This is freaking amazing! You gave us PROOF of what we’ve thought until now- that mooncat has major issues with consistency! I hope this gets back to them and they do a “quality check” on their entire stock and throw out the bottles with bad formulas and get all of their future batches correct. You freaking rock! I love this❣️
@annbui2045
Ай бұрын
Or they'll do what they did last year and do a "mystery polish" sale. And people will buy and resell the "oopsies" as LE for up to 10x markup on Mercari 🤣
@pamelabeth
Ай бұрын
@annbui2045 Oh hell no 😂
@JenniferDufoe
Ай бұрын
@@andeesmanis Thank you for helping me organize the layout this video 😚
@JenniferDufoe
Ай бұрын
@@annbui2045 oh my goodness that's crazy!! 😕
@annbui2045
Ай бұрын
@@JenniferDufoe I mean I'm sure those were actually like. "Prototypes" or whatever, but I bet people would go for it!!! People are so ride or die for them for some reason.
@pplummer6571
Ай бұрын
Hey girl, you are 100% correct. At that price point, there should not be that many inconsistencies. I love your videos! Thank you for sharing with us.
@JenniferDufoe
Ай бұрын
@@pplummer6571 thank you! 😁
@MoodysMood-lt6wh
Ай бұрын
Thank you! You are not the first person I’ve heard say that had issues with their formulas. And as far as calling your dad, you’re never too old! I wish I could call mine.
@JenniferDufoe
Ай бұрын
@@MoodysMood-lt6wh My dad is one of those dads who can be super interested in what you're saying even though he has no interest at all. He was just meant to be a dad and now a grandpa to my brother's kids 🥰 I'm so sorry you don't have your dad but one day you'll be with him again and you will both be your perfect selves. At least that's what I believe happens ♥️
@MoodysMood-lt6wh
Ай бұрын
@@JenniferDufoe thank you and me too! I’m confident that I will see my parents again!
@evelinaz1548
Ай бұрын
i was going to order Mooncat but with their original swatch photo issues, consistency issues, and now their bottle shattering issues, especially at their price points... I must hold off yet again. I'm so glad you made this video to help people realize that hey, they can contact them and resolve their issues! but also i'm just forewarning people as well that your nail polish bottles should not be breaking & your formulas should not be so challenging to work with. def reach out to customer service no matter how small or large of a company !!!
@JenniferDufoe
Ай бұрын
@@evelinaz1548 I wonder if they'll reconfigure their bottle because of these brake issues 🤔
@geniej2378
Ай бұрын
So glad you talked about people who aren’t as experienced with painting their nails, and they probably won’t reach out to the brand for a replacement bottle with a good formula! Shame on the brand, this reeks of them offloading what they know are sub par batches onto customers, instead of writing it off as a bad batch
@JenniferDufoe
Ай бұрын
@@geniej2378 I can imagine when there's so many people saying that these are great polishes, you're going to just blame yourself if you're new-ish to painting your nails. I mean it's taken me years and years of painting my nails, trying different brands before I could tell the difference between formulas. I've also learned a lot from KZitem videos 🤗
@francesca.mimanicuro
Ай бұрын
Really appreciate the final comment about not understanding whether you can't apply polish properly or if it's the polish that has an issue...
@JenniferDufoe
20 күн бұрын
@@francesca.mimanicuro🤗 sorry I'm just seeing comment till now. I could just picture myself trying something new out for the first time and not realizing I have a bad formula and blaming it on myself. Takes the fun out of learning something new.
@madelynn1026
Ай бұрын
I’m am SO glad I came across your page and this video in particular. I am an avid nail polish user (fanatic). However I just started trying out Mooncat this year. I ordered so many from the recent sale, however I had not yet been able to swatch them. Boy did I RUN to my room and immediately start swatching after I saw this video! And wouldn’t you know my House of Hades formula is TERRIBLE!! Thank you for your honestly opinion on these and the pros and cons you encountered. Because as you mentioned we are all not perfect and very business will have some fails. I’m just happy to hear that Mooncat is acknowledging it and willing to keep their customers happy and coming back for more. Now… I’m off to watch more of your videos bc I’m intrigued 😊
@JenniferDufoe
20 күн бұрын
@@madelynn1026 I'm sorry I'm not seeing this till now and I'm sorry you got the bad formula of House of Hades it's such a beautiful color. I've gotten a few more moon cat polishes both through a de-stash and a gift from my friend and I'm so curious to know about the formulas. I haven't got to swatching them yet.
@Randi19196
Ай бұрын
I appreciate your honesty! I have felt bad, especially about contacting small indie polish companies about old and very bad formulas, but I am going to start doing it. I complained once this year when a polish called stars, which had stars in the swatch photos, had no stars. They sent me a bottle with stars and I was happy! Your video is helpful because when a Polish is older it should be checked for quality control before it is sent out.
@annbui2045
Ай бұрын
For the prices that they charge, I'd contact them for any little thing!
