Do we have an option to manage switching calls to Zoho? Using Exotel Telephoney system in backend. Plz answer?
@nickmitchell0
9 ай бұрын
There is a system-defined "call outcome" picklist field on Calls. Is it possible to fill that field here, or customize the pop-up at all to include custom fields? The call disposition doesn't help us with tracking/reporting at all since it's free text and it's very tedious to have to go to the call record to log an outcome.
@Zenatta
8 ай бұрын
Hi Nick, After a few tries by a some of our devs and consultants, there seems to be no way to customize the call pop-up. Sorry, wish we had better news for you.
@nickmitchell0
8 ай бұрын
@@Zenatta Thanks for checking. Hopefully improvements come to that pop-up.
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