The black sample cart that came with our M177 gave out just now after 8 years. Replacing it was super easy thanks to your video.
@NorthFloridaRFA
7 жыл бұрын
When all else fails, read the instructions or better yet watch the video. Thank you for this.
@HPSupport
7 жыл бұрын
+Scholten Enterprises LLC great to hear. I'm glad it helped so much!
@sbspock
5 жыл бұрын
Thank you. There were no instructions with the new toner cartridge. I wanted to see how to shake the new cartridge and you showed that. Thank you.
@HPSupport
5 жыл бұрын
+Robert Bernstein I am glad to know that the video has helped you fix the issue.
@thamarataccounts3240
7 жыл бұрын
Thanks. This video is really helpful.
@HPSupport
7 жыл бұрын
+Thamarat Accounts You're welcome, I'm glad to hear that the video helped!
@leonardoduran5254
Жыл бұрын
very helpful , thanks
@donaalsufiany1992
Жыл бұрын
when i try to tap on the cartridges it didn’t let me, and also the step after removing the scanner assembly i cant open the top cover there’s no thing for that
@Eldrad235
9 жыл бұрын
really good of you guys for putting up this video keep it up
@HPSupport
9 жыл бұрын
+Arman Shad Thanks for the kind words.
@ruthbrown9860
10 жыл бұрын
I agree! this printer is good for nothing. two replacements and HP refuses to allow me to get a different model. Didn't realize it does not do double sided printing.
@marcokaelin3178
6 жыл бұрын
This was really helpful!Good Work
@HPSupport
6 жыл бұрын
+Marco Kaelin I am glad to know that the the video was useful to you.
@HPSupport
Жыл бұрын
Hi Dona, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in replacing toner cartridge. I will do my best to assist you. Please refer this document to know about replacing toner cartridge: bit.ly/3mZGVlL Binu_HP Social Media Tech Support
@Abu_Sagir
Ай бұрын
My Setting Display or screen of my Color Laserjet Pro MFP M117fw is jot working and i don't know how to fix it, pls video link
@HPSupport
Ай бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as the screen is not working. I will do my best to assist you. Solution one: Turn the printer off and then on again Follow these steps to restart the printer. Press the Power button to turn off the printer. Wait 60 seconds, and then press the Power button to turn on the printer. Solution two: Plug the printer directly into a wall outlet Make sure that the printer is properly connected to a suitable power source. Press the Power button to turn off the printer. Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet. Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional. Solution three: Reset the printer Follow the steps below to reset the printer. With the printer turned on, disconnect the power cord from the printer. Unplug the power cord from the power source. Wait 60 seconds. Reconnect the power cord to a wall outlet and to the printer. note: HP recommends plugging the printer directly into a wall outlet. Regards, HP Support
@khabarjhatkawala4240
11 ай бұрын
color laserjet pro mfp m183fw printer cartridge has been empty ,how to refill it because in local market no one ready to reffil ,please suggest where i can get it refill and its procedure
@HPSupport
11 ай бұрын
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about refilling toner cartridges. I will do my best to assist you. We do not recommend refilling toner on your printer. Please try replacing the toner cartridge as mentioned here: bit.ly/2UHMyXH Binu-HP Social Media Tech Support
@0429632981234
9 жыл бұрын
thanks this video helped me , btw I had some difficulty taking the catridge out but managed to take it out somehow
@HPSupport
9 жыл бұрын
lovell menezes You're welcome! I'm happy to hear you were able to remove the cartridge!
@AbuBakarKamara
6 жыл бұрын
quite helpful
@HPSupport
6 жыл бұрын
+Abu Bakar Kamara I am glad to know that the video was useful to you.
@RussHodes
6 жыл бұрын
Well, this wrong for the later M477 printers and others. New toner cartridges on newer printers do not have a pull tab any longer.
@HPSupport
6 жыл бұрын
+Russ Hodes Please refer to the instructions in this document to know about replacing the toner cartridges in your printer: bitly.com/2JmZqHO
@rowol2000
4 жыл бұрын
Thank you 🙏 very helpful!
