I know someone who bought one of these. There were some problems with it and he contacted the manufacturer. They were very helpful and tried a few things to get it going, but realised that it was a dud and replaced it. He didn't like wearing it so passed it onto me. Works great. It only has a Quick Guide and a manual would be welcome.
@Bendakit
4 сағат бұрын
Try putting on stand then using it? Or wearing it then using it...
@JoeMarino1
10 ай бұрын
I had the same problem!! I tried to update while using and did the same exact thing. I ended up returning and when I got a new one did all the updates without running. The 2 minute hold didn’t work for me. When it does work it’s great. Sorry I couldn’t help. Customer service was all through email.
@MichealC
10 ай бұрын
Wow Smh, Cool idea lol no pun but bad software and poor customer service experience. Thank you for watching and commenting, stay blessed
@JoeMarino1
10 ай бұрын
@@MichealC FYI: there is an issue with the sensor getting warm. Customer service is sending out “a heat absorbing sticker” which makes me think is a hardware issue. Amazon did give me an option to replace the unit as long as I sent the original back (or they would charge me again). I holding on to the tracking number in case they claim they didn’t receive it, which has happened to me in the past. Good Luck, You might want to try the coolify 3… not as many features such as display & health sensor.
@MichealC
10 ай бұрын
@@JoeMarino1 Ranvoo just sent me a email, they said that they will send me another unit out and to not send the first one back to Amazon. Crossing fingers and wish me luck.
@JoeMarino1
10 ай бұрын
@@MichealC kool. Make sure the battery is charged and don’t use the fan until the update is complete. Be Leary if it prompts you don’t do a second update right away. It told me there was an update it again but the device was updated. I believe v19? Also since yur keeping the old one try to drain the battery completely to see if it resets. Worth a shot
@JoeMarino1
10 ай бұрын
@@MichealC they just sent me an email, guess they wanted to have feedback and got wind of my contact info. Which is okay, cause I didn’t tell you anything I haven’t told them. Nice to know they respond in a timely fashion. I have no beef with them, glad they try to support the device 😀
@PatipanWongkleaw
27 күн бұрын
Is there a way to fix this, I experienced this after a forced update by the app, there was only one button, update, no close, no cancel, no exit. Do I really have to accept that it has become a brick now?
@MichealC
26 күн бұрын
Hello, thank you for your comment. Sad to say Is no, you need to reach out to the company and let them know that their update bricked your unit. I can say, they are good in getting back with you. Good luck stay blessed.
@RANVOO-GLOBAL
10 ай бұрын
Hi my friend, we noticed your comment! We are sincerely sorry for any inconvenience caused. We're actively working to resolve the issue! The reason for not returning the machine to Amazon is that we need to collect the machines in a specific warehouse for inspection and then we'll arrange for the delivery of a new product to you. If you have any further questions, please feel free to reach out us! ❤❤
@JoeMarino1
10 ай бұрын
Keep in mind, I left you a Great review because I believe your product is the best out there. Here is the tracking number that Amazon had me send back. 1ZOWE3659047422552 the fact that the update CAN brick a device and hardware needs a “heat absorbing” sticker reiterates that you have room for improvement. Thanks for replying to a private KZitem reply, it speaks volumes
@JoeMarino1
10 ай бұрын
Keep in mind, I left you a Great review because I believe your product is the best out there. Here is the tracking number that Amazon had me send back. 1ZOWE3659047422552 the fact that the update CAN brick a device and hardware needs a “heat absorbing” sticker reiterates that you have room for improvement. Thanks for replying to a private KZitem reply, it speaks volumes
@MichealC
10 ай бұрын
Hello, have a question, is there anyway that can send me a review Aice3 so I can give you my honest opinion on your device. Please let me know if you ok with this.
@JoeMarino1
10 ай бұрын
@@MichealC FYI: Customer service gave me the tracking number for the heat absorbing pad it’s coming from China so it will take awhile. Even with the sensor getting a little warm, I still really like the product. Julia from RANVOO has been great and always responds (they are in a different time zone so I don’t expect a quick reply). Good Luck, I hope you like it as much as me 😀
@RANVOO-GLOBAL
10 ай бұрын
@@MichealC Hi Micheal! We have colleagues from relevant departments to evaluate the collab. Please reach out us.
Пікірлер: 24