The "Journey Details Viewer" is a Salesforce Marketing Cloud (SFMC) AppExchange app that offers users insights into customer journeys within Salesforce Sales Cloud. With three main components-Marketing Journey, Journey Criteria, and All Marketing Cloud Journeys-the app enhances user experience and streamlines marketing operations.
Marketing Journey
Functionality
1. Display journeys for Contacts, Leads, Users, or Person Accounts on Salesforce pages
2. Eject users from journeys within the Sales Cloud
Features
1. User-friendly interface for easy navigation
2. Ejection history tracking for better management
Journey Criteria
Functionality
1. Use the Journey Criteria button to explore entry criteria
2. View journey entry using Sales Cloud Data
Features
1. Single-click access to Sales Cloud-connected journey criteria
2. Improved decision-making by understanding triggering conditions
All Journeys
Functionality
1. Displays a comprehensive Marketing Cloud journey list
2. Centralized view of journey names for quick reference
Features
1. Alphabetical sorting filtering for easy navigation
2. Direct links to detailed journey information fosters collaboration
Highlights
1. User-friendly interface for easy navigation and interaction.
2. Real-time updates on the status of each journey.
3. Ejection history tracking for better management and historical analysis.
4. Connection with Sales Cloud, providing a single-click access to journey criteria.
5. Improved decision-making by understanding the conditions that trigger journey participation.
6. Alphabetical sorting and filtering options for easy navigation.
7. Direct links to view detailed information about each journey.
8. Enhance collaboration by providing a common reference point for all marketing journeys.
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Негізгі бет Integrate Journey Details Viewer App with Salesforce Marketing Cloud for Real-time Customer Insights
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