The conversation revolves around the decline of customer service in retail and the factors contributing to it. The hosts discuss the impact of low wages, the cost of living crisis, and the rise of automation on the shop floor. They also explore the changing dynamics of customer interactions, including the influence of social media and the awkwardness of face-to-face interactions. The conversation highlights the need for empathy and understanding between customers and retail workers, as well as the importance of community and human connection in the retail experience. The conversation explores the importance of customer service in retail and the impact of commission structures on staff. It highlights the need for retailers to incentivize sales staff and create opportunities for growth and advancement. The discussion also touches on the role of technology in customer service and the challenges of balancing online and in-store experiences. The hosts emphasize the value of personalized service, staff retention, and the need for retailers to prioritize customer satisfaction.
Негізгі бет Is Customer Service Dead? | Bricks and Mortar Retail vs. E-Commerce and the Future of Service
Пікірлер