This is still helpful 3 year's later, I appreciate it that you are paying it forward on KZitem!
@freedomvote
2 жыл бұрын
Thank you! Worked perfectly - I agree….Moen should probably give a step by step guide on how to change batteries
@ajsilseth7948
2 жыл бұрын
I tried all kinds of things. Followed you suggestion ONCE, and am back in business. Thanks much!
@tim92653
2 жыл бұрын
Thank you so much, it worked. I went in bought a second unit because the plumber's time is so expensive here in S CA, wanted to have a back up if he could not get it working. Blessings
@dianewurm1262
2 жыл бұрын
Fantastic, thank you. I tried for three hours to get my water to turn on and watched your video and water finally!!!!!!!!!
@Dr_Howard
2 ай бұрын
OMFG! This was the answer to "what the hell is up with the Moen faucet"!! So simple, and yet so easy to overlook! Thanks for this, Topher!
@danieldalton9242
4 ай бұрын
It worked! After an hour of frustration. You're the best. Thanks.
@rhonda2260
3 ай бұрын
I was super frustrated too !!!
@staceyturnbow4701
2 жыл бұрын
Thank you!!! I thought my faucet was broken, but this did the trick!
@rhonda2260
3 ай бұрын
THANK YOU A MILLION TIMES OVER AGAIN 🙏 !!! I changed the batteries, and nothing 😫 Thanks to YOUR video, I have water now !!!!!!! Thank you 😊 Thank you 😊 Thank you !!!!!!! You were such a HUGE help !!!!!
@sabrinarodriguez6445
2 жыл бұрын
Omg this video saved us a lot of time. We just installed our new faucet and it was not working. Came across your video and this trick worked!!! Thank you so much!!
@dhaimacover4095
Жыл бұрын
I've followed your instructions and it worked. Thank you so very much for kind and helpful people like you. Thank you.
@shooter4062
Жыл бұрын
Thank you!!! Even the guy's at the plumbing store didn't know what to do! My day is so much better now! Thank you again.
@jenniferhar-lee9163
3 жыл бұрын
Amazing! We did not have low battery. Our Moen 5923EW faucet sensor stopped turning on water and faucet handle stopped turning on water. We followed your instructions and faucet started working again. Almost like a computer reboot [ctrl-alt-del] ... the disconnect of plugs and reconnecting in the sequence you provide a reset to faucet and is working again! Thanks.
@Jlindsley
27 күн бұрын
Thank you! I just dealt with the same issue and your video helped me fix the issue.
@bestarny1423
2 жыл бұрын
Thank you so much, today it drove me crazy again for the battery problem, it's a different model . As a electrical engineer I made it work once but I couldn't finger out what made it happen , now I knew it is design issue.
@djchubbithecheka6050
Жыл бұрын
Without this video I would have never turned on my faucet, thank you so much
@gabesmalley
Жыл бұрын
Super helpful - one additional tip is that the data cable needs a FIRM push into the sensor box. There's a second level of tight that isn't obvious
@RiteshKasat
Жыл бұрын
This worked for me
@gwgboys4404
9 ай бұрын
THIS is what finally got me going. Thanks for adding!
@tabitha3142
2 жыл бұрын
Thank you so much for sharing this! We were working on this issues for way too long and you helped.
@Tushkoo270
Жыл бұрын
Thank you!!!! A plumber tried ripping my wallet off!!! I denied it and knew for sure there was a way, and I was also sure many people must have had the same issue! And I found your video after 5 days! At least it didn’t cost me hundreds to fix it, just the batteries!!! Words are not enough. Thank you 🙏 Thank you so very much❤🥰
@ryanknake
3 жыл бұрын
Thank you for sharing! This fixed my problem. I had no clue what to do.
@TheUmasuresh
2 жыл бұрын
Just happened to me. Thank God….for your video- I got it to working.
@holdensmith5436
2 жыл бұрын
Thank you!!!! I just installed this and was getting ready to take it all out until I saw your video.
@blueprints4happiness
2 ай бұрын
Thank you for paying it forward.
@johnstrabley8084
Жыл бұрын
Appreciate the post. I replaced all 6 batteries and it wasn't working so re-googled and saw this video. Removed the wires and plugged them both back in and still nothing. So I wondered if for some reason the faucet didn't like re-chargeable batteries. So quick trip the to drugstore and replaced the re-chargeable with standard Duracell and immediately started working. Not sure why it didn't like the batteries as they had just been recharged and they had been used on other devices so I know that they work.
@chellescanlon6977
Жыл бұрын
Thank you so much. You just saved Christmas,,, thought I was going to have to get all f my water from the bathroom
@roberthudson5621
Жыл бұрын
Thank you so much it solved my problem it's been taking me hours and your tip fixed it in less than 5 minutes
@gregsibley4419
3 жыл бұрын
Freaking brilliant! I was about to rip it out an this fixed it!
@TronHardy
2 жыл бұрын
Thank you! Worked for the newest version of the Moen smart Faucet.
@badbeef3
Жыл бұрын
this with another video suggestion worked for me! Thanks.....Moen hire this guy too! to trouble shoot!
@vaneolimpio6627
7 ай бұрын
Thank you!!! This was Extremely helpful!
@romanworoch3902
Жыл бұрын
THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!! I think correct pronunciation for Moen should be "moan", since I have heard a lot of them since I started to look for fix or replacement. You fixed it in less than 4 minutes ...
