I worked in a hotel, and I will never work there again. It is a highly stressful job with little returns. You are literally cow towing to spoiled brats who nit pick everything,, aka the head staff---- not the clients.. I was one of the best cleaners at the hotel ; one night a group of people left, and I had to get the rooms fixed up for the next day. I went down stairs to the laundry room to get clean sheets, when I saw the place was closed. I didn't know what to do; it seemed the laundry staff was at a meeting, and wouldn't be back for over an hour, so I waited and waited, all the while getting the rest of the rooms cleaned. After the hour was up, I went back downstairs to get the sheets, and to my surprise the entire place was still closed. I told one of the head staff, and he said well just go home then, and we'll sort it out in the morning. The next day I was cussed out by the manager; I tried to explain what had happened, but she continued to yell obscenities at me. I turned around and walked out. It was the best decision I've ever made.
@jandedick7519
4 жыл бұрын
Allie S glad you walked out. No one should be treated like a slave. I walked out on a boss at a job when she belittled me too. Best move I made as that night I was offered a way better job
@VIMDODF
2 жыл бұрын
That's awful! I am going to open a 5-star hotel in the future and any of my managers that treats someone like you were treated will be fired on the spot!
@aculligan56234
Жыл бұрын
Allie be like me I told the fat ol' slob to clean it herself. Do not let any under dog or manager speak down to you. F right off.
@aculligan56234
Жыл бұрын
@@VIMDODF as a ol' lady who worked hard her way to a higher position I hope you make sure that Jill isn't carrying jack cos he or she is prettier. . I'm not there to earn their money so get on with it. Dignity is free.
@avalondreaming1433
Жыл бұрын
I worked in the front office of a high end hotel and we loved the cleaning staff. Some had worked there 30 yrs. We had bellmen that even got to hang out with really big named celebrities. I have wonderful memories of my 2 yrs there.
@snapsnap6220
5 жыл бұрын
This is the only problem when it comes to working in very high standard hotels, they expect everything to be perfection and I really have sympathy to those who are still committed in working in this pressurising environment. Some wouldn’t even last within a month to work in places like this. I worked in a similar hotel. The manager was a perfectionist even on inspection of a clean shave if not handing over a razor to shave over and over again to get your skin smooth. Nothing is good enough for them. They push and push and push and the more you work there the more they expect from you which then some end up leaving because they can’t tolerate it. If anything blame the managers because it’s down to them to be more supportive to their staff and not to be utterly rude. I know they have a pressurising job themselves but you don’t need to be a dick just because someone above you is being one. You can handle certain situations firmly without shouting or swearing. Welcome to hospitality.
@mitchg7809
4 жыл бұрын
If it was renovated & turned into a hotel just ten years earlier then you would think that they would have designed a chandelier with a motorized lift system. I’m sure it needs almost daily light dusting between cleanings.
@Luna.3.3.3
Жыл бұрын
These behind the scenes look at high end hotels are great to watch. People who chose to be in this industry at such a superior level treat it as a vocation, not just a job. They're clearly passionate at what they do. ~Love it!
@emilyhutjes
2 жыл бұрын
Just wonderfully done Merchant in Belfast. Much guts, much glory.
@GregCurtin45
2 жыл бұрын
Pure joy to watch. I love that this is a hotel I've never heard of before in a city that doesn't get attention it deserves.
@luv2umumsue
6 жыл бұрын
Wait! Did she just talk into that "clean" coffee cup? Uh, oh! Spittle invasion!
@nette4307
4 жыл бұрын
Classy hotel. The manager missed a spot on either lampshade or mirror at 16:22. Surprising also that the folks checking for dust in the rooms do that with their naked hands: it's icky + white gloves would be more effective. At 21:52, heavy curtains needs adjusting - that's done by pulling directly on them - surefire way to pull them out of shape. Surprise they're not on a remote control system.
@Jordanpatrickhart
2 жыл бұрын
I love your comments! Spot on!!! 💓
@Jordanpatrickhart
2 жыл бұрын
I could not stop laughing at your comment! ICONIC!! 💓
@aculligan56234
Жыл бұрын
@@ariesa9751 hope she had no COVID. Stupid woman
@bpe9578
Жыл бұрын
Wonderful documentary and a great staff, however......the housekeeping staff should use gloves when cleaning for their own protection.
