I have been hearing a lot from you all over the years and, it seems split down the middle of who wants to keep the lbs and who is ready for direct to the house sales, I am always curious to hear what you all have to say
@charlesmansplaining
3 ай бұрын
I have serious heart felt thoughts about the shipping services when it comes to buying online and having the product delivered to my doorstep. I have received packages that were damaged, missing the contents, or not even delivered to my door but to the wrong building. Mainly this was when FedEx was involved. You have no way to contact FedEx to file a complaint. They must have total trust in their delivery drivers because those guys drop the packages and run away and you can't call or email FedEx to get help. The only recourse you have is with the seller or the company that you purchased from. Something that costs a lot of money I always want insured and request signature when delivered.
@decoherence926
3 ай бұрын
Bikes are too complex for most consumers to service, Lycra clad bike geeks notwithstanding, so killing LBS is terrible, in my opinion. Do people just want cheaper prices, everything else be damned, like follow up customer service, warranty service, bike fit services, after sales, accessories, etc? Bikes need to be fitted, adjusted, etc. I think it's a mistake that will be felt downstream
@pedalforsanity
3 ай бұрын
37 year road cyclist. Do all my own maintenance and buy everything online including my last 2 Pinarello road bikes. Personally I have no need for the LBS and have not been in one for a decade. Others need them and they have their place, but there are many riders like myself.
@charlesmansplaining
3 ай бұрын
@@decoherence926 You're wrong about that. People have learned especially young people that if you want to learn how to do anything, anything at all, you pick up your smart phone go to KZitem and type. I've learned how to rebuild my Di2 levers, bleed my brakes without using a syringe, pressfit cups, you name it, build computers and troubleshoot them, there is nothing missed, it's all there. I actually think we should not have to order small replacement parts for Shimano through a dealer. This is why Shimano or SRAM will not be my next groupset, because I want to fix things on my own. I strongly believe in the Right to Repair laws that we have that Shimano and SRAM do not follow. Campagnolo used to which was why I was a Campy fanboy for a long time. These companies are too damn lazy anymore to sell us parts. I think if you can't repair your own bicycle you are just lazy.
@curtisducati
3 ай бұрын
Trek will ruin cycling , Trek frame , Trek wheels , Trek saddle and so on , what about Selle seats ? Or Spinergy wheels ? They will all go under as Trek use cheep crap in house parts , trek want your missis to use Trek sanitary towls lol
@marekzmazur2077
3 ай бұрын
I’ve had so many shitty experience at bikes shops i bought all the tools and learned how work on my bike myself. Between forums and youtube you can learn how to work on a bike. Bike mechanics will talk down to you while putting grease overtop threadlock. Direct to consumer is the future.
@diehardbikes
3 ай бұрын
Depends on what they are greasing, but you must understand, you can't get a true torque value with resistance. Threadlocker is only good in correct applications- something we recently learned from SRAM.
@guitarlessonsnow3431
2 ай бұрын
Damn, you need to find a GOOD mechanic. Mine moved stores and is now a lengthy drive from me. Probably still worth it tbh.
@krisbowditch827
2 ай бұрын
Me too, I seen some shocking work plus terrible customer service… buy your own tools learn how to fix your bike.
@joshuaanothereraseddad
2 ай бұрын
I ended up buying a Spec SJ frame to build from online due to the "nose in the air" attitude of LBS employees. That said, after Trek took over the LBS in my area their CS got worlds better. I've actually gone in to buy a couple tubes haha!
@JeemsJustJeems
2 ай бұрын
This. The hardest part about working on bikes is spending the money on the good tools. The only difficult task is building/truing wheels and even that is doable with the correct tools. I had a bike shop do a overhaul on a bike - cost as much as the bike was new. I rode it out of the shop and within a mile the derailleur shifted into the wheel, destroyed the wheel and hanger, bent the chain and derailleur. I called the shop. They wanted me to bring it back in and they wanted to charge me additional labor and parts to fix their mistakes. Never again.
@challacustica9049
3 ай бұрын
I'm a mechanic. A lot of the bikes my shop gets are direct-to-consumer bikes which the customer either didn't attempt to build or built wrong. Bike shops aren't dying until the majority of bike buyers are pro mechanics. Another thing to note - as a bike shop it is easy for us to get defective components noticed and warrantied immediately, and put a spare component on while waiting for the warrantied part. A direct customer probably won't notice it or be able to do that.
@maxt1617
3 ай бұрын
Sadly I'm not sure if a shop can survive long with an increasing % of sales going to low margin machanic work and a decreasing % of sales going to bike sales. It may need a different sort of bike shop- less retail and more service and more out-of-town for lower retail unit cost? I don't know. However the bike retailer is a fragmented sector and likely to undergo signficant change in this post-covid, even more online, stock over-supply world.
@challacustica9049
3 ай бұрын
@@maxt1617 this is true. Many shops have unfortunately taken this by reducing mechanic wages to increase this margin. It's not good for us.
@joevuch7981
3 ай бұрын
@@maxt1617 I think about that a lot. Service on its own is a soluble business model so I think the issue is trying to force a retail model when selling bikes is too risky
@joevuch7981
3 ай бұрын
So true. I am a mechanic at a Trek dealer and we warranty around 30% of our assemblies. They have a lot of kinks to work out before they can have a consistently successful DTC model
@GCPerformance18
3 ай бұрын
yea I agree with this, the warranty thing is huge we know what is the problem and hjow to deal with it and how to work with companies and yes I agree I see so many consumer fuck ups that come into the store
@charliedillon1400
3 ай бұрын
Bike shops need to focus on service and accept that sales are gone. Same in all retail. Every bike shop in my area has five 20 year old dudes standing around while one grumpy fifty year old mechanic in the repair bay does all the work.
@daniellarson3068
3 ай бұрын
Good - You should get good repair from that fifty year old for some years to come.
@xmateinc
3 ай бұрын
That’s what I’m focused on. Service and repair.
@waiata216
3 ай бұрын
Are you the grumpy bloke?
@glenzigdan
3 ай бұрын
Sounds like a shitty shop
@swsf
3 ай бұрын
@@daniellarson3068nur dass der Gewinn beim Verkauf höher ist, als beim Service. Aber egal, jeder shop kann ja selbst entscheiden, welche räder er repariert, daher ist es ein geben und ein nehmen mit den marken
@dbk81
3 ай бұрын
If I’m a bike shop, I’m advertising public prices to assemble Canyon bikes, why wouldn’t you want that business, and have those clients in your store? The shops that adapt the quickest to the direct to consumer platform are the ones that will flourish.
@rcushing1991
2 ай бұрын
Along with the initial setup and bike fit will be pedals, shoes, cleats, head units, HR monitors, kits, gloves etc, then turbo trainers. New riders need it all along with other upgrades. No more LBS stocking bikes in all sizes and then unloading them 2 years later. Can't imagine the stock issues when the 9 to 10 speed cassettes and then 12 speed. The market on the existing stock had to drop like a rock when the new platforms came out that aren't backwards compatible with the frames and the color changes prove to everyone the bike isn't a current years ride.