@veronicadelgado9712
2 жыл бұрын
Omg this did the trick for me. No where in the guide does it explain these steps. Too bad KZitem doesn’t allow me to upload a picture so I can point to the cables you are referring to. P for Power cable or battery plug & and the thinnest cable is the sensor plug. I hope this helps.
@juliopolina
Жыл бұрын
Thanks for adding this bit of info. Most helpful!
@carolmasciadrelli5170
2 жыл бұрын
Worked like a charm!!!
@debbiem4083
Жыл бұрын
It works!!! Thank you!!!
@shellynissen3841
2 жыл бұрын
Thank you !!! I thought I was going to have to call a plumber at hundreds of dollars!!
@erikskaarland6605
6 ай бұрын
Thanks! Worked perfectly
@ashleylundy1346
Жыл бұрын
It worked!!! Thanks
@slamminpotatoes4508
Жыл бұрын
Tytyty worked like a charm
@jayzee3143
2 жыл бұрын
Thanks this helped me out as well 👍
@edgarzatikyan2922
2 жыл бұрын
I'll give it a shot - thanks
@vidgamer14
Жыл бұрын
Life saver thanks!
@AZ23MJ
2 жыл бұрын
Thank you for this!
@MarieMillin
6 ай бұрын
OK, I am trying to follow this direction but what is the sensor plug and where am I finding that?
@cleongui6706
3 жыл бұрын
Where do you change the batteries ans where is the sensor plug?
@topherdavies1
2 жыл бұрын
Mine has a wire from the faucet to a battery pack that is mounted under the sink.
@jnccreativestudios
2 жыл бұрын
Thank you for the video. However, I haven't had any luck with troubleshooting. The sensor stopped walking. I changed the battery, I unplugged the power cord and the data cord, I pushed the reset black button but nothing works. Only the handle works. Every time I unplug and plug the the power from the battery, the s sensor light comes (turns red, green, purple and blue) and turns off. But the wave doesn't work. The motor runs for a solit second but that's it. The handle works fine. Any suggestions or help?
@kmjjcs
10 ай бұрын
Thank you for sharing that!! I was getting ready to give up (had rechargeable batteries) then I went and got Duracells and it worked🎉
@AnyBox2020
Жыл бұрын
thank you so much
@bravobeats7983
2 жыл бұрын
Thank you so much.
@CarrieKoester-f5g
Жыл бұрын
Thanks!!
@joco8570
Жыл бұрын
I tried this but no luck. Moen says attach the sensor ("data" cable) and then the power. I've tried both ways. The water comes on for second a few seconds after attaching the power cable but then nothing. Very frustrating. Any ideas?
@shawnmiller1159
Жыл бұрын
How do you do what you say? Would have been helpful if you had showed us
@goldenset
2 жыл бұрын
I tried this on my Arbor motion sense. While it didn't actually fix the issue of top sensor coming back, I managed to see the led light come back on the ready sensor (front). It was not blinking before but it's pretty dim. The wifey changed the batteries over the weekend and in the middle of the night, the darn thing seemed possessed and just starts itself w/o turning off. given it's 3am and luckily I was actually awake and heard it, i just removed a battery so i can deal with it in the morning since opening / closing the facuet wouldn't stop it. I didn't try the "close the hot water valve" and let it run for 5 mins and if still not stopped, close the cold water valve. I had this issue before (ghost possession and the wave sensor aka top sensor stopped working. Moen sent me a replacement spigot and a new control box. that lasted only maybe 1.5 - 2 years and it's back to the same crap - wave/top sensor stopped working and the led on ready/front sensor no longer works.. again! At least i can barely see it now in the dark and this is with a fresh set of batteries. I wonder if i actually have to remove the power plug before changing the batteries or better, just perform a control box reset when changing the batteries. Which by the way and after 3-4 attempts of a reset, the top sensor still doesn't work and LED wasn't before I tried method in this video. I'm out of warranty when i contacted them today (just missed it by 4 months). The side effect of this work around - when i wave my hand in the ready / front sensor and move my hand off, the water would not stop. maybe i'll try another control box reset tomorrow. Though no matter how i tried even re-enabling both sensors, the fact the top sensor stopped working means I can't disable the sensors again to prevent the possession! Moen - not quite for life!
@blueocean1997
Жыл бұрын
I'm still stuck, could you please make another video that tells us more details ?
@duudeitsbeka08
2 жыл бұрын
Where is the sensor plug located?
@Santiago_6.2
2 жыл бұрын
Probably the data cable
@xBANANAxCOGNACx
2 жыл бұрын
NOT ALL HEROS WEAR CAPES!!!
@frankgiovingosr3339
2 жыл бұрын
where is it located
@topherdavies1
2 жыл бұрын
At the bottom of the faucet base, under the sink. There's a little plug.
@rldunn38
6 ай бұрын
Mine is AC - no batteries - but the restart sequence worked on it as well.
@philipjc1
Жыл бұрын
It did not work for me, my rear sensor will not respond. Help 😢
@vanscoyoc
Жыл бұрын
whats a sensor plug?
@lankaprince
Жыл бұрын
Where do I change batteries?
@kmjjcs
10 ай бұрын
Make sure the batteries that you’re replacing aren’t rechargeable batteries.
@conradzabor7695
2 жыл бұрын
This didn't work on my unit I wish I new what to do next
@Nextbigdeal
Жыл бұрын
Didn’t work won’t shut off can’t program override
@gaylegibson6884
6 ай бұрын
Didn’t help. Show me the battery pack!!!
@pennyalexander8941
Жыл бұрын
I did that but after a couple hours it stopped working again.
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