Hi Sanjay , We are facing issue with authentication part . We have embedded the lets chat on portal side and logic through PVA . But bot is showing as sorry you don't have access to talk to the bot It worked on trail org but when we implement same in our dev instance its not working
@crmdeveloper6509
Жыл бұрын
Hi, thank you for this video. Is it possible to show the context variable value in quick reply? Example: in your example you have varOptionSelected, can you show that dynamic value in a quick reply? Thanks!
@abullah4204
2 жыл бұрын
hi sanjay, thanks for creating great content. do you have any video on the topic of omnichannel for CS custom channel.
@sharonsamson3479
3 жыл бұрын
Not able to add existing user in omnichannel administration even after i updated the security roles. Is there any particular reason?
@ashishambhavi
2 жыл бұрын
Hi..do u also have video on omnichannel Teams integration?
@sharonsamson3479
3 жыл бұрын
do i have to use admin login for all above steps?
@softchieflearn
3 жыл бұрын
Yes
@sharonsamson3479
3 жыл бұрын
@@softchieflearn Once I approve every step using admin account, same organisation non- admin account can access Omnichannel in PVA right?
@softchieflearn
3 жыл бұрын
Yes
@sharonsamson3479
3 жыл бұрын
@@softchieflearn great
@murarisai2816
3 жыл бұрын
Hi sanjay, Previously I Integrated portal with chat widget. Now I want to integrate with PVA , so for that can I remove the chat widget snippet from portal and replace with the bot snippet. Is it correct or any other solution.
@softchieflearn
3 жыл бұрын
That’s correct
@murarisai3851
3 жыл бұрын
And the last thing is it possible to integrate or communicate through all the channels at a time using omnichannel
@sunithach8486
3 жыл бұрын
Hello! I'm tried to configure chat widget in the omnichannel customer service, showing below error message........ An error occurred in the PreLiveChatConfigCreatePlugin plug-in Error code: 0x80040265 Any idea?????????
@softchieflearn
3 жыл бұрын
Provision omni Channel first
@sunithach8486
3 жыл бұрын
Thanks
@sunithach8486
3 жыл бұрын
Hello, I have successfully connected it to my Omni-Channel instance in PVA. I am trying to handoff to agent and getting the following error in the PVA chat: "Sorry, we aren't able to serve you at the moment."
@softchieflearn
3 жыл бұрын
Watch the video the clue is in video
@sunithach8486
3 жыл бұрын
@@softchieflearn Thanks at last Bot is working fine........
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