Wow did HP actually make this? Superb. Makes life so much easier for repairers. P.S. Terrible build quality, every single one I've seen has a smashed panel due to the hinges popping out.
@HPSupport
Жыл бұрын
Hi Padan, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
@assyriska
2 жыл бұрын
Like a lot of other customers I've experienced the same issue with the hinges. They are embedded in plastic which softens (heat) and after a while they break. It does not care how carefull you open up a notebook it jused a poor design choice to embedded the hinge in to a plastic layout. I've send my notebook for service. Hope they will repair it under warranty (8 months to go). If not, this will be my last notebook at all.
@HPSupport
2 жыл бұрын
+El_Nino Pin Hope your issue gets fixed!!
@harrimansat
2 жыл бұрын
Same issue here
@gufolo-fi7242
Жыл бұрын
same
@HPSupport
Жыл бұрын
Hi Bilal, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can upgrade the memory of your notebook. I will do my best to assist you. The memory on this notebook is onboard and non upgradable. Binu - Social Media Tech Support
@rajarshibasu9211
4 жыл бұрын
Is the keyboard top cover and LCD cover made of aluminum or is it hard plastic
@callum5733
2 жыл бұрын
this is great, right to repair!
@HPSupport
2 жыл бұрын
+Callum You're most welcome!!
@javierjuanortega2467
2 жыл бұрын
IN WHICH PART OF THE MOTHERBOARD IS THE CMOS BATTERY LOCATED?
@HPSupport
2 жыл бұрын
+Javier Juan Ortega Please refer this document to know about removing and replacing CMOS battery: bit.ly/3f5QCHR
@mariadekemmeter9842
9 ай бұрын
I need the names and sizes of the screws that are holding the base
@HPSupport
9 ай бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the specification of the screws of your notebook. I will do my best to assist you. Please refer the user manual to know about the screws: hp.care/3ttczMe Use the HP Parts surfer to identify the part: hp.care/4aRLPG7 And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support
@LMHP1508
20 күн бұрын
great tool
@arnold90
3 жыл бұрын
Very nice video, good to know that maintenance is fairly easy for end user.
@HPSupport
3 жыл бұрын
+Arnold Maslennikov Glad you liked the video so much!!
@iddqds
4 ай бұрын
i broke my screen when trying to replace the hinges. now i have a new screen but struggling to find the re-route antennae and screen cables. does the cables stay underside of the hinges or over the hinges?
@HPSupport
4 ай бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase antennae and screen cables and also need help in replacing hinges. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/6059YgcWz And order it via the HP Parts store: hp.care/6050YgcWM Please refer page number 55 of the user manual to know about replacing hinges: hp.care/6051YgcW3 Regards, HP Support
@iddqds
4 ай бұрын
@@HPSupport no i didn't need them thanks for reply.
@HPSupport
4 ай бұрын
If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
@liamluke6693
3 жыл бұрын
Superb helpful video ,,,, thanks HP,
@HPSupport
3 жыл бұрын
+liam luke I am glad to know that the video was very useful to you.
@neezeee
3 жыл бұрын
@@HPSupport hi
@AzleeBarasuri
3 жыл бұрын
Hello, I have an issue with the hinges : they were so strong they broke the plastic that they were screwed into... So the base enclosure stays open and threatens to break soon. I'm not sure the plastic part can be replace, you only show the replacement of the hinges. What can I do ? Find a strong adhesive tape to keep it close ?? That's the only solution I can think of right now.
@HPSupport
3 жыл бұрын
+Zou ! Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@MrSilvyk
2 жыл бұрын
there is no information or picture about the RAM module. Already check the manual and already open my notebook, i gwess it has to be under motherboard...can we swap or upgrade the ram module or not ? that is the question
@HPSupport
2 жыл бұрын
Hi Silviu, thanks for contacting! I understand that you need to know whether you can upgrade the memory of this notebook. I will do my best to assist you. The RAM on this Envy laptop is soldered and cannot be upgraded. Binu - Social Media Tech Support
@RaoHimanshu01
3 жыл бұрын
Is Hinge issue is also in 2020 model...as it is there in its previous models??
@HPSupport
3 жыл бұрын
+Himanshu Singh Nope. There are no such known issues.
@ApolloV35
3 жыл бұрын
Hinge issue is still present in the 2020 model Envy 13t. Ordered mine in August 2020 and I am sending mine back for repairs, absolutely unacceptable.
