In this course, you will learn about the origins of hospitality, the guest-host relationship, and considerations for supporting hospitality in healthcare environments. Healthcare organizations challenged by staff shortages and burnout, as well as attracting and retaining patients, are turning to hospitality concepts as a way to elevate the human experience and in turn remain competitive. By understanding the origins of hospitality, we see that it is a deeply embedded human activity. It is who we are as human beings and when done right, it provides for fundamental human needs such as psychological and physical security, belonging, and wellbeing. With a focus on guest-host relationships, designing for hospitality in healthcare environments can enable protection to lower stress and anxiety, intellectual welcome to be inclusive of all, and table fellowship to encourage sharing and trust.
NOT FOR CEU CREDIT. Per AIA and IDCEC guidelines, MillerKnoll can only provide credit to individuals who attended this CEU presentation live.
Негізгі бет MillerKnoll Design Perspectives: Intersection of Hospitality and Healthcare
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