұрын
@@duncan-ellison get bud, I had a 3.6 xjs in the 90s,great car, didn't have any problems really,
@colliehouse3133
Күн бұрын
Piston damage on the ring lands. Common with direct injection especially Kia and Hyundai It’s called Low Speed Pre Ignition. Lots of videos on KZitem.
@acorndogs904
2 күн бұрын
More content keep it lit
@ChopsGarage
2 күн бұрын
Cheers mate
@19Neil67
2 күн бұрын
I had a shop, had being the operative word and my friend ran it for me, worst mistake of my life really was I’ve now lost 140k never again will I ever have a friend work for me as they don’t listen at all 😔
@ancell711
2 күн бұрын
Hi James that bloody 65 Cambridge estate has failed mot on welding. I know I got it in 75, but rust was in it at point of sale. Quoted £8000 to repair. When can you send money?
@ChopsGarage
Күн бұрын
Lok
@Finglesham
2 күн бұрын
That Golf guy was working on incentives. No fool indeed. So will you carry that idea on? The guy was probably a tinkerer like me.
@tonywatson1412
2 күн бұрын
As a buyer of many used cars , and even if ' right ' was on my side , i could,nt be arsed chasing dealers and making endless calls etc...lifes too short ,, get rid and buy another car...even from the same guy....shit hsppens
@jamesdowling706
Күн бұрын
Surely they could put an endoscope down the sparkplug hole and check the valves
@jonjon738
Күн бұрын
Surely running out of fuel is covered by warranty especially if purchased by a woman.
@henrykravitz468
2 күн бұрын
If you sell 200 cars a year and get around 5% a year on claims, and a lot of those aren't claims, that is a great achievement. You go beyond with your customers, and that is why people come back to buy cars from you.
@TRD1949uk
2 күн бұрын
If you don’t replace gaskets etc when an engine has come apart you always risk future issues. Assume the fault is the same cylinder as before can’t remember if you mentioned it? Also you need to look at usage. If she’s done 10k in 11 months it’s more than likely a new issue as you fixed the previous one. Your friend should be paying it himself or at contributing for how long it’s been
@kevdavies3445
Күн бұрын
get a bore scope to check valves piston etc.,
@roystonvehicles9129
2 күн бұрын
Valve might be coked up and slightly not seating right, it'll totally burn out if it's left, walnut blasting?
@moviessoserious
12 сағат бұрын
They don’t build them like they used to . My Corolla just keeps on going :)
@zzhughesd
2 күн бұрын
That GDi is some story Chops. A lot pre sale woes work through. . I’d have thought GDi way go over a tricksy diesel. Not in this case. Sorry to hear about this one. One million percent they’d been regularlily been doing coil and spark every 3-9 months. But. Given they knew this they’d have just done the spark and coil again to give to you as a PX and have no miss. Given that. Maybe they didn’t actually slot the trader ?????
@ianf397
2 күн бұрын
There is some evidence on older Smart car and BMW Mini engines that burnt exhaust valves (which in turn cause low compression and therefore a misfire) can be caused by stuck in oil control rings which allow engine oil to get into the upper cylinder, where it is burnt along with the fuel. It appears that oil burns at a higher temperature than petrol and thus burns out the valve. So replacing the burnt valve last time only fixed the immediate problem not the primary cause. One sign of this being a problem is excessive oil consumption. I don't know if this this applies to the GDI engine that you are talking about, perhaps your mechanics know moore about this !!
@ChopsGarage
2 күн бұрын
Oil is ok on this one
@simoncrookston459
2 күн бұрын
Great video keep them up
@vahidvahidnia1643
2 күн бұрын
This content always cheers me up, keep slaying it!