@WeberWoodworking
3 ай бұрын
I have a new Trek on order from my LBS, and it should be here any day. It's a high end Domane and this is what my local bike shop did for me: Swapped out the power meter and credited me the $500 difference Gave me credit for the spec saddle so I can use my own Swapped the Bontrager handlebar for a Zipp bar at no charge Swapped the Bontrager tires for Conti's at no charge Swapped the seat post for a zero setback model Will install a temp stem to confirm fit and then order the correct size Gave me a cash discount My last service bill was $50 total for a spoke replaced on an Easton wheel and a Chris King hub yearly service. I normally do most of my own service, but appreciate the relationship when I get in a bind or just need some pro assistance. I have spent hours talking bikes, cars, and life in the shop, often not buying anything. They host a Monday night group ride, and they are at most cycling events within 45 minutes of the shop providing free service and often door prizes. They have been in business for decades and are a great community advocate, and the same guys stay there for years. I feel bad for people that don't have a local bike shop like this. I don't think owning a LBS is a good path to fame and fortune, but is a nice life when done well!
@Music-pq8cm
3 ай бұрын
I’ve been buying framesets with separate components and wheels since the mid 90’s. I haven’t purchased a complete bike since the early 90’s. So for folks who are mechanically capable, this is fine. I’m thinking most people struggle with a tire change let alone even a partial bike build.
@dlbutler
3 ай бұрын
Same. It's a hobby. Sometimes, even if you're mechanically capable of doing a job, it's cheaper to go to the LBS mechanic and pay for a component installation than to purchase a special tool for a one-time use. (For example, changing a DT Swiss 3-pawl hub over to a ratchet setup requires two special tools, and the shop has these.) Be that as it may, when everything is mounted, I will take an extra step and have the LBS mechanic check the torque and the adjustments. Nice to have the mechanics available. Tip them well.
@dudeonbike800
3 ай бұрын
You've been paying too much! The worst way to build a bike is by taking this approach. Manufacturers sell parts kits to bike companies at OEM pricing. A bike is then marked up only 33%. Example: Parts maker sells $80 cranks sold to bike mfgr for $100, then marked up to $133 at retail on the bike. $80 cranks sold to distributer for $110, then marked up keystone to $220. Almost $100 is price differential to the consumer via both pathways. (This was how the catalogs undercut the LBS back in the day. They'd make a few thousand of their garbage bicycles that no one wanted. But they ordered 10k or 20k parts "for" those bikes to get OEM pricing. They then marked up less. Consumers were endlessly pissed at the LBS because they "were ripping the customer off!" The exact opposite was true.) The BEST way to buy a bike is at fall close-out time when you're getting end-of-year discounts. Bikes at 30% to 40% off means you're getting SCREAMING deals on the parts.
@curtisducati
3 ай бұрын
Cyclists gone thick ! I always build my own bikes , to me Trek off the peg Madone is a joke with cheep spoked wheels and standard Di2 , boring bike for boring people here in the UK there called the Trek Mondeo as every twat manager has one and also a Madone weights the same as a Ford Mondeo hahahaha
@goodoleme747
3 ай бұрын
@@dudeonbike800you’ve missed the point. It’s quite cheap to build up a bicycle with used parts from eBay. I’ve been building up bikes like this for years. Cannondale with Campagnolo group sets, builds that you couldn’t buy in a shop. No one is going to build up a bike from a frameset to the exact specs of what’s being sold, because you’re right it would be way more expensive. Hobbyists wouldn’t do that. Some framesets ive built up don’t even come as a complete bike such as crust, soma, orange Velo, etc…
@dlbutler
3 ай бұрын
@@dudeonbike800 Good point, if one is buying new. If you're building up a good used frame--my latest project was an '06 LeMond Tete de Course spine frame--then sourcing good era-compatible used components or, optimally, "new old stock" parts, will make for an affordable experience.
@JimS870
3 ай бұрын
I love my local Trek store. They've been so supportive to a new rider like myself. I can't buy direct to consumer, I want to support them every way I can.
@GCPerformance18
3 ай бұрын
hell yea
@midwestern_rc
2 ай бұрын
Bike shop labor prices made me learn to do everything myself. Also searching for the bike I want to hear “yeah no we have that in stock in the warehouse and can order it it’ll be here in a week”. So I just order it myself. Bike shops do this to themselves.
@GCPerformance18
2 ай бұрын
yea I mean people say to chrage more for labor to combat direct to consumer sales but honestly this is what happens we lose customers for this too, I do not like charging more for service for jobs that are simple for us to do
@RuezgaDaniel
3 ай бұрын
I'm personally not a fan of the vibe at bike shops. I'll buy something at a bike shop if it's the best deal I can find, but that doesn't happen often at all. I get that bike shops need to charge quite a bit to keep the lights on, and many have the sentiment that us cyclists should support our LBS, but it's simply a lot more expensive and inconvinient than buying the tools/parts myself and learning how to work on my bikes. Bikes really aren't that complicated to work on, and I'd rather pay $20 for a tool I can use for years to come, instead of paying $20 to leave my bike at a shop for two weeks to have something fixed once.
@BodieOutdoors
3 ай бұрын
I'm a fairly new cyclist as an adult, and here is some of my learning pains. My local bike shop is 120 miles round trip, and don't deal with anything modern it seems. I ordered both of my bikes online. The first one was an entry-level alloy gravel bike that turned out to be too small, and bad customer support. The second one was a Surly that fit perfectly. A bike shop shipped it to me and helped with the fit after I provided them with multiple body measurements. Now, I'm looking for a pricier carbon road bike, and I definitely want a hands-on experience for this purchase, no matter how far I need to travel. Imo nothing beats the knowledge of a bike shop that deals with bikes, and people for a living.
@brandonhoffman4712
3 ай бұрын
Wow 120 miles... Im new to cycling as an adult, I'm currently saving for a gravel bike. I dont think paying for a fitting is necessary unless you are in pain and cant sort things out, or if you are getting into racing. I think you can get a good fit by feel, I had a bike shop tune a full suspension mtb for my size and weight. The seat was set pretty low by them and they never measured me. I do think I would want to get my hands on the bike i was interested in before buying before making the purchase. Take it for a spin @ the store, and probably buy the bike from that store for providing the service. For me there are many stores close, so it might be easier to check out options. I have a Trek, Specialized, 2x REI, and at least 6 other bike shops in a 15 mile radius. My suggestion for you would be to look up what your options are on trying different bikes. Maybe make it part of a mini vacation getaway going to a really big bike store somewhere that makes sense for you?
@xmateinc
3 ай бұрын
I’m a mom and pop dealer and I’ll be charging anyone that brings me a trek that they had shipped to their house. Honestly Sales is my least favorite part of the job, I love to get bike working, and pretty much anything mechanical! Having to have less cash on the floor is a good thing, since the internet has stolen most of the bike sales that wal mart doesn’t already have. Now I can just get a few styles and size bikes and point them to trek, most people have them shipped to me anyway because they want me to build them. The more I think about this the more I don’t mind it.
@dbk81
3 ай бұрын
This here is a smart shop owner, embracing the model, less overhead, encouraging consumers to use that model and then come to the shop for service and setup. It’s the new way, embrace change, adapt and flourish.
@jcap1552
3 ай бұрын
I worked in the industry for ~30 years and owned a shop for 10 of those. During Covid, I knew that changes were coming and didn't like the direction I saw the industry going. I decided to close my shop in early 2022. I am so glad I did. The bike industry has always screwed the LBS and they are taking more and more control. With the far east companies developing better and better products, these big players need to be looking over their shoulder.
@petercruz2476
3 ай бұрын
I left my LBS years ago. They could never order or be willing to order high-end bikes. Once Specialized started direct to consumer I just clicked add to cart. They even send me a text when size is available. No more excuses of owner didn’t allow us to order. Bike comes in box and I just have to tighten stem, seat, and put pedals on. So easy. Plus I get to build my bike without the hourly employee nicking my paint or crank arm like it’s not a $15k bike.
