This video explains the important principles given by ISO
1.CUSTOMER FOCUS - management should understand current and future customer needs. They should meet customer requirements and strive to customer expectations.
2.LEADERSHIP- leaders establish unity of purpose and direction of the organisation. They should create and maintain internal management in which people can become fully involved in achieving the organisation's objectives
3.INVOLVEMENT OF PEOPLE - People at all levels are the essence of an organization and their full involvement should be focused for the benefit of the organization.
4. PROCESS APPROACH - A desired result id achieved more efficiently when activities and related resources are managed as a process.
Негізгі бет PRINCIPLES OF QUALITY MANAGEMENT/VHSE SECOND YEAR MANAGEMENT/QUALITY MANAGEMENT/MALAYALAM
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