@JenniferDufoe
Ай бұрын
@@Randi19196 oh my gosh they didn't give you stars. So did they make a whole batch of polish with no stars!? That sucks. But that's awesome that they sent you out a new bottle
@SaraBowles-tq8ou
Ай бұрын
Love this video. I can’t believe how different your 2 stumpeds look! I have the lighter one and love it. But I will be contacting Mooncat about my HOH because the one I have is a very “challenging” formula. Love your videos! You’re a breath of fresh air ❤
@JenniferDufoe
Ай бұрын
@@SaraBowles-tq8ou thank you! 😊I'm pretty surprised about the improved formula on HOH, I'm pretty happy about it too because it's a beautiful color
@malloryalexander2741
Ай бұрын
I recently bought the power puff girl collection. It was my first purchase. I didn’t open the package for 3 days and then I removed the bottles from the boxes and waited until til the next day. I picked up don’t cry, bubbles by the cap and the bottle fell to the floor. I noticed that the caps were screwed on extremely tight. I had to use my rubber grip and I still struggled. I think (and I am just guessing) they use machines to put on the caps and that is causing stress fractures around the neck. The polishes were fine. No better than any other brand I have bought but because the breaking issues and folks needing stitches I will no be purchasing from them again. I am very glad you got your issues resolved but Mooncat is not for me.
@JenniferDufoe
Ай бұрын
@@malloryalexander2741 a lot of my grievances were on the formula in both my videos however I have heard lots of issues that people have with the bottles. Their bottles are made especially for them to look very unique, but I think that has created some weak spots in the bottle. It's sad because the bottle is gorgeous, but I'd rather have a sturdy intact basic bottle than worrying about it being cracked in delivery. 😕
@MrRogersTrolley
Ай бұрын
Very informative, and great update, Jennifer! I ordered HOH during the original drop. I thought mine was a trickier formula but not at all the rage-inducing experience you had! 😂 I feel like us nail polish fanatics are typically more forgiving in our assessments of polishes because we know tricks to get a good end result, so if you're saying it was bad, it must've been BAD. When you have a polish that is just plain impossible, it IS rage inducing! I have only 2 out of my 1k-ish polish collection that are so difficult to work with that they about made me lose my mind and are forever on my 💩 list. Lol! I wasn't into Mooncat, but they grew on me as a brand. A big part of that is in their forums, they don't tend to shut down constructive criticism. I have another brand that I love above all others for their formulas and quality, but they are super defensive with their customer base which is a huge turn off. I love Mooncat's Customer service as well. I got a bad retractable cleanup brush with their Nightmare Before Christmas box and they refunded me, gave me an additional credit and then paid for shipping for me to send the brush to them because they wanted to investigate how the product failed. Their rewards program is also definitely very good and straight forward. The color difference on Stumped in alarming! I wonder if the flakies alter the color over time. I've had many Holo Taco polishes with flakies and/or holo pigments change color, more than any other brand. Cold Shoulder is infamous for this, but even my bottle of Toe Beans turned less pink - more brown leaning after only a few months. I also have a couple bottles of BKL polishes that changed color (BKL proactively reached out to their customers first, though, which is amazing). Keep the great, informative content coming! Hope to see you at PBE! 😊
@JenniferDufoe
Ай бұрын
@@MrRogersTrolley forever on your 💩 list 😂 Thank you so much for this comment. I'm not going to PBE this year because this is my first year that I'm really gotten into Indie nail polish so I wasn't ready to fit that into my budget. But I will definitely be trying to make it next year. Do you go every year?
@MrRogersTrolley
Ай бұрын
@JenniferDufoe this will be my 1st year! My sister and I are going, and I'm hoping to make some new polish friends! My friends here are bored of my polish antics! Lol! ☺️🤣
@JenniferDufoe
Ай бұрын
@@MrRogersTrolley oh yes, meeting people that are into nail polish like I am is the whole reason I started this channel. I've never had anybody in my life that cared about polish like I do. That's awesome your sister's going with you. I'm probably going to drag my husband with me next year 😂
@MrRogersTrolley
Ай бұрын
@JenniferDufoe well, I'm glad you did start your channel! It's great finding our people! 😊 I hope you and your husband make it next year! I might take mine with me next year, too, lol! 💗
@ohaijen
Ай бұрын
Your stumped definitely looks correct now, I'm glad they got that corrected for you but Mooncat has some serious quality control issues going on right now. The bottles arriving broken or shattering in peoples hands when they open them, gloopy formulas or just straight inconsistent formulas between batches. I recently bought some of the PPG set but it likely will be my last purchase from them in awhile until they can address all their issues. I actually recently just bought a bunch of empty bottles for ~$40 so I can just transfer all my polishes into the empty bottles. i figured it's cheaper to spend that much over a trip to the urgent care/ER
@JenniferDufoe
Ай бұрын
@@ohaijen What kind of bottles did you get? Do you get them from Amazon? Will you be labeling them? I'm very curious about your plan 🤔😊
@lisapierce525
Ай бұрын
Fantastic video Jennifer. I don’t buy this brand but you made some very valid points. There’s probably people out there who don’t know that they can contact customer service and take care of a problem. Your last point made me think of my sister. She doesn’t wear polish often because she says she’s not good at painting her nails. I just realized, from your comment, it may be because she has only bought drugstore products and probably not good formulas. I’m going to give her some of my loved polishes and see what she thinks. I know she don’t own a clean up brush either. This is off topic in a way but I just wanted to thank you for making me realize I might be able to help her. I know this video will help those who watch it. Sorry this is so long but I also want to tell you that you’re so sweet even when upset, as in the comments abt you not painting correctly. You just smiled as you were addressing the comment and that just warmed my heart! You’re a lovely person inside & out!
