I'm a former customer of Unitel Voice, when it comes to ease of use they are great. We had issues with their customer service and decided to switch to Twilio. Unfortunately Unitel Voice made it difficult for me to port the phone number out, after that we will never use them again. Twilio's prices, features and customer service is better IMO but it requires someone with technical know-how to set it up. Edit: when we moved away 6 months ago they did not support SHAKEN/STIR, meaning all of our out-calls showed up as "spam likely".
@LawVenture
Жыл бұрын
Thanks for the input! Oddly enough, your experience has been the opposite for me haha. I've always thought that UniTel's customer service was great (I always use the chat box). My porting process is going to be finalized on Monday. It only took two weeks for that process to be completed (UniTel's customer service walked me through it).
@wyattc3508
Жыл бұрын
@@LawVenture Outside of Unitel and Verizon I've rarely seen a port take longer than 3 business days when moving toll free numbers for my clients. A bunch of my clients have been moving to Twilio because we can connect call flow, logs and recordings to their CMS.
@LawVenture
Жыл бұрын
@@wyattc3508 Admittedly, the delay was on me... I accidentally gave my new phone service an address that didn't match the address that UniTel had on file. Oops haha.
@PeaceUnMe7687
Жыл бұрын
Behind a successful man is his powerhouse wife- Show off that pink mug! 😊
@annette2687
Жыл бұрын
Great video. Can you upload (professional) mp3 greetings or do you have to record them over the phone or web app like Google Voice for Business? Though very affordable, that's what made Google deal breaker for our business.
@midnightdragonfly9707
8 ай бұрын
But, you get what you pay for. Only decent person working handling calls is Wendy and maybe Greg in their tech support. The rest has been an absolute nightmare. Take it from someone that’s tried them for over a year and the few calls I made were cutting out 30+ minutes into the calls. Run don’t walk
@maxinebreedlove9172
Жыл бұрын
Can you turn the Unitel business lines off in the evening and just keep your personal line on? Also, for tax purposes, is it a complete separate bill from your phone service? Thanks-appreciate the content!
@LawVenture
Жыл бұрын
Yes and yes!
@Michael-iw3ek
Жыл бұрын
Those virtual phone services often don't allow texting; does this service allow texting?
@latoyadumas8763
Жыл бұрын
What service did you switch to?
@LawVenture
Жыл бұрын
Fax: HumbleFax Phone: Google Voice The goal is to upload videos reviewing my experience with both of these services. Stay tuned!
@melissa51828
Жыл бұрын
So im confused are using unitel now or google
@LawVenture
Жыл бұрын
Google Voice now, but it’s a little bit more expensive than Unitel. Plus, I had to get a separate fax service, which is an additional cost as well.
@melissa51828
Жыл бұрын
@@LawVenture do you feel like unitel is better especially for smaller startup businesses
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