I bought a Peloton Tread SPECIFICALLY due to the horrid customer service of Nordic track. It’s been a great experience so far and the one issue I had was easily diagnosed and solved without the headache that I may have gotten with Nordic Track. Also the Peloton does have the auto incline functionality now as part of their latest update.
@Jguevara1267
Жыл бұрын
It is obvious, when a company has more customers, communication is a little more difficult, that happens with all the most prestigious companies, but Nordictrack is much better in all the operation of the machine and quality, Thank you.
@jessiecapper3584
Жыл бұрын
Same thing here, I was torn ordered the Peloton first and was having buyers remorse, they cancelled it no problem. Then ordered the Nordic Track, thought I made a a good decision until looking through the app, and they do not offer live races and the customer support is terrible. The reviews seem to be incentivized and if the reviews actually reflected the product, I would say NordicTrack is on the decline. The iFit interface is very unorganized and outdated. Based on the interaction I had with Nordic Track (all 12 hours from placing the order to cancellation), I didn't want to be associated with them for the lifetime of my treadmill. Cancelled it prior to shipping and they charged me $600 for it just not to show up at my door. Went with Peloton after this even after having to pay $600 to cancel NordicTrack, and I'm so PLEASED. Game changer, it's amazing. Their customer service is fantastic. Pretty much you get what you pay for, if you don't want Peloton I would recommend getting a high end tread and using a tablet, or anything other than NordicTrack.
@tilasole3252
Жыл бұрын
Hmmm... Bad customer service or actually dragging small children and pets underneath... Decisions... Decisions... 😅
@LovelornLoveThorns
8 ай бұрын
@@Jguevara1267you must work for them
@2fernandi
Жыл бұрын
NOTE: This product works exactly as described. kzitem.infoUgkxguEIMc_Qwab-3QMTpF6jaRL80hiOOsIN It originally earned a four-star review due to a minor defect (see below). However, the manufacturer's customer service rep (Lita) went above and beyond the call of duty and deserves five stars now. I wish I could give even more!I purchased this item which arrived quickly. Assembly instructions were easy to follow. There was only one problem: One bolt did not screw into the hole properly. I called the company. Their customer service rep (Lita) was terrific! She took all my information and submitted a request to replace the defective part. I'm hoping to finish assembly and start using this treadmill soon. (Fingers crossed...)FOLLOW UP: Lita called back to inform me that the company will send a replacement part AND a technician(!!) to install it properly. AMAZING CUSTOMER SERVICE!! Thank you!!
@brenteldridge2062
Жыл бұрын
I bought the 2022 model of the 2450 in June. Four months into it, the treadmill began stopping mid-runs. It would completely shut down. Not a power issue from my house. It's the machine that just shuts off and comes to a dead stop. So dangerous. 2 months after making my first call to Nordictrack, I finally got all the parts and the service guy came and swapped out every motherboard. We ran a test...and it failed again, just like before. Total waste of money. Yours will not be special...it will break. I weigh 160. This motor shouldn't be "bogging down,"...but that's clearly happening. I wish I could go back in time and buy the Peloton. Hope this helps someone.
@Jguevara1267
Жыл бұрын
The number one problem is NOT the machines, it is yourself as a customer, how many times have you maintained your machine, if it is used frequently and by several people, at least you should do it twice a year, have you done the maintenance.? I am a technician in all kinds of exercise machines, and I say this from experience, Thanks.
@starkyboxing8698
Жыл бұрын
@@Jguevara1267the guy said he had it 4 months. That’s not long at all
@tilasole3252
Жыл бұрын
What is more dangerous, breaking down or actually dragging small children and pets underneath? I'll stick with just going outside. 😅
@BeauDapro
6 ай бұрын
After 4 months?!?!?!@@Jguevara1267
@Sarah-cj9of
Жыл бұрын
Why do you not consider customer service a part of your overall review? Or longevity if the product? No one cares if it's cheaper or has a bigger running deck if Nordic's don't last and customer service is a nightmare.
@JackInDaBox25
19 күн бұрын
Very good review. Especially the part showing a taller reviewer. Clearly Peloton isn’t that great for really tall guys (I’m 6’8”)
@igray5311
Жыл бұрын
I would love to see a review of the updated Horizon treadmills.
@TreadmillReviewGuru
Жыл бұрын
Thanks for that feedback! We're working on getting those in to test and review.
@adventureswithblake6684
Жыл бұрын
I bought the Peloton Tread. Just called to return it. You are fully handcuffed to their membership. If you want to free run. It is just a boring black screen with a circle. The furthest course or scenic run is 10k. So, if you want to run further. You have to run, stop, and then chose another run. Not worth the money.
