Thanks Brother....I got my replacement from Sony. I got my original on 19th November, sent it to Sony on 20th, took about a week to get to the Sony Service Centre and got a replacement on 2nd December. It's a different unit as the serial number is different. I would suggest you send it to Sony directly as it's within warranty. From a conversation with another person in Sony Client Services, it's a common error code and known issue and Sony seemed prepared for it...it's a hardware issue, as I think you felt when the guy was talking about adjusting your graphics. During my safe start up I spent almost 6 hours trying to troubleshoot why the code kept coming up...I changed the graphic display and also changed my monitor as well. You hit it right on the head when you stated that other consoles were fine. My replacement console sounds different and has virtually no lags during setup, nor louder disc drive sounds, which I noticed when setting up my original console. In the UK they won't send you a brand new console. They appear to have a stockpile at the Service Centres, just for this scenario. Additionally, the invoice I got with the replacement did not state the reason for the replacement, so I called up Sony Client Services and the person said that no reason was given and if the guy you dealt with doesn't know, that's worrying...I wonder why, if it was a graphics issue, why did Sony not release a press release or even have it on the website troubleshooting page? Strange.
@Not2NerdyENT
3 жыл бұрын
that is great news. Hopefully others see that a replacement console will help them. I think that some consoles may be just software issues, but you are correct when you said Sony prepared for this. Its strange that consoles are getting replaced pretty quickly. There have been others that stated the same. I wish they communicated better. The lack of communication makes it seem like they don't want people to know that there is a chance that they may get a faulty product. I wonder if they are stalling for some people to get more consoles to replace. Not sure. Hopefully they release a patch for the users that can be fixed with software.
@ZachWackAttack
3 жыл бұрын
I don’t know, I’ve seen different scenarios and I’ve come to a conclusion. Sony did screw up hardware wise, but not for everyone. This is how the issue happens (from what I have found) the software transmits data to the hardware, but the hardware basically gets confused and crashes the game. I’ve heard to just wait for a patch or an announcement or what happens. Although, if this completely crashes your system rather than just the game, then it is a hardware issue. All in all, I would just wait for a patch or something before sending it in. Wait at least a month as I know the warranty is at least two months. If it ends up being a hardware issue, then send it in. I am just waiting and not even touching my ps5 until a patch or announcement comes out.
@Not2NerdyENT
3 жыл бұрын
@@ZachWackAttack Warranty is a year from Sony.
@thomasoothoudt7202
3 жыл бұрын
Okay, so I bought an Xbox series X on Black Friday. Waited 13+ hours for the PS5, but those in line before me got the PS5s. I ended up trading a guy the brand new unopened Xbox for a brand new unopened PS5. So, I don’t have a receipt or anything. Can I still send it back?
@likuuuu92
3 жыл бұрын
@@thomasoothoudt7202 there should be warranty inside the box
@ranjhassan7493
10 ай бұрын
3 Years later and Error CE-108255-1 is still there
@IdPickMyself
8 ай бұрын
1 year later and my ps5 crashed with this error....
@ibrahimalsulimani2864
7 ай бұрын
@@IdPickMyselfye
@sogekiin
7 ай бұрын
Same... I'm 80h+ gamethrough on BG3 and cannot launch the game anymore...
@mimes12
7 ай бұрын
Just got this error
@THE-Gaming-7iger
7 ай бұрын
Fuck you don’t I’m buying a Xbox
@jonathanmckay863
11 ай бұрын
2 years later and still happening!! Feels like £600 down the drain!
@kingslayerz1874
3 жыл бұрын
Thank you for being the buyers voice here bro really appreciate that
@Not2NerdyENT
3 жыл бұрын
Thanks for watching. Hopefully the more people contact and are vocal, the more they do something about it.
@john75470
3 жыл бұрын
@@Not2NerdyENT when the new video dropping
@Not2NerdyENT
3 жыл бұрын
@@john75470 unfortunately I had to hold off until tomorrow. But I will post it early. And I got a confirmed Shipment for a GameStop PS5 that's coming in on Monday. So I will do a Livestream to open it and test it. See if it works right away.
@julianps7144
3 жыл бұрын
Homie(PS IT tech) needs a FAAAAAAAAAAAAAAAAAAAAAT raise. Spoke very clearly, thoroughly, was patient in listening to you and responding with relevant/concise answers and kept the upmost professionalism with you throughout the call displayed in the video. That is extremely rare to get customer service like that. Nothing is his fault and provided valid “quick fix” suggestions although may be workarounds, people just want to be able to use the product at this point. Ray tracing included or not; I have faith all that will come down the line. Beautiful video
@Not2NerdyENT
3 жыл бұрын
He did an amazing job. He honestly went above and beyond. I appreciate him allowing me to record the convo. Its unfortunate that Sony still doesn't know how to resolve this issue and is not giving people any ideas on what to do right now. Do they wait, do they return it or exchange it? I wish they just communicated better on what to do next.
@thedude7057
Жыл бұрын
His engineers weren't in fact fixing the issue.
@kameroncamp181
Жыл бұрын
I can’t play Callisto Protocol or GTAV bc this issue still
@johnalvarez6068
5 ай бұрын
@@kameroncamp181did u got it fix?
@kameroncamp181
5 ай бұрын
@@johnalvarez6068 had to get a new ps5 it’s a hardware thibg
@johnalvarez6068
5 ай бұрын
@@kameroncamp181damn I bought fallout 4 yesterday and I can’t even play it bc I have this error I might just get a refund
@kameroncamp181
5 ай бұрын
@@johnalvarez6068 if you got a protection plan for your ps5 you can take it back. I didn’t on the one with this issue but I traded it in for store credit wit some other stuff and used that money to buy a new ps5 with a plan
@juliopinedo3051
2 ай бұрын
Bro I’m so pissed. I’m having the same issue with CE-108255-1
@zoem7661
3 жыл бұрын
What a helpful thorough guy on the other end, hats off to him. I’ve had the error CE-108262-9 once while playing Miles Morales, but other than that its been real smooth, with the only “problem” being a bit if coil whine. Im playing on a 4k HDR tv like yourself, set into the game mode. I really really hope this get sorted for all of you soon! WRC 9 graphics were so good i had a 2 day motion sickness migraine🤯 - it will be worth the wait!