@HPSupport
4 жыл бұрын
+rowol2000 I am glad to know that the video has helped you fix the issue.
@Enormity786
9 жыл бұрын
it is very helpful for me, thanks for posting
@HPSupport
9 жыл бұрын
Muhammad Afzal Mughal Glad you liked it!
@matthewnwazue4056
4 жыл бұрын
The toner is not able to be taken Out like shown In the video is there another way you can take it out
@HPSupport
4 жыл бұрын
+Matthew Please refer this document to know about replacing toner: bit.ly/2FFRdNg
@hubdarali5729
2 жыл бұрын
Sir can you help me. For scanner drivers or networking setting of hp m4555
@HPSupport
2 жыл бұрын
+hubdar ali Please install the drivers for your printer from here: bit.ly/3mTwwCg
@shadiljahoor6648
9 жыл бұрын
what is the number of pages that can be printed with dark ink for toner suitable for this model of printer?
@HPSupport
9 жыл бұрын
Shadil Jahoor To better assist you, I will need to know what the product and model number of your desktop computer is.
@belenramirez9694
7 жыл бұрын
when I try to tap on the cartridges it doesn't let me, what do I do ?
@ChrisJohannsen
7 жыл бұрын
I'm not able to remove the cartridges at all, they are locked in place. Looked all over for a solution and read everything carefully.
@patriciahenderson4464
9 жыл бұрын
I am trying to replace the tonner on this printer and can not get the used cartridge out of the machine. How I am supposed to do this. I keep pulling, but it seems really stuck
@HPSupport
9 жыл бұрын
Patricia Henderson If your cartridge is not able to be removed without forcing it out, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
@vickydm5550
7 жыл бұрын
I need to know how to replace the toner cartridge on my HP MFP M127fw. Pls. Send the video link for instructions. Thank you.
@HPSupport
7 жыл бұрын
+Vicky DM Try the following steps from the document: bit.ly/2yfWR9i to replace the toner cartridges.
@rranga72
9 жыл бұрын
I bought MFP177 fw printer two months before... on 1 st day only it prints fine.. after that.. even it is not showing no error, its not printing.. ..i tried all the possibilities. I totally fed up with is printer.. please help to sort it out soon.
@HPSupport
9 жыл бұрын
Rengarajan Raman I would advise you to call into our Technical Support so they can help get this issue resolved for you.
@dianegreen6513
7 жыл бұрын
We had similar issues, sometimes the print defaults to fax or scan. In stead of print, check print setup or properties.
@jasonmcraedc4911
9 жыл бұрын
my printer says initializing and won't come off of that screen. It's kind of clunking when it starts up and will not do anything, I have new cartridges installed but it won't work any ideas?
@HPSupport
9 жыл бұрын
+Jason “Dr. Jay” McRae I know you don't have the Officejet 6310 printer, but please follow the steps for Solution Two in the document titled "HP Officejet 6310 All-in-One Series Printers - 'Reset Power' Message Displays on the All-in-One" ensuring that you are plugging the printer directly into a wall outlet. Once you've performed those steps are you still getting the message or the noise?
@karinabatres3669
10 жыл бұрын
thanks for posting!
@HPSupport
10 жыл бұрын
You're welcome.
@AmaniMh
4 жыл бұрын
I have HP LaserJet Pro 200 color Printer M251n . How can I replace the toner cartridge on it ? Is it in the same way ?
@HPSupport
4 жыл бұрын
+Amani Mh Replace the toner cartridges as mentioned here: bit.ly/2Z1mpm8
@AmaniMh
4 жыл бұрын
@@HPSupport Thank you .
@yishemaimages5197
8 жыл бұрын
My HP Color LaserJet Pro MFP M177fw, is giving me the message, that the supplies are in the wrong position, black and yellow toners have the question marks, What can I Do about this issue?