@aculligan56234
Жыл бұрын
I said that throughout the whole documentary
@tryan7
Жыл бұрын
You make an excellent point. Gloves should always be used.
@lordwalker71
2 жыл бұрын
I've worked in a hotel and it was one of the worst experiences of my life because people act like animals when they check into a hotel and it doesn't matter how nice of a hotel it is, I watched a video about the mandarin oriental in London and there was the middle eastern princess who would stay there for a month with a huge entourage and then the hotel had to hound her financial people for six months to get the six figure hotel bill paid or when the hotel had to replace all the carpet in a suite becasue the guests let their children write on the carpet with markers or when a guest had a ten thousand pound mirror charged to their room because her son had shattered a floor to ceiling mirror in the gym.
@VIMDODF
2 жыл бұрын
Thank you for your comment. I want to open a 5 star hotel but after what you said about the princess, I believe pre-payment or a significant down payment would be in order. I will add this to my list. Thanks again! :)
@fayecox9401
Жыл бұрын
Just shows you it’s the spoilt brat rich that act like animals and don’t appreciate anything or anyone they just think there better than anyone
@annapachaclarke2392
Жыл бұрын
Because money does not buy class, style or morals. Some wealthy people are basically scumbags!! Fact!
@aculligan56234
Жыл бұрын
@@VIMDODF the trick is treat your staff like you would a customer. Equal work equal pay. And work hard .
@bettyboo3312
Жыл бұрын
I watched the same programme. I was shocked at the guests behaviour and attitude!
@vasilepopescu6007
Жыл бұрын
Get Del-boy in to clean the chandelier, top service they provide👍😃
@annapachaclarke2392
Жыл бұрын
Lol 😅
@avalondreaming1433
Жыл бұрын
Looks like the front of the hotel could use a good power wash.
@lafillenoir
2 жыл бұрын
Stone facade is very grubby, you'd think they would have had this sensitively cleaned before filming.
@nanabusterd
2 жыл бұрын
The background music is very annoying, totally unnecessary.
@decodov
7 жыл бұрын
Owners are a charming couple but Christmas lights for fashion show background hardly 5 star.
@Jessica_Costantini
Жыл бұрын
oh my gosh i was just thinking the same thing! tacky really
@mryrius
4 жыл бұрын
16:20, Bill, you worry about the lamp shade, but are those smudges on the mirror?
@sqrd3536
Жыл бұрын
Everybody seems stressed but the work is excellent. Beautiful models and wonderful staff👏👏👏👏👏
@normamurray4450
Жыл бұрын
I do private catering and I can relate totally to everything that's happening. People ask why the cup handles have to face the same way, cutlery straight, cleanliness plus and so on, plus, I'm Irish as well!!!!
@barnabydinosaurroadsafetyp3457
2 жыл бұрын
Best of luck - why not ...... 5 star city deserves it.
@wainamcheung1587
6 жыл бұрын
Damian you're looking SNATCHED !!!!!
@annemaxwell9975
Жыл бұрын
No comparison to the furniture, furnishings, or uniforms of any 5star on the mainland. It looked like an 80's British rail main hotel building attached to Premier Inn! It needs a complete revamp to measure up to the quality of service and facilities from these committed staff, which gave it the 5 star rating, albeit an AA rating.
@josephlloyd9636
2 жыл бұрын
Show was like 80s flashback. Looked like Duran Duran video!!
@dereknicholl4300
29 күн бұрын
Very dated and tacky to be honest!
@axtru7963
3 жыл бұрын
Great inside story, worst micromanaging boss giving everyone headache.
@some______guy
Жыл бұрын
Very good idea to focus so much on cleaning. Almost all hotels don't do that.
@lisabudd5979
Жыл бұрын
🇦🇺 Each and all that work there have a good head on there sholders from listening to there prospective on there rolls .hit the nail on the head with there sense of logic and hard work . I certainly hope there going strong in Ireland they deserve all the best .so happy to see this documentary being of Irish decent 2nd generation in Australia, i can relate to there way of thinking being in hospitality all my life.