@Not2NerdyENT
3 жыл бұрын
The guy was a good sport for allowing me to record the convo and he was very informative. Too bad the work-around didn't work. Hopefully it will help others. And hopefully Sony will fix this. Thanks for watching and commenting.
@danpats1
Жыл бұрын
2 years later I’m still getting that error.
@jaleelthecelticsfan9663
Жыл бұрын
same its been happening to me for the past 3 days. I've looked at multiple videos and people are saying update the ps5, restart it, delete the game that its happening on, but none of those have worked
@danpats1
Жыл бұрын
@@jaleelthecelticsfan9663 One of the reasons I pulled the trigger on buying a ps5 was to play a particular game since it runs laggy on ps4 and it is the only game that it crashes on. Runs fine until I try to exit/save and then it crashes. Ark is the game.
@Lonewolf56361
Жыл бұрын
I can't believe i'm watching this 2 years down the line. I bought a brand new console in June this year, and within a couple of weeks it started crashing/freezing. Unbelievable that Sony have known of this issue ans has STILL done nothing about it. I'm in the UK and trying to get through to Playstation Support has been the most frustrating thing ever. I will be contacting Sony on Monday, and i'm dreading it. All I want, is what I paid a lot of money for. Thanks to your video on this, it is encouraging to know it isn't just me that's having to go through this. Thank you.
@2pacaveli257
5 ай бұрын
All intentionally on purpose for the love of 💰, customer service are always useless
@trevorreeves3349
Жыл бұрын
1 year later, error code CE-108255-1 is still prevalent. Brand new PS5 GOD of War bundled edition; purchased on 11-12-2022. I can't even load Astro's Play Room. I've tried every troubleshooting method, I've tried using alt accounts, I've tried using multiple monitors. I will be returning this console due to the incompetence of Sony's software engineers. Very, very unfortunate.
@gabrielcastro1473
11 ай бұрын
a year later and i can’t play spiderman 2 for the exact same reason. gotten absolutely no support from playstation and nothing to help me
@jaym9343
3 жыл бұрын
If all of us get together we can sue them (class action lawsuite)
@john75470
3 жыл бұрын
I'm down they should give us something
@kdbyers
3 жыл бұрын
Would love to do this
@clockworkNate
3 жыл бұрын
I'm down, just got mine and it works perfectly but I could always use some coin lol
@blurrizz8927
3 жыл бұрын
I mean
@elliottnally3271
3 жыл бұрын
Y’all are down bad
@project_p11
Жыл бұрын
it’s been 2 years, still waiting for the patch.
@ibrahimalsulimani2864
7 ай бұрын
3*
@Domunication
3 жыл бұрын
I got more help from this video than what PlayStation have given me in 2 weeks. Here in the UK is seems we're still getting mixed messages too. Some people allowed to send consoles back, others advised to wait for a fix. The steps he gave you didn't work for me but hopefully some people have had success. Did a good job calling out the guy a couple of times and he actually seemed genuine.
@Not2NerdyENT
3 жыл бұрын
So many techs have been on different pages and telling people to either send in the console or to wait for a patch. This guy did very well and was helpful. Unfortunately, still makes me wonder what they plan to do with these consoles that are not working and how long will they make people wait for a fix they may not fix anything. Thanks for watching, and commenting.
@HeckaLazy
3 жыл бұрын
Late to the party here, but thank you so much for this dude. Really appreciate you taking the time out to do this for all of us. Definitely here to stay even after we all get working consoles
@Not2NerdyENT
3 жыл бұрын
Thank you. I appreciate it. Yea I hope that everyone can get working consoles soon. It's unfortunate to pay so much for things that don't work as advertised.
@HiiLDiiTcH
9 ай бұрын
18/12/23 and this just hit me today. Issues started with spiderman 2 but now affects all my other games. Console is a month old. Reset console, cleared cache, did the safe mode reset and uninstalled the game and reinstalled. Did this ever get fixed?
@notjakefromstatefarm6969
Жыл бұрын
Sony hasn't fixed this for sheet. I called the other day and the gentleman was helpful but told me my system is out of warranty so it'll cost me to send it in.
@Zack-ei5kb
9 ай бұрын
3 years later and with the PS5 slim and still having the same issues smdh. I guess i should have went with XBOX. Fuck Sony
@urrismike
Жыл бұрын
I'm new to the ps5... And here I am, brand new console with this error. 108255. Unbelievable, your video was posted 2 years ago, still no permanent fix. I'm pretty frustrated, I like to hold off on buying these consoles because of initial bugs etc. The irony, I'm stuck with an initial bug 🤦
@puffpuffpass704
3 жыл бұрын
Having this problem after getting my console last week, thank you for this 🙏🏾🙏🏾
@RonnieTV210
3 жыл бұрын
Me too not sure if I done all the steps he said still getting the issues
@MultiCross85
Жыл бұрын
Excellent video! Kudos to the interviewer and to the technician (PS IT support). I got a PS5 chassis C (1216) digital version only because I would like to play Horizon Forbidden West on PS5. The game keeps freezing/crashing and returning CE-108255-1. I tried many workarounds (rebuild database, clear console cache, reinstall the game, Factory restore PS5 (Safe mode 6). Nothing fixed it. One thing I noticed was, when I deactivated HDCP the game started crashing much more frequently. Therefore, I support the theory there's a big issue with Video/Screen support. Just to clarify I was running PS5 on an old TDK Systems 40' FULL HD TV. That said, 1080P no HDR.
@mochino10
3 жыл бұрын
Hey man just wanne say thanks for helping us Happy to know there is an expert on our side and thoughtful enough to share his experience. Nice work
@Not2NerdyENT
3 жыл бұрын
Thank you for watching. As much as I wish I had a working PS5 right now, because of this issue I was able to interact with a lot of other people who had the same issue. Hopefully we will have working consoles soon. I will update on this issue as well as add to my channel with better quality videos.
@mdubbgaming
3 жыл бұрын
Appreciate you doing this! Finally was able to get Spiderman MM to launch. I couldn't even make it to the main menu before getting the 82551 error. I changed the game default to Performance mode as suggested.
@Not2NerdyENT
3 жыл бұрын
I'm glad you were able to get past that. Hopefully it's just a temp thing and they patch this issue quickly. But keep an eye out if this happens in other games for you.
