Jansport the Best Bag with a Lifetime Warranty
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I've toured North America out of a Mazda 3, spent 2 years exploring the United Kingdom out of a broken down Citroen Berlingo, lived out of a Volkswagen Transporter in Australia during the 2020 lockdown, and the year after renovated my dream van a Ford Econoline named Moe.
Now I'm back in Australia inside Tony the Transporter doing a thank you video to JanSport, the company that made the backpack that I've been carting around the world since the beginning, as well as how to use their warrantee so you'll only ever have to buy one.
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Canadian JanSport Warrantee Email: jansportwarranty_canada@vfc.com
How to get New JanSport Bags for Life | Bag with Lifetime Warranty | Product with Lifetime Warranty
In a world where customer service is no longer a priority, products aren’t built to last, and airlines push you to buy luggage insurance for your flight, because why should the ticket you already bought guarantee both you and your stuff arrive at the same place, JanSport is incredibly refreshing. They believe good stuff should last, which is sentiment they’ve stood by since their beginning in 1967.
That year in Washington a man named Murray won a design award for creating the first adjustable aluminum backpack frame. Also that year my hockey team the Toronto Maple Leafs would win the Stanley cup, and haven’t even come close since.
Murray’s seamstress girlfriend, Jan created a backpack pattern for his new aluminum frame, being promised that if it was a success the company would be named after her. With all the popularity of their brand nowadays, I hope there are now more seamstresses at JanSport than just Jan.
This company also has environmentally friendly values using %100 recycled materials in their bags, and will attempt to fix your bag before replacing it.
Worth noting that the replacement process differs slightly from country to country, but from the ones I’ve checked out the lifetime warrantee procedure can be found at the top of their websites.
Here’s how easy it is in Canada:
When your bag gets banged up, all you have to is fire off an email to jansportwarranty_canada@vfc.com with:
Your complete name, address, phone number and pictures of your bag in its entirety, the damaged area(s) and the tags inside.
From there they say they’ll get back to you in 7-10 business days with specific instructions to your particular case, but to help set your expectations this last time I contacted them was over the holiday season and it took them about a month for a responce. Now depending on the damage they’ll either get you to send in the bag to be fixed which you pay the shipping on, or they’ll replace it which won’t cost you a cent.
To guarantee my bag gets replaced and not fixed I use my pack well beyond a couple tiny holes. Their staff have told me over the phone, that typically if your zipper is shot, that’s an immediate replacement as it would be more expensive to fix.
Now this doesn’t mean you get to pick a item from their inventory, because this isn’t an unsupervised drink fountain at McDonald’s, you get an identical replacement, or if they no longer make yours, they will upgrade you to the next available model which has some vast improvements from the previous model. Which has happened to me this past time.
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