For 22 years ago I bought two defect SCSI drives I returned them and got two brand new with better specs worth 5-10 times more. Why is it so simple? Well a lot of tech support is a about conversation. Every mail Interaction session will probably cost $10. So if they can cut down interactions they will save money and the customer will be more pleased. That's why they rather stop the customer in the Seagate application. If they got a lot of HDD in stock it's better to help customers out in good will then doing the opposite. As you can see you are a happy customer and Seagate will earn your money and trust. Win-Win.
@TheBrokenTech
11 ай бұрын
I fully agree. It was super simple, painless, and likely the most affordable outcome for everyone. 👍
@AnubisWithCoffee
8 ай бұрын
Glad you got a good experience, they have always refused my returns when I used to buy Seagate drives, after 3 dying on me and them leaving me on the hook I went WD and never had an issue
@TheBrokenTech
8 ай бұрын
Weird. I actually had another positive customer service experience with Seagate since then. I had a drive arrive to me in what was new, old stock, condition. So it was a 5 year warranty drive, sealed in its packaging, but only had a few months of warranty left when I checked the serial. They fixed it right up. Fresh 5 years from my date of purchase. That said, I've never had an issue with anyone refusing warranty. It just seemed I needed the warranty much more often with WD drives. I think this was my first Seagate warranty experience.
@somethingelse4878
10 ай бұрын
I've used Seagate since I fit one in my Amiga 1200, and always had Good xp with them I had a WD green that died and a Samsung that set on fire. The spindle motor control chip burned like a cutter hit it But last year I lost 7tb of data when a 3tb and 4tb Seagate barracuda failed. They were in the pc but set to stop after boot Turns out it was most likely the heads or the part they park on Seagate wanting to save a few £$ cost my 20 years of family stuff. Yes the 4tb was the backup, the 3tb was a sort of mixed backup big file drive I also have a Samsung evo fail, the one that needed its data refreshing every week or so HDDs just don't seem as Good as they used to be, unless you pay far too much for a server drive Had np with the newer Samsung Evo's
@TheBrokenTech
10 ай бұрын
I think I've maybe 2 Seagate drives, ever, fail me... including the one I threw across the room. 😂 At least in the mechanical HDD world, Samsung was bought out (I thought by Seagate) along time ago. I have 4 older Samsung drives that are all still going just fine. A few Samsung SSDs and USB sticks too. No real issues. It's ironic that you say that about server drives. The Exos drives I showed in the video are legit, 100% real-deal, helium filled, server drives. They were the cheapest in $/TB of all of the drives on the table. At high capacity, they get even less expensive, but I wanted to stick with 16s since I have so many 8s to them up to. I always encourage people to buy at least a 5 year warranty drive and always have good back ups. It's a practice that has served me well.
@somethingelse4878
10 ай бұрын
@@TheBrokenTech Thing is that has always bugged me, is in the end if a hdd fails, its the data you lose not the drive thats irreplaceable. You made me lol about throwing the drive I fixed a cuda back in the day with a firm desk slam That stopped the clicking lol
@TheBrokenTech
10 ай бұрын
I keep fully redundant copies of all of my data for exactly that I reason. I'm sure I'm not completely protected from failures, but close.
@LuciusKyrus
5 ай бұрын
I was a PC tech for a couple of decades and have seen so many drive manufacturers come and go. When it comes to hard drives that failed most often it's Seagate. For hard drives, I use WD almost exclusively because they are better built. I have only ever warrantied one drive in my life, a Maxtor back in the 1990's. Unless you don't care who gets your data, just toss the drive and buy a new one.
@TheBrokenTech
5 ай бұрын
I haven't really seen that many manufacturers come and go. I've seen a lot of them get consumed by either Seagate or WD. For years I tried to avoid them both. My preferred brand was Maxtor until _they_ were bought out by Seagate. Then I switched to Samsung until they were *also* bought out by Seagate. 🤣 I was about to move over to HGST drives, but then WD bought _them._ So... I decided if I couldn't beat them, I had to join them. That said, on this topic the only real rule I suggest people live by is to buy a quality drive, which usually means one with a 5 year warranty, no matter who it's from. I've never had a problem with any 5 year drive that I didn't cause myself. I also stand behind my Seagate customer support experience (and a few more since this video, unrelated to failures). Based on those things... I've even decided to step into the great unknown and recently bought ~110TB of factory refurbished Seagate Exos drives... 2 year warranty via the seller only. We shall see how that goes. 😅 If data security is a concern, I suggest encrypting your drives before there is a problem. In this context, I'm not that worried about it. They're probably going into arrays where no one member has all of the puzzle that the volume contains.
@CantKillMe
11 ай бұрын
I never used Seagate WD drives all I had
@TheBrokenTech
11 ай бұрын
Like 80% of the WD drives I've owned have failed young. That was all over 20 years ago, but I rarely buy WDs because of that. I can't say they make a bad product since as a customer my sample set is just too small, but I sure do have bad luck with them. I'd rather be lucky than good. 😂
@JohnDoe-el5ir
5 ай бұрын
I didn't know that you can hit HDD hard that it will get marks from it and still receive a new one under warranty.
@TheBrokenTech
5 ай бұрын
Me either... Literally no questions asked. 😆
@pavelstoikov3780
4 ай бұрын
i have 1tb old Seagate BarraCuda but my luck was for some reason was corrupted firmware,well i sent for repair they fix and then said to me "i never seen this problem " after this it working great but its old now like 10 years ps: sorry of my bad eng
@TheBrokenTech
4 ай бұрын
They seem to stand behind their products very well. 👍
@CheerupA1
6 ай бұрын
Sucks that you have to pay to ship it back
@TheBrokenTech
6 ай бұрын
Ehh... It's not the end of the world on something like a HDD. Back in the day, Viewsonic tried to get me to ship a 19" CRT monitor back to them. That was like $80 in shipping, which is more like $150 today. 😂
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