@mdubbgaming
3 жыл бұрын
@@Not2NerdyENT Thank you! Oddly, I am getting the error on Astro's Playground now. Can't make it past the tutorial. Did any of the fixes work for your system?
@Not2NerdyENT
3 жыл бұрын
@@mdubbgaming None of the steps worked for me. Had to exchange my console at GameStop.
@SAGEtheGOD01
3 жыл бұрын
For me it was the resolution making it crash so I'm actually surprised he said that I had it at 2160p lowered it to 1080 and those game crashes haven't happened
@Not2NerdyENT
3 жыл бұрын
Thats good that it hasnt crashes since the settings changed. Still worrisome that it doesnt seem like it can detect resolutions properly or 4K speeds. Strange.
@davidu8688
3 жыл бұрын
Where is the link to that video I saw it but can't find it now. I've got my ps5 back out of the box hoping the update would fix as well that. I changed to 1080i and didn't work 😕. Now I will try 1080p and run down other screen resolutions. Any tips or suggestions you have I could try would be greatly appreciated!
@Not2NerdyENT
3 жыл бұрын
@@davidu8688 what issues are you currently having?
@RatPits
3 жыл бұрын
10 months later this issue still occurs… had my PlayStation 5 for 32hours, got a max playtime of 2hours on ps5 games on it before it started crashing and getting worse and worse. After rebooting to factory settings, my login screen started to crash multiple times aswell… 2 days in my position trying to get it fixed, and i already took it back to the store to send it up for repairs… absolutely fkin bananas Sony what a terrible job….
@souleater3227
3 жыл бұрын
Great video bro! You bringing up the fact that disabling ray-tracing isn't really a solution is exactly what I was hoping you'd say, because it's literally supposed to be a highlight of the PS5 itself. Sony telling us to basically set it up to run like a base PS4 is not a fix. Keep up the good fight!!
@krishbruder2370
2 жыл бұрын
Everyone who still is getting CE-108255-1 try to delete the savegame on the game you have problems on! This worked for me idk why but it did
@E-ToxicGames
8 ай бұрын
And they want me to fucking pay, 249 bucks for some fix they owe me a PlayStation that works
@JediIstari
3 жыл бұрын
I called Sony support an hour ago. They told me their specialists were working on the problem but they still didn't know what the cause was yet. Couldn't guarantee an update would fix this. Refused to send a replacement, saying they weren't for this particular error code. I insisted on it, got transferred to a manager, he gave me the same runaround. Got kinda awkward with me demanding a replacement, and him saying "Unfortunately we're not doing returns for this error code at this moment." over and over. Kind of at a loss at what to do now. After this phone call I'm starting to think this won't be fixed with an update.
@Not2NerdyENT
3 жыл бұрын
If you are already set with sending it in for a replacement, you need to change your wording when you call. Need to say that the console doesn't stay on or bootup all the time. You have to make it sound worse than that error message. I don't want people to lie to anyone, however, you paid for a working Device and they are not giving you any options to fix this issue. They are making you wait for a fix that may never come. Try calling back, eventually you will get someone that will help.
@Madso48
2 ай бұрын
I buy my first ps5 in 2021, i already send them 3 Times my ps5 to get a replacement. Like They know there is no fix soon for this error bc its simply hardware issue
@dntcallmetony3154
2 жыл бұрын
Just want to confirm this is still a thing. Mine started on May 28th conveniently 3 months outside of my warranty. Sony will only repair once you pay a fee of $229
@universeobserver378
2 жыл бұрын
Happening to me inside my warranty, I might need to go after sony
@ryanglassford7869
Жыл бұрын
I literally just paid the £240 fee got a brand new ps and as soon as it got it I could not play a lot of my games all of my ps5 ones and some ps4
@tafadzwamusekiwa659
4 ай бұрын
Crashing in game launch is a RAM failure, it requires reballing all RAM on the motherboard but obviously if warranty is there its better to return it to Sony.
@XX-zg2wn
4 ай бұрын
Ich gehe auch stark vom defekten Speicher, Ram oder SSD aus. Bei mir trat der Fehler bei manuellen Speichern auf.
@LeoK222
2 жыл бұрын
Literally bought a ps5 yesterday and it’s having the same issue.
@bodeharmanda1st572
2 жыл бұрын
Same. It ridiculous at this point
@chrisroberts9899
2 жыл бұрын
This video was a year ago I bought a PS5 three weeks ago and my PS5 is crashing with all games so it's still happening and there is no patch 😡
@Primizzle
3 жыл бұрын
You are asking good questions. Finally got the system and I got this issue. Same error number CE-108255-1
@ZachWackAttack
3 жыл бұрын
I guess we just have to wait for them to finish investigating
@Primizzle
3 жыл бұрын
@@ZachWackAttack This workaround worked for me when I started to play Black Ops Cold War. Just got my PS5 4 days ago, it crashed before I can press start. It was doing that for Astro’s Playroom also. Hopefully Sony patch this pretty soon. I pray it’s not a hardware issue but an HDR issue
@ZachWackAttack
3 жыл бұрын
@@Primizzle it can’t be an hdr issue. I don’t even use hdr. It’s software or hardware though
@Not2NerdyENT
3 жыл бұрын
Thank you. I wanted to let him know what people are going through and What Sony is telling them to say. Sorry you have that error.
@animegambler3268
3 жыл бұрын
Update on PS5 repair : I just received it today but was sent a whole different system (guessing the problem wasn't fixable). Hopefully this one works
@faytdragon4536
3 жыл бұрын
Does rhe new have this issue?
@animegambler3268
3 жыл бұрын
@@faytdragon4536 nope, the system has had no problems whatsoever and thankfully has been working fine
@Oliver-rs-75-30
3 жыл бұрын
Hi, the problem has still not been resolved because it still happens to me! Are there any news?
@john75470
3 жыл бұрын
None so far for me call of duty a nightmare
@jasephase2k933
Жыл бұрын
Good video is the main reason why I don't purchase consoles until a 1yr after launch have constantly purchased since PS3 or Xbox after launch when the bugs or ui are ironed out
@charlesfells1555
3 жыл бұрын
My ps5 was working find until i downloaded season 4 for cod. After that cant play warzone at all but cold war works..