@xmateinc
3 ай бұрын
Sounds like you have a bad bike shop, I treat every bike like it’s my personal bike, and Ive been a commuter my whole life, never had a car, so I treat my bikes great. The problem with shops is that we have to pay shipping on single bike orders, where the dealer doesn’t make the consumer do that. The profit margin is already pretty small on those bikes. If someone just doesn’t have the ability to order it online, Ill take the shipping hit and order for them, but I really try and get them to buy it direct from trek and have it shipped here, I still make some, and I’ll give them the same warranty service I would if I sold them the bike off the floor.
@diehardbikes
3 ай бұрын
@@xmateinc this is the way to do it. A local Trek Dealer that I was in contact with recently does business like this.
@xmateinc
3 ай бұрын
@@diehardbikes for small shops its nice, I don’t have to order 20k worth of bikes and hope they all sell. And after the last few years I don’t want to do a bike order this year anyway. Ive sold like 50 bikes the online way this year. It’s nice because I can focus more on repairs and not have to spend time selling bikes. I’m the only person in the shop with the owner. I do all the inventory, most of the ordering, and service every bike that walks thru the door. I don’t get paid well but I’ve learned soo much, that when I finally move on I feel like I’ll be able to make money in this industry. Plus I have a decked out bike since the owner lets me buy everything at cost!
@diehardbikes
3 ай бұрын
@xmateinc that's a sweet gig. I myself have bikes that are decked out having been in the industry. Yes the pay is certainly not great but let's be honest: we don't do this for the pay.
@jcsrst
3 ай бұрын
My local bike shop sucks. Been riding for years and know bikes and know how to build and fit them for myself. I am comfortable with direct to consumer. For people who aren't mechanical the lbs will be a valuable resource. Also people who are beginners can benefit.
@diegoeleazar9154
2 ай бұрын
Bike shops are not welcoming to tell you the truth.
@patty109109
Ай бұрын
Some aren’t but some are. There is one close to me in which the guy at the counter straight up ignored me. I turned and went to the one slightly further away-which always has very welcoming staff. I’m done with the first one now.
@xmateinc
3 ай бұрын
Ive sold like 50 bikes this year thru treks with people buying the bikes online then shipping them to us. Only good thing is that if someone want s have it shipped to their house I can charge an assembly fee, and charge for warranty work. Where if the customer buys from me, or ships the bike to me, we get a piece and I’ll assemble and do warranty work for free. Plus it’s nice for small shops like us that won’t have to go into debt just to have abunch of bikes on the floor. This year has been great for sales but the last 3 weren’t.
@diehardbikes
3 ай бұрын
Service, getting really good at service, is what a shop needs to do. This is what i am doing. My local area has several shops that are really moving product; a rarity in this time. However, while several of them can move product, you dont hear the community really talking about who is the BEST service center and who is SUPER capable. You dont need all the UCI trainings, but i certainly recommend going to Shimano, Sram, Rockshox, Fox, Suntour, learning tons of stuff, about everything from shifting to suspension to problem solving the most random problems. I recently went to a local Shimano training on the new Shimano STEPS systems, and while i certainly did things i had never done before, it was nothing out of my comfort zone. Everything we did i felt very comfortable with. If you are extremely capable, then thats enough to go learn from these guys, and then become the most trusted mechanic your area has. Just be the best at what you do. The customers will come. And sadly competition will not make it.
@curtvaughan2836
3 ай бұрын
I've bought three mountain bikes since the pandemic year 2020, two from Transition and one from Cannondale. I ordered all of them online direct and then had them shipped to independent LBS's for assembly. The shops generally charge around $150 for the assembly service. When I need servicing, the shops that assembled the bikes don't mind doing the work (of course, for a standard hourly service rate plus cost of any parts needed). In a similar fashion, during the pandemic year I also bought two used vehicles (a pickup truck and a small car) from Carvana online. After purchasing the two low mileage vehicles, they were delivered to my driveway within a few days. In all cases, there was no haggling with dealers over pricing and selection of product. These were much better experiences than I ever had when purchasing from bike shops and auto dealerships. There will always be a need for bicycle shops for servicing and maintenance of bicycles, as well as auto servicing shops for automobile service and repair. Brick and mortar retail sales seems to be fading away in general, being replaced by consumer direct online sales.
@00100Matt
3 ай бұрын
Trek owns over 200 shops in the United States. I don't know how many dealers... a lot. Kinda wild to think a lot of people would pay $50 MORE... for the privilege of building the bike yourself. They want the Canyon buyer... but Canyons are cheaper because they don't pay all the overhead of owning and operating bike shops.
@dracorosso7129
3 ай бұрын
Canyon bikes also have a higher return rate because of the wrong sizes etc.
@00100Matt
3 ай бұрын
@@dracorosso7129 for sure, but for Trek, I'd guess they're going to get more of the downside of the Canyon business model (wrong size/model returns, frustrated customers when the bike arrives with a defect) without much of the upside (bike people with know-how, but without industry hookups, so they have to pay retail, but they don't want to pay the bike shop premium)
@stpOwner
3 ай бұрын
It's not really a big deal as they just drop $200 off the bike price & resell them@@dracorosso7129
@yesitis1395
3 ай бұрын
Canyon is notoriously bad at the rider level. 6weeks to get a replacement part, cheap bearings, poor customer satisfaction. I see a higher % of them for sale.
@COMOMTB
2 ай бұрын
There are a TON of people who may want a Trek but do not live near a Trek dealer
@TC55555
2 ай бұрын
If Bike shops want to survive they have to sell more to the everyday consumer. An everyday consumer is NOT going to spend thousands of dollars on a bike!
@Ca11mero
3 ай бұрын
From a perspective in a relatively populated part of Sweden. There aren't many dealers that sells bikes and the brands are limited, almost every bike shop are basically giving you a look at one of their display bikes (current to like 3 years old) and then they order one for you. So far I haven't seen any sale since like 2018 so there is no real point of paying an extra premium and also have to get to the store one more time (fuel cost, parking cost and time). Changing any parts that you are not happy with also comes with a premium price + labor cost. I bet more and more online order stores are going to add options for stem length, crank length, handlebar width and so on (like Orbea for example). The traditional mechanic stores are still good though and I bet that it's mainly due to it being a job combined with a hobby rather than being a randomly hired sales person for the job. There is a lot to be said even with my limited experience with bike shops where I live. My gut feeling is that they only give their real "service" to people buying top end bikes. The rest are sold to people with limited knowledge not knowing if sizes are correct and so on. Basically the same as if you went to a HIFI-store, bunch of people working there trying to use their "expertise" (not much knowledge in reality) , trying to get you to buy something you don't need. My guess that this is due to being a small country and thus a limited market and in return not much competition.
@mtbikesam68
3 ай бұрын
A lot to think about here. I feel like the consumer looking for a new bike in the $500-1000 range is less likely to have the mechanical aptitude to assemble a bike, let alone the desire to tackle it themselves if they do. I have encountered auto mechanics who don't want to perform service or repairs on their bicycles because it's such a different animal to them. The LBS is the best bet for these types of customers. In our shop, we have already seen an increase in "can you help me finish getting this bicycle built" as a result of online E-bike sales, mostly driven by the cheaper options available. This is introducing whole new strategies we have to implement as far as what we will build, what we won't build, what we will work on, etc., again as you said, due to liability from many angles. When people bring any e-bike in for service that does not have an e-system from a brand we sell, we don't touch the e-system and we require them to leave the battery at home. This may make sense for higher end bikes, but again, a lot of the time those customers are the type who would never assemble their own bike. The payroll required to take someone out of the shop for that in-home service, as well as the liability, seems like a lot to ask of LBS's that are already operating with shrinking margins and bare bones staff to stay profitable. Will the in-home delivery set up an expectation that you will travel to their home in the future for repairs or to pick up and deliver a bike that is getting work? Interesting times.