@HPSupport
8 жыл бұрын
Check the two cartridges generating the error, and see if there is any of the packaging, clips, tape, etc on the cartridge or the contacts of the cartridge. If not, remove all the cartridges and reinstall them again. Also please see: HP Color LaserJet Pro MFP M176n and M177fw Printers - Replacing the Toner Cartridges - ( ow.ly/c2Sw304t6ls ), HP LaserJet Printers - A Supplies Error Code or Message Displays on the Printer Control Panel - ( ow.ly/zBi6304t6vE ).
@flyguille
9 жыл бұрын
I just buyed the M176n, and notice that it is unable to photocopy all the surface of an A4 page, It blanks 1cm on the right border (point of view of the scanner part)!, include if the paper is completelly inside the A4 mark, it is defective?
@HPSupport
9 жыл бұрын
flyguille Are you able to scan items from your printer to a computer successfully? Is the printer plugged in directly into a wall outlet? Is this a recent or a reoccurring issue? What is the product and model number of your LaserJet printer?
@flyguille
9 жыл бұрын
No, I reffer to the photocopy feature as stand alone muli-function printer. It seems that it have two configurations for paper size. One is in the menu that is in the "TOOL ICON" button. There is an option for set up the predefined paper size (but it is for the printer ONLY). The other is in the button at right/down corner, that have a menu for set up the "scanner paper" size. It can be seen as a firmware design fault. This last configuration is TEMPORARY, not permanently, IIRC if you use the CANCEL (button with a X icon), this configuration will return to "Carta", or if the machine turn off/on again, it will start with "Carta" size in that scanner configuration. And there is unexpected events that I can't figure out, where it returns to "Carta size" (Carta = Letter). IMAGINE THE AMMOUNT of WASTED PAPER, TONER, and energy for doing photocopies without checking if it is in A4 size or it already returned to "Carta". It is frustrating as hell. Overal when distracted by a customer, or in a hurry. I wish "travel back in time" and advice to myself don't chose that multi-function printer.
@joe10058
6 жыл бұрын
theres no tab on the cartridge i got that helps pull the tape? I pulled really hard but still couldn't get all the tape out. Will it be fine if i just put it in?
@HPSupport
6 жыл бұрын
+joe10058 You can refer to the instructions in this document to know about replacing the toner cartridge: bitly.com/2LX4sk0
@joe10058
6 жыл бұрын
thanks for the link, i checked the manual, but theres just no "tab" that helps pull the tape on this cartridge i have, and as a result there was a little bit of tape that is stuck and can't be removed. The printer is running now, but will this be an issue?
@uchennaoli6665
7 жыл бұрын
While pulling out the tape, it cut on it way out and some parts of the tape still remained inside refusing to pull out. What do I do about that, please? How do I pull the rest of the tape out as there's nothing to hold while pulling it out?
@HPSupport
7 жыл бұрын
+Uchenna Oli it sounds like a hardware issue (Physical damage). I would recommend contacting HP Support: hp.care/2bjG4nE
@deannahudson-hockenbrock8590
9 жыл бұрын
thank you very much!
@infobytes4986
6 жыл бұрын
Really helpful video just placed it! ;)
@HPSupport
6 жыл бұрын
+Zivox I am glad to know that the video was useful to you.
@infobytes4986
6 жыл бұрын
HP Printer Support OMG hi hi
@infobytes4986
6 жыл бұрын
HP Printer Support no problem! Anytime!
@maurii6745
8 жыл бұрын
Hi, this printer has a waste toner waste or anything like that? Thanks
@HPSupport
8 жыл бұрын
+Mauro Turchi There is a toner collection box that is used to collect any toner that is cleaned off the drum during the drum cleaning process.
@maurii6745
8 жыл бұрын
+HP Printer Support You must be replaced often? which has the code that collects the toner cartridge? or it is collected inside the drum support?
@HPSupport
8 жыл бұрын
+Mauro Turchi For the LaserJet M177fw printer, the collection box is only used when the drum is cleaned.
@bel5904
7 жыл бұрын
I can remove the black cartridge but not the colour ones. Do you have the full video as I don't want to damage the machine.