@john75470
3 жыл бұрын
Is cod still crashing
@Astro1554
3 жыл бұрын
yep I got my ps5 5 days ago worked great till last night I was playing the digital version of burnout paradise and I got this code 3 times all my other games work fine but now I'm paranoid af and the experience has ruined my joy I really hope sony figures out what this bs is cause I'm about to go back to xbox fast and never look back.
@john75470
3 жыл бұрын
@@Astro1554 bro I have not got the error in so long till yesterday got it once and I look in my error history it's not there Sony trying to cover it up
@rayflores5229
5 ай бұрын
I’m new to the ps platform and I got this after 10 hours of play. I was able to return my PlayStation to target but afraid to buy another one
@BoricuaJAT1
3 жыл бұрын
Not having this issue with the PS5’s we bought, as you know, but appreciate your follow through on this. Hope you and anyone else who has these issues can get this resolved soon and get to some good gaming! Always the risk when buying launch day tech 😕
@Not2NerdyENT
3 жыл бұрын
Its good to hear others that have working consoles. Makes people on here feel better about possibly having to replace theirs. At least its reassuring that you have a better chance that the next one will work great. Thanks for commenting.
@thedude7057
Жыл бұрын
Hi its been 2 years and Somoney I mean sony hasn't done anything.
@danreed8867
2 жыл бұрын
I got my ps5 recently also. I had shut down issue after playing any game after a few mins to 30 minutes. Friend of mine said make sure my hdmi cable is a 2.1 ultra high cable .so I tried that with new cable and it worked for me ,no shut down issues since
@احمده-د3ي
Жыл бұрын
I have this problem all games are not working 🥲
@ZachWackAttack
3 жыл бұрын
Hey, can’t wait to see it! Love your channel!
@Not2NerdyENT
3 жыл бұрын
Thank you. I appreciate it.
@ZachWackAttack
3 жыл бұрын
@@Not2NerdyENT let me know if you ever wanna talk discord: Zach#3246
@Not2NerdyENT
3 жыл бұрын
@@ZachWackAttack Yea that sounds good. I have to start using discord more often.
@ZachWackAttack
3 жыл бұрын
@@Not2NerdyENT also some info, the quality does nothing. I’m on a small 1080p tv and I get the error. I’ve already tried all the troubleshooting steps on the call and they offered a repair/replacement. They let me call back later with the case number to get it in case they can’t patch it luckily
@arturus
3 жыл бұрын
Excellent video. Pertinent, relevant and unpretentious. I haven't spent a ton of time with my PS5 but am relieved that you are addressing existing issues I hope I don't experience.
@Not2NerdyENT
3 жыл бұрын
Thank you. The good news is that most console are working. Unfortunately my brand new console crashed live during stream yesterday. But just once and it was the - 9 error
@JeminiThaBard
3 жыл бұрын
Hey man I finally got my PS5 replaced at Best Buy! The manager special ordered one for me to exchange! Best buy has been the best! My new console is works fine , ..so far.
@Not2NerdyENT
3 жыл бұрын
Thats great news. What was the first game that you played?
@JeminiThaBard
3 жыл бұрын
@@Not2NerdyENT Before I did anything I updated the software. Safemode first, update then, deleted Astros Playroom, then dl it reinstalled it , and played it for about a couple of hours. Then I installed and played FF7 Remake a bit, going to play Spiderman and Miles Morales later today. So happy! No issues..so far. Ill keep you posted.
@Not2NerdyENT
3 жыл бұрын
@@JeminiThaBard That was a good move.
@riley9995
3 жыл бұрын
how long did it take for them to call u in a console cause i just did the same yesterday
@ghostface1621
3 жыл бұрын
I have the 2 year warranty that I bought in case of this event. My box is long gone. Does it matter?
@Dillanology
2 жыл бұрын
It’s doing this to me on the new CoD i just disconnected from my internet and started the game then reconnected once i passed the point I usually crash at then I turn my internet back on the console but I haven’t tried to connect to CoD services yet it might boot me off again if I do :/
@hmmmbvyjr68bdry
3 жыл бұрын
All right, lets see where this goes bro. Good video as always!
@Not2NerdyENT
3 жыл бұрын
Thank you, I appreciate it. Who knows where this is going or how long it will take to get a fix.
@MusicLover99982
3 ай бұрын
3 years later & the options are still exactly the same
@TheFifthOfNovember93
11 ай бұрын
Just bought a ps5 OCTOBER 12 2023 and this error is still happening on Spider-Man 2 and fortnite. Ps4 games play fine.
@Gcandelarioo
3 жыл бұрын
I’m able to play Miles Morales on Performance Mode but it crashes on Fidelity Mode. I want to see that Ray Tracing man...
@Not2NerdyENT
3 жыл бұрын
I need those Rays...
@bmps5774
3 жыл бұрын
kzitem.info/news/bejne/kaqmmmikqHuUhXo
@Maguire707
Жыл бұрын
It’s been 2y and I now have this problem just bought my ps5 recently about 1 months ago
@benduross2795
Жыл бұрын
Yes same! Send it out asap I got in contact with them today I’m getting it fixed/a new one
@P-K.
3 жыл бұрын
Great job man, enjoyed watching this - they really don’t have a clue do they? I think Sony are losing their shit behind the scenes about this. I can’t believe there is nothing more in the media about it.
@Naryoril
3 жыл бұрын
To be honest, some support guy (including his "specialist") not having a clue and the people actually investigating this not having a clue is a big difference.
@P-K.
3 жыл бұрын
As a person who has a ps5 with this issue and spoken to multiple tech support guys, they don’t have a clue dude. It needs to be addressed properly by Sony, give us some timescales about when this will be fixed. I’ve got a £500 paperweight at the moment and I’m pissed off about it.
@Naryoril
3 жыл бұрын
@@P-K. i fully agree that Sony's communication on these issues really really really sucks. But no matter how many support guys you have spoken with, them not knowing anything doesn't mean much. I say this because of the stories my brother, who worked 2 years for Sony Vaio support, told me, as well as my own experiences with various tech support people from various companies.
@P-K.
