Sir Robert Francis QC talks about the experience of chairing the two reviews into care at Mid Staffordshire NHS Foundation Trust, and what the experience told him about culture in the NHS.
The presentation was delivered on 5 November 2014 as part of the "Transforming Patient and Staff Experience" conference hosted by The Point of Care Foundation and The King's Fund.
Негізгі бет Robert Francis in conversation: using patient and staff stories to make sense of organisations
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