@flaggov6949
Ай бұрын
You're a great sister.
@JenniferDufoe
Ай бұрын
@@lisapierce525 oh my goodness this makes me smile the whole way. Thank you so much and I'm so glad that you're going to help your sister to learn some tips with nail polish and she'll know what it's like to have a very good quality nail polish. There is a world of difference when you use a good quality polish and a great brush. Thank you so much for this comment. I hope you have an amazing weekend. You certainly made me smile 🥰
@lisapierce525
Ай бұрын
@@flaggov6949 aah, thank you. That’s so sweet!❤️
@SethLavender
Ай бұрын
Feelings are valid and are super appreciated.
@JenniferDufoe
Ай бұрын
@@SethLavender Thank you so much and so are yours. That's why I love being here chatting with you guys. I love to hear what we all think. It's fun to learn from other people 😚
@kimmmygibbbler
Ай бұрын
Knew I was in for a rollercoaster this time... Aaaaaw yeah!! Super fun set of reviews. Thanks for hanging out.
@JenniferDufoe
Ай бұрын
@@kimmmygibbbler 😂 Thank you!!
@lindarichardson9230
Ай бұрын
I agreed with everything you said, mooncat is expensive so I expect good quality products from them . Thank you for doing this review 🥰
@JenniferDufoe
Ай бұрын
@@lindarichardson9230 your welcome!! 😁
@ariannasv22
Ай бұрын
I didnt know that bottles breaking was such a huge issue for them. I made a purchase during their last semi annual sale and out of I think 13 polishes, 2 of them broke. I did notice that all they did was put the polishes into thin cardboard boxes with zero padding whatsoever. They did replace them asap, which was nice. Didnt realize mooncat was that problematic lol
@JenniferDufoe
20 күн бұрын
@@ariannasv22 sorry I'm just seeing your comment now. I have been hearing a lot about their bottles. Bbeaking. I recently got an email saying that they have been over feeling the bottles by a little bit and maybe that's the cause of the braking, hopefully it's as simple as that
@amygalli598
Ай бұрын
Such a great video, love that you did this! I too just started purchasing from Mooncat this May during their sale and have used quite a few of them already. I haven’t had a horrible experience as of yet with any of them, including House of Hades so I may have been fortunate to have received the better batches. I also ordered Stumped but I haven’t even swatched it yet, now I’m curious to see what kind of formula I got! I definitely prefer the looks of the newer formula you have! That is good to know their customer service is great though!
@JenniferDufoe
Ай бұрын
@@amygalli598 Thank you! That is so great that you got a good formula for HOH. That is such a beautiful polish and it is a standout color in my collection. I don't own anything like it and the customer service being good and very fast is awesome. It's surprising considering how big they are for how quick they got everything to me.
@Diametricallyopposed00
Ай бұрын
I appreciate this really in depth review and discussion, I don’t think most KZitemrs would do this, and the length of the video doesn’t bother me a bit. Maybe KZitemrs are afraid of jeopardizing their PR opportunities? I appreciate the effort you put into this. Looking forward to the next video!
@JenniferDufoe
Ай бұрын
@@Diametricallyopposed00 Thank you so much! Polish is definitely been one of my true passions. It brings me so much joy. As soon as I get polished in the mail or fall in love with a color, or have issues with something the first thing I want to do is chat with you guys about it ☺️
@BookChats
Ай бұрын
It's really so important to talk about formula issues, especially if someone is new to polish and just doesn't have a frame of reference. I've had good formulas from MoonCat so far but the first magnetics I bought were not a good formula and I would have completely given up on magnetics if i didn't have polish people to tell me the formula was bad and it wasn't entirely me!
@JenniferDufoe
Ай бұрын
@@BookChats I totally agree! If you're new to Polish it's hard to tell if it's you or the formula. KZitem is such a great place to learn a ton of tips and tricks.
@samanthamcintyre9296
Ай бұрын
I had bought house of hades when they did the restock after it had sold out- mine was just like your original bottle- i absolutely loved this color so much i just thought thats just how i thought the formula was- i had the hardest time applying and ive been doing my nails and collecting for almost 10years still had the hardest and most difficult of all my polishes from mooncat- and i have almost every color/collection from them i probably should have contacted them but i just thought everyone wasnt saying anything about it
@JenniferDufoe
Ай бұрын
@@samanthamcintyre9296 I was thinking the same thing as you. Like I said in the video when I received HOH I didn't think it was going to be an improvement. I was surprised that the formula was better. Very happy it is better because it's a beautiful color and I don't own anything like it.