@marymccarty9374
11 ай бұрын
My God everyone is so negative and nasty. There's nothing wrong with trying your best and shooting for 100%. None of these people are forced to work here. I think their work ethic is fantastic. The world needs more people like this.
@PaulBrennan.
7 жыл бұрын
Thank You for the upload, do you have anymore episodes ??
@mystickal6342
Жыл бұрын
This hotel looks pretty small and family owned guesthouse vibes it doesnt look as fancy as they claim! Look at London for Luxury . This one is not a match at all, its a family run businesss type hotel not worth the money spent.
@ashleighcraig7191
7 жыл бұрын
MY HEAD PASTRY CHEF!!
@RobinPMac
7 жыл бұрын
use the white gloves for dust control!!!
@hilaryc3203
6 жыл бұрын
Not necessary; you can feel dust with your bare fingers and if you can't see it, get new glasses
@kjerryify
4 жыл бұрын
@@hilaryc3203 i dont think he meant that but by wearing gloves you will not touch the surface, leaving fingerprints and your bacterias behind or getting new ones on your hand. I worked in housekeeping for a few years in a very famous 5star hotel and i literally hated when a supervisor came to do that and after they left i just wiped that surface again with my chemicals and despite i regurarly wore and changed gloves and was always very keen on washing my hands all the time, every 2 months or 3 i regurarly got terribly sick and had diarrhea and vomiting for 1-2 days. so, respect yourself and other peoples hard job and your healths
@hilaryc3203
4 жыл бұрын
@@kjerryify My comment was 2 years ago, and clearly it was about seeing dust - because he talked about white gloves. Obviously white gloves are not used for cleaning, but identifying. Had it been about bacteria and actually cleaning I would have commented differently as I work with many people with disabilities whose staff have to maintain a clean environment to prevent bacteria. As I support them with the Health Authorities I do know about the importance of mitigating the presence of bacteria and have every respect for the people who do that job. It sounds as though you had/have an allergy to your cleaning agents and should have taken that up with your employer and WorkersComp.
@annapachaclarke2392
Жыл бұрын
Also, the managers checking for marks and dust, keep handling glasses and other surfaces, therefore depositing sweat and bacteria and smudging surfaces even more! Staff handling glasses, cups etc in the dining room should also have clean gloves, again to prevent smudges etc!
@davidcattin7006
2 жыл бұрын
Something of a picky type myself, I appreciate this level of detail. I would notice if the towels didn't match. No, they'll dry you all the same, but that kind of attention speaks to the whole experience you should expect. More than once I have rearranged the furniture in a hotel room. Checking for dust with bare hands? You're transferring your body oil to the item you're touching, and then you have dirty hands. Wouldn't a cloth or the proverbial white glove not be better? Anyway, love seeing how hotels are run. Also-- the models in the fashion shows were beautiful!
@sonaterese799
2 жыл бұрын
Thanks for the download - really enjoyable
@DMWBN3
4 жыл бұрын
Beautiful building. To think what's gone on prior and now, steeped in history. The lift with local accent 😁 It's things like that, where you will be seeing and paying the difference between 4 & 5 star.
@martinjordan4627
Жыл бұрын
I’ve worked in many luxury hotels in London isn’t it nice to see Northern Ireland offering the same high end product
@stephanebelizaire3627
Жыл бұрын
BRAVO !
@aculligan56234
Жыл бұрын
All done when the camera is there. I'd say those two now would be bossing the staff. Hey mate I'll meet you and show you how clean it is
@normaward8636
Жыл бұрын
👏👏👍🇦🇺 Thumbs up went there last time I was in Belfast from Melbourne beautiful high tea 10/10 😊
@rosalinddavies3513
2 жыл бұрын
Looks very old-fashioned to me. For example, the ghastly chairs used for the fashion tea and the curtains are like something from a 3* hotel! Don’t think Ill be rushing to stay there somehow!
