Learning objectives: Explain why processes exist everywhere in all organisations. 2. Discuss the four majour process desicions. 3. Postition a process on the customer-contact matrix or product-process matrix. 4. Configure operations into layouts. 5. Define customer involvement, resource flexibility, capital intensity, and economies of scope. 6. Discuss how process decisions should fit together. 7. Define process reengineering and process improvement. (video 1) Instruction video accompanying the book. Operations Management, 10th edition. Krajewski, Ritzman and Malhotra. ISBN: 027376683X
- Күн бұрын
Operations Management - Krajewski - Chapter 3: Operations Strategy: What is process strategy
- Рет қаралды 3,131
Пікірлер: 1