Hi. Thanks for you video. I have same issue but just to give a little background. Was trying to install windows, entered recovery mode and deleted the partition I thought I was going to install windows on. after that I got the folder sign. I’ve done everything here but keep bringing me to the internet recovery screen and pops one error or another. Never brings me to the macOS utilities screen. Anything else you can suggest please?
@muhammadtaymour8668
2 жыл бұрын
I am in the same situation, were you able to fix?
@caporavon6603
Жыл бұрын
I have a high sierra and it won’t boot
@FelicianoDaily
Жыл бұрын
@@caporavon6603 same!!! 😭
@ZakariaIazza
Жыл бұрын
after doing this safari doesn't work and also app store can u help please i need it this monday
@kronek99
Жыл бұрын
What if I can't get into recovery mode? It starts loading but eventually fails
@ChristRecords2O16
Жыл бұрын
Hold ALT/option or shift control command R
@edubsway
8 ай бұрын
My exact question.
@WillJBailey
Жыл бұрын
This doesn’t work for me. Command R does not bring up Recovery, only Internet Recovery, which doesn’t work - once I connect to wifi I just get a turning globe.
@faisalamirii
6 ай бұрын
First click power button \ and hold the( option )button
@vvsarii
3 ай бұрын
@@faisalamiriistill takes me to the internet recovery screen
@bd1zzle
3 ай бұрын
See I get that too but says an eta of when I’ll be in recovery mode then made logo like it’s installing something and brings me to my MacBook’s utility page. Wait and see. Mine says I have no space and maxed out so good thing I can careless and delete everything and then try to reinstall osSierra for me
@MichaelShaw-ru1fe
2 ай бұрын
@@faisalamirii WOW, this actually got my daughters to connect to the Internet, TYSM . !!
@sumanbhari1609
2 ай бұрын
@@faisalamiriisame problem
@counsellingwithcoaching
Жыл бұрын
Hi, I was trying to erase all my data to restore it to factory settings, but I think I've deleted too many things and now even though I tried all the steps of switching it back on recovery mode, I can't get rid of this question mark folder error 😢
@disasterology2377
Жыл бұрын
Me too! I can’t even get it past the folder!😢
@omkarjadhav1590
Жыл бұрын
Same issue bro if you found some solution let me know
@tgbzofficialchannel6759
7 ай бұрын
Plug another keyboard
@TOBGjaylone
2 жыл бұрын
Thanks it worked. It’s crazy how the videos with 1 million views be click bait but u deserve 1million views bro
@lapfix
2 жыл бұрын
Thank you for watching , Please share that is the only way we can beat the KZitem algorithm !
@thisisyoutubehandle
Жыл бұрын
Would be worryig for Appe if this video had million views 😗
@TH3clubhouseq
2 жыл бұрын
i just deleted a folder or something and it happened but i cant do no type of recovery it says apple support with the code -1008•F
@ElPiti101
2 жыл бұрын
Same dude!! Did you get it work? Because I can’t
@kentwhitaker1508
Жыл бұрын
Hi! I got all the way to the description of the Internal hard drive within the Disk Utility box at 7:15 in your video. In the left side bar showing Internal and Disk Images, my screen shows the Apple SSD full name and there is no View option above it in the left corner. I could not get my screen to drop down from the full SSD name. So I had no Container disk2 or Untitled discs on my screen. (In fact the Red/Yellow/Green buttons at the very top left are not all there; only the yellow.) So when I clicked on Erase, the format options did not include APFS; the first option was OS X Extended (Journaled). Please help me!
@user-su6on7jj7h
Жыл бұрын
Same!!!
@sh4y4n_
Жыл бұрын
Got a fix?
@jaybans2
9 ай бұрын
Any luck fixing this?
@fireterminators3865
Жыл бұрын
Thank you so much I watched 15 different videos and none of them helped me yours was the most simplest thank you again
@oludiyaemmanuel7374
Жыл бұрын
How much internet data it take you to reinstall
@LoopGawdTV
2 жыл бұрын
You saved my life. I cant thank you enough!!!!
@lapfix
2 жыл бұрын
glad I could help =)
@Visualize_time
Жыл бұрын
I can’t get to that macOS utility page anymore, the internet recovery starts to load and then goes back to the folder with question mark. I was using the computer fine and then boom froze in chrome so I powered off, when I powered on, it went to the folder. It’s been so many years with this computer so I don’t know if it is hardware or software. I need this computer to work! Please help!