@samanthamcintyre9296
Ай бұрын
@@JenniferDufoe im glad customer service was nice and speedy for your replacements and you got what you wanted but you are right about consistency they did send out an email about quality control so maybe they will be making improvements- but there is clearly different batches being made and something isnt being checked wether its an ingredient, color, separation, or temp- my order for their sale i had some of them had somehow opened prior to getting them and the polish was all up in the caps not sure if that was the heat or what but i did tell them and they replaced quickly because the polish was so thick not to mention the amount i lost already in the cap
@JenniferDufoe
Ай бұрын
@@samanthamcintyre9296 It sounds like from one of the emails I read. They were slightly overfilling the bottles which is probably the cause of them leaking
@blueberrymuffinv
Ай бұрын
Great review! I know it's so much more work but I wish you were able to live swatch both versions, esp House of Hades, so we could see how different they were. I was one of the lucky ones who got great formulas in my order and was so confused by all the comments I'd seen abt bad formulas. 😅 I love how in-depth your reviews are. I hear a lot of negative stuff abt Mooncat but most are not articulated well and not so specific, so it's hard to trust them. This was a very balanced review! ❤
@JenniferDufoe
Ай бұрын
@@blueberrymuffinv oh I totally understand where you're coming from. I also love to see live swatches. I find them extremely helpful. As my channel grows, that's something I plan for in the future. 🙂
@eeva-leenahassinen8793
Ай бұрын
I don't understand why some ppl get so offended if you give critique to Moon Cat or Holo Taco - every brand makes mistakes, it ain't personal! 😂
@JenniferDufoe
Ай бұрын
@@eeva-leenahassinen8793 for sure!!
@simple_naildesigns
Ай бұрын
Agree! Even Essie - I critiqued them on IG and looks like I’ve been blacklisted 😢
@TiffanyFord_13
Ай бұрын
Jennifer coming in hot with the receipts!! Thank you for doing this video! You di a great job of keeping everything 'fair' and relaying what the issues are!
@JenniferDufoe
Ай бұрын
@@TiffanyFord_13 thank you!! I appreciate that very much 😽
@lesliemarinos4869
Ай бұрын
Appreciate your honesty. I’m fairly new to indie polishes just over 3 1/2 years and even though I am a fan of mooncat, I’ve experienced some issues with their polishes too. Their CS is great, no doubt, but like you I have had colors looking much different then they should or very thick. They have grown exponentially in the last year and I have wondered if that may have something to do with it. Maybe they need to get more involved with their makers. I love small batch indie makers.
@sierra734
20 күн бұрын
I own a few Mooncat but not HOH ! I just ordered it now ! i will let you know how my bottle is . Tfs always love your honest reviews! 💙
@JenniferDufoe
20 күн бұрын
@@sierra734 Thank you so much! Definitely let me know how it goes. I hope it's not bad because the color is definitely beautiful 💙
@silmarienn8411
Ай бұрын
I've heard toooo many stories about Mooncat and their "bad batches". A company this large should be doing better. Also shame on the die hard fans who will blame anything but the company lmao
@JenniferDufoe
Ай бұрын
@@silmarienn8411 agree 💯
@unangelic00
16 күн бұрын
i've gotten a fair few mooncat polishes and i had no idea people were having these kinds of issues 😰 i must have been really lucky. it's so weird that mooncat buyers are trying to shut down honest consumers' reviews?? like sure it's worked out for me, but i would never think that necessarily means it works all the time for everyone, and i think it's important info whether you like mooncat or not 🙃 thanks for posting ✨
@JenniferDufoe
15 күн бұрын
@@unangelic00 Thank you for saying that. I totally agree. I do still enjoy my mooncat polishes and I'm very happy to have them, but that doesn't mean we can't say our true feelings about the few that haven't worked out. I like to stay neutral and see both sides ☺️
@Lovemesomesparkle
Ай бұрын
Now I want to go and check my Stumped 😬 I did destash my HoH because I didn’t like it at all so this review has been very refreshing ❤
@JenniferDufoe
Ай бұрын
@@Lovemesomesparkle I hope your stumped Is in good shape because that's going to be a beautiful polish come fall 🍂🍁
@vintagesquadssyl
Ай бұрын
This has been so helpful because I had the same thoughts of my HoH and Access Denied with your original bottles - the same gumminess and the old brush! I might email MC customer service to see if they can replace my bottles too 😢
@JenniferDufoe
Ай бұрын
@@vintagesquadssyl It's definitely worth a try. I mean I wasn't going to contact them until I read my comments about how nice their customer service is
@KzooBeerGirl
Ай бұрын
Oh for crap sake, you obviously know how to paint your nails so anyone coming at you for not applying a polish with a garbage formula correctly should just pipe down!
@andeesmanis
Ай бұрын
Heck yeah they should pipe down! This lady (Jennifer) knows her stuff! 💯
@Diametricallyopposed00
Ай бұрын
Amen to that 🎉
@JenniferDufoe
Ай бұрын
@@KzooBeerGirl thank you! 😊 Certain people take offense when you say anything negative about something they love.
@JenniferDufoe
Ай бұрын
@@andeesmanis 😚😚
@JenniferDufoe
Ай бұрын
@@Diametricallyopposed00 🤗
@ashleyj0
Ай бұрын
I'm looking at my stumped right now & it looks more like your old one 😮 mine isn't goopy, tho. The difference in base color is pretty alarming. Now i'm questioning everything. I gotta watch Nurse Jackie to see what hers is like.
@JenniferDufoe
Ай бұрын
@@ashleyj0 oh my gosh, if yours looks like my original one, you're going to be shocked when you see nurse Jackie's video. SHOCKED 😳
@lookouthill11
Ай бұрын
I’ve been into indie polishes for a while and have yet to purchase anything from mooncat for many of these reasons. The nail in the coffin for me is the price, it just does not match up with the size and quality of the product but that’s just my two cents. I fully support others being happy customers. No company is capable of preventing a mishap from time to time with qc because that’s just life. BUT, when it’s as frequent as it seems to be from reading reviews then it’s especially important for reviewers to be honest so the company can be accountable and issues in production/transport can be addressed!