@Abdullahsani2
2 жыл бұрын
i have the same model and after 6 months of use its had an issue in the right hinge , i took the laptop to the dealer ship, i bought it from and he said it can be repaired but there is no gurantee that weather the screen will survive after the repair not as the screen is extremely thin and can break during the fixing of hinge and it will not be the company's responsibility and I,ll have to pay for the screen as well. which is very expensive please tell me what should i do or where should i complain as i used all my savings on my laptop and bought it for (130k pkr) and cant spend another 50 to 60k pkr on a screen replacement. ill be very thankfull.
@HPSupport
2 жыл бұрын
Hi Abdullah, thanks for contacting HP! I understand that you are experiencing an issue with the hinges of your notebook. I will do my best to assist you. Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Let us know how it goes. Binu - HP Social Media Tech Support
@shayijanansujaharan219
3 жыл бұрын
May I know whether there are any hinge issues for the 2019 model Hp envy 13?
@HPSupport
3 жыл бұрын
+Shayijanan Sujaharan There are no such known issues.
@shayijanansujaharan219
3 жыл бұрын
@@HPSupport oh ok. Thank you so much for replying.
@HPSupport
3 жыл бұрын
+Shayijanan Sujaharan You're welcome.
@szilardzambo3682
3 жыл бұрын
My 13" Envy 2019's hinge just broke while opening the laptop, after 4 months of use. I was very careful with it because I've seen some posts about the hinge issue not much after I bought it.
@ezaaz2212
3 жыл бұрын
@@szilardzambo3682 Yes I have latest HP Envy 2020 and the issue persists or rather shows up in less than 3 months of using it and their support is pathetic.
@miteshpatel9936
2 жыл бұрын
thanx
@HPSupport
2 жыл бұрын
Hi Mitesh, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
@mujiyati4230
2 жыл бұрын
How to replace microphone hp envy?
@HPSupport
2 жыл бұрын
+Muji Yati HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@vamshidharreddy7247
Жыл бұрын
Where can I find hp envy x360 13-bd0063dx laptop keyboard in India please help me any one and @hp care
@HPSupport
Жыл бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the keyboard for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
@bobfranklin2572
2 жыл бұрын
Wish the hinges could last a little longer than 8 months. Hp laptops feels like a subscription service
@HPSupport
2 жыл бұрын
+Bob Franklin Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@franciscomolina7972
2 жыл бұрын
Thank you HP! They are the best of the best. I congratulate the Support area that records these videos, they are the only ones who care about the technician
@HPSupport
2 жыл бұрын
+francisco molina Glad to know that the video was so useful to you!!
@mauritole
2 жыл бұрын
...care about the technician?? but the video doesn´t show the procedure detail
@ezaaz2212
3 жыл бұрын
Yes I have latest HP Envy 2020 and the issue persists or rather shows up in less than 3 months of using it and their support is pathetic.
@HPSupport
3 жыл бұрын
+Ezaaz Waseem Daily Could you please elaborate the issue you are experiencing on your notebook?
@ZXLNT
Жыл бұрын
What a pain, brass inserts gummed up, screws stuck, pulled the brass inserts out. Battery had swelled up, warped frame. Bottom cover total pain to remove. Finally got it down, still works...
@HPSupport
Жыл бұрын
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? Let me know! Binu - Social Media Tech Support
@bilal6238
Жыл бұрын
Can ram be upgradeable ?
@dineshsiddharth9624
2 жыл бұрын
The webcam is white in colour and the image is blurry white and camera shutter button in off ,i tried everything and updates and reset everything,still it's full white.is this a manufacturing defect in research and development
@HPSupport
2 жыл бұрын
Hi Dinesh, thanks for contacting! I understand that you are experiencing an issue with the webcam of your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3e3JeQg Binu - Social Media Tech Support
@justinrz3902
2 жыл бұрын
How can you add more ram to the model hp envy 13ba1093cl
@HPSupport
2 жыл бұрын
+JustinRz Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3wr0va1
@AshyView24
3 жыл бұрын
Why no user friendly ram upgrades?
@HPSupport
3 жыл бұрын
+Liam Ashton Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3wr0va1
@aayushmaurya4170
3 жыл бұрын
Has anything improved in 2020 model regarding the hinge issues in previous model
@HPSupport
3 жыл бұрын
+Aayush Maurya There is no such known issues.
@aayushmaurya4170
3 жыл бұрын
@@HPSupport you should check out some youtube videos regarding how bad are build quality of hp pavilion series laptops, i have one of them
@ezaaz2212
3 жыл бұрын
Yes I have latest HP Envy 2020 and the issue persists or rather shows up in less than 3 months of using it and their support is pathetic.
@ezaaz2212
3 жыл бұрын
Yes I have latest HP Envy 2020 and the issue persists or rather shows up in less than 3 months of using it and their support is pathetic.
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