@lapfix
Жыл бұрын
Try a P-RAM reset first (cmd-option-p-r) and try again to see if the recovery page comes up. I still think there is a hardware issue either way. We have all our contact information in the description
@anouarabouelfadle
Жыл бұрын
He doesn't want to connect to the Internet, what is the solution, my friend, please help me.😢
@iamvalmira
Жыл бұрын
select the disk where you want to install OS X: there’s no disk to choose? i have a macbook air from year 2012. can you help me?
@devinautari8688
Жыл бұрын
I did all the steps, and then tried to install macOS but it keeps giving me notification "An error occurred while preparing the installation. Try running this application again" Does anyone had this issue and fixed it? Please help
@hanban12375
Жыл бұрын
I have this issue did you find a fix?
@yoneyers5906
Жыл бұрын
hi , please i have same problem but , my mac does not show any drive, even my external drives they are not showing.
@Poquii
Жыл бұрын
Man thank you for this. I was following some other video on how to revert to older OS versions (was on Ventura and my Mac started working slowly and heating up: wanted to revert to an older or Catalina which is what it came with). And I only was able to first delete my drives and data.. then was stuck with the grey folder. Now with your video I was able to fully understand what I was doing, go through the process, and am currently re-installing Catalina and my mac will be as good as new. Thank you for this ! This video is a gem.
@depressedsauce2898
Жыл бұрын
I can’t erase mine. It’s greyed out. It’s also saying recovery is damaged
@Brandongy69
Жыл бұрын
I had to like the video because this worked for me. Thank you.
@skyhollis7877
Жыл бұрын
This happened when I tried to wipe my drive so I can give my son my laptop.
@billykibakithejamaican
Жыл бұрын
i have macbook pro 2014 a150 2m.2 not detected with the same folder thing but no ssd shows up all
@lapfix
Жыл бұрын
Sounds like an issue with the SSD
@billykibakithejamaican
Жыл бұрын
@@lapfix I've used 3 different ssd
@Sammy-jj7tf
Жыл бұрын
Please could you help? I am doing everything that you have said to do in this video but when I click ‘Reinstall macOS’ it says ‘The recovery server could not be contacted’. I’m really lost with what to do as I’m unsure what it going on😅
@lapfix
Жыл бұрын
You can try a PRAM reset first ( hold cmd + option + P + R all at the same time when booting, the apple logo will come up and go away. When it comes up the second time let it go) Then try the recovery mode, make sure you connect to internet first.
@randyrandeh
Жыл бұрын
Thanks, this was a great video, but my drive doesn't show up at all, even in disk util even with a new SSD on a 2016 16" MBP, any advice @lapfix
@lapfix
Жыл бұрын
The only macbook pro from 2016 (and newer) that has a removable ssd is the a1708 model 13". Which model did you have? I assume it is a 15" a1398 2015?
@randyrandeh
Жыл бұрын
@@lapfix You are correct! It is a 15" A1398 2015.
@randyrandeh
Жыл бұрын
Any insight @lapfix?
@galshev
Жыл бұрын
Should I take my iMac to the Apple store? But it's huge and I don't drive...
@Beowolfie
2 жыл бұрын
It worked thanks so much 🙏🏼 (June 1st, 2022)
@newyear3305
2 жыл бұрын
How much would they charge me to do this if I just take it my iMac Pro to shop for this problem
@Stolfoa_
2 жыл бұрын
I can’t delete the APPLE SSD AP0256N Media. What do I do
@tatyanamilter7174
Жыл бұрын
Thank you for the great video. I do not see the internal drive in the disk utility after I clicked on show all devices. There is the Apple disk made media /OS X Base System there. What might be wrong?
@blackmoonstudios8842
5 ай бұрын
I have the same problem. How did you solve it?
@nigelholland1811
Жыл бұрын
Thank you so much. My son messed up deleting his MacBook Air. I watched several videos none worked, then I found yours. Happy UK watcher.
@lapfix
Жыл бұрын
Great to hear! Thanks for watching =)
@acielhue1743
Жыл бұрын
What if you accidentally disk utility itself? Can you still recover it?
@mirianflores8526
2 ай бұрын
I’m stuck when I get to the reinstall (macOS Sierra) 120.67 GB total and I have 120.45 GB available what do I do? I’m not very savvy but broke to take it in or buy a new one
@munnazaahmad9668
17 күн бұрын
Mine is 2016 Mac. I don’t get the APFS option in the drop down when I try to erase it. I have erased with extended journaled option and tried to reinstall the Mac Sierra as that is the only option I get. After 5-6 minutes it says “An error occurred while preparing the installation ” at the very end
@ubaidnisarlone3145
Жыл бұрын
I have the same problem but at the time of installation of os it asks for "select memory " but it displays no options .. And if i go to memory section it does not show internal memory i.e ssd .. it only displays system memory which is 1gb
@Ruthran1
Жыл бұрын
Hey, I got into the same issue. Can only see system memory of 2GB. What did you have to do to fix your issue?
