A mishandled call means a great deal to many technical support call centers. To customers this is the least expected scenario. To a contact center, this occurrence is to be avoided like the plague.
www.magellan-so...
Technical call center agents need a good understanding of how the product works and how customers usually use the products. Trainers and quality control are tasked to analyze mishandled calls and suggest actionable items to avoid a similar situation for the tech support agent.
Magellan Solutions can help businesses deal with this issue and deliver the best experience to customers. Visit www.magellan-so... for details.
Негізгі бет Mishandled Call Docu - Part 1: Call Center in the Philippines
Пікірлер: 772