@WhaJMc
3 ай бұрын
My LBS is walking distance from my house. I didn't buy my last two bikes from them, but still go to them for parts and accessories, as well as servicing. I regularly use click and collect with them. I purchase online or from a another local store, but only if: a. It is not stocked by my LBS (this was the case in my last two bikes purchases.) b. It is substantially cheaper ( which usually means purchasing from overseas). My LBS has given me good service over the years so I'm more than happy to show some loyalty back to them.
@adamfrench8735
3 ай бұрын
My bicycle shop is transferring to a bicycle service center. I’m going to focus on repairs and parts. Plus stepping up our website presentation. It’s a new world time to adapt or close.
@jamesfearn
3 ай бұрын
Most bike shops don’t carry the more expensive bikes (over $4K). They’ll just order it for you just like you can do yourself over the web. This is a major disincentive for me. Especially when there the Canyons out there where you can get a much better kit for the same price as the Mainstream brands.
@GCPerformance18
3 ай бұрын
I carry more high end then other bikes out there becvauise this is our market but we have like 6 150000 bikes on the floor, and also I do nto like selling wrong bikes to people, if I do not have what they want I prefer to order every time, it is not like a car dealership once i sell I dont see them, I like for my customers to be happy when returning
@vicecitypsyclebeats4357
3 ай бұрын
I was manger at a bike shop. And if the customers would see what the owners would try to have us do. I totally agree with this new process. And you touched on good points. Thank you for this video.
@GCPerformance18
2 ай бұрын
Thanks for sharing
@EditioCastigata
3 ай бұрын
Returns are lower in mortar-and-brick stores compared to online. I can see brands selling sensitive (“must be pristine!”) items through them. Another point, customization is not explored properly yet: Swap my stem/handlebars/cranks for longer/shorter as part of the sales experience. - There’s still a place for LBS if they move instead of doing business-as-usual out of spite.
@Phlakaton88
3 ай бұрын
Took longer than I thought it would. Since the internet sales started I thought it would happen like 20 years ago. I worked in a shop in the late 80s early 90s and always wanted direct sales and that was my job! Haha.
@GCPerformance18
3 ай бұрын
yea I think they wanted to see how it played out with specialized and then they were able to play off that news from specialized like "we support our dealers"
@gainknowledgeandinsight
2 ай бұрын
I’m a consumer and the main reason I bought trek was due to them shipping to local shop - they set it up - and I picked it up and off to the races I went - I don’t want to have to set I up or then lug it to the bike shop and then pick it up. Trek, don’t burn your dealers - or whenever I buy a bike - I’m searching for hands on.
@GCPerformance18
2 ай бұрын
Yep that’s exactly why shops are around
@daniellarson3068
3 ай бұрын
When I was a kid, I don't remember there being bike shops in the area. Bicycles were either used or obtained from Sears & Roebuck or Montgomery Wards. Maybe, this isn't so new to some of us.
@charlesmansplaining
3 ай бұрын
I remember those days too. I loved my bikes as a kid, it's how I got around the neighborhood. Funny when I think back to how I kept them on the road. I never even knew if there was a bike shop around. I bought tires and tubes at the department stores.
@daniellarson3068
3 ай бұрын
@@charlesmansplaining Hardware stores used to stock bike parts. They can again.
@dudeonbike800
3 ай бұрын
You mean back when no one rode bicycles? Gee, that sounds great! Since then, the US experienced the 10-speed boom of the late 60's and 70's. This is what got the bicycle shops going. Mass merchants have tried and utterly failed repeatedly to deliver quality bicycles to the consumer. Plus, in the 60's if you wanted a REAL bike (the only quality was coming from Europe), you had to find an artisan who would import the parts & frames to assemble them.) So the LBS picked up the slack. And cyclists benefitted greatly. Through the 80's, bike technology continued to amaze. This coincided with the first American ever to win the Tour de France. This spurred more interest. Then the bomb went off: mountain bikes! This put the bike industry on steroids. We're all lucky for it. Then Pharmstrong went on to renew Americans' interest in road racing. So the bike shop provided the perfect conduit for the sport of bicycling to flourish. And if it weren't for those Marin Co. bike shops and bike riders, we may have never seen the birth of the mountain bike take place within American shores.
@daniellarson3068
3 ай бұрын
@@dudeonbike800 I think that's all true. I also think bike shops will be kept busy as bicycle manufacturers have made bicycles more complex than they were "back in the day" and people will need the help of the bike mechanics. Well one part wasn't true. We spent a lot of time riding bikes as kids, but it was NOT an adult thing.
@doublejumpvideogames....
3 ай бұрын
If bikes are cheaper online it'll win. Lbs may pick up maintenance for all the customer duff builds
@marekzmazur2077
3 ай бұрын
A few years ago i bought a $10k bike from a shop. They didn’t bleed the brakes properly, didn’t put carbon paste on the seat post and didn’t even want to adjust my cockpit ergonomics. If I can save 20% and buy direct id much rather do that than deal with bs service from a shop.
@GHinWI
3 ай бұрын
Mine was $5600 and they didn’t tighten the stem to the steer tube. Got it home and jumped on it in the driveway and nearly crashed in the first 2 seconds when the handlebars went wonky.
@bmp12
2 ай бұрын
The problem with bike shops and running shoe stores, for that matter, is that they try to sell you a product that doesn’t fit you. I’ve been pushed a 54cm bike because it’s what they have on the floor. I ride a 50-52. I’ve been pushed a size 10 running shoe when I’m a 9. I’ve seen ruuners using stability shoes when they should be using neutral shoes. I’ve seen women riding bikes 2 sizes bigger than what they should be riding and was told that’s what the bike shop told them what their size is.
@christopherbrown9618
3 ай бұрын
I will always support my local bike shop and even one out of state that I do business with, because of the relationships I’ve built with them and the staff throughout the years. I like that in person experience and always enjoy just talking bikes while I’m in there. The only time I would resort to ordering something online is if it’s a hard to find or limited edition item, and I need to order it elsewhere.
@76844
3 ай бұрын
Cost of bike maintenance is going to go through the roof to offset the losses from the bike sales. Change a tire? $40 + Material cost.
@paulgrimshaw8334
3 ай бұрын
Who the heck pays that? Change a tire yourself. Grease headset bearings. Wax chains. Clean and lube mechs. The reason why prices have soared is because the industry has successfully convinced folks that everything is rocket science. Which it isn’t.
@joehiatt1992
3 ай бұрын
Amazing how stupid or lazy or both people are,been fixing my bike since I was 6,simplest thing to work on
@DaveCM
3 ай бұрын
Maintenance on a bike isn't that hard. There are tons of videos and books available. The tools can get pricy, but it is sometimes worth it to buy a specialty tool when you consider the cost of paying someone. I even have bearing presses I bought on Amazon and it works great.