@sharmainegomba1476
2 жыл бұрын
Thank you so much for this video, I was really stressed and now my Mac is as good as new. I recommend watching this video if you’re experiencing this problem
@bd1zzle
3 ай бұрын
I just been casually updating to the newest macOS since I’ve had this thing and no real data used on it 😂 looks like I’m wiping it clean and reinstalling macOS Sierra…. Ughh
@tjwoodland6374
Жыл бұрын
YOUR THE BEST IM GONNA SUB I DID SOMETHING LIKE THIS 2 YEARS AGO AND IT DINT WORK BUT YOURS DID TYYY
@andyng9179
Ай бұрын
I try to installation of macOS High Sierra but a box shown up saying The recovery server could not be contacted 😢
@tommyjohnson7506
2 жыл бұрын
Got a1502 that shows the blinking folder icon i swapped ssd from a known good working a1502 and still does the same also im unable to boot into recovery mode or any other mode
@lapfix
2 жыл бұрын
There wouldn't be an OS installed. Did you try holding "command-R" to get to the recovery mode to install the new os
@estherlylianna278
6 ай бұрын
What if there’s no APFS option what option should I click can someone help me
@robertjett5243
Ай бұрын
So once I press command and R I get a lock logo and I’ve tried the Mac password that my daughter remembers anyway and that’s not it is there a way to by pass this ?
@nickkucic9323
10 ай бұрын
When i follow the steps to recovery mode i am prompted to connect to wifi in which i do then the globe keeps turning and nothing happens. Has anybody else had this issue?
@wolfsbane3252
Жыл бұрын
Gods thank you so much. You helped and even with out all the complicated restore drive. ❤❤❤❤❤ thank you so much
@joshpage1070
2 жыл бұрын
what can i do if it doesnt process any further then the wifi log in
@albertocarlos8127
4 ай бұрын
Mine lets me click on my wifi but doesn’t let me put in a password doesn’t give me a option I press on the wifi and that’s all I shows me
@KhanHussain-dj7up
3 ай бұрын
Hello i tried but my mac dosent show any thnig just question mark with ? Please help me ❤
@sismaaa9817
Жыл бұрын
min 3:44, thats crazy Apple closed the ssd service program.. and now? how can i check i am eligible? i have macbook pro 13 inch 2017 with 3 ports...
@lapfix
Жыл бұрын
WOW, I see they did close the program. I think I'll make another video talking about this
@sismaaa9817
Жыл бұрын
@@lapfix Yeah thanks, im in trouble, i dont know how to figured out
@ArsahOfficial
9 күн бұрын
Not working it's not going to recovery mode when I pressed keys
@user-su6on7jj7h
Жыл бұрын
What if apfs format is not showing up or erased
@noneyabusiness6223
Жыл бұрын
What if mine doesn’t even show a drive. Would apple have taken it out when I sent it in for a trade and they sent it back due to something cosmetic? I’m not a technical personal at all. I need help 😅
@jerromejoseph2109
Жыл бұрын
Why does it take so long to install
@lapfix
Жыл бұрын
If you have an older mac, usually it is slow due to the mechanical drive. Otherwise It is still doing a lot during an install. Creating a local recovery partition, new os and possibly upgrading the firmware. If you are installing from Apple, there is a server it would need to retrieve it from
@ordepetneciv327
2 жыл бұрын
thank's 👍 great video.. if I send my Mac can you guys work on it...???
@lapfix
2 жыл бұрын
Thanks for watching, all of our contact information is located in the description
@aljan10
Жыл бұрын
Thank you saving me from the question mark from hell.
@mertkoraytopalak
Жыл бұрын
Hello great video :) i have 1286 and trying for internet recovery but it takes literrally forever sometimes it freezes , i already tryed check disk health on a windows computer , it shows %97 i ordered a cable and and an ssd for fixing it but i dont know maybe is there any other problem can cause this freezes . or its a regular reaction when sata cable goes bad?
@lapfix
Жыл бұрын
That's the a1286 model. There may be a video issue causing those problems
@mertkoraytopalak
Жыл бұрын
@@lapfix Ty for response :) if i see a speed increase at recovery process after hdd change at least we know whats the real problem , have friends in ankara can try reball it ... I realy cant afford a new one here , its deadly expensive i want to rescue it :(
@quinnbatara1444
Жыл бұрын
what if i cant connect to the wifi?
