I admire the fact that they use 60 screws to keep the keyboard attached to the chassis. I guess that's how they have such a solid keyboard.
@HPSupport
3 жыл бұрын
+Nathan Fletcher You're welcome.
@age_of_reason
3 жыл бұрын
There are 20 screws which hold the keyboard down.
@inb4dmca23
3 жыл бұрын
@@age_of_reason what do you mean
@pierreboyer9277
3 жыл бұрын
Yes those clear repair tutorial and the ease of disassembly and repair are definitly making me choose this x360 14 over the XPS 2-in-1. On top of this georgeous 3:2 screen which is really great. To go even further, here what you could do to appeal to the tech community : - Linux support for hardware drivers - Making some interfaces available on the main board to enable people to make modifications/enhancement to their laptop (USBs, PCIe, DSI/eDP, SPI, GPIO...). In a similar fashion as Raspberry Pi. I think there is a strong community of people who would like to be able to make modifications to their laptops. On top of that, being the only manufacturer to offer this would make it very famous. Lot of modders would make impressive videos having millions of views like "How to add a screenpad to your Spectre x360" "Adding a USB-A" and so on. You would be able to create a strong community of modders out of it. If you can forward this suggestion to the relevant team? Thanks
@joshualarson2808
3 жыл бұрын
This is a great point! It’d be amazing to see this on a flagship laptop. And there would be an insane amount of interesting video content created for that.
@maryh3438
Жыл бұрын
I will definitely replace my battery - looks pretty easy! Thank you for this video!
@HPSupport
Жыл бұрын
Hi Mary, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
@pierreboyer9277
3 жыл бұрын
Nice to give disassembly tutorial for your laptops. I hope it releases soon in France. I heard December.
@HPSupport
3 жыл бұрын
+Pierre Boyer You're welcome.
@akinomushi
3 жыл бұрын
I assume this means it will be released very soon? Assuming this is the x360 14
@redbluestar1272
3 жыл бұрын
it looks like it. Hopefully they will release it soon
@akinomushi
3 жыл бұрын
@@redbluestar1272 It was released last Friday, I saw their US store start accepting preorder, and ships in December.
@redbluestar1272
3 жыл бұрын
@@akinomushi oh yeah
@modywahba7564
Жыл бұрын
I have the same model, and there was a slight crack in the screen from the bottom, which can hardly be seen, extending to the very top of it. It is very simple and everything works fine and the screen works well, but the problem I have now is that the touch on the right part of it no longer works. It's still in warranty, so what can I do to fix that?
@HPSupport
Жыл бұрын
Hi Mody, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as the screen is cracked. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3DQ3K0f Binu-HP Social Media Tech Support
@pierreboyer9277
3 жыл бұрын
I wonder why the keyboard ribbon use such a big connector. The traces on that ribbon are so huge, like 0.8mm or such. They could have used a smaller connector, leaving more space for other things on the motherboard.
@Brisou394
2 жыл бұрын
looking all day for that vid! 5:37 X360 13-aw (L71961-001 or L77388-001) and 14-ae (M22180-001 or M22181-001) heatsinks seem compatible and interchangeable Fan PN. 13-aw (ND55C03-19C06) but I can't see for 14-ae (ND55C03-20811 ? ) 7:38
@HPSupport
2 жыл бұрын
Hi Brisou, thanks for reaching out! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support
@josejimenez896
2 жыл бұрын
Wait wait wait I gotta ask Where the hell does that third heatpipe on the right side of the CPU head to? It doesn't seem to lead to a heatsink
@michaeldyer6378
3 жыл бұрын
looking forward to this one.
@HPSupport
3 жыл бұрын
+Michael Dyer Please let us know how it goes.
@dzidmail
2 жыл бұрын
14:36 This IR sensor is for temperature measurement?
@HPSupport
2 жыл бұрын
Hi Radzor, thanks for contacting! I understand that you need to know about IR sensor. I will do my best to assist you. The IR receiver is the small device that receives the signals sent by the remote control. Binu - Social Media Tech Support
@aragon22155
3 жыл бұрын
Is this a regular copper heatsink or is the same vapor chamber from the envy and omen line finally coming over?
@NickMPurcell
3 жыл бұрын
It looks like it is a standard copper one, most likely because there is no dedicated GPU in this system unlike most envy and all omen laptops
@GuillaumeGout
3 жыл бұрын
Thank you for this video ! How is the max size supported for the M.2 SSD replacement ? Is it possible to put the Sabrent Rocket Q 8TB NVMe PCIe M.2 2280 ?
@HPSupport
3 жыл бұрын
+Guillaume Gout Please refer page number 40 of the user manual to know about supported SSD: bit.ly/3p1CgfN
@GuillaumeGout
3 жыл бұрын
@@HPSupport Thanks for the link. I was looking for this pdf manual. However this page only gives the official onboard m.2 references.
@aragon22155
3 жыл бұрын
I was wondering where I could buy older model heatsinks for the spectre line?