@JenniferDufoe
Ай бұрын
@@lookouthill11 oh for sure. They need to know when there's an issue so they can address it. If it's not just a one-time thing, it needs a bigger fix than just a replacement bottle
@winnies2393
Ай бұрын
Yeah this quality control is a bit disappointing. It’s nice that the customer service was great, but I don’t want to have to contact someone to get replacements all the time. Every now and then is understandable, but 3 polishes in one order isn’t a great look.
@AmyLSchulte
Ай бұрын
Very valid points. I accept that mistakes can be made but as you said, why imply that you’re going to extra lengths when QC should always be addressed? Still can’t pull the trigger on this brand. I’m sure at some point they’ll have a color I can’t live without, though. 😂 Appreciate your video.
@JenniferDufoe
Ай бұрын
@@AmyLSchulte everybody says they have two sales a year, so it sounds like there's going to be another one around the holidays. Maybe at that point you'll want to take the risk on a couple and you'll get it for a sale price
@cupcakemae
Ай бұрын
This makes me nervy about the mooncats I own but haven't used yet lol. I'm super new to getting into polish and mooncat was my first brand that I tried. And I am someone who doesn't know how to paint my nails well LOL so I wouldn't know if a polish is a bad batch or user error. But thank you for these videos, very interesting!!
@JenniferDufoe
Ай бұрын
@@cupcakemae I could suggest Painted Polish and Potion Polish. Those are two nail polish companies that are extremely beginner friendly, have amazing brushes and still have a lot of beautiful color options to choose from.
@biogirl1381
Ай бұрын
new subscriber here. hello!!! i’ve had reservations about ordering from mooncat because of how inconsistent i’ve heard they are as a brand altogether, and as much as i have wanted to try them for soooo long, unfortunately until they handle their quality control issues, i will not purchase from mooncat. i’ll just continue purchasing from my favorite indie makers. girl, i’m 40 and would still be calling my dad if he were alive. 🥰🥰🥰
@JenniferDufoe
29 күн бұрын
@@biogirl1381 Daddy girls tell the end 😚 There are definitely way more Indie brands than I ever knew of, so many options out there for us
@biogirl1381
29 күн бұрын
@@JenniferDufoe absolutely!!! 💯
@jeanettemarkley7299
Ай бұрын
I never buy Mooncat. Zoya has a pretty bad consistency problem as well. I just bought a couple of the beachy brights and Brinkley has a horrible formula. I had to add thinner right after opening. I didn't see any problems with it in videos covering the collection. Zoya is less expensive, though, if you shop their sales.
@JenniferDufoe
Ай бұрын
@@jeanettemarkley7299 oh totally! They just had a 4th of July sale where you can get 10 polishes for $25. That's like $2.50 each depending on how much shipping is of course.
@angel_avengeline13
Ай бұрын
My first MC order was 2 yrs ago, Emo For Life, amazing. Took a break from my nail polish hobby and now I'm back 😅 ordered House of Hades and Access Denied (an older polish from The Matrix collection) they have yet to ship and I've been seeing so many reviews on the bad consistency so now I'm nervous...
@JenniferDufoe
Ай бұрын
@@angel_avengeline13 I hope you get the good ones!!🤞 my new access denied was perfection 👌 My new House of Hades wasn't perfect but it was easier to work with. Make sure you do three coats before you decide whether it's terrible or not. And don't forget you can talk to customer service
@tracyaf6084
Ай бұрын
I’m glad you got the right stumped. It’s beautiful. Mine is definitely like the brown one. The first one you got is clearly a different color. I agree the formulas should be consistent. It’s not a cheap brand.
@JenniferDufoe
Ай бұрын
@@tracyaf6084 I'm pretty excited to wear stumped for fall, especially now that I got the right one. It looks perfect for the beginning of fall. here in Oregon there are so many trees, when fall comes there's dark leaves all over and I'm going to be in the mood for this polish 🍂🍁🌰
@tracyaf6084
Ай бұрын
@@JenniferDufoe I’m in California where there are no seasons and I still love it for fall/thanksgiving time 😊
@JenniferDufoe
Ай бұрын
@@tracyaf6084 flakies look amazing in any light anytime of the year! They're my favorite nail polish finish
@tracyaf6084
Ай бұрын
@@JenniferDufoe same!