@tracym9763
5 жыл бұрын
Is it me or does Bill look like he is Marc Jacobs twin?
@peterthornton8254
Жыл бұрын
I know the staff work v. hard, and the owners, investors etc. had good intentions for creating a high end luxury hotel, but some of the floorings/carpeting, the furniture in the function room and other areas look to be in really poor taste. I guess it is Ireland ... so there's that.
@ThePjl110
Жыл бұрын
Why is the housekeeper cleaning the toilet and floor with bare hands? Do they not use gloves in Ireland? And then she's handling the bath towels and who knows if she washed her hands before she did it. Repulsive!
@crzcristina
6 жыл бұрын
Did anyone else notice the fingerprints on the mirror in minute 16:32? Clean my heinie.
@bigjohnnnie
5 жыл бұрын
up dara!
@RobinOm27
8 ай бұрын
having only 30-mins in between the two shows is sign of a company that's all about making money at the expense of their employees wellbeing. Yes sometimes the prior shows does run over, and a reputable, well experienced hotel, should always anticipate that and plan appropriately. Again, failure to plan fairly and adequately places undue strain and stress on employees.
@paulvickers7441
2 жыл бұрын
It’s nice to know how our overlords are living. I would hate them to experience the nightmare of some other humans speck of dust being in their vicinity. So glad we are all paying fo them to live in the lifestyle they are accustomed too… better to experience it in this life, as they certainly won’t be in the next one 👍🏻
@JGJGAGSG
Жыл бұрын
You’re not paying them for shit. Sorry you’re a broke bastard but don’t hate on those who can afford to stay at beautiful places. Should have gone to school and got a better job mate
@aculligan56234
Жыл бұрын
It's not the workers fault. It's to show the utter scum how to keep it clean
@voldr0n
5 жыл бұрын
working for a family owned hotel is a big no no
@snapsnap6220
5 жыл бұрын
In all honesty I worked in a family hotel for 3 years and sometimes it’s better but it all depends on how long you work there and if there’s more opportunities to move forward. If not it’s your first step to apply for bigger chains. Comes to experience employers look for candidates that come from high end boutique hotels.
@melflo4651
7 жыл бұрын
Lovely hotel, and hard working staff. People here are too harsh in their comments.
@ryanireland2201
6 жыл бұрын
Have you been there?
@Cumbriahandyman
4 жыл бұрын
The outside looks no star quality. Inside different place altogether.
@theresaann7388
Жыл бұрын
I've worked at a couple of hotels before, Never ever again. You are time limited I'm cleaning your room, So how do they expect it to be so perfectly clean. You have to rush rush rush through every room. It's insane and not worth the money.
@CH-dt1br
6 жыл бұрын
Use the Obsessive Compulsive Cleaners - pay them a mental wage and I'm sure they'd rather clean this than their boring, old , already sterile houses. :)
@alejandroolvera2
4 жыл бұрын
Súper interesting video !! 👍👍👍
@moonlight-eg2jb
3 жыл бұрын
Gosh dammit Damien!! Get your act together boy!!
@hilaryc3203
6 жыл бұрын
I don't feel so weird now that I use Q-tips to clean the little areas on the toilet; they do it too.
@hilaryc3203
Жыл бұрын
@@RadioKaos1987 The cotton ends of Q-tips.
@kgbcanada13
Жыл бұрын
Good design would have included maintenance of the piece
@lucyguiland-nt9vu
Жыл бұрын
It's like a top grocery store in Trinidad 🇹🇹 ( MASSY FOOD STORES) mean mean people 😊
@MAIAN84
Жыл бұрын
great
@xoavital128
Жыл бұрын
thanks
@private0077897
Жыл бұрын
I’ll never understand valet service. No f, ing way I’m letting anyone, especially someone I don’t know, drive my car.
@shankarbalakrishnan2360
7 ай бұрын
Hospitality heaven are hotels❤❤😂😂
@daviddenham1511
Жыл бұрын
Big planning error not designing that chandelier on a pulley system so it can be lowered……
@lovelyskull3483
4 жыл бұрын
Lovely Hotel in a lovely city❤️☮️🇨🇦
@michaelhoran407
Жыл бұрын
Are all of the anti-bombs and anti-grenades nets now gone from rooftops of buildings in Belfast?