@hippiebits2071
3 ай бұрын
@@76844 I know Trek is pushing a really aggressive maintenance schedule on at least their mountain bikes but I would hope even the average person could see most of that for what it is. One day on one of these threads I’ll have to post a copy along with the pricing but I haven’t noticed any changes in prices beyond the inflation we’ve seen pretty much across the board at the local IBS.
@russellbryant2273
3 ай бұрын
@@joehiatt1992 did your dad teach you at that age?
@phillipmurphy842
3 ай бұрын
Thankfully this is happening ! I recently purchased a bike directly and the process was seamless, fast delivery, great online support and minimal assembly that anyone could accomplish. LBSs are great for service if one doesn’t have the time,skills or tools. Sales via a LBS has rarely been a pleasant experience. I hope that all manufacturers move to direct to consumer sales.
@Spoons89631
3 ай бұрын
I think this is great! as much as I love to shop local, that just isn't an option for a lot off people. I have 2 bike shops within an hour of me and they only deal with +$1500 bikes and when it comes to adult Trek bikes they only have they $2500+ bikes. This will force them to carry a wider selection that is more realistic to most rider or focusing more on services. The bike shops in the area are keeping people away from cycling because they will not cater to beginners and people that do not want to spend thousands of dollars on a bike. In the end cycling is a niche market and there isnt room for the snobbery that most shops have, I really am hoping that this kind of stuff will knock that down a peg or start weeding out the unfriendly bike shops.
@garybird8646
3 ай бұрын
There was an article in Bicycling magazine 25 Years ago citing the death of the bike shop. What appears to be happening here in the UK is shops are getting back into custom builds and moving away from highly commoditised brands.
@yonglingng5640
3 ай бұрын
The last shop I worked in is more of a workshop than a bike shop. In here, I get to let bikes leave the shop with a higher end product quality because it has some things the first shop I worked in never had. Even I myself have some tools the first shop never had, giving myself an edge.
@petersouthernboy6327
3 ай бұрын
While I race a Giant Revolt, I use Specialized tires (and a 3-D saddle upgrade) which I order online but I pick it up at my local Specialized Dealer. He gets a cut and I get to BS with them and buy various consumables like valvestemd , sealer or rim tape.
@hummmel
3 ай бұрын
I believe that any sort of brick and mortar retail can survive, however customer experience has to go way beyond the current experience. When there is not enough value for customers to make a visit, customers will divert to online as the pain to a transactional relationship will be largely improved by online.
@1monkeyflower
6 күн бұрын
In this new economy bike shops should focus more on components and accessories. I think people are more likely to still use bike shops for upgrades gear and repairs. It’s still nice to be able to try on or gets components on the spot. I’m a little older though and still appreciate supporting my local shops.
@qibble455
3 ай бұрын
I for one will always need a LBS. For all the weird little bike related stuff. Maybe there's less and less of people like me.
@joshuarebennack68
3 ай бұрын
My local LBS(es) all do different things to retain and gain customers. One (where I get my tune-ups and where I got my Trek Checkpoint) makes it clear ordering through them or getting work done there regularly means you don't pay sticker price. They have no qualms about working on direct-to-consumer bikes either, meaning they gain customers through contacts that way. Another (where I got my Mukkluk, they are a Salsa dealer) has a coffee shop, beer, and a snack spot inside. In the winter they set up a Zwift cave and rumor has it with the new Zwift Ride they are going to do a "multiple Zwift cave". The third, a Marlin/Scott dealer, focus on NICA with preset "one and done" packages for new NICA racers. If I was to start a LBS now, I would understand it couldn't be the bike shops of the past. It would have to have mobile service or coffee/beer or Zwift or something to back up the bike end of things.
@rcushing1991
2 ай бұрын
Love my local Trek shop but that didn't make me buy a Trek bike. I ordered my new bike from a bike shop 2,000 miles away bc of his prices, product availability and their reputation for support. My new bike arrived within a week, in perfect condition. I have since purchased mountain gears and hardware to use on it. Had I been local to the shop, they could have or possibly would have discussed my riding and desires and set me up with the mountain cassette and required AXS derailleur to support it from the start. Downside is now my son says I'm cheating using the 10-36 cassette to climb to Mt Mitchell. :) Hey, being 67 and only riding 3 years now, I need all the advantages I can get, before I have to go all out ebike on him in 10-15 years!! Bottom line, local is great but my neighborhood bike stores do not sell Cervelo R5 bikes and that is what I really wanted to climb with and I love my purchase. The local stores still get my service business, bike fitting business and parts business. Not stocking as many bikes should actually help local stores from being straddled with so much inventory that ages out so quickly. Factory direct will help in the long run. The guys buying bikes local that they want this week for a birthday will never change, nor will the Dentist bike status symbol purchases, both big money makers for the LBS.
@PanaehaliTut
3 ай бұрын
The death of local bike shops would be a huge blow to e-biker owners. Since it is rare that you can buy any spare e-bike parts online. Let alone any diagnostic software. Sending the whole bike back to the manufacturer would cost a fortune. And it takes too much time. After the warranty is gone, you'll be on your own. Also, what if there's a problem with your bike out of the box. What are you going to do? Send it back? And wait a month to get it fixed? What if you are not even qualified to find the problem? Like spokes not been tensioned properly. This happened to my first cannondale. And i had a nasty crash when my wheel suddenly collapsed. We need bike shops. But manufacturers profit more from direct sales. And money always wins in the end.
@charliedillon1400
3 ай бұрын
Just sack up and buy a regular bike. Ebikes are like those wheelchairs for fat people at WalMArt.
@charlesmansplaining
3 ай бұрын
Yeah, factors like you express will cause a lot of people to just say screw it and go find another sport to spend money on. I'm told Pickleball is growing and fun. If you have no abilities to acquire some simple tools and do your own bike repairs then cycling is not for you. I have never had the real need for a bike shop mechanic unless the job required specific tools like working on the Cannondale Headshok. And if I learn that a bike is made in such a way it requires specific tools I wouldn't buy it in the first place. But I do own a lot of Park Tools products because I like doing my own repairs and working on friends bikes. I love building my own wheels most of all. Nothing more relaxing than sitting down with a cup of coffee and turning on a movie while building or truing a set of wheels.
@PanaehaliTut
3 ай бұрын
@@charlesmansplaining Rock climbing is a lot of fun. Way cheaper. And safer if you do it right.
@dudeonbike800
3 ай бұрын
It will be a huge negative to the environment as well. Instead of fixing perfectly good e-bikes, they'll just go to the landfill as the consumer will just buy the "latest, greatest one" instead of having it repaired. Only to repeat this cycle a few years later.
@tomekborucki1120
2 ай бұрын
To deal with e-bike issues you don't need a bike shop. The workshop is good to go. Manufacturers might sign contacts with local workshops.
@noonesomeone669
2 ай бұрын
Direct to consumer and boutique experiences seem to be the path forward. The economies of scale that exist with central distribution make it attractive for sales and a lack of overhead in inventory allows greater flexibility for retailers. If a consumer is price sensitive they are going to shop around and often choose a DTC brand. Pivoting away from retail distribution may lead to more lean operations at the old guard of manufacturers and some more competition on price. Downsizing retail space and focusing on the experience rather than high dollar sales changes the roll of a LBS from a one and done shopping experience to a hangout spot. Fitting before buying DTC bikes, coaching, cafes, repair focus, and so on allow a pivot from relying on selling bikes. The boutique brands can set up small shops in high value markets or limited time pop ups to maintain an air of luxury. A shift from selling a product to an experience seems to be the way speciality retail is heading.