@lapfix
Жыл бұрын
Try a PRAM reset (on intel models, hold p+r+cmd+option for a few seconds and let go when the apple logo appears for the second time) Sometimes that works if you can't see the wifi connection, otherwise you most likely have a hardware issue
@cherylisheja2757
3 ай бұрын
I did it and the folder with a question mark dissapeared, there is nothing on my screen
@jwproduction508
Жыл бұрын
Mine starts at mac os extended journaled is this a problem?
@jamescarpenter7844
Ай бұрын
I get all the way till the end of the install then it finishes and says something went wnt wrong try the application again
@mslolamonique
Ай бұрын
I think it worked. I got the furthest with your video so thank you😅!!!
@branimirciric2740
2 жыл бұрын
not know , but just know you've affected my life, and apparently tens of thousands of others, in an imnsely positive way. Thank you
@irvin295
Жыл бұрын
What do I do if I start the Mac in recovery more and it still boots to the folder with question mark on it? I’m pretty much stuck.
@lapfix
Жыл бұрын
Most likely not detecting an OS or hard drive. Can you see the drive when you go into recovery mode via disk utility?
@mynascarfan
Жыл бұрын
Early 2015 mac pro. Can get to utilities. I can get to recovery mode then it shows apple symbol with progress bar gets stuck at that point. Any ideas?
@TheMuffinz91
9 ай бұрын
I've got an old macbook. And I get that file with questionmark thing on the screen. But I manager to delete mackintosh HD by mistake. And now i can't install high Sierra on it :( And in utility i can't find anything like " Apple ssd" . Ive got Hitachi HTc as intern harddrive and OS X Base System .feels like a mess . What can I do?
@RandomZero1979
Жыл бұрын
Mine says it has “About -2,147,483,648 and 59 minutes remaining” Then it goes to “can’t download additional components needed to install Mac OS X”
@abbylx
2 жыл бұрын
I have a 2016 MBP 15 inch, I tried an OS update, and I think it failed. But now it is not showing any disk, only the 2 something GB recovery disk. I hope it is only logical. It the disk failed I think I need a new motherboard 😭
@abbylx
2 жыл бұрын
*if the disk failed..
@lapfix
2 жыл бұрын
You don't see anything greyed out on the left side panel? Check "view all devices" on the top and see if you see it there
@Boyzde
2 жыл бұрын
Did you resolve the issue??
@dizzyjones4219
2 жыл бұрын
Same issue
@NathanielSandoval-i1c
8 ай бұрын
The question mark folder popped up for me after a week in half from a battery change. I currently have the Macbook Pro mid 2012 13-in with an internal SSD. When I went into recovery mode and selected the Disk Utility. I didn't see my SSD present. Does that mean my SSD died? I don't think it's a cable issue. But I wanted to know how I can start using my Mac again. I have an external hard drive with a few recent backups through the Time Machine application. Please let me know how I can fix this issue!
@MichelleElise8
Ай бұрын
After several failed attempts to fix my MacBook air 2020 and after several mental breakdowns, i discovered this video. I'm pleased to say that my MacBook air has been fixed!! Very happy :) Now i can sell it haha! Thank you so much for this video :))
@T_chux247
Жыл бұрын
Hello, where are you located? Mine I bought off someone who swore its alright and left me with a fake number. It's a 2018-19 MacBook air. Can you Fix this please?
@burstfireno1617
Жыл бұрын
My problem is that i have. the same issues but cannot see my HD, i got a new HD and HD cable, but still the same. The utilyty thing cannot help me when cannot see my HD :/ Maybe my motherboard is RIPped? But it show graphics and stuff. Im stuck.. :/
@ayubshehzad4263
8 ай бұрын
What if i lost some files and i never deleted them but cant find then anymore
@danvey2560
Жыл бұрын
When I reinstall the OS, will it wipe all my storage from the MacBook??? I really don't want to delete any of my storage. I'm desperate for answers, I would really appreciate if you could answer me thanks!
@escamval1
Жыл бұрын
This didn’t work :(( when I tried to reinstall macOS High Sierra. It has a long delay then gives an error message “the recovery server could not be contacted.”
@jonatangarcia3557
10 ай бұрын
I’ve deleted but my MacBook Pro won’t reinstall macOS it stops at the 2 min mark and gives me pkdownloaderror error 8. How do I proceed?
@nestorjason788
Жыл бұрын
U just saved me thanks I was resetting a MacBook for a friend and ended up there watched a previous video but it didn’t work but urs did imma subscribe and like but it’s unlikely I return unless I get a macbook myself MacBook myself 😂
@rujijuy
Жыл бұрын
What about when the macbook still shuts down in the middle of reinstalling the OS? Is it a hard drive problem?