@guldenaydin9918
Жыл бұрын
🌈💝 Harika... Hayat, herkesin evinde bu lūksū yaşayacağı şekilde oluşturulmalıydı...Evet! Çok absurt ama öyle...
@sallytanner4755
Жыл бұрын
Did the catering manager suggest the servers push a "deal" on the champagne? OMG.
@jonnyirvine8716
6 жыл бұрын
Mr squeaky clean Bill Wosley . NOT !!! Don’t give any credit to builders who actually made the hotel , I worked on this building for months replacing all the lead sheet flashing it was a total nightmare and real shit hole to be honest
@theodoremason6344
Жыл бұрын
Valet parking being a novel idea in 2016 shows how behind the UK is compared to the US in customer service.
@joshbourdeau4895
7 жыл бұрын
That fashion show is the tackiest thing I've ever seen. I'd be very upset to pay for a champagne tea and see that they'd decorated with a red carpet and string lights. That's a prom, not a five star hotel.
@hilaryc3203
6 жыл бұрын
You'd be hard pressed to find a hotel in Ireland without red carpeting.
@KandeShack
3 жыл бұрын
The Housekeepers not wearing gloves🤢
@shraddashradda
Жыл бұрын
😮 cleaning toilets, no gloves, then wiping hands on clean towels 😂 yikes
@sjacquelin5610
6 жыл бұрын
10 pounds for one glass of Moët Chandon...ridiculous...I just bought a whole bottle for 20 pounds...and I'm sure they receive a discount...ridiculous
@davidlewis1787
5 жыл бұрын
sjacquelin5610 lol you have no idea how much that glass of champagne was to pour.
@juancarlosoviedo2102
5 жыл бұрын
So get a bottle in the supermarket for 20 pounds, But never go to a 5 stars hotel. You pay for the champagne, for a nice waitres, nice living room, nice views and confortable space. Thats the price.
@bigjohnnnie
5 жыл бұрын
unless it is a Dom!
@annapachaclarke2392
Жыл бұрын
Wrong, you pay for surroundings and service!
@shraddashradda
Жыл бұрын
Yes you pay for rent, workers, furniture, furnishings, maintenance, taxes, accountants, lawyers etc. of course! And that’s right! You pay for your environment, it’s not the local liquor store!
@julianaalcantara3595
Жыл бұрын
One of the most chalenge things
@jillolearyhepburn5202
3 жыл бұрын
I can't understand why anybody would want to do these kind of jobs. It seems like a type of life~ consuming slave labour. I just hope they are well~paid and there is no personal cost, especially to their families.
@barbaramahoney2468
6 жыл бұрын
Afternoon tea? Didnt show the tea just gallons of sweets. What kind of tea do they consider 5 star I wonder
@ashleighcraig7191
6 жыл бұрын
Barbara Mahoney stfu
@barbaramahoney2468
6 жыл бұрын
RudolphThe Cookie ?
@sushi_4life3128
5 жыл бұрын
broadleaf darjeeling, certainly - it is the chámpágné of teas
@charlesvanderhoog7056
Жыл бұрын
To not have the chandelier on a pulley is madness. And it costs them a fortune.
@aculligan56234
Жыл бұрын
No gloves worn when cleaning particular the bathroom. 5 Star yea right. You forgot the hand cleaner pump
@aculligan56234
Жыл бұрын
And I note touching the towels. I don't know if she picked her F nose ffs
@w.urlitzer1869
7 жыл бұрын
façade very grubby
@collinhunter9792
5 жыл бұрын
yeh, i thought so aswell. needs a dam good bit o water blasting, or sand .
@TheAwakeningangel
Жыл бұрын
Lovely hotel but when you see the girl cleaning the toilet then the floor then touching the towels, Yuk no gloves, but hard hard workers so its all down to them that keeps the place going. x
@sainttimothy2230
5 жыл бұрын
Moldels look a bit worn out
@wendynoto1923
Жыл бұрын
I bet they don't look like that valet Parker driving that car can't buy that kind of handsome 🔥
@spharion7988
Жыл бұрын
Attention to detail for me means $1300 euros a week. If you are not paying that so you will get get no Attention and no detail
@suzannereilman4516
5 жыл бұрын
...who is the narrator? Anyone?...