@alejocycling
2 ай бұрын
In Miami we see this as a faster respond with a better price and the warranty now its controlled directly by us most shops sell you a bike and wont care if you have isues with your bike. We still going to use a bike shop or mechanic to get it built. If the price online is better why not. Adapt & Evolve.
@GCPerformance18
2 ай бұрын
yea this is what we have ot do no question, just the industry will shrink in terms of open store and weed out the ones that should not be around anymore
@brayan8346
3 ай бұрын
I love my local bike shop. The group rides have changed cycling for me. I hate that items are never in stock, the exact item I’m looking for is almost never I stock but “we can order it” that’s the reason I purchase online. Trek corporate stores despite how much I hate them, do a better job of keeping property inventory with a wider selection of items. They’re just better business people. This won’t have an Amazon effect on the industry unless they price products similar to Canyon. But it will still shake things up a little for local retailers that aren’t keeping up with the times. It’s unlikely that a white glove service will go anywhere. It’s only viable in big cities, or with retailers that may want to specialize in this kind of service similar to TireRack.
@douglasalexander4348
2 ай бұрын
What’s wrong with having an option ? A friends gears weren’t indexing on a 1 month old bike. They put a new cable in and charged him £25.00. It didn’t need a new cable and just a couple of clicks on the barrel to make up for cable stretch. It’s so good to have dealers isn’t it.
@jerzsubbie
2 ай бұрын
GREAT NEWS!! Trek has been dragging their feet to go full D2C. The funny part about this is, they’re still not competing with Canyon and the likes because they’re already more expensive and now they’re adding fees for D2C. Doesn’t make much sense. And LBS aren’t going away. Sure, some may close, but the good ones will adapt to a more service/repair centric model. I see some already doing this.
@nicksfishroom915
3 ай бұрын
A huge part of the pleasure I get when I receive a new ride is the unboxing and build out process. I've had.bikes shipped to me for 30 years. The only complaint ive had over those years is shipping times. Id rather wrench my own bikes and dial them in myself. That does require a copious tool set, but tools are fun. Bike shops aee for guys and gals that aren't that into it. I've saved hundreds if not thousands over the decades, not to mention the downtime involved in bringing my bike to the nearest lbs and having to come back when its repaired. No thanks. A serious rider ought be able to maintain and service their ride.
@mikel.mp4
2 ай бұрын
my local bike shop experience: real person who knows about bikes is overworked repairing non-stop, the person who will show you bikes around meanwhile: "mmmmm so your budget is 1500-1800, there is this model on this price which we have on size XXS and size L, if you want to try something of your size we have this other bike that costs 3000 and then those ones are 6000 so perhaps not on your budget". every single time.
@mike_f
3 ай бұрын
I can't overstate how beneficial it was for me to ride several different bikes in different sizes from different brands when I purchased my bike last year. I walked out with a completely different bike than I was convinced I was getting when I walked in. I probably paid more than on line but I'm far more confident I got the "bike for me"
@Adventuregirl96
3 ай бұрын
I enjoy shopping so I like going to my local bike shop. I like buying a frame and shopping for all the parts talking to salespeople to see what they suggest. I have done this with two of my last three bikes and it is just part of the enjoyment of cycling.
@dudeonbike800
3 ай бұрын
Foregone conclusion here. I predicted this years ago. When a DTC bike like Canyon can offer a the same product to the consumer at CONSIDERABLE savings, the traditional manufacturers HAD to respond. I don't like this at all, but at the same time I can't fault tRek or Specialized for doing what they have to do to save their skin. Evolve or perish. I feel HORRIBLE for the IBD. I bought an SLX Ibis Ripley for $6k during Covid. Friend bought an XT Canyon, also full carbon, with DT Swiss wheels for $5k. Thousand bucks LESS for a pretty big step up in bike. Both sold at MSRP. THIS is why tRek & Special Ed have been buying up retailers like mad. It allows them to take the DTC model a step further to head off Canyon and others.
@trackar134
3 ай бұрын
Trek bought our local LBS in 2021 I think to make it a trek store. And they’re closing it this week now due to lack of sales.
@TESTA-CC
3 ай бұрын
This is a good thing, for both consumer and Shops. The shop do not have to accept various model bikes in order to get the best selling model from trek. Bikes shops do not have to hold dead stock, or purchase stock. trek do not have stock returns at the end of the financial year from dealers of bikes that did not sell. Trek Authorized Bike Dealers Will be Sent the Bike to be Built in that person's Area. Every bike sent or built is sold. This again cuts waste materials for trek keeping costs lower for the consumer. With the Customer Collecting the bike once Built, and Registered under warranty with Trek Authorised dealer. This cuts costs for everyone involved. This is a win win for everyone because costs have become too expensive. Love 🇬🇧 🖖
@superyamagucci
3 ай бұрын
Bike shops won't die, but they'll certainly need to adapt. Bikes are easy to work on, but the average rider like me is never going to get all the tools required.
@overland_adventure_nz
3 ай бұрын
There was absolutely no need to carry all the bike stock in bike shops in any longer. The save substantial costs the shop, the shop of course can do click and collect for customers when they come in and sell it to them directly but otherwise just stop having stock of the bikes just a few pictures up and turn it into workshop only in the backstreet. Other options to carry a few old-fashioned speeds around town bikes that people don’t realise they’re still available . Having worked in the local bike shop, I understand there’s a lot of Sales staff will push people into things instead of helping them when they ask . All the best for the future, I’m fortunately out of the bike shop business and moved onto other things. This is because there was too many new shops popping up locally trying to undercut everyone else and then going under within a few years just cutting everyone’s throat .
@GCPerformance18
3 ай бұрын
yea I agreee there is no more need for so much stock even for us where our manufactorers we order from they do not have bikes in stock, I like the idea of having bike models in stock to sell off of and show consumers the bike in person but only like 1 model of each bike, which is reasonable, it is an expensive purchase to show them an example
@overland_adventure_nz
3 ай бұрын
@@GCPerformance18 You’re so right. But a bike shop could end up like a local car dealership with only a few bikes in the showroom and the rest can be staff members bikes and friends of the shop to help with customers. A large screen in the showroom, i.e. an extremely large TV connected up to the computer system to be able to show the customers the bikes upfront and large format and to be able to place an order for them straight away when they’re there. Our local Specialized sales rep could not understand why we stopped ordering in stock for the year when they started selling direct to the customers. He said you need to have bikes in the showroom to show the customers ! We said fine how many bikes would you like to rent the floor space from us to have them on show? He cannot believe that we turned it back onto themselves and in the end the shop today has only five or six bikes shown on display from Specialized and a few other brands are on show . An Extremely large screen to show Customer all the different models colouring and sizes in New Zealand in stock to order . At the time we were the 1st to follow some very similar to Rose Bikes in Germany. All the best with your future and your staff .
@gregmorrison7320
2 ай бұрын
There's been a few stores that have closed in my city recently, owned and run by good people by all accounts and part of a larger chain of stores, however what I notice is when I'm looking for parts for my bikes these same stores have really bad online websites where you just can't find much of anything, so they don't get my business. If I want a new chain or brake pads for example, I want to be able to order it online and usually get a few other consumables at the same time and have it all delivered to my door, I'm not going to make a special trip to the store which often results on walking out empty handed because they don't have the stock or only some of what I want, so I have to do an online order anyway from somewhere else. The stores that have good online stores seem to be the stores that have a good name and have been around a long time and keep getting my business. I've bought 5 bikes in the past 10 years, one from a store visit, one from a phone call looking for a particular model and they told me about a previous year model that they would discount and they had great service, one online and delivered, another a visit to a store after a phone call, and the last one ordered online and picked up at the store (this was the worst and ended with a frame warranty after much mucking about). My favorite had to be the online delivery that I got to build up myself.
