Chief Superintendent Mike Smith, who is responsible for Public Contact, has spoken out to urge people who call 999 by accident to let us know they're okay and don't need our help.
Demand for the 999 service has risen recently and, as part of that, there has been a 25 per cent increase in the number of silent calls.
You can change the settings in your phone to help avoid doing this and we have a short tutorial video on bit.ly/silent9
Негізгі бет Rise in silent 999 calls: please don't just hang up - tell us you're safe
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