Vitally asked seven Customer Success leaders for their best retention tip that every CS organization should get on board with.
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00:00 Intro
00:12 Anchor your success plans in leading indicators.
01:25 Treat every interaction as a pre-sales engagement.
02:20 Ask your customers 'Would you renew today?'
03:41 Focus on early activation.
04:57 Offer direct communication through a shared Slack channel.
06:15 Help your customers achieve measurable results.
07:26 Share a 'highlight reel' of the customer's product usage.
Featured in this episode:
Ola Ogungbemile / Customer Success Manager, SME - Distribution & GTM at PartnerStack
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Rebecca Wilde / Senior CSM at Egnyte
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Mimi Marani / Senior Customer Success Manager at Vitally
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Jean Chapin / Former Sr Director, Customer Experience at Malwarebytes
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Nicole Kimball / Director of Revenue Operations at Vitally
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Ben Ottesen / Scaled Customer Success Manager at BILL
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Myles Bradwell / VP of Customer Success at UserEvidence
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Негізгі бет Ғылым және технология One Vital Question #9: "What's your best customer retention strategy that not enough CS teams use?"
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