@HPSupport
7 жыл бұрын
+Maribel Garcia Please follow the steps in the "HP LaserJet Pro M102, M104, M203 printers - Replacing the toner cartridge document (hp.care/2pdpQ4h ). It should correct the issue you are experiencing.
@bel5904
7 жыл бұрын
You doc "Error 404: There is no content available."
@HPSupport
7 жыл бұрын
+Maribel Garcia Try using different browsers like Internet explorer or Firefox
@ochuwaoputeh8627
8 жыл бұрын
what toner cartridge should i get please? 130A?
@ochuwaoputeh8627
8 жыл бұрын
i use the MFP M177fw
@HPSupport
8 жыл бұрын
Yes, the HP 130A series of toner cartridges apply to that model for all countries and regions.
@amandamonaghan9961
7 жыл бұрын
Toner cartridge was placed in machine wrong way round and now stuck, how do I remove? HP laser jet pro map m177fw
@HPSupport
7 жыл бұрын
+Amanda Monaghan From the LCD Control panel: Press the Rotate Cartridges button to access the cartridge that needs to be reseated. The control panel indicates the cartridge that is accessible in the rotation. To know more please refer to the link:hp.care/2nZZDqi
@josephnevillengouari.
2 жыл бұрын
Mon imprimante HP laser jet pro color non fonctionne plus il me fait un message d'erreur touche x
@HPSupport
2 жыл бұрын
+Joseph Neville NGOUARI Nous ne disposons pas actuellement de collaborateurs pour vous répondre en français mais nous avons des vidéos traduites qui pourraient vous être utiles. Consultez kzitem.info/news/bejne/xqpuz5uVgIV4rGk pour plus de détails ou bien rendez-vous sur la page support.hp.com pour obtenir d'autres options de support.
@Fabio99158
8 жыл бұрын
Do I have to switch the printer on when I replace the Toner Cartridges or do I have to switch the printer off?
@harleyblueeyes1
8 жыл бұрын
Unable to remove cartridge from printer - is there a special technique? They seem stuck.
@HPSupport
8 жыл бұрын
+Dave Knox What is the model and product number of your HP printer? If you are unsure how to find this information, please use this guide ( ow.ly/BhGFr ) to help you find the information.
@ChrisJohannsen
7 жыл бұрын
I just did this and found no answers to the same problem. Cannot remove cartridges, there is no give at all.
@javed85
9 жыл бұрын
incompatible black catridge error
@HPSupport
9 жыл бұрын
+javed85 Are you getting this message with your Laserjet M177fw? If not, please let me know the model/product number of your HP printer. And regardless of which printer you have, would you please let me know what, exactly, does the error message say? Thanks.
@javed85
9 жыл бұрын
+HP Printer Support i was left with empty black catridge then i got refilled it...now screen displays error as i have already mentioned ..,,",in compatible black catridge" dnt know y it is giving this msg,,,,.my printer model is same
@HPSupport
9 жыл бұрын
+javed85 The Laserjet M177 uses toner cartridges and would give a different error message if there was an issue with the toner cartridge. Do you get the same message when you insert a genuine HP toner cartridge?
@sleeperph
9 жыл бұрын
the video looks like it should work but cannot install the cartridges. i have been on chat with HP guy for an hour now.....this printer has NEVER worked right and is a piece of crap. The 1536 which we ordered several dozen were fine....this is supposed to be a replacement? A total HP ripoff. We printed one test page and that was it....ONE PAGE....total shit.
@JeanLouisGaleazzi
2 жыл бұрын
I need to replace the magenta cartridge on this printer... but this fucking cartridge dont move and cant be release when the magenta cartidge is ready to take out. I WANT TO THROW THIS PRINTER OUT THRU THE WINDOWS... QUELLE MERDE
@HPSupport
2 жыл бұрын
+Jean-Louis Galeazzi Please refer this document to know about replacing the toner cartridge: bit.ly/2FFRdNg
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