Gridspace Sift has added multiple new capabilities for real-time contact center monitoring and agent automation.
Gridspace Pulse is a dashboard for high level business intelligence, giving users a live view of emerging trends and emergencies in your business and contact center.
Agent relay allows speech and language triggers to relay alerts and documents to agents real-time, enabling shorter, better calls.
Негізгі бет Introducing Pulse - Real-time Contact Center Analytics and Agent Relay
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