@mariakelly5
5 жыл бұрын
A 5 star hotel in Belfast? This is an April Fool's Day joke, right?
@urbanviii6557
6 жыл бұрын
Even for Westerners, who think they have to have 3 meals a day (not sure why), afternoon tea, with the assortment of sandwiches, tea, perhaps sherry, and then heavy sweets, scones with butter and jams seems excessive. Humans from whatever continent do not need 4 meals a day. If you have tea at 4 p.m., and dinner at 8 p.m. you have too much food in your stomach.
@JGJGAGSG
Жыл бұрын
Why the fuck do you care how many meals people eat per day??? Fucking sanctimonious prick
@annapachaclarke2392
Жыл бұрын
Not everyone consumes the 3 meals a day. Also, a full afternoon tea such as this is a treat only enjoyed occasionally. Most working people in UK only manage a quick breakfast and a quick sandwich at lunchtime and main meal after work! People working late shifts will eat at different times, but many people do not have 3 full meals due to lack of time, and people who overeat more than likely constantly snack!
@cw9007
Жыл бұрын
No one actually has afternoon tea every day! I've heard this misconception from foreigners before. The upper classes might have had daily afternoon tea, elevenses and the like 100-150 years ago but it's not something that most people alive today have experienced. It's a novelty done for a special occasion now. I've lived in the UK my whole life and only had it once, and that was in Bangkok. The closest most British people get to afternoon tea is a hobnob with their cuppa builder's.
@Casinogirl56
Жыл бұрын
I've lived in the US my entire 60+ years, and literally can't remember the day I had 3 meals. Nor any of my family.
@chrisellis1232
Жыл бұрын
Each to their own, besides this is a HOTEL so a stay may be a night or a few days, it’s all about experience and enjoyment NOT a daily routine 🙄
@ptsaquatics4875
Жыл бұрын
This video should be taken down. We are currently staying here. We had to be moved rooms on arrival as our initial room was filthy and the 2nd room was no better. Things have changed massively from the video it doesn’t resemble this at all now. The rooms are tired and dirty but still expensive.
@aculligan56234
Жыл бұрын
Event manager spruce your image up and tie your hair up
@user-te3mg6lw8j
2 ай бұрын
Fashion show....really
@muckshifter
Жыл бұрын
@360 ??🤣
@richardmckrell4899
3 жыл бұрын
Looks very dated, 5 out of 10 stars?
@neighbourhoodwitch18
3 жыл бұрын
I absolutely LOVE this hotel and its exacting standards. However, having been on both sides - worked in many 5* hotels and stayed in many as a guest? Guests don't notice, nor do they give a flying fcuk, which is a huge shame! 😟
@sicooper4230
3 жыл бұрын
What a bunch of miserable tediums in the comments...and that's minus the bots.
@irina8537
3 жыл бұрын
❤
@ukvox
5 жыл бұрын
Five stars and Belfast? Like giving the Nobel peace prize to the IRA.
@gardenroom65
Жыл бұрын
I teach the 1 % around the world. I have more power over them. Get qualifications everyone.
@sallys4474
3 жыл бұрын
OCD in 5 star hotel
@sf55514
Жыл бұрын
Paint the outside white trimmed in gold.
@lizgarner2320
5 ай бұрын
Ocd much?
@ShaiLysk
2 жыл бұрын
It’s admirable that they try to be so high class, but this is just silly.
@aculligan56234
Жыл бұрын
Fashion people are the new money So don't hurry their not aristocrats
@johnhetherington8830
3 жыл бұрын
DREADFUL PLACE
@yashrng8066
Ай бұрын
Dont want to work in hotels cause u dont get respect.
@whiterosebabie
7 жыл бұрын
All I thought about is "With all that money couldn't they afford to fix their teeth and wear better clothes"
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