3 жыл бұрын
@@Naryoril I hope their lack of comms doesn’t mean they’re avoiding a press release cuz they do know what it is and it’s a major hardware problem. I should be playing Demon souls right now, instead I’m discussing how shit Sony are on KZitem 😂
@Not2NerdyENT
3 жыл бұрын
@@Naryoril I agree with both of you in a way. You cant look too much into these techs not knowing to well. However, you can look into the bigger picture. They each have notes and scripts on these error messages. This means the Top people know the issue. The fact that they are not reading off fixes is concerning. Even if a fix is on its way, time is working against them. Some people have had the consoles since the 12th. If this was a normal defective percentage that Sony expected during launch, they would just have these users send in their consoles just to replace it and get it over with. However, the fact that they are not accepting too many back, and they would rather tell people to wait, isnt good. They need to communicate better like you said.
@LeoK222
2 жыл бұрын
Just got my ps5 yesterday and having the same issue. Can’t play any games… crazy..
@CoolBeans2124
2 жыл бұрын
Yea great. CE 108255-1 has been happening since last year. I just bought a new model ps5 and am having these same issues. They haven’t done anything to fix this problem for over a year now?/? What a living sack of shit that guy on the phone was. How do you fix this error code in 2022?
@ghostwolfr054
2 жыл бұрын
I also has this problem in last friday, When i play ps5 version control around 2 hours, it will appear this fault and make all the games cannot open, I try rebuild the database, reinstall the game and reset the ps5. Those solution also cannot solve the problem, Finally, I give the ps5 to repair maintenance since it has the warranty. Now, still waiting the response to repair engineer from playstation. I think it is hardware issue, It needs to replace the motherboard / ps5 from playstation engineer.
@ghostwolfr054
2 жыл бұрын
It is hardware issue, they said the motherboard has error program cannot operation normally. I try the ps5 game and play around 3-4 hours, it is not any error problem now.
@Versado7
Жыл бұрын
Same here i bought mine last week (1200b version and R6 is Keep crashing every 30min/1h This is really sucks we dont even have sony services in my country or a refund
@gnr5117
3 жыл бұрын
Spoke with Sony customer service about the problem. Was easy to get them to send the box out for repair or new one. Turnaround is 3 - 4 bus days to receive the box and 10 - 15 bus days for the return. Est. 3 - 4 weeks total.
@Not2NerdyENT
3 жыл бұрын
Hopefully everything will run great.
@Big_Booty_Ak47
3 жыл бұрын
Same here bro and I just received the box two days ago so it’s gonna be a min to get mines back
@alexanderxeno1725
3 жыл бұрын
Damn bro what a banger video. This was very helpful💚. Will definitely stick around even when this problem is solved.
@Not2NerdyENT
3 жыл бұрын
Thank you. This Tech did a great job for the most part. Was happy he was ok with being interviewed like this. I have other content coming to this channel be on the lookout.
@ZeNSOMNiac
Жыл бұрын
I really feel like this is a Hard Drive issue. Or Maybe something melted inside or something got crusted inside like dust. Did work on my PS4s and they work now. But I don't want to replace HD on PS5 because it may void warranty
@martinwilliams6027
3 жыл бұрын
Bet the scalpers are crapping themselves potentially sitting on deadstock 😂
@Not2NerdyENT
3 жыл бұрын
Lol I wish that's the case. But unfortunately all they have to do is lower the price slightly, and then someone will buy it and not know that it wont work well.
@gameover-wy5ij
Жыл бұрын
One year lates still getting same error
@TyronPowell
3 жыл бұрын
Interesting conversation. Hopefully they figure this out.
@Not2NerdyENT
3 жыл бұрын
It was a good conversation, and he answered more questions than I thought he would. Thank you for watching. Hopefully they figure it out soon.
@taekitch422
3 жыл бұрын
I got my PS5 this past Saturday and so far no problems. My cousin is having the same issues you have and he didn’t know if he should send it in or wait for an update. I’m glad you did this video. You are a lot of help bro
@Not2NerdyENT
3 жыл бұрын
Thank you. I just want to help others since I realized more people have this issue. Is your cousin having issues for all games? It depends if they want to wait. we have all been waiting since day1 and there has been no updates or anything for this issue. So if he has a chance to switch it out, take that chance. Or he can wait.
@connorripley1610
2 жыл бұрын
1 year ago AND NO FUCKING UPDATE. Shame on Sony I’m having this issue all the time in specific apps
@Youpeakpanish
Жыл бұрын
@@Not2NerdyENT I’m having this issue right now bro 😣 I was playing mw 2
@impactedgeko056
Жыл бұрын
@@Youpeakpanish yeah man same got this issue alot with PS5 version of the game what you can do is download the PS4 version works for me haven’t the gotten that error message again so far so good
@leserbeacerbe6910
Жыл бұрын
@@connorripley1610they are assholes. For resident evil 4 remake and dead island 2 more than 40h played and no error. But for the rest, the game days gone 2h after installing the game an error occurred like a few ps4 games I own. I don't know if I should replace the console, I bought it in March 2023.
@jokerjoker2907
3 жыл бұрын
Guys I was able to get rid of the 108255-1 error on cod by pressing start button on cod from the main menu then pressing on managed content and downloaded a undownloaded file it worked! Make sure you download every file even the audio files as I only had a missing audio file and it changed everything!
@likuuuu92
3 жыл бұрын
That can make sense because shadow of the tomb rider crashes for me but when I turn off all the audio settings then it's working fine and I have original soundtrack left to download but that would be weird
@jokerjoker2907
3 жыл бұрын
@@likuuuu92 tell us how it goes buddy!
@likuuuu92
3 жыл бұрын
@@jokerjoker2907 doesn't work still have errors the only fix that works for me it's completely turning off all sounds settings in game to progress further :p
@jokerjoker2907
3 жыл бұрын
@@likuuuu92 ah that’s unfortunate man hope they fix this shit soon!
@xcwaterboy20
3 жыл бұрын
I was having the same issue with every PS5 game I tried (except Demon's Souls, weird) and quite a few PS4 games as well. I finally was able to work with a manager at Best Buy and they ordered me a replacement that took about a week to arrive. I took in the bad PS5, picked up the new one, and haven't had a single problem since setting up the new one. I did nothing different than I did before, and my TV, HDMI cord, and display setting hasn't changed. The PS5 replacement is a different serial number than the last one I had. This makes me think it is a hardware issue with some units in production. Again, just my personal experience, but this video just makes me think even more that it's hardware, and Sony doesn't want to say anything official about it until after the holidays when they sell the most units (or something like that). Reminds me of the RROD issue with the 360 back in the day.