@crystalk6164
Жыл бұрын
I just returned my Peloton tread because it was defective it was jerking mid run. I almost hurt myself so badly. The guys that picked it up said they pickup Peloton treads all day long.
@Jguevara1267
Жыл бұрын
The number one problem is NOT the machines, it is yourself as a customer, how many times have you maintained your machine, if it is used frequently and by several people, at least you should do it twice a year, have you done the maintenance.? I am a technician in all kinds of exercise machines, and I say this from experience, Thanks.
@tilasole3252
Жыл бұрын
And what kind of maintenance are you speaking of exactly for a basic treadmill?
@tilasole3252
Жыл бұрын
I do not even like exercise equipment or even just exercising in general... 😅 I just come for the content. 😁
@katschaos6197
7 ай бұрын
I've owned 2 treadmills from Nordic Track, X9I and X11I, loved those 2 machines, recently purchased the commercial 2450 and it is not comparable, the flex cushioning is awful, especially if you are used to the X style, I had a lengthy conversation with the sales rep to try to find the right machine for me, it was between the 2450 and the X22I, he said I could send it back once it was delivered and could probably forgo the restock fee. Well, no Iuck!!! Read the fine print!!! They wanted to charge me $800 to send it back. Keep in mind there are no stores to try these machines out. Terrible service!!! Now im stuck with a machine that has no cushion, has no bounce! Basically a walking machine. If you are a true runner, run fast and steer clear of this machine! #nordictrack #commercial2450
@jinyk
6 ай бұрын
I was initially thrilled to get my Peloton Tread, expecting a quality treadmill at this price. Sadly, the reality was a letdown. Just a few months after the first year warranty expired, the base malfunctioned. Attempts to fix it were futile, leading to the frustrating conclusion that it needed a complete replacement. Certainly not going to throw in good money after bad and spend another $1300 for a new base. Trash.
@darrinway3577
Жыл бұрын
Great review
@omarcortez9394
Жыл бұрын
Can y’all review bodycraft treadmill?
@Button607
Жыл бұрын
Wow I was “shocked” to see the conclusion 😂 I don’t own either but the Nordic track is so bulky and loud. I think I’m going to pass on that one especially because of the bad costumer service I’ve been hearing about.
@jordanwright5795
Жыл бұрын
The absolute worst customer service. My wife and I have purchased two of their treadmills - one Nordic Track and one ProForm ( same company ) and its been a disaster with both.
@Button607
Жыл бұрын
@@jordanwright5795 can I ask what happened?
@jordanwright5795
Жыл бұрын
@@Button607 Absolutely. We had ordered a NordicTrack a couple years back. It came with iFit sort of locked in and we had to jump though a bunch of hoops that involved calling with long waits on hold to finally use it as a regular treadmill to run on without having to buy into their subscription service. Annoying but not a huge deal. Definitely however an indicator of how this company operates as a money grab without any care for their customers convenience as they made it so hard to separate the subscription from the actual hardware you purchased. They want to force you into a monthly subscription by making it so difficult to use the treadmill without the monthly iFit subscription. Ok I digress but the real problems started 1 year into the owning the treadmill. Ours would stop if I changed the speed beyond 7 - occasionally I would get lucky and be able to dial in an 8. Finally it just quit. We regularly maintained it with silicon spray lubricant, my wife and run a lot but she weighs 100lbs and I’m 160 so we are not pushing the machine that hard. It took almost 2 months to get them to honor the parts agreement that it was still under. In that time we decided to get another treadmill. Not wanting to get another NordicTrack I opted for a Proform machine. Unfortunately I did not realize they were the same company. To my absolute horror when the new treadmill arrived and I started to assemble did I finally realize they are the same company. Being that it was already there I reluctantly decided maybe the first one dying after a year just was a fluke and this new treadmill would be different. WRONG - after 1 week it’s started to do the same EXACT thing. I called them and said the machine is defective I want to send it back - I was told that a ticket would need to be made in order to determine the problem before we could be refunded without having to pay out of pocket for shipping to return it which is not cheap on a treadmill. iFIT strung us along for the next 3 and a half weeks before determining that it was a faulty main board. They said they can send another main board out that I could install but the part is backordered I told them I don’t want the part I want a refund which at that point they told me I was out of the 30 day return trial offered. I was pretty burnt on at this point and I told them had they responded in a timely manner if still be able to return it. Intentional and shady business practices paired with poor workmanship and quality. It took an additional month to get the part. Everyone except for one tech I spoke to from their company was apathetic and and seemed like they couldn’t be bothered by the issues we had been having. Just a bad deal and a horrible company all the way around.
