Week 6 focuses on the check-in process, a pivotal moment in a guest's stay. Clear communication during check-in ensures a smooth experience for everyone.
Key Topics:
1. Confirming Reservations
• Review how to confirm reservations in Arabic, including details like the guest's name (اسم النزيل - ismu’n-nazīl) and booking information.
• Practice verifying reservation details with guests.
2. Issuing Room Keys and Cards
• Learn to provide guests with their room keys or key cards in Arabic.
• Understand the phrases for instructing guests on how to use these keys.
3. Explaining Hotel Facilities and Services
• Familiarize yourself with vocabulary related to hotel facilities, such as the pool (المسبح - al-masbaḥ) or the restaurant (المطعم - al-maṭʿam).
• Practice offering information about available services.
4. Addressing Special Requests
• Handle any special requests guests may have during check-in, such as room preferences or additional services.
• Ensure that guests' needs and preferences are met.
By the end of Week 6, you'll be well-equipped to welcome guests in Arabic and efficiently navigate the check-in process. Remember that friendly and clear communication is key to creating a positive experience for your guests. Continue practicing your Arabic language skills, as they will be invaluable in your role in hospitality management.
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