@TheFelinescience
26 күн бұрын
My Stumped looks like the second/lighter Stumped. Question those good Mooncat reviews on their site. They wouldn't publish my two star review. I got a bad bottle of Pixiestick. A lot of my shimmer polishes from the Lunar Sale didn't seem right when I swatched them, but I thought it was from swatching on a swatch stick instead of natural nails.with a sticky base coat. The shimmers had a couple pigment issues. Flight of the Monarchs (same order) wasn't ideal (not evenly mixed despite my usual techniques and runny into my cuticles), but it looked so good, I didn't care. The wear was five days. I finally got around to wearing Pixiestick. It had pigment granules. I took lots of pics, but you can't post them in reviews. The act of painting my nails was a pain and I got polish EVERYWHERE, and it was hard to clean up my cuticles. The pigment granules left bare patches where I tried to push them around. I did two coats on my left and three on my right. Two days in, the coats peeled BETWEEN the colors for the first time in my life. It left one coat of color on the nails with a rim of two or three coats. I expect a week of wear from all the polishes I use. I wrote a review and Mooncat wouldn't publish it. I was complementary (hadn't gotten the poor wear, yet) and talked about how beautiful it was, but had to give two stars because of the pigment granules. I got a couple days' wear out of Dragon Scales (same order), but figured it was the TYPE of nail polish, so I thought it was somehow my fault. I was on vacation, so doing NOTHING with my hands. I didn't really think anything of it until the bad wear of Flight of the Monarchs and Pixiestick. Come to think of it, my Mooncat polishes have the worst wear time, recently. I use their Getting Even base and Speed Demon top coat. Maybe I need new ones? In addition, I waited until Pandemonium was the free color with points. I bought bottles at full price instead of waiting for a sale because I wanted to use my points for a color I wanted. AFTER I placed my order, they sent an email saying they didn't have Pandemonium. I meant to write to cancel the whole order, but the email didn't send (my mistake...bad reception). They refunded me $15, but didn't put my points back. That's not a bargain compared to waiting and getting 20% off my order (I would have gotten $16 off, and would have still had all my points...so potentially a free nail polish bottle). Anyway, I have a free nail tool with my next order, but I don't know if I want to order from them again.
@TiffanyFord_13
Ай бұрын
Last comment, I swear lol. I love the length of the videos! I enjoy your content so idc about length lol.
@JenniferDufoe
Ай бұрын
@@TiffanyFord_13 Thank you! I feel the same way. I can watch a super long video. I'll put it on my laptop and fold laundry, it makes doing the laundry much better 😁
@fortheloveofLDS
Ай бұрын
I'll admit, I thought the whole "bad batch" discourse (across the polish world, not just Mooncat) was a conspiracy theory invented by people who just had complaints about swatch photos looking a little different or whatever. I hear that phrase casually thrown around any time people have the slightest issue with a polish they purchased. But looking at those two versions of Stumped... there's no explaining that away. Maybe the CS rep said it casually but I agree with you about the note that they specially QC'd your new bottles. It's like saying: "We know some of these are bad, but we'll make sure another customer gets those ones, not you."
@JenniferDufoe
Ай бұрын
@@fortheloveofLDS I try to touch on a little bit in my video. It is weird if you compare it to other brands, say Zoya or orly. At least when somebody gets a bad formula, everybody gets a bad formula. These batches are coming out with different formulas of the same color and it is confusing when you're hearing somebody bad mouth a Polish that You've had nothing but good luck with
@flaggov6949
Ай бұрын
Since opening a bottle can create a problem by exposing the polish to light, air, heat, humidity, and pollution companies try to check frequently enough to catch most production defects, but no more. They try to balance the risk of missing a problem to the risk of creating one, so I don't think it's an issue for them to say we're going to hand check your replacements. This was a very informative video. I'm the type that would probably think the problem is me and wouldn't say anything. This has convinced me to speak up if I have a problematic polish especially if others are giving rave reviews. ❤
@nerdlovesnails
Ай бұрын
You're so salty and I love it!
@Diametricallyopposed00
Ай бұрын
Salty in the sweetest way!
@JenniferDufoe
Ай бұрын
@@nerdlovesnails I take nail polish very seriously 😝😂
@JenniferDufoe
Ай бұрын
@@Diametricallyopposed00 🍭🍬 🧂
@CandyCupcak3s
Ай бұрын
It’s nice to see they tried to “fix” the issue, but kinda rubs off the wrong way how they know this is a thing while they don’t seem to be actually working on stopping it from happening… Hopefully they fix it, like they supposedly are working on their bottle breaking issue, but I guess only time will tell.
@JenniferDufoe
Ай бұрын
@@CandyCupcak3s hopefully behind the scenes there's some stuff we don't know that's going on and they're trying to fix the issues. They're such a big company with huge sales. I'm sure they want to do the right thing. Hopefully 🤞
@bitsofpolish
Ай бұрын
Ive had this brand on my wishlist sunce i got into indies two years ago. I keep seeing ads pop up too and really wanted to try them during their last sale, but..... I've held off. Im afraid of the issues im seeing and paying that price tag for a crappy polish just doesnt make sense I know some people love this brand and thats great, I'm just hesitant and dont feel the brand is worth it as of now Im glad to see they tried to make things right with your not so great bottles
@Rill154
Ай бұрын
I feel quite lucky that I've never had an issue with bad formula from Mooncat. I have close to 60 of their polishes and have managed to dodge the bullet with all of mine. Also have not had an issue with the bottle. Seems the bottle issue is recent, so doesn’t seem a failure in design, but maybe of a recent batch of bottles. Hopefully, they can find a QC solution for the inconsistencies. I don't know how likely I'd be to keep ordering if 3 of the bottles I got in an order were gummy and nasty or from the dusty back of the warehouse stock that fell behind a shelf.
