Thanks for watching! What questions do you have? I'll make a Q&A video soon. Comment below.
@AnnieLyn
3 жыл бұрын
Thank you for sharing this.. Its really a big help,very informative.
@ReaNinja
3 жыл бұрын
Glad to know ❤️
@fatimatnaqvi
Жыл бұрын
Resolution starts from 11:30
@davidwayneherrera4267
Жыл бұрын
Having a Perfect 10 is a different feeling.
@Wez666
Жыл бұрын
What type of questions should I ask about a changed/updated website to get feedback?
@Itisrealtalk
3 жыл бұрын
can the companies use both CSAT & NPS?? And if it's about a customer's overall exp. with the client then what if even after a satisfactory call with me the customer gives a low score???
@ReaNinja
3 жыл бұрын
Each company has its own guidelines. A satisfactory call should be based on your account's criteria for what is considered 'satisfactory'.. if it passed, then a dispute can be filed. :)
@noelrago7764
Жыл бұрын
even though it can be disputed. A detractor still affects the score. And you will be coached and it will still reflect to your overall performance. Well i learned to absorbed it and just moved on to next client where i can get opportunity for a good score.
@pearlyyfy6330
2 жыл бұрын
Very unrelated but where did you buy your shirt? Love it 🥰
@ReaNinja
2 жыл бұрын
Thank you 🤗 from Penshoppe 💗
@mdjadventures
3 жыл бұрын
Very informative 💗
@ReaNinja
3 жыл бұрын
Happy to hear that 😊
@michaelabayot4853
3 жыл бұрын
Hi! I just want to ask. Do cx prefers a man talking or helping them or a woman?
@ReaNinja
3 жыл бұрын
I haven't encountered a customer who has that preference. They usually cant choose.
@michaelabayot4853
3 жыл бұрын
Thank you for your very informative videos all the time! I've watched your videos before getting hired up to training tips and now I'm here to csats 😂
@marielehelbes2094
3 жыл бұрын
And do they have the same calculation?
@marielehelbes2094
3 жыл бұрын
What do u think po better gamitin ng dental company nps or csat?
@lexieleighrique9796
2 жыл бұрын
Hi Mam, need ur advice if I should continue my application kasi I have hypertension. My chance po b ma hire if I disclosed it sa pre-employment medical exam? Thanks
@ReaNinja
2 жыл бұрын
Pwede naman. Your doctor will give you a fit to work certificate if pwede ka.
@HomerAnimation
3 жыл бұрын
I failed take assessment test sa concentrix bakit high standard kailangan ang companya😭😭😭
@ReaNinja
3 жыл бұрын
I think every company wants to get the best they can get and they will really aim high. Take it as an opportunity to study more and improve, then try again. ♥
@HomerAnimation
3 жыл бұрын
@@ReaNinja ok po di naman po masama kasi first ko talaga mag apply nang call center
@gunnerplay7462
3 жыл бұрын
New subscriber here 🤗
@ReaNinja
3 жыл бұрын
Thank you 🤗
@ansleythompson5473
3 жыл бұрын
Im new as well 😎
@harshitparmar6715
3 жыл бұрын
I think this is useful back in 90's.. it's totally not applicable in today's generation. It's all done n dusted. No useful tips, I reckon
@ReaNinja
3 жыл бұрын
Not sure what you're talking about?
@harshitparmar6715
3 жыл бұрын
@@ReaNinja about tips of NPS, CSAT
@ReaNinja
3 жыл бұрын
Can you share your useful tips to us? 😊
@harshitparmar6715
3 жыл бұрын
@@ReaNinja you've covered the ideal scenarios whereas in real-time you also knows that , we don't get this kind of customers who actually understand the situation.
@slapsoil1656
2 жыл бұрын
The f?!!!!
@jeancarlosgraterol1372
2 жыл бұрын
Hi! I am currently working in a call center and it has been difficult for me to have positive surveys. I am polite and try to solve the issue the best I can, but this has made me feel that I am not a good agent and it is afecting my life. Affff
Пікірлер: 35