In this session, Te Herenga Waka - Victoria University of Wellington discusses their new student success support programme, Tītoko, which helps students across the university, including study advice, student administration, support services and student life in general. This presentation takes a deep dive into why the programme was set up, the data supporting change to happen, the approach required for real change and the mechanisms behind how the programme works.
Learner-centric systems is one of seven learner success capabilities that underpin a whole-of-organisation, learner-centred operating model.
The capability is described as policies and practices that improve outcomes for learners, and processes for reviewing and aligning policies and practices to remove barriers and enable learner success (including drawing from the evidence base of Māori/Indigenous and diverse learner success practices).
The Tertiary Education Commission, alongside the tertiary education sector, hosts a series of learner success capability sessions and panel discussions. These knowledge building sessions aim to better connect the sector and share insights.
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