@MxcoAlwsTrd
11 ай бұрын
Hello can i ask how about i accidentally deleted the OS because i try to install an OS that could not support my mac? Thank you
@djtintin
Жыл бұрын
I have this model and all I get is a white screen. Replaced unibody hard drive cable still nothing. Tried key options. Got no recovery options etc. replaced hard drive still nothing.
@nidadavolepilloduachyut5855
Жыл бұрын
Hello but when I press option showing white screen with mouse symbol can u please suggestion what for that
@faisalamirii
6 ай бұрын
Click the power button and hold the(option) button 😊
@itman190
Жыл бұрын
So I found a i Mac looks like a 2020 model. The screen is cracked. That seems like an easy fix but I also have the question mark issue as well. Should I fix the screen first and then the question mark issue? I’m wondering could the cracked screen cause the question mark issue? I found the i Mac on trash day in just trying to gage weather it’s worth it or not and what’s the best way to go about this
@deepdhar14
Жыл бұрын
my macbook pro 2017 below 80% battery doesnt start and shows folder icon unless i connect the charger to turn on my macbook but when it is above 80% it works fine what can be the real issue with mine ?
@eniolaolaniyan1416
Жыл бұрын
My MacBook Pro stopped coming on after showing folder with question mark Please what can I don because it’s not even coming on
@LoopGawdTV
2 жыл бұрын
you made this simple to understand, had great screen displays, and explained in detail to what was going on....
@jasonfeld4509
Жыл бұрын
I have done every step as told and showed but o still get the envelop question mark so what is wrong with it
@jasonfeld4509
Жыл бұрын
So what can i do
@yarzartun2652
4 ай бұрын
Will I get my old data file back or will they be deleted?
@skyhollis7877
Жыл бұрын
I believe I deleted to much things. The video I watched didn’t help any. Which is why I made this big error does that mean I can recover my computer?
@saniyalanice
Жыл бұрын
When I get to internet recovery it won’t let me download macOS Ventura because of internet required. But when I try to connect to the internet no networks show up
@reinbow4077
Жыл бұрын
Hi keep getting this error "error occurred while preparing the installation" while reinstalling MacOS Sierra. checked date and time is correct however keep on receiving this error.
@shanttanu1868
Жыл бұрын
I am facing the same issue from last 3 days, tried all possible ways, watched all possible videos, read all relevant articles. How did you get any help on it? Thanks in Advance.
@najdahalfajri4307
Жыл бұрын
hello bro... can you fix my laptop which is like that too I can't disassemble it for fear of damage
@bryanestrella33
2 жыл бұрын
My stop when you put the Wi-Fi and I wait but nothing happens say error
@puneet7748
Жыл бұрын
In my laptop It didn’t showing the external drive option as untitled in this video…what should I do?? Please help
@Rockyvr-wg8we
5 ай бұрын
I tried reinstalling the macOS but it failed
@RandyFrimet
7 ай бұрын
Awesome Video. Thanks. Reinstalling OS now. Very clear and concise explaination of issue. I'll be back for addition Mac related issues.
@Jakesmusings
Жыл бұрын
Mine’s a 2013 and can only install Lion. When i get to the disk utility point, there’s no erase, nor does it seem to install.
@worldview2134
6 ай бұрын
If this is happening with a new Mac then MAC is trash
@DubbPP
5 ай бұрын
What's newer Mac's I have a cylinder SSD on Monterey do we still select apfs?
@T_chux247
Жыл бұрын
Mine simply ends up in 'choose network's then another error message. Please help. Thanks.
@mr.t.8809
Жыл бұрын
It keeps saying recovery server can’t be reached
@yohaany1576
Жыл бұрын
I was trying to reset PRAM And end up here
@immaculateaddicts
9 ай бұрын
What would I do if I want to wipe clean I have a 2017 MacBook Air pro
@ralexanderjones2356
4 ай бұрын
Love the video, I’m getting -2005F and -2003F messages
@Hakunamatataxyz
9 ай бұрын
I cant see my internatl disk on Disk utility, does that mean it is my hard drive problem ?
@Cinefilo_Celuloide
10 ай бұрын
entonces para ese modelo y los demás que le siguen solo se puede hacer la instalación del OS vía internet, no se puede hacer de la forma tradicional colocando un USB-A booteando O un adaptador que tenga salida USB-A?
@crownedeagle6147
Жыл бұрын
My macbook air has same issue ..disk is not showing....it shows network connection error when going on internet recovery screen
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