@HPSupport
3 жыл бұрын
+neverfeed You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@shmuelrosenthal6661
2 жыл бұрын
Where can a battery be purchased?? I looked everywhere, couldn't find anything, so I had to buy one on eBay. It arrived, looks genuine, but after installation I'm getting a counterfeit battery error on bootup, and it won't recognize the battery or show charge percentage or charge remaining.
@HPSupport
2 жыл бұрын
+Shmuel Rosenthal Please try updating the bios as mentioned here: bit.ly/3lXypRh
@shmuelrosenthal6661
2 жыл бұрын
@@HPSupport The BIOS was already up to date. I want to purchase a replacement battery, but they are not available anywhere. I will never buy another HP laptop again.
@pierreboyer9277
3 жыл бұрын
Also why the audio jack is on a separate board rather than on the main board?
@aragon22155
3 жыл бұрын
Rather replace an audio jack board than the whole board if the jack fails.
@pierreboyer9277
3 жыл бұрын
@@aragon22155 audio jack are passive components so I'm unsure how it would fail. I think it's rather the amplifier or other electronic before the connector which can fail. Or maybe lot of user don't care much about their product and fill them with dust until it doesn't work. But even then an audio jack is easy to unsolder and replace.
@varchasvasehdev7045
3 жыл бұрын
when will it be release in New Zealand??
@HPSupport
3 жыл бұрын
+God's Holy Trousers You can keep checking it here: bit.ly/395I16D
@SneakyGeorge
Жыл бұрын
Hey @HPSupport, my SHIFT key broke into two pieces after a year and HP Support claims that isn't a warranty case. And there are no replacement keyboards with DE layout, only US. On AliExpress. HP Support tells me they don't sell keys, keyboard or Top Cover Assembly to customers. Pretty neat mess-up, i'd say. Everything BUT a solid keyboard. 60 Screws don't help here. Where can I get a keyboard replacement now? I got a case number from Support but nothing followed, no return label, address or anything. Now I am ending up here at KZitem, hoping to find someone to talk to who has actual answers. Probably not the smartest idea either, but yea...
@HPSupport
Жыл бұрын
Hi Sneaky, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the Shift key as it has broken. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
@SneakyGeorge
Жыл бұрын
@@HPSupport thank you I did that and I got a quote now. 350 Euro to swap out an entire top case plus keyboard for one broken key. This is by no means whatsoever sustainable business practice. I will live with the broken key, some sticky tape shall do. From the last repair (yes, the Laptop already had display damage from the case coating, that damaged the gorilla glas...) I know already that the laptop is being shipped to hungary for repairs (from Germany, more than 1000km) and I am not OK with this. This is unacceptable. There is a ton of emissions caused, resources and money wasted for one key to be fixed. That is incredible. When i hear suggestions like that I tend to wonder if I was abducted by aliens to another planet, perhaps Planet Senseless. Somebody should forbid business like that.
@MagnarNordal
8 ай бұрын
I have the same issue with 4 keys. A piece of tape holds them together, but it would be great to find a place where I can order replacement keys. Or maybe they can be 3D-printed?
@electrobus5095
3 жыл бұрын
When will.it be released in Germany?
@HPSupport
3 жыл бұрын
+Leon Ratsch Please contact our HP Shopping team to get this information: bit.ly/33djkBd
@electrobus5095
3 жыл бұрын
@@HPSupport they say they don't know...
3 жыл бұрын
so we cannot replace wifi modul :( and there is no option for 32 gb of ram...
@HPSupport
3 жыл бұрын
+Ondřej Haščák Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3p1CgfN
3 жыл бұрын
@@HPSupport good but impossible to buy in Czech Republic
@HPSupport
3 жыл бұрын
+Ondřej Haščák You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
3 жыл бұрын
@@HPSupport i mean it is not possible to buy the laptop with 32gb of ram in czech...
@electrobus5095
3 жыл бұрын
@ is it available with an i7 in Czech?
@mayankool27ify
3 жыл бұрын
Please make it available in India
@HPSupport
3 жыл бұрын
+MaYaNk RaThOr You can search and purchase it from here: www8.hp.com/in/en/home.html
@notryosukesan9111
3 жыл бұрын
When does it release in india or other 3rd party sellers
@HPSupport
3 жыл бұрын
+Praveen K You can keep checking it here: bit.ly/38rnIQO When it is available, you can go ahead and purchase it.
@rameshreddy62
3 жыл бұрын
How to upgrade RAM 8GB to 16GB RAM
@HPSupport
3 жыл бұрын
+Ramesh Reddy Please refer page number 1 of the user manual to know about supported memory: bit.ly/3p1CgfN
@saikrishnavericherla2945
2 жыл бұрын
@@HPSupport But it's not clear whether the RAM is soldered or removable for the 14t-ea000 model. Could you please confirm.
@dzidmail
2 жыл бұрын
@@saikrishnavericherla2945 it's soldered
@steveche42
3 жыл бұрын
is RAM upgradeable?
@HPSupport
3 жыл бұрын
+steven cheung Please refer page number 1 of the user manual to know about supported memory: bit.ly/3p1CgfN
@josejimenez896
2 жыл бұрын
It's not on this model. The SSD is upgradeable, the ram is soldered from what I understand
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