@Not2NerdyENT
3 жыл бұрын
That's a good observation. Thank you for posting this. I'm glad its working great now. Hopefully, Sony can figure out a patch, but I think you are right about a good number of them having some hardware issues with this error message. But some of them may be god with a patch.
@oscarclavijo3060
2 жыл бұрын
Damn I lost my GameStop recipe. Y’all know if there’s a way to proof i bought it off them to replace mine and get a new one??
@manhattan4598
3 жыл бұрын
Hi everyone just an fyi I got a second console and it still crashes on my miles morales in the exact same moment it happened on my first console 🤷🏽♂️ , maybe it’s an account issue ? Idk I’m pissed right now , again it’s not necessarily after a certain period of time but in a certain point of the game
@Not2NerdyENT
3 жыл бұрын
Sorry to hear that. When did you get your new console? Did you get it from Sony or from a retailer?
@manhattan4598
3 жыл бұрын
@@Not2NerdyENT I got it from Sony direct couple days ago and it arrived today
@Not2NerdyENT
3 жыл бұрын
@@manhattan4598 that directly from Sony and its doing the same thing. Did you contact back to tell them. I would be furious at that point.
@devonartist3313
3 жыл бұрын
@Dynatsu C I’ve spoke to a Sony specialist if it could be an account issue and the response was flat out “no”. So idk if that was the truth, or a lie just to hurry up and get me off the phone. However the same PS4 game I have on my PS4 pro works perfectly, but just doesn’t work when playing on my ps5. And that stupid error code shows up. So I don’t think it’s an account issue IMO.
@emeresbestres1
3 жыл бұрын
@@manhattan4598 Thank you for being honest and reporting on that. I'm sorry about that too. I can only imagine how pissed you must have been.
@adiidis
2 күн бұрын
It's 4th October 2024 and the issue is still there...
@ZachWackAttack
3 жыл бұрын
This is pretty worrying considering nothing worked. I’m also on 1080p. I just want to know if it’s hardware or software
@harrisonmeneghin5883
3 жыл бұрын
Hardware I have had same problem and I’m sending it back
@ZachWackAttack
3 жыл бұрын
@@harrisonmeneghin5883 if it’s hardware than Sony screwed up. I’m not so sure that it is hardware thiugh
@Not2NerdyENT
3 жыл бұрын
Hardware or Software... A question that no one truly knows but people can speculate. I believe some people with this error have true hardware issues, while others have software issues.
@ziroxatreus8769
2 жыл бұрын
Year later and it's still having a problem
@Harryontwowheels
3 жыл бұрын
The whole time I was waiting for him to ask you to go to Walmart and buy some Google Gift Cards :D
@Not2NerdyENT
3 жыл бұрын
Lol
@thomasoothoudt7202
3 жыл бұрын
Thank you so much. You asked some tough questions they didn’t want to hear. Hopefully we get a patch soon, but until then, when I get home from work, I’m definitely going to try those steps. Again, thank you for making this video
@Not2NerdyENT
3 жыл бұрын
You're welcome. Hopefully these steps will work for you. If not, we need people to keep calling Sony and continuously put pressure on them to release a patch sooner, or to let people replace the consoles. That's the only way companies will do something.
@thomasoothoudt7202
3 жыл бұрын
@@Not2NerdyENT Didn’t work lol
@crag949
3 жыл бұрын
I’ve still got an issue with mine whereby I have AC Valhalla PS4 disc copy which upgrades to PS5 version but when I delete the PS4 copy off the storage to free up space as soon as I turn the console back on it re adds the PS4 copy to downloads and starts installing again. I thought the latest software update rectified this. It hasn’t on mine! Cheers for any help in advance
@kevinrodriguez9701
3 жыл бұрын
The patch is a revised console 😂😂😂😂
@davidhanvey5574
6 ай бұрын
Thanks for your help in at least getting a real person to answer the questions.
@slavik3956
Жыл бұрын
If anyone finds a solution to the problem, please write me an answer!
@scarvello
2 жыл бұрын
A year later and it’s still happening🤦🏾♂️
@christos198
2 жыл бұрын
Anyone else who still has this problem ? I just got a new ps5 yesterday and I have the same issues. Seems like Sony couldn’t fix this error.. And as I can see, it’s like a year ago now… Thank you for this video!
@universeobserver378
2 жыл бұрын
Yes I am, 7 months later nothing fixed..
@Youssef-rc6dx
2 жыл бұрын
@@universeobserver378 found a fix?
@universeobserver378
2 жыл бұрын
@@Youssef-rc6dx it seems to be working without an error now, I didn't change anything though
@bodeharmanda1st572
2 жыл бұрын
Yep its nine months since your comment and its happening to my brand new ps5 bought directly from Sony. Thia is really anticlimactic made me wonder if I should return it and get a xbox
@Greddy87
3 жыл бұрын
@Not2NerdyENT , Saw your other video & now watched this one.. I wanted to chime in.. I own a 4k Sony Bravia 60hz tv with HDMI 2.0 .. No game crashes accept for Miles Morales.. So I set the rest mode to Never.. Set the 4K transfer to -2 , it ran solid, until I read that there was an update to fix the rest mode issue.. So I set that back to on.. I don't have much issues, but now I set the 4K transfer speed to Normal , no game crashes, while rest mode was on, until one day it crashed.. So I left the 4K Transfer speed to Normal , Rest mode to Never, game settings on 30FPS with Ray tracing too.. No issues.. What i find interesting is the Rest mode is now set to Never, but if I disconnect my controller & turn off my tv, the PS5 automatically goes to Rest mode by default.. Anyways, hope you guys get the remedy soon..
@Not2NerdyENT
3 жыл бұрын
Thats strange the PS5 goes into rest mode by default. Even the consoles that are working well have some weird bugs. Hopefully Sony figures out something soon.
