Building rapport with customers is about building a positive relationship with your customers. It is the process of developing a mutual feeling of friendliness. You want your customer to feel like you understand them and to establish a level of trust so that they trust you will assist them in a friendly, efficient, and effective manner.
www.canity.com/training-libra...
Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.
www.canity.com
Негізгі бет Rapport in Customer Service
Пікірлер