@kevinbennett2208
2 күн бұрын
11 months, tell him to do one
@ChopsGarage
2 күн бұрын
Hardly fair when we know it had the fault previously
@AndyPipkin-dj8sy
2 күн бұрын
LMFAO - say.... not my problem myyyyy mate you bought it hahahaha
@roystonvehicles9129
2 күн бұрын
The cars been running OK for 11mths with no missfire, no missfire in the first 30 days, no missfire in the first 6 mths, missfire now 5 mths after the first 6 mths, so fault wasn't there in the first 6 mths, surely a mate isn't going to nail you to the mast after 11 mths(?) a lot of brand new items only have 12 mths warranty, he shouldn't really be bothering you, try to be helpful but personally I'd not be paying. No friend sales in the future, basically most cars go wrong these days, most repairs are nasty, so you need to minimise your exposure.
@vwgolffancarreviews7111
2 күн бұрын
Love the video's James
@ChopsGarage
2 күн бұрын
Cheers buddy
@roystonvehicles9129
2 күн бұрын
When I buy a car I buy it that's it, no moans, no complaining mths later,as a friend I wouldn't put you in that position mate, it's cars, it's how they are, as I said it's a shame you didn't have the compression readings from mths ago.
@CarlosFandango1975
2 күн бұрын
Short videos on capcut are great 👍🏼 perfect while on the loo
@ChopsGarage
Күн бұрын
Lol that's how I watch
@seamusspratt7205
2 күн бұрын
Hyundai kia GDI engine's suffer carbon fouling on the valves as directed injection doesn't allow the fuel to run over the valves cleaning carbon away stopping the valves seating correctly causing valve damage and compression loss 🤔 it's a design fault the Japanese worked this out year's ago and toyota lexus at least double up the injectors one direct and one indirect to pass some fuel passed the valves via the manifold 🫡 hope you can get it sorted your a top bloke a dying breed in used car sales 😉 👍 hyundai kia engine failures are more common than people realise and dealers fight with you tooth and nail to do repairs as cheap as possible i know this after getting burned by the long warranty on their vehicles and living at the dealers for 4 years 😤 tread carefully with them your to good a guy to have the hassle 👍 take care buddy
@ChopsGarage
2 күн бұрын
Thanks mate appreciated
@aslandama
Күн бұрын
Both yourself and Lee from "Car UK" seem to be having a bad run with warrenty claims lately, it's interesting for we regular punters to see how much this eats into your potential profit!
@ChopsGarage
Күн бұрын
Its the weather. We sell older stuff and in the winter months batteries get worked harder so Alternators do, tensioners, springs crack etc always the same
@101thenuke
Күн бұрын
Just do a leakdown test. That will tell you where leak is from.
@derekfleming3095
2 күн бұрын
Could check the valve with a scope probably, without taking head off
@jimmyquinn9639
2 күн бұрын
👏👏👏👏👏👍👍👍👍
@robertdoyle4098
2 күн бұрын
Injector is running lean. Lean = hot just replace the 4 injectors genuine bosh aren’t expensive
@ChopsGarage
2 күн бұрын
But valve will still need sorting
@robertdoyle4098
2 күн бұрын
@@ChopsGarage hundred percent but ul be cheaper to replace 4 injectors than service 1
@robertdoyle4098
2 күн бұрын
My logic is that if one’s failed chances are others might go as they aren’t ment to last a life time and as u said due to an already previous issue it’s now still ur bill to pay for 5 years so u wouldn’t wanna go threw it all again on a different cylinder
@diarmuidlucey7482
2 күн бұрын
Just close the business and set up as a new company, all these warranty issue will just disappear! Joke obviously!
@ChopsGarage
2 күн бұрын
Lol I'm not limited
@steveng5503
2 күн бұрын
🤣 I’d highly recommend you to anyone… I’ve bought nothing from you!
@ChopsGarage
2 күн бұрын
Lol cheers
@fatwalletboy2
2 күн бұрын
Isnt that defective repairs not a fault known at PoS anymore?
@ChopsGarage
2 күн бұрын
I would of not thought so as they did not pay for the repair
@RonSeymour1
2 күн бұрын
Can't you check the injectors first? The valve may not be gone and you will have checked for no reason. If the injectors are faulty you can proceed with confidence?