@JenniferDufoe
Ай бұрын
@@Rill154 yeah I was wondering about the bottles breaking. As far as I know, they've been using the same style bottle from the beginning. I hope they don't have to reconfigure it. It is nice looking but it would make more sense that it was just a mistake in a few of them. I also got an email saying the actual size of the bottle holds more than 12 ml and they were slightly overfilling them just to make sure everybody got at the minimum 12 or more mil. That could be part of the reason why they were breaking or leaking. 🤔
@danamarie0424
Ай бұрын
The bottom line is you can’t trust what you got is the correct formula. It’s great that they have wonderful customer service but I don’t want to deal with customer service at all. Now I have to go back to my Stumped bottle to see if it’s black, I bought during sale so haven’t worn it yet, that is off putting. Most of us don’t have a KZitem channel so what would be the response then. There are so many indie polish makers out there that deserve my money more. TFS 😊
@JenniferDufoe
Ай бұрын
@@danamarie0424 I'm definitely not trying to talk you into purchasing more from them, but when I first contacted them they created the shipping label for these three polishes and then proceeded with the questions and inquiries. So I do not believe the fact that I have a small KZitem channel had any effect on the speedy service time, but I totally understand not wanting to deal with the customer service at all to begin with. I'm curious to know if you got the black or the brown version of stump 🤔
@danamarie0424
Ай бұрын
@@JenniferDufoe I just swatched both on swatch sticks. Stumped was definitely a lighter brown but will need 3 coats, so thinking closer to how NurseJackie described her bottle. HOH was a thinner formula than you describe & will need 3 coats.
@M.Jsmile
Ай бұрын
Love listening to your stream of thoughts Its like listening to Kathleen Lights ,very entertaining. I was wondering how your Mooncat polishes were for you. Ive been wanting to order from them but I see a lot of formula problems along with thinner bottles so they break more often. Still on the fence to place my order.
@JenniferDufoe
Ай бұрын
@@M.Jsmile If you've been thinking about it for a while and want to, I would say just do it. They have a lot of amazing polishes and their customer service was easy to deal with and handled the problem very quickly. Oh also, they're free shipping threshold is pretty low comparatively I appreciate that
@M.Jsmile
Ай бұрын
@@JenniferDufoe thanks for the reply .
@the.mermaid.scientist
Ай бұрын
Welp, I just received my first Mooncat order and now I notice my bottle of MermaiBait has a verrrry thin top corner. surprised it didn't just break on the assembly line 😅 first gotta finish my mani before taking pictures of the bottle to send to MC's customer service lol
@JenniferDufoe
Ай бұрын
@@the.mermaid.scientist I really do like their bottle and cap but it's starting to sound like they are going to need to refigure that bottle. I'm hearing about a lot of people getting broken bottles or cracks happening down the line 🫤
@Krappybutkutenailart
Ай бұрын
Omggg i hated HoH too!!! 😂😂😂 all this time i took it as i was a noob 😅 lol! But the different formulas you discovered make me feel better and less nail polish noob lmao!!!!!
@JenniferDufoe
29 күн бұрын
@@Krappybutkutenailart I think that's one of the issues that really bothered me the most! People thinking it was their fault because so many others are so loyal to the brand. They won't say anything negative at all. When you hear so many people say good things. You assume it's your issue
@SilverUnicorn5
Ай бұрын
Some people need to realize you can have a different opinion. I agree that for the price point I expect good quality. Different batches may be different. I feel really iffy on this brand due to swatches being mileading and inconistency with quality. I have purchased this brand so I speak from my own experience.
@JenniferDufoe
Ай бұрын
@@SilverUnicorn5 for some people they just take it so personally when you have anything negative to say about something they love. But it is not a bad thing for us to have different opinions we can learn from each other. I appreciate talking to somebody that has a different perspective than me 😊
@KaetheStephanie
Ай бұрын
wtf?! How are those 2 bottles of Stumped so different. Those are like, entireellly different polishes lol. I mean, both beautiful but damn hahahha. Thanks for the comparisons, I don't own too many Mooncats & didn't even know this was a thing
@JenniferDufoe
Ай бұрын
@@KaetheStephanie Maybe that's a good thing, don't worry about the drama and enjoy the polish 😊
@julsunnails1215
Ай бұрын
There should not be that many inconsistencies between batches especially for a lab created polish and at that high of a price point.
@JenniferDufoe
Ай бұрын
@@julsunnails1215 It kind of seems like to me that these types of finishes are not meant to be made on such a huge scale. Maybe that's why the mainstream brands don't sell them. Maybe they don't mix well in huge batches. 🤔
@OneUpAnnie
Ай бұрын
How are you 40 and look 25?? 😭 Drop skincare routine video ASAP PLEASE 🙏
@JenniferDufoe
Ай бұрын
@@OneUpAnnie oh my goodness! Thank you so much! 😊 To be honest, the only thing I really consistently do is use sunscreen. I'm from California in the Central valley and I grew up with blazing sun most of the year. Everyday I wake up, wash my face and put on sunscreen. Also, not to brag, but i have no children. I can only imagine the stress of taking care of somebody you love so much can age a person? 😚😚
@amandastillman8352
Ай бұрын
Doesn’t Mooncat and Holo Taco use the same lab to make their polishes. Why would Holo Taco have better consistency and quality control across batches than Mooncat? Even when Holo Taco has had bad formulas (magnetics, Royal Tea Blue, Not Milky White), it was the formula not the batch, as people purchasing across batches experience similar issues. Why would Mooncat have such a dichotomy across batches of certain polishes?