@Button607
Жыл бұрын
@@jordanwright5795 wow I had no idea they were the same company. Sorry about what happened to you guys and everything it cost you guys. That is extremely frustrating as a customer because you spent so much money buying a product and they don’t take care of their customers. After a long time of research and watching videos, I ended up buying a peloton treadmill and had one issue with it and called the customer service. It took about 15-20 minutes to get ahold of someone on the phone which wasn’t too bad for me and got the issue fixed within a few days. A service person also came to my house for free. I’ve had a peloton bike + since may 2022 and I started hearing a rattling noise last month. I called peloton and they had the part ordered to my house and had a service person come to my house to repair it for free and everything was taken care of within 4 or 5 days.
@tilasole3252
Жыл бұрын
Hmmm... Bad customer service or actually dragging small children and pets underneath... Decisions... Decisions... 😅
@Eriklund96
Жыл бұрын
Hi, I love your videos and really could use some advice. What would you recommend for a 320lb user? I’m on a 2nd floor apartment so something quiet. I only want to do inclined sped walking, no running, maybe running when I get to 200-250 lbs. something that is very sturdy. But also not too heavy since I’m on the second floor. So yes if you can give me a few options on a treadmill that will hold 325-350lbs, 2nd for friendly, inclined sleep walking, quiet. That would be great! Please let me know ❤️
@joannabanana8431
Жыл бұрын
We are heavy in our house one over 340 lb. We purchased a Soul F80 similar to Nordic in 2010. We have had it serviced once for the dust build up under the belt a few years ago by a business that services the people who do the commercial treadmills at the gym. We call it the beast because it so heavy. So think about these factors ~ if you get a Nordic/ Soul are more meatier as I call it. If you are unsure where this should be placed, a corner of a room is more study support wise. Peloton is slightly noisier. Very hard to resell a Peleton I read by one guy who said you have to sell the package and that is where it gets sticky. Take note, the Peloton can not be moved ~ you can hear about this on this video ~ it does not go up. Nordiac/ Soul (no matter whatever number) the tread can be lifted with ease and it moves easily too. Other note, get it delivered and set up by the delivery people. We made a mistake and had it put in our basement and Sears Canada had packed up. I listed the job on Kijiji (free buy and sell website) and got a guy who used to work for Sears doing this job of setting it up. So it is in our living room in front of the TV and stereo in a corner. Hope this has been of help(?) The other bonus is when you go for a walk outside on the road, it is not the same as a treadmill. Walking you can slow down, or trip, advise weather (in our case, hail, downpours of rain and snow ~ Toronto, Ontario, Canada). So we can walk in temperature controlled environment, any day or night. If anyone trips over, the safety key will fall out with us attached to it and that will automatically stop it. Peleton only thought of this after that accident. I like the quiet, soft tread belt. Best of all I have lost 50 lbs and losing more still. Glad we got this Soul and didn't buy into the Peleton who have been recently purchased by Barry McCarthy (CEO of Next Flix) from founder John Foley. The company has never recovered from that USA child accident where they child died being dragged under it. Too light weight if it can do that. Best of luck and that is my opinion. :~)
@Ned.Kattan
Жыл бұрын
Hi I have a question. When I use Technogym Skillrun treadmill with 25% incline at the gym I don't get any back pain, but when I'm using Peloton Tread at home with 12.5% incline I get lower back pain and pressure. What is the reason for that? Does Peloton motion activate a different back muscle group?
@rome6676
11 ай бұрын
I think it has to do something with the fact that the technogym costs almost 19k
@Ned.Kattan
11 ай бұрын
@@rome6676 you can get used Technogym or LifeFitness and they will cost you $3000-5000. Peloton Tread isn’t worth anything over $700
@paulgiulekas7127
8 ай бұрын
The comlaint with Nordic Track is you cannot watch or download your own apps. Can it be done with Peleton?
@TheInvisibleManInBlack
6 күн бұрын
Peleton does have Hulu, Disney Plus, Netflix, and Max now.
@studioshitaketakashita7093
Жыл бұрын
Only 3.0 HP... Maybe Peloton's got bigger horses?🤣my weight's crept up to 290 lbs due to pandemic - and eating. and now powerwalking with incline on my old model C1750 sometimes has me wondering when motor will go
@peterdapice1667
Жыл бұрын
I watched your other video of the 2450 (same model) and it has a much louder higher pitched whine. This video it seems much quieter. is this the same treadmill or did you use a different 2450 for this video?
