As a home inspection business owner you need to get good at handling call backs, complaints, and poor reviews - because nobody is perfect and given enough inspection exposures you are bound to have a client blame you for an issue that you werent responsible for identifying - and how you respond to it publicly if it turns into a bad on-line review is crucial from the stand point of getting business on-line. This video takes a deep dive intio how I responded to such a complaint with the intent of hopefully capturing more online business based on my response. You can read my actual response here which also links to the inspection report in question which I redacted and linked to:
www.google.com...
Негізгі бет One Way For A Home Inspector To Respond To A One Star Google Review
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