In this video, we discuss the ICE model - ideas, concerns, and expectations. We look at how you can elicit these during a consultation and why this is important. There are two main ways of exploring a patient's ICE - to pick up on cues (see our previous video) or to ask about them directly, as we explore here.
The following book was used to inform this video: Skills for Communicating with Patients, Third Edition, Jonathan Silverman, Suzanne Kurtz, Juliet Draper 2013
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Негізгі бет Ideas, Concerns And Expectations (ICE) | Consultation Basics
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