@ChopsGarage
2 күн бұрын
As I understand it the damage will have been done
@RonSeymour1
2 күн бұрын
@@ChopsGarage You are the expert, Chops. I was just thinking that if the injectors were OK it may not be a faulty valve. But, I guess, in that case, you would still need to remove the head to find a fault. I would love that Peugeot at £8k you advertise but unfortunately, my Toyota Verso is low mileage at 60K and all we need. After 12 years I fancy a change but she who must be obeyed doesn't agree.
@zzhughesd
2 күн бұрын
A couple a month. Roughly. Max. Selling 200 a year. That is 10 percent. 24/200. Thus it’s only 1 or 2 every month you max monthly ????. 3/4 a quarter. Prob get to what 12 a year. Then 5%. That get to warranty claim level of problem. The ones that fall away be abother 5% mind. Hard hard hard HARD work this job.
@roystonvehicles9129
2 күн бұрын
Bin the cash back idea bud, your just too generous, I know you do well but the amount of dosh you throw around to people makes me feel queasy, ha, ha.
@longbar2344
2 күн бұрын
she ran out of fuel😂 of dear. useless
@fatwalletboy2
2 күн бұрын
And.....she will be back!
@derekfleming3095
2 күн бұрын
If it was rings, you would get back pressure Sounds like a fuelling issue
@ChopsGarage
2 күн бұрын
Cheers
@shogunedpada4293
2 күн бұрын
5 years to make a on a existing fault is nuts.
@ChopsGarage
Күн бұрын
Isn't it.
@roystonvehicles9129
Күн бұрын
@@ChopsGaragethat's the point tho bud, it's been fine for 11 mths so it wasn't a pre existing fault, try contacting your ex mechanic to see if he remembers the compression readings originally.
@zzhughesd
2 күн бұрын
So many nuggets this video chops. And so many notes to sell. Don’t sell friends family unless normal margin. Note to self !!!!!
@MrTangolizard
2 күн бұрын
Someone came back to you because they ran out of fuel did I hear that right
@stephenrichards5386
2 күн бұрын
Excess fuel can cause piston ring wear, bore wear, valve wear and most of all, pressure at the dipstick, crankcase vent,
@ChopsGarage
2 күн бұрын
Cheers
@imran-pt1db
Күн бұрын
Moores you need a cheaper workshop
@ChopsGarage
Күн бұрын
£50 per hour is cheap bud
@roystonvehicles9129
Күн бұрын
@@ChopsGaragethey only charged something stupid like 80 quid labour for a timing belt you had done bud, I'd not get my tools out for that.
@AndyPipkin-dj8sy
2 күн бұрын
i found it more interesting watching the business develop - cars coming in going through the sales cycle - repairs - prep and sale - these recent woke ones not so much but still its interesting stuff
@badgersalesman5595
2 күн бұрын
James. Listen to me and really listen to me !!!!! Because I may just be able to teach you something. ( forget all the other ball bags that comment on here ) I am ex KIA UK I bought and sold my first car at 14 I’m an ex auctioneer ex trader ex of VW ex of FORD ex of VAUXHALL and ex of the infamous ARNOLD CLARK. 1.6 diesel Hyundai/Kia are ticking time bombs and cannot be fixed once they have lunched themselves. The 1.6 petrol non Turbo. Is also a basket case leave well alone. Now because you have such a online following you have to think of does that off set what I’m spending on being a nice guy ( because you have to ) otherwise the toss pots will troll you to death. If NOT ! Get off KZitem. You’re a big guy and you can tell them to F off a bit more ( I’m not saying don’t be fair ) because you and I are nice people. But what you don’t want is all the BS you seem to get. 11 months. Even a franchise dealer would tell them to jog on. The world of the car buying public is littered with cun1s. Stay strong my brother in arms 😂
@ChopsGarage
2 күн бұрын
That's for being in my corner buddy
@Mikemetalic
2 күн бұрын
@lukethrelfall
@PaulaMoore-q3k
2 күн бұрын
Keep making such wonderful videos. Your videos are a true work of art.♂️🏚💰
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