@1mesonyx
3 ай бұрын
Lbs will manage but the focus on service and limited revenue from sales will decrease the overall revenue and number of lbs.
@korsveien
3 ай бұрын
Driving costs more than shipping in many cases. I live in Bergen, Norway. Driving and parking into the city is 2 dollars road toll and parking is at least 15 dollars. Even if I don’t add the cost of extra mileage on my car, shipping is usually cheaper than driving. That’s why I order online more and more frequently now.
@MickeyCh00
3 ай бұрын
I wanted a Specialized SL Creo Carbon Expert eBike about three years ago. My LBS, Specialized owned, was able to find one and when it arrived, they set it up to my size, etc. Cost around $10K plus. It has been in and out of the store several times since with various problems and mods. When I need service, they usually do it that day. Good bunch of employees. When I buy another bike, I'll have it shipped to them, gladly pay for that option. 🙆♂
@hawker604
3 ай бұрын
This does not sound like the Canyon model he referred to. Canyon offers more value because they are truly DTC. This sounded like no price break for cutting out the middle man. In fact it costs more and it really muddies the water for any warranty issues the buyer brings up.
@CinnabonMcTasty
2 ай бұрын
I'm pretty buddy buddy with every bike shop in my city. All of them will tell you they would rather be a service center primarily over dealing with sales. As a Trek fan for the past 20 years and some, I can say this is a good thing. A good bike shop won't feel the impact of direct to consumer bike sales, a good shop will bank off it.
@jamespape9256
2 ай бұрын
The problem I run into is the LBS has very thin stock, so most parts I am after have to be ordered. Dealers quote a week for the part, while online is 2 days. Also LBS’s in my area are aligned with a bike company and only carry their brand parts.
@Roger101Watson
2 ай бұрын
It's another nail in the coffin for IBD. I think specialist shops, custom builds, and workshops will be fine but your core family-run bike shop will struggle to compete with sales of new bikes. Competition is fierce and the margins are low and being squeezed more and more. After leaving the bike industry I am now a customer for the first time my first place to look for a new bike would be Canyon.
@kimwarner6050
3 ай бұрын
I bought my last bike online. I have a pinarello dealer here, but I don't like they're work or wait times. I ordered from a R&A out of NYC. The first bike the frame had something wrong so they sent it back to pinarello. I was able to customize the bike and have the steerer cut. To me all I want is the bike built how I want it and to be free of any defects. Experienced cyclist know what they want. I use my local shop for repairs and upgrades. Thats what they should concentrate on
@SkiRidesMTB
2 ай бұрын
My buddy just bought a Checkpoint at a LBS and the QC has been nothing short of miserable (which tbf the shop didn't catch either). Bottom Bracket was finger tight, low limit screw wasn't set properly, cable rattle was miserable. So who knows...can't imagine that will be better DTC.
@GCPerformance18
2 ай бұрын
yea I mean it sucks because those shops like that can leave bad tastes in a consumers mouth and then on the other hand there are shops like mine and also I know of others whos this is our livelihood so I want to make sure you have a good experience and continue to come back. too many places in this worlkd today suck at customer service and I have experienced this first hand and it never feels good to be treated poorly
@brianmaieli
2 ай бұрын
My issue with bike shops is that they are not willing to carry multiple brands and often offer no selection. There are so many great brands out there yet all my local shops carry either Trek, or Specialized exclusively. They always push those brands. They claim to be willing to help people purchase other brands, but you can always feel the hesitation. For these reasons I usually just use local shops for maintenance
@brianphillips7696
2 ай бұрын
I bought direct because I need a very specific type of bicycle that wasn’t carried in bicycle stores. I wanted a full sized folding bicycle for a person that was six foot five. Just try to find that in a local shop. lol I do support local shops though. I get maintenance done in them and someday when I need a more standard bicycle I will buy local.
@GCPerformance18
2 ай бұрын
Yea that’s understandable. Those are custom bikes in which I def recommend people buying there
@deeevans324
3 ай бұрын
Consumers are now more educated these days, I've been cycling for 4 years now mainly for exercise, but I ride every evening and my diet is right. I was close to 300 lb, at 5'9'' and now I'm 246. I was just at a bike shop, and 2 of the salesmen were trying to convince me to get rid of my bike and get a TREK Modone Gen 8! They tried to make me feel bad about my Religh Merrit 2, which I purchased new, and it has served its purpose. I don't compete in any races, and if I did, these much fitter guys would kill me. Why waste my time going to a shop, when I can buy online?
@olafjentzsch6759
2 ай бұрын
I think that is a crazy idea. Is Trek going to service the bike do tuneups etc. I know there maybe some people out there that can do that. But that’s what’s nice about a bike shop. Usually if you buy the bike from them, they take really good care of you.
@GCPerformance18
2 ай бұрын
but I mean they have the bike shops that are owned by them and they just hire employees, if anyone makes sense for them, it would be trek because they have the shops they can send customers too if they have issues. this is what I think the future will look like, all brands will have dedicated stores kind of like apple, majority of sales will be online and then if you need help with warranty or troubleshooting you will have to go to there store and make an appointment to meet with there "geniuses"
@gerald1964
3 ай бұрын
My colleague purchased a Canyon endurance bicycle. He complains about back pains when riding which he attributes to the ergonomics of the specific geometry of the bicycle. A few centimeters here and there can make a significant difference in comfort so the test ride that a LBS offers may be worth the additional cost compared with the cost from a direct-to-consumer seller for some people. An alternative however might be to get fit for a bicycle professionally which would allow for selection of the correctly sized bike from a direct-to-consumer seller.
@albertagt
3 ай бұрын
I was a DELL computer reseller for almost 5 years and then they did the same to the point that sometimes I was getting better prices on domestic than reselling. The customer has to deal directly to DELL under warranty, so I will not sale extended warranties from DELL to catch up after the 1st year
@pierrex3226
3 ай бұрын
I got a Scott box from a LBS to pack my bike. Box was enormous. I've seen unboxing videos of trek bikes, where it looks like the bike comes almost fully built. I guess that's why the boxes got so big. Basically a ninety degree rotation of the bars and voilà. If it works with canyon, I can see why it would work with Trek. Pinarello is also justifying its pricing (factor too) with paint customisation. That, and the disaster of inventory management when going through bike shops. Bottom line: it you can order to your door the exact spec you want, and there's hardly any assembling required, then, happy customers?
@GaweNowakowski
3 ай бұрын
All the bikes I bought requiered only rotating handlebar, screwing in pedals and locking in seatpost at desired height. I would say that it dont really require experience to do it correctly, if i were a manufacture I would just make instructional video and be done with it.
@treyquattro
3 ай бұрын
compensating LBSs for online sales sounds dodgy: sounds like a way to ameliorate LBSs initially but you know that the compensation will drop to zero over time and LBSs will be edged out.
@KandidKanuck
23 күн бұрын
Whatever the new way of selling is, it's all well and good as long as the local bike shop can survive. If they are not able to survive, then where are we supposed to get our bicycle serviced?
@filipnilenius3654
3 ай бұрын
Retailers will lose the customers who know what they want and know how to fix their own bikes. Those customers will buy directly from the manufacturer. For all other costumers retailers will still be in business. Those customer will want to test ride different bike, ask what bike they should buy etc. Those customers are not comfortable buying directly from the manufacturer online as they don't really know what they want and how to assemble parts together.
