I would have never gotten this to work if it wasnt for this video thanks
@HeadsetAdvisor
Жыл бұрын
Glad we could help :)
@lisadominguez4800
3 жыл бұрын
Thank you so much. Someone else hook it up and then I was unable to use it. Seeing this video and placing the cord in the right spot, (headset icon), and wala!! It works.
@HeadsetAdvisor
3 жыл бұрын
Hi Lisa, Glad we could help!
@C.Bestkira
3 ай бұрын
I try to connect to my Panasonic KX-TS600MX, deskphone icon is green but I cannot hear anything as well as the mic isn’t working. Any suggestions?
@LunaJKiira
Жыл бұрын
Please do one with phone line and connection the poly with the APP-51
@HeadsetAdvisor
Жыл бұрын
Here's an APP-51 setup video kzitem.info/news/bejne/o6OJp4iVnYyApm0
@kelliecossette1221
Жыл бұрын
Most of the headsets at our office are having issues with feedback/echoing and also the pick up button taking 4 or more attempts to pick up the incoming calls
@HeadsetAdvisor
Жыл бұрын
Hi Kellie, sorry to hear that. Feel free to contact us and we'll be happy to try and help headsetadvisor.com/pages/contact-us
@missrubywoo5900
2 жыл бұрын
I already have the voyager 5200 that connects to my pc and mobile, do i just need the base to use my headset with my desk phone?
@HeadsetAdvisor
2 жыл бұрын
You would need the Office version. The charging base isn't sold separately unfortunately.
@TB-mk9gb
9 ай бұрын
How do I turn off the internal ringer on the 5200 Office base?
@user-xk9zx1sc8h
9 ай бұрын
When I press the button on the earpiece it does not light up a green button, i have a "computer" icon or a "deskphone" icon.... Also what is the piece needed to answer while away from desk?
@HeadsetAdvisor
9 ай бұрын
You'll want to go through troubleshooting with where it was ordered or from Poly directly, and the piece needed to answer when away from the desk depends on the make/model of your desk phone.
@levidimarzio6721
3 жыл бұрын
I just bought one of these and thus far, I love it. It's only connected to my computer though. It's plugged in correctly to my dial-pad, but it's not connected. Is there some setting I need to use or button to push to switch it from computer to phone? How do I tell if my dial pad is not compatible? Do I need to get a different phone?
@HeadsetAdvisor
3 жыл бұрын
Hi Levi, can you confirm the make/model of your desk phone? We can verify compatibility for you.
@levidimarzio6721
3 жыл бұрын
“Headset and Telephone, call center headset” model: HT300. I got it second hand and just use the dial pad. It wouldn’t surprise me if it’s just not compatible. If that is the case, can you recommend some cost effective options?
@heathermorrison8983
Жыл бұрын
What accessory is needed to answer calls with voice over ip, no phone or handset?
@HeadsetAdvisor
Жыл бұрын
Hi Heather, no accessory would be required but not all VoIP softphones allow remote answering with a wireless headset. Which carrier do you have?
@김은태-q2j
Жыл бұрын
Can pairing voyager 3200 to voyager 5200 office?
@HeadsetAdvisor
Жыл бұрын
Unfortunately not
@jbrittain77
4 ай бұрын
My earpiece will not sit flush in the charging base. I have to make microscopic adjustments to get it to charge and stop beeping. Any little vibration on my desk will dislodge it and start the beeping anew. Not sure if I got a dud or what, but I can't find any other complaints about that issue online
@HeadsetAdvisor
4 ай бұрын
This is a flaw we've found in the product since Poly acquired Plantronics (now HP), which is also why we no longer offer this product. We'd recommend contacting Poly to see if they will replace it.
@jbrittain77
4 ай бұрын
@@HeadsetAdvisor Good to know! Thanks!
@crusherman22
2 жыл бұрын
Hi there! I’m looking for a headset that will work for my desk phone and laptop. Would this work?
@HeadsetAdvisor
2 жыл бұрын
Yes, this would work for both desk phone and laptop. That being said, it may not be your best choice. If you can help us understand your environment and needs a bit more, we can let you know for certain if this is the way to go.
@johnthompson8914
2 жыл бұрын
How do I connect it to a mitel 5330E phone
@HeadsetAdvisor
2 жыл бұрын
Hi John, this video will help get your headset setup or you cant contact us for help headsetadvisor.com/pages/contact-us
@crystaljosey956
2 жыл бұрын
My incoming calls hear an echo. They hear themselves talk which is so distracting that I cannot use the device.
@HeadsetAdvisor
2 жыл бұрын
Hi Crystal, most likely this is being caused by to many volumes turned up to high. On the bottom of the charging base is an A-G switch, can you make sure that's on A. Also, there's a mic/speaker setting, make sure both are on two and set your desk phone volume no higher then 75%. Let us know if that helps.
@levidimarzio6721
3 жыл бұрын
Can you tell me the model of desk phone he's using?
@HeadsetAdvisor
3 жыл бұрын
Hi Levi, the phone being used is the Polycom VVX400
@akasha1337
6 ай бұрын
Can you use the base connected to the router voip line to answer calls
@HeadsetAdvisor
6 ай бұрын
No it needs to be connected to a corded desk phone ☎️ or a computer
@akasha1337
6 ай бұрын
@@HeadsetAdvisor so computer only is fine is via usb port?
@HeadsetAdvisor
6 ай бұрын
@@akasha1337 Yes, but in that case if you only needed computer connection you'd want the Voyager 5200 UC and not the 5200 office.
@gjknm
3 жыл бұрын
How to setup auto answer without pushing call button
@HeadsetAdvisor
3 жыл бұрын
Hi Georg, you’ll need to press the button on your earpiece to answer/end calls. There’s no feature we’re aware of to auto answer calls without pressing a button on the headset while being worn.
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