I'm an ex Telstra contractor and have been caught in this situation many times. Before the NBN roll out and Telstra still owned the Network it was the customers or the home owners responsibility to provide a 400mm deep trench from the house to the property boundary. Telstra would then install the P20 conduit in the trench and do whatever was needed on the footpath to get the service connected. You can't run a lead-in cable through the Neighbour's roof to the unit that you are trying to connect for security reasons.
@SECUREACOM
18 күн бұрын
Thanks for sharing your experience! It’s interesting to hear how things were handled before the NBN rollout. You’re absolutely right-running a lead-in cable through a neighbour’s roof isn’t a viable solution for security reasons. The old system definitely had its own set of rules and challenges! 🏠🔧
@craigrik2699
2 жыл бұрын
Good stuff mate, great resource for the customer to use
@notathome13
4 жыл бұрын
The issue is tpg..... telco.. they need to arrange nbn to do connection. Issue is tpg assumes all residential premises are already connected (down side to script reading outsourced overseas called Centers)
@d00dz
4 жыл бұрын
Call department of housing to solve this issue. Tell them they have no phone line in the house. They will get techies to come and install the socket.
@user-mj9vl3vy3i
3 ай бұрын
Good luck with that one
@shanehewett5810
Жыл бұрын
100 percent owners responsibility if u build a new house you are responsible and if no leadin you are responsible
@SECUREACOM
18 күн бұрын
👍
@jawadahmad1898
4 жыл бұрын
If this is old house than its nbn responsibility or if its new than customer responsibilty to put new LIC upto the fence. As they are units so there will be an mdf or common joint in the 10 pair or 30 pair cable in the building. Body corp responsilbilty to put internal from mdf to each unit.
@SideWaysXD
4 жыл бұрын
100% it's an NBN issue all FttN connections are to either the MDF or to the first socket in the house, the TIO will always lodge a ticket through to the ISP that's just the way it works and then the complaints team pick it up and it goes through the cycle, this could be a few different things, like an addressing issue (As in they may have marked one of those houses as 1 house instead of 3 separate addresses)/ maybe it's a NBN service class mismatch and they need to do a roll back of class, regardless TPG need to handle this better and if they can't get it sorted then that's what the TIO is for.
@jawadahmad1898
4 жыл бұрын
Nbn responsibilty is only upto mdf in units. There should be an mdf or pit with a joint. Than bodycorp should put the internal cabling upto the wall sockets. Nbn doesnt do internal in units.
@SideWaysXD
4 жыл бұрын
We have no way of knowing if these are even running of a MDF as per my comment above stating both, the only people who can check the pair info is either NBN them selfs or TPG their ISP can check the AVC number for the pair info, He states in the Video it's a FttN connection so that's what I'm going off, if he is meaning to Say FttB then yes the customer who ever owns the address needs to get a cable from the MDF with the pair info to go into their house
@jawadahmad1898
4 жыл бұрын
Matter is that he is saying there is no LIC and cable in the house. He is talking about concrete cutting and putting new lic and lead in. I am saying there will be a cable already upto the mdf and than the internal cable from mdf to unit will be done by private tech like him. If owner has shown units as 1 house than he has to fix this address issue with council.if there is no mdf or any 10 pair or more cable from street than nbn will put new from pit to mdf
@SideWaysXD
4 жыл бұрын
when I talk about the addressing issue i'm just talking about his address showing up with 1-3 services under one LOC ID from NBNs side which he would then need to send a POD to TPG and then send it to NBN to get it fixed up if that's what is going on , i understand what you mean but my comment stands we have no way of knows if he even has a MDF, so really at this point all we can is give our opinions and guess its as simple as that
@d00dz
4 жыл бұрын
It's a department of housing issue. They are the owners of the house, so the people living there need to talk to them to get a phone line installed.
@gregsmith2377
Жыл бұрын
Thanks for the great update
@SECUREACOM
Жыл бұрын
No problem 👍
@hardwiired
Жыл бұрын
I never understand the big lead in cable issue. If this was in the USA, you would simply order service, technician comes out, realizes there is no drop (lead in) and runs a temp above ground one and puts in a ticket for a bury crew to bury it. No permit mess, no pointing fingers, just simplicity! And the customer would be up and running same day with temp cable.
@SECUREACOM
18 күн бұрын
👍
@kevlec1947
4 жыл бұрын
Yes Jason, seen a few of these in Mt Druit in my time.
@jasonmurphy3735
Жыл бұрын
Know it would be housing comition/owners responsibility to provide a conduit to property boundary, and internals so the leadin could be ran, after remediation team connected it to network.