@TreadmillReviewGuru
Жыл бұрын
That other video is actually the old 2021 model of the NordicTrack 2950. The machine in this video is the 2022 model of the NordicTrack 2450 so it's a much different machine now because they changed so much.
@peterdapice1667
Жыл бұрын
@@TreadmillReviewGuru I was referring to your 3 other videos that feature this design, of this model: kzitem.info/news/bejne/lKSMr66sm3h0nWU - this one is quiet kzitem.info/news/bejne/r4lv0XimZmiEfqg - This one sounds like a jet engine kzitem.info/news/bejne/qHp3nZqZjYJ9ZqQ - This one also sounds like a jet engine I have one that was delivered a few months ago and is deafening at 9-10MPH so i am wondering how typical it is for this model to be 10-20 decibels louder than any other treadmill that i have run on.
@user-cn7jp7iy8t
2 ай бұрын
Which did the tall gentleman prefer? My husband is the same height.
@TreadmillReviewGuru
2 ай бұрын
He prefers the NordicTrack 2450 as well
@tilasole3252
Жыл бұрын
What is the point of a decline? Just to simulate a course?
@WayneMan88
Жыл бұрын
If you have limited space and unable to hide away your treadmill then there's only one choice. The Nordic is hideous and I would never leave it visible even folded in my living areas.
@Jguevara1267
Жыл бұрын
If you don't have space in your house that doesn't mean Nordictrack is horrible, okay.?
@user-js2fs5kh4s
3 ай бұрын
Does it have you tube ?
@diomedesrodriguez1668
11 ай бұрын
Sounds like a Nordic track commercial
@diomedesrodriguez1668
11 ай бұрын
Also keeping the peloton screen dim by not logging in sends a clear message to which one i$ ‘preferred’
@NoNameToYou
7 ай бұрын
All these awful Nordic track customer service stories…THANK YOU! Leaning heavily towards the peloton now.
@zinnia20207
Жыл бұрын
It looks like the screen is the perfect height for you, you can just look straight ahead. I don't want to be looking down. The 6'5 guy has to look down at the screen. How tall are you?
@TreadmillReviewGuru
Жыл бұрын
I'm 5'1". The screen does tilt forward and back to be in your line of sight
@vincenorman7837
Жыл бұрын
It never hurts to actually view the content instead of drawing conclusions based on thumbnails.
@tilasole3252
Жыл бұрын
7:20 that is some crafty selling tactics right there! Zoom in on the woman's butt on the touch screen while working out. SOLD!!! 🎉🎉🎉
@Jguevara1267
Жыл бұрын
Nordictrack is much better in all the operation of the machine and quality, I have been a business for more than 22 years. Technician in repair of exercise machines, in California, Thanks.
@rerjr007
11 ай бұрын
How long have you been working for nordictrack
@MrJo0071
7 ай бұрын
NORDICTRACK IS NOTHING BUT JUNK I HAVE HAD 3 OF THEIR TREADMILLS AND ALL 3 HAVE GIVEN ME NOTHING BUT PROBLEMS
@davidcook7847
5 ай бұрын
Reading the comments here seems like there are a lot of paid comments by Peloton, LOL. Poor company could go BK
@gregcurtis6807
Жыл бұрын
I don't own either, but the NordicTrack does not have a sleek design! It's an awful design! Not even close to Peloton!
@chrisaugustmusic
Жыл бұрын
Do not buy a treadmill from Peloton. They won’t deliver it. I bought it and they no showed me mulitple times. No email, call or text. Local store said they couldn’t help me. Finally gave up and cancelled order. Crazy that I literally tried to buy one and they wouldn’t deliver it.
@ToneWatts
Жыл бұрын
But when they do……you will be blown away!
@Button607
Жыл бұрын
Really? When did that happen? I bought one on a Saturday and got it on a Saturday the following week. Due to my area though, I had it delivered by the third party company.
@chrisaugustmusic
Жыл бұрын
@@Button607 Happened a month ago. An executive at Peloton actually heard about what happened and reached out and said he would make sure it got delivered. They no-showed me 2 more times and finally he cancelled my order. Not even an executive could get one delivered. Also, I live in Nashville...it's not like I'm in the middle of nowhere and hard to get to.
@Button607
Жыл бұрын
@@chrisaugustmusic dang that sucks. Sorry it never got figured out.
@tilasole3252
Жыл бұрын
@@ToneWattsor have your small children and pets get dragged underneath...
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