@marcinstyle85
3 ай бұрын
Not a problem there are no bikes available in the shops (at least in my area)and if you need proper fit you need to custom built bike anyway as ready built are sucks
@GCPerformance18
3 ай бұрын
damn thats wild, but yes I see this alot in trek stores, they do not have a lot of high end stock on the floor
@stevemullin1195
3 ай бұрын
I like the ability to goto my LBS to look at the bikes and test ride them to determine which one fits my body....can't always trust the size guides.
@JK-yi9gk
3 ай бұрын
then buy it cheaper online. I buy all my parts online because I can get it 40% cheaper. Why would I pay $100 for GP5000 tire when I can get it for $60 with no tax and free shipping? oh yea, to support the local bike shop🤣🤣🤣🤣🤣🤣
@00100Matt
3 ай бұрын
@@JK-yi9gk the guy you're replying to said he likes being able to go to a shop so he can test ride bikes...
@colin1780
3 ай бұрын
@@JK-yi9gk because there will be a day where none of that is possible anymore. Good luck getting right sizing, component compatibility or repairs on your own
@stevemullin1195
3 ай бұрын
@JK-yi9gk I would never use GP5000 tires...I worked bike tech on this year's AIDS Lifecycle ride and saw a lot of flats using these tires. Would be better to use schwalbe marathon + or touring which have the best flat protection on road tires. Going tubeless can be messy if you have a puncture you can't plug.
@joesmith-m9l
3 ай бұрын
Trek sold me one online. Cheap. Delivered it to the trek dealer who built it for nothing and I picked it up there. Pretty efficient.
@navyhmc8302
3 ай бұрын
When I buy a bike, I want to go to my LBS. I have a relationship with them, I know that they aren't going to steer me wrong and, most importantly, I know that by supporting them, if a few years, when I have a problem, they will be there to help me. TBH, the cost of direct to consumer is not worth the extra $$$ I pay later
@GCPerformance18
3 ай бұрын
thanks so much!!! yea this is what we try to preach but obviously people can have a bad experience at there lbs and maybe want to stop going there or supporting them, this happens everywhere in the world, its unfortuante but people have different experiences
@navyhmc8302
3 ай бұрын
@@GCPerformance18 TBH, there are 4 LBS in my town, it is interesting how there are folks such as myself that are loyal to one or two, be it location or staff. There have been a few that have come and gone due to either their business model or how they treated customers. It's a two way street (with only one roundabout.
@kiwibiker9754
3 ай бұрын
I wouldn't worry. I bet most customers wouldn't know one end of spanner from the other ,especially with the complexity of modern groupsets
@vnvtraining7203
3 ай бұрын
You need to see a bike in person and also get the right size! Plus the in store service for me personally is super important.
@cosmostrek2001
3 ай бұрын
bike shops are only for millionaires who can afford high prices. the used market and youtube for repairs and maintenance is for everyone else.
@ramsden35
3 ай бұрын
I bought my bike on the net because my store tried to sell me a bike I didn’t want, and didn’t even fit. It was an old stock Giant and they were a Cube dealer but refused to order me the bike. Thankfully the online retailer are brilliant which is a relief because Cube have been awful with the warranty claim.
@reddottx
2 ай бұрын
I’ll never understand consumer behavior. The only good shop in town with competent staff and mechanics closed due to lack of support. It was a relatively small sq/ft space so they tended to specialize in road cycling. They had some mountain bikes but the owner was a former Brazilian national racer so he did what he knew best. He would do whatever you needed. I would find parts around town and he would install them. The Trek store wouldn’t touch that. I bought a used frame from him at a good price. If you went in a half dozen times you’d know everyone who worked there. It was just nice. After he closed I just said f it and bought my next bike from Canyon. Worked out fine but it’s not the same.
@GCPerformance18
2 ай бұрын
yea its tough we have a nice shop and good people and we treat consumers pretty well, get to know them joke around have some hang out areas work on bikes as quick as we can and get people out the door for group rides and weekened rides and races but more and more competition is coming including mobile mechanics
@thomasspotzl4240
3 ай бұрын
How to live like a hermit amongst millions of people.
@nobodyisname
3 ай бұрын
Because visiting brick and mortar has become unbearable. Buying a new car is the worst. Then it's a bicycle, then groceries. Always trying to squeeze the last capitalistic penny out of us. How much money should the stores and corporations be making?
@larryhouse3776
3 ай бұрын
Ive never bought a bike i couldnt put my hands on before i bought. Ive even bought brands id never used before because its what i could physically grasp. Thats the story behind my current Orbea. I want a new Canyon, but i just can't be sure... Canyon would have a $8000 sale on their hands if i could try one out first basically.
@jonnoble1551
3 ай бұрын
I've been to a few LBS to try out a bike for size. They weren't prepared to let me ride their nice, clean bikes, so I might as well buy the thing on line and hope for the best.
@GCPerformance18
3 ай бұрын
I mean there has to eb respect on both parts, not just aimlessly test riding bikes of all there inventory because it is liability for test rides to happen and if customer fall on bikes they dont want to pay for it on test rides, and then also if there is a bike of interest the the consumer is interested in and really considering then yes this is where the test ride happens
@douglasdimwitty-zs9gx
2 ай бұрын
Every bike I own is from an on line source. Yt, commencal, canyon, and intense. Why over spend on a bike when you can go right to the source. All of the parts I need I research and buy on line as well.
@GCPerformance18
2 ай бұрын
very nice, as long as it works for you!!
@zap...
Ай бұрын
Trek also includes a lifetime of free air to inflate tires with AND an endless stream of email spam.
@GCPerformance18
Ай бұрын
hahahah lifetime air, wow thats crazy we offer that to everyone who comes into our shop even if you dont buy anything
@autothrust330
2 ай бұрын
Not gonna happen on a country that has a big tax and import duties.
@georgekrpan3181
3 ай бұрын
Bikesdirect led the way.
@GaryHarness
3 ай бұрын
I dont know too many people who can assemble a bike , Hydraulic brakes, suspension, ect. Whatever your agreement was with Trek to assemble their bike because you are a dealer should be null and void. Charge more.
@xmateinc
3 ай бұрын
Exactly if the ship it to their house then bring it to me to build, I’m charging full price for assembly.
@hippiebits2071
3 ай бұрын
A lot of the direct to consumer bikes pretty much have been already set up at the factory and then just partially disassembled to ship. No question a few things may still require adjustment once everything is together but it’s not like doing a frame up build or anything.
@KevinCook-u9t
3 ай бұрын
It’s not a frame up build. My last bmc was as direct ship and I literally hat to attach handlebars and pedals to complete assembly
@DaveEPie
2 ай бұрын
@@hippiebits2071these people don’t realize that- they are out of touch with current times
@graemehill
3 ай бұрын
It's a weird situation IMO. The pure D2C brands make sense. For example with Canyon you lose out on some of the benefits of buying from a store, but in most cases you save money. AFAIK Specialized and Trek are not offering lower prices for people who buy online. They just want to take more of the revenue. If the price is the same I would rather go through my LBS. I can only see a benefit if you live in an area where there is no store selling that brand.
@Mike-gv1rz
3 ай бұрын
I want to see the bike, ride the bike and ask questions about it before I buy it. I also want to build a relatonship with the LBS so that I can get good service if and when I need it. No online bike buying for me!!
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