@SECUREACOM
18 күн бұрын
👍
@just_passing_through
2 жыл бұрын
Whose responsible for the Telstra lead in cable? Really, is that a question? Obviously it’s Telstra. If you want copper from the pit to your premises, Telstra, and only Telstra can provide that. TPG don’t install copper phone lines. They never have. The NBN Co is only responsible for the backbone, which it already there. As you stated, that area is FTTN. The fibre is already installed to the node. It’s only the copper from the node to the premises which is missing.
@sunshinecoastflorist7838
3 жыл бұрын
I tried to Get Tio for an additional phone line and they couldn't enforce anything
@OhjusrebmememberedNohw
6 ай бұрын
ZOOM out on your camera when video recording mate. just am fyi. have it say... 0.5 scale maybe 0.7 . that records with wider angle and will look better when viewed on tv/pc or whatever. right now as you walk about its too zoomed in to right in front of you that you we can visualise the whole area . not meaning to sound padentic but i thought it may help out get better viewing experience bro. but yeah good info , I'm a cabler new to the industry. thanks
@SECUREACOM
18 күн бұрын
👍
@VW_Fan
4 жыл бұрын
Who would pay to have this cable installed? NBN?
@martinkuliza
4 жыл бұрын
yes, NBN Because if anyone else pays they then own that cable and a rule of cabling is BECAUSE THE CARRIER PAYS FOR THE CABLE AND INFRASTRUCTURE, ..... THE CARRIER HOLDS THE RESPONSIBILITY TO INSTALL AND MAINTAIN THEIR OWN INFRASTRUCTURE
@jmondragqueen
2 жыл бұрын
Telstra is not responsible here as they are not the customers provider, plus telstra sold their lines to NBN. Customer will need to contact the housing commission
@fozz3d
4 жыл бұрын
Take it yourself or the customer had a look on 1100.com.au to see the location of the pits and lead ins etc from Telstra?
@Rusty_Gold85
3 жыл бұрын
4 pit you saw was the lead in part built . Needs a pipe riser to the wall of triplex home from that
@darrenparkinson4576
2 жыл бұрын
NBN's responsibility.
@martinkuliza
4 жыл бұрын
As if the T.I.O. is going to do anything When has the TIO every done anything No mate, Step 1. Get them to call their RSP to get an NBN Tech out to do the install Step 2. When he arrives, AND HE IS PRETTY MUCH THE BEST PERSON TO ACTION IT, ADVICE HIM TO PUT THE JOB TO REMEDIATION stated as follows : L.I.C. SHORTFALL - LEAN IN CONDUIT CABLE AND TRENCHING REQUIRED the tech will measure out the distance and if any concrete cutting is required and he'll put the order to the remediation team Step 3. Remediation will come out and do the job It will be an agreement between the EU and the Tech as to whether the customer wants to do their own wall point in a place they wish, or... WHAT I ADVICE.... get NBN to put in the wall box and internal cable all the way to the first T.O. in some situations remed will only do the wall box then the next tec will do the internals BUT.. THA'TS HOW YOU APPROACH THIS the TIO is the long way around it'll take months if you book the tech and get him to put it into civils , it might take 1 to 2 weeks approx. TRUST ME ON THAT Now there's a few tricks to this HONESTY IS NOT THE BEST POLICY ok When the EU books the tech with the RSP do not tell the rsp there is no lead in cable, it just complicates it When the tech calls the night before arrival DO NOT TELL THE TECH THERE IS NO LEAD IN CABLE that way, he gets onsite and he has to book it in as a lead in shortfall if you tell him the night before, he'll cancel the job if you tell the RSP , they'll just make a mess of it and confuse everythign on the RSP side of things but, if NBN gets the unfiltered message, then... it'll happen but it MUST HAPPEN VIA A VALID WOR NUMBER which is provided to the tech without the WOR# they wont' do anything
@rroge5
4 жыл бұрын
Wonder how much more money nbn or telstra would be making if they didn't screw people around like this
@Rusty_Gold85
3 жыл бұрын
If the builder at frame stage put in sockets and run them to the Wall near Pit would cut half the messing around too . This short of shit was made worse when telstra was privatised and all other companies can provide phone/internet .But the only ones with Vans and Ladders were telstra techs . I did 33 years and could write a book on how customers are made into "tennis balls " due to John Howard
@jmondragqueen
2 жыл бұрын
Not a telstra issue
@TradieTrev
4 жыл бұрын
That ones factory fucked. Blame the person who built it.
@almasyafai9487
4 жыл бұрын
Telstra or NBN responsibility all the way till first socket.
@jmondragqueen
2 жыл бұрын
Telstra is just a provider like TPG. This is an NBN issue
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