@XX-zg2wn
4 ай бұрын
Habe das selbe Problem bei einer 2 Tage alten PS5 slim. Bei Last of us part1 immer wenn ich speichern will kommt dieser Fehler. Ich denke bei mir liegt esam verbauten Speicher HDD. Setup ist 1080p TV ohne HDR ganz simpel. Nach Reset der Konsole habe ich das Spiel ohne Updates installiert. Nichts half, habe die PS5 zurückgegeben. Ich gehe von einem Hardware Defekt aus. Alle Versuche den Fehler irgendwie zu umgehen, umgeht nur die Ursache den Defekt. Ich warte auf die PRO.
@rogersonjj
3 жыл бұрын
October 2021 and the error code is still happening to people. Recently got my hands on a digital edition PS5 and I had to send it to playstation this morning via the FedEx box they send you.. 😔 Customer support told me it might take 20-30 business days to fix.. 😭
@owenberollin
3 жыл бұрын
yup same. Sent mine in on September 28th, then was delivered on the 29th, then they received it on the October 1st and I haven't gotten any other update on the progress of the repair/replacement other then it telling me its been received. Majority of people say its taken them 10-15 days from when Sony repair receives the device. I don't know if they mean business days or just days. But hopefully you and I get our consoles replaced or fixed and sent back to use very soon! good luck to you!
@alfredodl36
2 жыл бұрын
Im currently on this problem games wont get to the menu without crashing it started happening recently ive only had the ps for like 4 months i did all the steps even reinstalling the software and nothing i think ill have to send it to them nice vid couldnt find anything about this
@forbiddendisciple9896
2 жыл бұрын
I just bought a ps5 in 2022 and I'm having the same issues..so when he says they are working on the issue I call bull...thanks for your platform my boy..and being a voice for the people!! mad respect 🙏
@xxghostxx4049
2 жыл бұрын
You Still having the problem?
@forbiddendisciple9896
2 жыл бұрын
@@xxghostxx4049 no after the last update its been working great
@arthurjones3670
2 жыл бұрын
I am having problems with it when I was playing mlb the show 22
@universeobserver378
2 жыл бұрын
I'm having errors with watch dogs, wish I stuck to ps4
@MrSfinn9mm
2 жыл бұрын
Seemed like he never had a definite answer
@davidtaylor5519
Жыл бұрын
I think that code is too general to narrow down to one thing… but one solution I never saw anywhere but actually fixed the issue for me was to swap to a new HDMI cord. Hasn’t happened since. I would get graphics glitches on games like ff16 then it would crash. Changing my HDMI cord has stopped it completely. If you’ve tried everything and it still doesn’t work it’s definitely worth trying. Lemme know if it helped you
@garyextremist
Жыл бұрын
I'm getting this error while playing fifa and nothing else, tried deleting and reinstalling but same thing. Can anyone help?
@mohammedgamerz1388
10 ай бұрын
It’s 2023 dec 4 and still no fix
@iliesleogaming8025
2 жыл бұрын
One year later and the error still exist
@Toonernie
7 ай бұрын
After having the ‘ce-108255-1’ issue for months I just reset my ps5 to the default settings and I no longer have the issue.
@byost06
3 жыл бұрын
I had this same issue: PS5 - CE - 108255-1 and tried all the troubleshooting and then spent 90 minutes on the phone today with support and ran through all these same fixes. Nothing worked...I couldn't play any of the PS5 games, they would crash at the loading screen before getting into the games. Luckily I found these videos (great job btw!) and read through the comments. I was able to use the temporary fix of forcing my system to 1080p until there is a fix of some kind. I can now at least fully play NBA 2K21, albeit with a huge visual downgrade.
@Not2NerdyENT
3 жыл бұрын
That is great that you are able to play the game now. But yea, this work-around is unacceptable. I have a PS4 pro as well. Why would I want that to upscale to 4k while I have a PS5 set to a lower resolution. It makes no sense. Hopefully a patch can fix this. But the fact its taking so long is worrisome.
@byost06
3 жыл бұрын
@@Not2NerdyENT Agreed 100%
@MDrepresentah
2 жыл бұрын
How do we force 1080p?
@michaelthedriver242
8 ай бұрын
For me personally, turning off HDCP in Safe mode to 1.4 as well as heavily reducing my screen resolution to 720p ACTUALLY unglitched my Resident Evil 2 Remake game.😊👍
@DerPS3ZockerTV
Күн бұрын
Does someone remember we never had a issueslist on ps3 where you see all bugs. That's why it was the last good Playstation console. These crashes started first on ps4. Never had that on ps3.
@irongammagod6250
3 жыл бұрын
Playing cyberpunk and getting crashes in hour in everytime. Should I return it?
@Sergioredondod
3 жыл бұрын
Same
@Mac_Kymera
Жыл бұрын
The big question here is why have Sony released a console that doesn’t formulate for higher graphic games. Players shouldn’t have to tweak settings or doing things in safe mode. Why have they released consoles that can’t play PS5 games seamlessly.
@HookedOnBetes
3 жыл бұрын
I finally got someone that was helpful enough to work through multiple steps and after none of her solutions working she allowed me to send it in. I would say be persistent and hopefully they can repair or send a new console that works properly!
@Not2NerdyENT
3 жыл бұрын
Thats good advice. It seems like it depends on who you talk to. Eventually someone will let you send in the console.
@HookedOnBetes
3 жыл бұрын
That’s what I have found too plus maybe they are starting to realize it’s something that can’t be fixed with a patch and someone actually has to put hands on the console!
@miguelpinto84
3 жыл бұрын
I had this problem in few ps5 games. But i had find something interesting. The game crashes before new updates. For example, first time I have played dirt 5 and watch dogs legion, any problem, everything OK. Then, when receive new update crashes 20 minutes gaming. So, I have tried this and it fixes: 1- delete the game 2- turn of auto update 3- go to safe mode and fix library ( option five ) 4- reinstall the game And done. But the problem it was only in some games. In my case ps5 games ( Borderlands 3, Watchdogs Legion and Dirt 5 ). Since I had reinstalled borderlands and watchdogs and turn off the auto updates, no more problems. In dirt 5, the last update it was purposed to this specific error. In my opinion, this is a firmware issue. And I think they will fix with the new firmware.
@Astro1554
3 жыл бұрын
yet here we are 3 months later and ppl still having this issue 🙄
@4mIlr
3 жыл бұрын
@@Astro1554 same here for watch dogs legion
@califpv
3 жыл бұрын
The fix is step your game up and get next gen tv or monitor that has hdmi 2.1
@Not2NerdyENT
3 жыл бұрын
Lol too bad One of my TVs already has 2.1. That wouldn't be the fix either I guess.