@JenniferDufoe
Ай бұрын
@@amandastillman8352 okay, I hope I can word this correctly in a text. Yes, I do think they are going through the same facility to manufacture the polishes, But I believe the batch inconsistencies are not on the manufacturer because the manufacturer just makes what the brand owner wants them to make. The formulas are not up to them. So if Mooncat wants a certain look, they have to mix the Polish. As you see in her videos on Instagram. she makes the recipe and the manufacturers would just be there to mix it up and bottle it. I believe the reason why small Indie companies can make outrageously unique nail polishes are because they are doing it in smaller batches. She's trying to make the same type of fun! Polishes but in giant batches and it's harder to keep it consistent. Okay all that was absolutely just my opinion on things that I have made assumptions on. I don't actually know any of that. But I have obsessively watched and read things on social media about nail polish for quite some time. But have absolutely no real education on the matter 😝
@eemmeeishere
Ай бұрын
Thank you for your comments about this brand & their inconsistent formulas! I have only purchased twice from Mooncat & the first order was a gift so I didn’t get to test them out. 2nd purchase, for myself, was Raven and House of Hades. I love the color of HoH! It’s stunning! But the formula is awful. Nearly unusable. Raven is pretty much the same if not even worse. I figured it’s just the brand. Chalked it up to buyer’s remorse and falling for hype. I guess I should have reached out to them right when I got these two. I only just learned about how big they are! Big or small, they should absolutely do a better job to QC their finished products. Here I go to put tape on my bottles in case they self destruct should I decide to try to use them again….😅 I will think long and hard before buying anything from this brand in the future, but if I do, I guess I’ll expect the same outcome as you had with your replacements or I will contact their customer service! Edited to add…I am also obsessed with polish and I know how to paint my nails! 🤭
@JenniferDufoe
Ай бұрын
@@eemmeeishere I love your edit at the end 🤣 It wasn't until after I made this video that I started hearing a bunch about the bottles breaking. I'd heard it here and there but I'm hearing it a lot right now. That's such a terrible thing that you have to factor in. Their bottles are great looking! So hopefully that's just an issue with a few of them and not the whole thing because they'll have to reconfigure the lid, the brush the bottle. It'll take forever I'm sure 🫤
@eemmeeishere
Ай бұрын
@@JenniferDufoe I am really just so turned off by the brand at this point…it’s a shame because they make some great colors! Buuuut there are plenty of makers out there who would love to have our business, right? Going to try some new-to-me brands when I open my wallet next time.
@litoreggie
Ай бұрын
I can’t waste my money on Mooncat anymore! Terrible brand and they cost more than others too. No way
@JenniferDufoe
Ай бұрын
@@litoreggie You definitely need to put our money in places that bring us joy. If you're worried about what kind of formula you're going to get then that is not a fun time.
@shelleyjones4146
22 күн бұрын
Do you have footage or trying to apply the polishes? I'd really like to see how bad they are 😅
@JenniferDufoe
21 күн бұрын
@@shelleyjones4146 unfortunately at this time I do not have a proper setup to do live swatches of all my nail polishes. It is something that may happen in the future. I'm working on it 😊
@ambitionroad
Ай бұрын
So we should have a PHD in painting our nails for an overpriced blue shimmer now? Got it 🤣 i have a cosmetology certificate and i think the formula sucks, there blame me 🔥
@JenniferDufoe
Ай бұрын
@@ambitionroad PhD in painting nails 🤣😂
@ambitionroad
Ай бұрын
@@JenniferDufoe in all seriousness I’m shocked in the difference in the color of stumped! I knew they had inconsistent batches of some shades but WOW that’s just not okay. Thanks for taking us along the ride for this whole journey lol it was enlightening
@alexblainelayter7703
Ай бұрын
I'm just confused that people keep buying from them and not just that but treating the brand like it's the best thing since sliced bread and gaslighting fellow customers into thinking that they're somehow at fault for not appreciating the alleged awesomeness when the products are clearly not of consistent quality. I buy a lot of polish and there are plenty of indie makers with very consistent excellent formulas and solid bottles. I've been hearing stories about this brand for ages and I'd never order from them. I'd rather give my money to another brand where I don't have to worry about bottles exploding or polish being too goopy to handle.
@JenniferDufoe
29 күн бұрын
@@alexblainelayter7703 there are definitely so many brands to choose from. I would never marry myself to one nail polish company and claim that they have no faults whatsoever. I like to dabble in everything. There's a lot of good ones. And like you said, you don't have to worry about exploding bottles 😝
@vmchapman20
Ай бұрын
Anyone else having issues with their rewards system? They never post my points until I reach out and complain.
@JenniferDufoe
Ай бұрын
@@vmchapman20 I'm sorry, I don't pay attention to the rewards. I never really thought about it 🧐
@unangelic00
16 күн бұрын
i had this issue and found out it's because i had an ad blocker on my mobile browser. i opened it in safari (which i almost never use) and all my points and stuff were there. hope this helps ✨
@9melissal
Ай бұрын
I was shocked when you said you were 40 because you look like you're a lot younger than that.
@JenniferDufoe
Ай бұрын
@@9melissal thank you!! 😚
@TiffanyFord_13
Ай бұрын
Omg, mooncat fans are so cut throat. Its ridiculous.
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