@jimmyj4m
3 жыл бұрын
Personally I think it is a software problem like most of us when I start call of duty it gets to the title screen and then crashes, I have tried everything the chap from Sony described but none of it worked....But there is a work around! Which makes me believe the fault has nothing to do with the hardware. Before you start cod go to internet settings and switch it off. Load up cod and go into the multiplayer menu (in case you haven't noticed the game has not crashed!) Come out of the multiplayer menu and so you are at the screen where you can select all modes then tap your PlayStation button go to internet settings and switch your internet back on. Go back into the game and wait a moment (takes a couple of minutes) Then press square to go online then select multiplayer and wallop you're in! For some reason I cannot access friends or the store but you can get into matches and do everything else. * YOU CANNOT JOIN YOUR FRIENDS AS THE GAME WILL CRASH BUT THEY CAN JOIN YOU! I hope this helps 😎
@Not2NerdyENT
3 жыл бұрын
COD is one of the games that seems like a software issue. People have been successful with the Internet trick. But unfortunately not everyone can do that. And it doesn't seem to work for other games. I think there may be a chance that this is a software issue for some people. But other people may be getting the same error that's caused by the hardware. Its unfortunate that we still have to ask the question what may be causing this issue this many weeks into the launch. Great comment by the way.
@jimmyj4m
3 жыл бұрын
@@Not2NerdyENT to be honest mate after posting this I got onto PlayStation support UK and they have told me to send my ps5 to them and they will replace it with a brand spanking new one so it doesn't look good for anyone who is having problems
@likuuuu92
3 жыл бұрын
@@jimmyj4m they should make a statement then that all who have those error should send their consoles to replace them because they refused to take console from people telling them to wait for a fix :/
@killsofdeath101
Жыл бұрын
Bruh ever since I updated this my ps5 external hard drive started doing stupid shit had to unplug that shit
@j.j.9511
3 жыл бұрын
Oh man.. I've held off on buying the new consoles for now but even if all the steps the man told you worked I'd still avoid the console till Sony makes a statement and fixes it. Because the lack of making a statement, disconnecting callers & chats just comes off as shady because it is shady.
@Not2NerdyENT
3 жыл бұрын
The good thing is that there are more working consoles than non working ones. But waiting is a good idea. It will be great by the time you buy it.
@williamstarck6863
3 жыл бұрын
@@Not2NerdyENT what would you say is the ratio? How likely do you believe it is to get a working PS5? I know it's impossible to know for sure, I just want reassurance since I'm still waiting on my pre ordered copy.
@chma9503
3 жыл бұрын
@@williamstarck6863 It was so frustrating getting ahold of Sony for me!!! I called them, they put me on hold and then the line disconnected. I called back they said they were not accepting calls. I hit up online chat, he told me there is a dedicated phone line for all PS5 support calls and gave me the generic support number I just called and disconnected the chat before I could say anything... Called back and they said they were not accepting calls... Waited a few days, called back, got a hold of someone who walked me through all the regular stuff we all have tried. She was super nice and she said they are actively investigating it, they are not accepting replacements at this time and believe an update will take care of it. Her info said it was an issue with the PS5 not authenticating the game.... and after it try to launch the game it freezes. I tried to push to see if she would hint at it being a hardware issue and she repeated an update should take care of it, that the info she has was a game authentication issue. I have no idea at this point.. 4 weeks in and I have yet to play any of my PS5 discs I bought. Great videos on this issue though @Not2NerdyENT
@coderedtonio
3 жыл бұрын
Great work man people Will need this in the future
@Not2NerdyENT
3 жыл бұрын
Thank you. Hopefully they will find a way to fix this issue for everyone, or start telling people to replace the consoles.
@Big_Booty_Ak47
3 жыл бұрын
Lol I needed this but mines currently being repaired now but mines had multiple issues this was one
@bigmouss919
3 жыл бұрын
JUST WANTED TO LET EVERYONE KNOW THAT IS ONLY EXPERIENCING ce-108255-1 FOR COD THEY JUST RELEASED AN UPDATE AND IT HAS SOLVED THAF FOR ME.
@Not2NerdyENT
3 жыл бұрын
That's great. I hope this issue resolved for most people with Software issues. It unfortunately did not work for me. I dont have COD though.
@basejumping2414
3 жыл бұрын
Hasn't worked for me on my end either
@chma9503
3 жыл бұрын
@@basejumping2414 still not working for me with COD or Watch Dogs. PS5 since launch, disc version, still can't play PS5 discs. Stuck playing PS4 games at the moment, PS5 2.30 and games updated. \
@bigmouss919
3 жыл бұрын
I am so sorry to hear that. It’s so odd how it’s not consistent for everyone it’s literally different for everyone its so annoying
@jtotheroc
Жыл бұрын
So i just want to tell you if Sony does end up being tipped off or made aware of this video, or any video that has audio from sony employees, sony will report the video and have it removed. Same goes for airbnb, microsoft, att, verizon, nintendo, etc. Reset you video output settings, unplug 2.1 HDMI and use a previous gen HDMI cable and see if it crashes. If so put the system on another tv and see if it gives you the error. If it does than your cable needs to be replaced.
@abdulfatawuabdulai2512
Жыл бұрын
2 years ago and Sony has not fix this. I have tried every fix but nothing works. Completely given up and don’t even turn it on no more. Worse investment EVER!
@DebitAdams
2 жыл бұрын
Over 1 year and still an issue smh
@benduross2795
Жыл бұрын
Just bought my PS5 two months ago and I’m constantly getting this code now. Get on top of the issue and get your consoles fixed !
@pranavvashist3809
Жыл бұрын
Any solution?
@benduross2795
Жыл бұрын
@@pranavvashist3809 sending mine to Sony on Monday
@axronsingh
Жыл бұрын
@Ben Duross any updates on what happened?
@benduross2795
Жыл бұрын
@@axronsingh I sent it in and got it repaired since it was under warranty
@impactedgeko056
Жыл бұрын
I keep on getting it on MW2 and my PS5 is literally 2 weeks old before i got it .
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